Panels & Furniture Asia November/December 2022

IN PERSON
As a whole, Teknos offers various types of
value-added services, including product
development and adjustment, production
line configuration or set-up, line audit,
sampling and pre-line trial, colour matching,
quality performance testing, on-site or
virtual technical troubleshooting, and more.
According to Salastie, such services are part
of the company’s strategic pillar of ‘Customer
Experience’, where it aims to be as close to
their customers as possible by increasing
customer satisfaction and creating “long-term
customer relationships”. In essence, Teknos
hopes to interact with them “at all stages and
touchpoints of their journey, before and after
they become [their] customer”.
She added: “Each customer has their unique
operation model and pain points. For some,
this might be about energy savings, others
might want to solve recycling of over-sprayed
paint, or they might need to understand their
contribution to greenhouse emissions. We
tailor our services with close collaboration,
to understand our customers better all the
way to their end customer. For us, aftersales
services involve following how our
customers’ products develop and adapting our
collaboration, so that our services suit their
given circumstances.”
1
As mentioned by Salastie, Teknos looks at their
own manufacturing footprint and emissions
throughout the lifecycle of their customers’
products. The company is committed to
sustainability in their own processes, their
customers’ journey, and in the collaborations
with suppliers and other stakeholders, by
practising their own strategies modelled after
the United Nations’ Sustainable Development
Goals (SGDs): future generation, sustainable
solutions and services, people and culture, and
responsible operations and supply chain. For
instance, Teknos chose to open the new centre
in the JSC Industrial Park because the park
was equipped with sustainable infrastructure
systems, including a central wastewater
treatment and built-in air ventilation.
2
Legend
1 Teknos team with the
JSC team
2 The reception area
3 The technical
application room
Salastie intuited that building ESG values
and after-sales services is crucial in delivering
added value to their customers: “This will
reinforce or reassure our customers that they
have made the right choice in choosing us, and
make them feel good about the Teknos brand.
3
Panels & Furniture Asia | November / December 2022 25