Credit Management magazine JAN FEB 2023

CICMQ
Quality in depth
Meet the latest members of the CICMQ assessment team.
AUTHOR – Roshika Perera
❝
“Having
experienced
so much in my
career, I can say
that nothing is
as rewarding as
passing down
your knowledge
and wisdom to
others. I am very
much looking
forward to helping
organisations
navigate the
challenging
criteria that
is required
of a CICMQ
Accreditation.”
❝
CICMQ is the Credit and Collections
Industry Accreditation
for best practice. Achieving this
prestigious award provides formal
recognition of an organisation’s
commitment to quality,
continuous improvement and best practice
in all aspects of B2B and B2C credit and
collections.
CICMQ benefits business and consumer
organisations, regardless of size and sector,
by raising the profile of your credit and
collections teams, continuing professional
development and adhering to the CICM
Professional Standards.
CICM’s Head of Accreditation, Karen Tuffs
FCICM(Grad), is supported by the CICMQ
assessment team who will guide you and your
organisation on your journey to successfully
meet the challenging criteria. The team
is made up of senior credit management
professionals whose wealth of knowledge
will ensure that you receive the best guidance
while continuing to raise the standards that
the Accreditation is known for. So let’s meet
them:
Kevin Artlett FCICM, ACII
Kevin is the Director of a credit management
consultancy and training company. He has
over 40 years of experience in various credit
management positions, with a special focus
on trade credit management. He has also
specialised in ‘front end’ processes covering
credit policy, onboarding, risk assessment and
collections.
A testament to his impressive career, Kevin
holds a litany of credentials: Winner of the
CICM Meritorious Service Award 2013; Fellow
of the CICM since 2015; Chair of CICM Credit
Academy; Vice-Chair of CICM Education
Committee; Committee Member of CICM
Kent Branch since 1994 and an Associate of
the Chartered Insurance Institute (ACII) since
2001.
Kevin’s motivations for becoming a CICMQ
assessor stem from his previous experiences
as a teacher and mentor: “I have trained,
developed and mentored teams/learners both
independently and on behalf of CICM,” he
explains. “I have also been a tutor for CICM
Level 3 modules at the London Metropolitan
University and achieved a Level 3 Award in
Education & Training 2015.
“Having experienced so much in my career, I
can say that nothing is as rewarding as passing
down your knowledge and wisdom to others.
I am very much looking forward to helping
organisations navigate the challenging criteria
that is required of a CICMQ Accreditation.”
Barry Durman FCICM
Barry runs his own successful, independent
credit management consultancy, having
enjoyed a career in credit management
stretching over 25 years. During this
time, he has fulfilled a consultancy or
interim management role in more than 50
organisations, working with clients that
include many FTSE 100 and 250 companies in
industries as diverse as newspapers, hotels,
and retail among many others.
He has mastered a range of skills including
developing and implementing credit
policies, reducing debtor days and bad debt
exposure, improving customer relations and
modernising working practices. Barry thinks
collecting money is an enjoyable challenge
and his relaxed style and array of experiences
reflects this.
Having delivered in house training at
well over 300 companies and overseen 400
open courses to around 6,000 delegates,
Barry is eager to continue contributing his
expertise to the industry in his new role as a
CICMQ assessor: “As an experienced credit
management consultant, I have always wanted
to get involved with CICMQ,” he says.
“My work has seen me manage over 35
Credit and Collections Departments and I
often go in and make recommendations for
improvement. I think I know what good looks
like. I have been proud to help formulate the
relaunch of the Accreditation over the last
few months, and I look forward to making a
difference as an assessor.”
Brave | Curious | Resilient / www.cicm.com / January/February 2023 / PAGE 26