The SubPostmaster Magazine - October 2022

THE
THE OFFICIAL JOURNAL OF THE
NATIONAL FEDERATION OF SUBPOSTMASTERS
OCTOBER 2022 www.nfsp.org.uk
LETTER TO MP I P6
NFSP members
are encouraged
to write to their
MP and to Post
Office Ltd about
remuneration
CHRISTMAS
PLANNING I P22
Advice
ensuring you
are prepared
for the coming
festive season
NFSP remembers
Queen Elizabeth II
PRINTER UPDATE
I P18
The latest news
from the NFSP’s
Negotiating and
Engagement
Team

Member directory
GOT AN ISSUE? NEED HELP? THE NFSP IS HERE FOR YOU
NFSP HELPLINE
01273 452324
Call us for help and
support if you
experience any of the following:
Issues with Horizon
Loss of cash or post office stock
Issues with remittance (Rem)
ATM issues
A new post office opening near
you (aka ‘whitespace’ or ‘NNL’)
Any other contractual or
operational issue with Post
Office Ltd
Issues with Royal Mail
Support with managing your
staff and HR advice
Relief scheme for holiday cover
when you need a break
Give us a ring for any other
reason – we are here to help.
LEGAL HELPLINE
Free legal advice
on the following:
Issues with the
sale and return of goods and
property
Landlord/tenant issues
Damage to property (land and
goods)
Health and safety
Accidents and injuries
Wills, trusts and probate
Family-related issues
Road traffic law
Call the NFSP Helpline to be put
through or, for more information
and full terms and conditions,
visit www.nfsp.org.uk and click
on ‘NFSP+’ on the top banner,
then click on ‘advice’.
POST OFFICE
SUPPORT
Expert mails
segregation and
compliance support available
from your regional Mails Support
Advisor (see pages 16-17)
Toolkits and useful information
available at www.nfsp.org.uk
RETAIL
SUPPORT
Contact the NFSP
for free expert
advice to help you
improve your retail offering and
drive sales.
Email retail@nfsp.org.uk or call
the NFSP helpline
(01273 452324 - option 3)
RECOMMENDED
SUPPLIERS AND
SERVICE
PROVIDERS
NFSP members can tap into a
hand-picked group of approved
retail partners covering a range
of product categories:
Packaging and stationery
Greeting cards
Food and drink to go
Eyewear
Mobile and tech accessories
Photograph and photobooths
Merchant services and note
counters
The NFSP also works with
recommended service
providers who can support you
with:
Waste management
Insurance
Energy bill savings
Vehicle hire
Business transfer
See p31 for a full list of NFSP
retail partners, visit www.nfsp.
org.uk/business-partner or call
01273 452324 – option 3
STAY CONNECTED
AND UP TO DATE
NFSP FACEBOOK
GROUP
Private group exclusive
to NFSP members. Share
views, connect with
other postmasters.
www.facebook.com/groups/
NFSPmembers
NFSP WHATSAPP
GROUPS
Join your local NFSP
group chat. These groups are a
great way of staying in touch
with the NFSP and postmasters
in your area, for asking questions
and getting quick answers. If
there is breaking news, you’ll
hear it first on WhatsApp!
To join your local group, email
communications@nfsp.org.uk
EMAILED NEWS
FROM THE NFSP –
regular emails
providing you with
the latest news and
information to help you run your
post office and retail.
Not received any NFSP emails?
Call the NFSP Helpline (01273
452324 – option 5) or email
communications@nfsp.org.uk
THE
SUBPOSTMASTER
MAGAZINE – the
definitive publication
for postmasters,
delivered to your
door. Published bi-monthly, the
next edition is December 2022.
Get in touch via
thesubpostmaster@nfsp.org.uk
NFSP WEBSITE – a key
resource to help you as
a postmaster.
Visit www.nfsp.org.uk
Unable to access the members'
area? Call 01273 452324 –
option 5 or email
communications@nfsp.org.uk
YOUR REGION
YOUR LOCAL
SUPPORT
NETWORK
Every region in the UK
has a thriving NFSP community,
led by Branch and Regional
Secretaries who operate post
offices themselves.
These NFSP representatives are
there for you, providing advice
and support with post office
issues and life in general.
There are also regular online
Regional meetings for sharing
your views and experiences with
other postmasters.
If you don’t know who your
local Branch or Regional
Secretary is, call the NFSP
helpline (01273 452324 – option
5) or email communications@
nfsp.org.uk
DISCOUNTS
Looking to
save money?
Access discounts and deals for
your business and you and your
family by using the special offers
available to members through
NFSP+
Visit: www.nfsp.org.uk and click
on NFSP+YO
U
HEALTH AND
WELLBEING
SUPPORT
Free access to health
and wellbeing
support services
including a 24-hour helpline with
qualified counsellors,
bereavement support and
medical information.
Visit www.nfsp.org.uk and
click on ‘NFSP+’ on the top
banner for more information.
BENEVOLENT FUND
Charitable fund to help current
and former postmasters in need.
Visit www.nfsp.org.uk or email
benfund@nfsp.org.uk
GENERAL ENQUIRIES
For general enquiries, get in
touch at admin@nfsp.org.uk
202
The SubPostmaster October December 2022 2020

Contents
THE
THE OFFICIAL JOURNAL OF THE NATIONAL FEDERATION OF SUBPOSTMASTERS
OCTOBER 2022 www.nfsp.org.uk
In this month’s issue
2 is
4
serving
5 following
Member directory
If you have an issue or need support, the NFSP
here to help
Comment
Chief Executive Calum Greenhow shares his
thoughts on the passing of the UK’s longest
monarch – Queen Elizabeth II
Remuneration
Let Post Office Ltd know that the
remuneration offer is unnacceptable 6
News
8
NFSP Annual Review published, and are your
customers struggling with cash deposit limits?
10
18
19
20
22
Remembering the Queen
The NFSP pays tribute to Queen Elizabeth II
her passing
Personalised confectionery
The NFSP Members’ Emagination Store is
offering an exclusive Christmas starter pack,
ideal for stocking fillers
12
Letters
Your letters answered by Post Office Ltd as the
new Director of Retail South role comes under
scrutiny
14
Member benefits
The offers for NFSP members from NFSP Plus,
and an update from HR:4UK
16
Mails support
The NFSP Mails Support Team’s guide to
Christmas Mail Segregation planning
October update from the NET
The latest issues arising from The NFSP
Negotiating and Engagement Team’s
meetings with Post Office Ltd
Network update
The latest NFSP remuneration survey, and
issues raised in the directors’ call log
We Are Post Office
All you need to know about the platform
designed for postmasters to build an audience
Planning ahead
Tips and advice on the key areas to consider
when preparing for Christmas
5
10
Production editor: Allan Norbury (allan@lewisbusinessmedia.co.uk)
Design: Sarah Crowhurst, Jessie Moane, Chrishna Othendee,
Rachel Wood
Contributors: Ruth Buckley-Salmon, Wendy Burke, Robert Clack,
Terry Duffelen, Julia Goatcher, Calum Greenhow, Cassandra Hanlon,
Helen Richardson, Elizabeth Vessey, Paul Simmonds, Nigel Cooper
Members’ Editor: Jon Follenfant
NFSP Headquarters:
Evelyn House, 22 Windlesham Gardens,
Shoreham by Sea, West Sussex BN43 5AZ
Tel: 01273 452324
Email: thesubpostmaster@nfsp.org.uk
20
A reminder: The next edition of
The Subpostmaster will be published in December
The views expressed in The SubPostmaster are not necessarily those of the NFSP.
The SubPostmaster is published by Lewis Business Media
on behalf of the National Federation of SubPostmasters
©Lewis Business Media 2022
Tel: 01825 983105
ISSN 0039-433
October 2022 The SubPostmaster 3

Comment CEO Calum Greenhow
NFSP Chief Executive
Calum Greenhow
A TIME OF SORROW
AND CHANGE
Calum Greenhow reflects on the sad passing of
the Queen and offers his personal tribute
hat I had planned to say
W
in this month's column
has changed due to the
very sad news of the
passing of the Queen. On behalf of
colleagues, I have taken the
opportunity to write to His Majesty,
King Charles III to offer the sincere
condolences from postmasters the
length and breadth of the United
Kingdom of Great Britain and
Northern Ireland.
Like you, it has come as a shock to
me that our Queen is no longer
with us and like many people across
the UK and Northern Ireland, she is
the only monarch I knew. It seems
surreal to have a King, but this is our
new reality.
When something as profound as
this happens, it places other
important aspects into
perspective and whilst
my column was
supposed to be on
postmasters'
remuneration, I
want you all to
know that it has
not been
forgotten about
and we will
continue to
challenge Post Office
on your behalf because
proper remuneration is
required.
Given Her Majesty passed away in
Balmoral, I was able to, along with
my wife and a friend, join with
“As postmasters,
our daily lives are so
intrinsically linked
to Her Majesty the
Queen”
thousands of people in Edinburgh
to pay our collective respects as the
funeral cortege travelled to the
Palace of Holyroodhouse. It was a
humbling experience to see so
many people of Scotland line the
175-mile route and to join with the
thousands who lined the streets of
Scotland’s capital.
Added to this has been the
five-mile queues across London, as
people from across the UK and the
world paid their respects to the
Queen lying in state until her
funeral on 9 September.
It could not fail to touch you the
extent of how the military precision
involving so many people on the
day of funeral ensured that the day
went without a hitch.
The actions of the pallbearers in
Holyrood, those who transferred
Her Majesty from Scotland to
London and those on the day of
funeral, has to be recognised. To
them we offer our thanks for the
dignified way in which they carried
out their duties.
What has been lovely to see is the
outpouring of affection from
colleagues around the country who
have marked the occasion in so
many respectful ways.
As postmasters, our daily lives are
so intrinsically linked to Her Majesty
the Queen as the labels and
stamps, we use plus the monetary
notes and coins we distribute all
carry her image.
As we move forward this will
gradually change along with post
boxes.
When ready, we will
discover the time scale
for these changes,
and we will keep
you updated on
this.
In this month's
Subpostmaster
we have collected
together some
thoughts and
anecdotes as part of
our collective memory
of such a wonderful
person. I hope it is of some help to
you as we move from Her Majesty
the Queen to His Majesty the King.
Long live the King.
4 The SubPostmaster October 2022

Remembering Elizabeth
NFSP pays tribute to
Queen Elizabeth II
following her
passing
In September the nation paused
for breath following the passing of
Her Majesty Queen Elizabeth II. In a
period of our history that saw
extraordinary changes, Elizabeth
stood rock-like in her constancy.
Here are some words from NFSP
members, in tribute.
“The connection between Her
Majesty and postmasters has always
been heightened due to the millions
of stamps that we sell each year, and
the monetary notes that we
distribute within our communities.
We give thanks for the long service
of Her Majesty the Queen, in which
she always displayed grace, dignity
and a love for her country, the
Commonwealth and its peoples.”
NFSP CEO Calum Greenhow
“We wish to offer our condolences to
the Royal Family upon the death of
Queen Elizabeth II. As a true
stateswoman, we recognise and
appreciate the invaluable
contributions she made for peace
right across the island of Ireland,
offering the sincere hand of
friendship and promoting
reconciliation among all of us. With
the grace she conducted herself in
life, may she receive the grace of God
and Rest in Peace.”
Jim McCafferty, NFSP Non-Executive
Director, Northern Ireland
“I have had the pleasure of meeting
the Queen when I attended the
garden party as a representative of
the Magistrates’ Association while I
was running my branch at Barton
Road Stretford. She was a very polite
and soft-spoken lady who walked
carrying her own brolly in order to
give a medal to a military officer.”
Pervez Nakvi, Manchester BS
“I had the honour of meeting The
Queen at Hillsborough Castle when
invited to her garden party by Dame
Mary Peters in 2014. My husband,
Sam, wore my late father’s NFSP tie
and Prince Philip was interested to
know what the tie represented. Sam
explained that it was the National
Federation of SubPostmasters, to
which he replied ‘Oh, are there still
post offices?!”
Wendy Burke, NET Facilitator and
Operations Officer
Although it is unlikely that Her
Majesty had much cause to use it,
there is, in fact, a post office in
Buckingham Palace. The office
was used by the palace’s
800-strong staff.
Sadly, the postmaster is not an
NFSP member as it is run by Royal
Mail.
Replacing an icon
There will be subsequent changes to
reflect the ascension of King Charles
III on cash and stamps. The Queen’s
portrait had become a fundamental
part of our lives, especially
postmasters.
With a new king comes a new
head on our stamps and notes;
Charles III replacing Elizabeth II. The
Royal Mint has yet to provide a
timeline for changes to coins, and it
is likely to be gradual. Similarly with
notes, the Bank of England will give
lots of notice to any changes.
Royal Mail will stop producing
Queen Elizabeth II stamps and
postboxes and will begin the process
of creating new ones with King
Charles.
However, no changes will happen
immediately and the NFSP will keep
you updated.
October 2022 The SubPostmaster 5

NFSP Remuneration
Member letters to
MPs and Post Office
management of PO to
replace lost revenues, as the
reason for the decline. The
dramatic loss of revenue
has resulted in many post
offices being subsidised
by their associated retail
stores. Members can write
directly to their MP using
the template letter drafted
by our Public Affairs team.
The letter highlights
current network issues and
proposes solutions to each.
You can find the letter
template from this link
https://bit.ly/nfspmpletter
or QR Code
Let them know that the remuneration
offer is unnacceptable
he NFSP is
T
calling on its
members
to actively
engage in rejecting the
remuneration offer that
Post Office Ltd (PO) has
proposed by writing to their
MP and PO CEO, Nick Read.
The NFSP believes
that the new package is
unacceptable and out of
touch of reality. Instead, we
are demanding a lump sum
payment to help with the
cost of living crisis, plus an
overall increase in line with
inflation.
The proposed package
was shared with NFSP
officials for the first-time
on Friday 12 August. In
our view, the offer, as it
currently stands, does not
come close to addressing
the increasing costs of
running a post office and
adequately paying its staff.
Following consultation
with our membership,
we cannot agree to the
proposals.
In a recent NFSP member
survey, 27% of respondents
stated that they are not
earning any income from
their post office. The NFSP
believes that unless there
is a significant increase
then there will be no Post
Office network left, and the
possibility of postmasters
being forced to close their
offices.
The NFSP also points to
the decisions of successive
Governments to remove
products and services, and
the failure by successive
boards and senior
Please print, add your
MP's name, your name
and your post office name
and send it to the address
attached to the template.
To find information about
your local MP go to https://
members.parliament.uk/
FindYourMP and enter your
postcode to access their
email address.
The second template
letter is to Nick Read,
rejecting the offer from
PO and asking for PO to
prioritise nine key areas. The
letter copies in the chair of
the Post Office APPG and
the Postal Minister.
You can find the letter
template from this link
https://bit.ly/nfsppoletter
or QR Code
6 The SubPostmaster October 2022

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News Roundup
LATEST ON REMUNERATION TALKS WITH PO
T
he latest increased
remuneration
package offered
from Post Office
Ltd (PO) has been rejected by
the NFSP. The offer was
presented to postmasters,
without NFSP approval, in an
online meeting on 23 August.
There is still no agreement
on the proposed offer.
Fundamentally, there are
many services that have not
been increased by PO,
including Ad Valorem for
banking, bureau payments
and many more. In addition,
those postmasters who
operate Mains or Local post
offices should be paid for
back-office work such as
overnight cash holdings.
The NFSP is encouraging
its members to write to PO
and their local MP calling for
significant improvements to
their remuneration. More
details are on Page 6.
REGIONAL MEETING AND EVENT DATES
Non-executive
director Jim McCafferty
is inviting you to attend
Northern Ireland's
regional meeting on
November 1, 2022.
We are also pleased to
announce that Jim has
organised an exciting
event for the Northern
Ireland region, the 'Here
for You' event, which will
take place on 28
February, 2023. There will
be fantastic speakers,
insightful presentations,
and some great ideas to
help your business grow.
Both the meeting and
event are scheduled to
take place at the Seagoe
Hotel, Portadown.
If you have any
questions or ideas to
discuss, please email jim.
mccafferty@nfsp.org.
uk or call 028 9061 0132.
If you would prefer to
meet face to face to
share any ideas with Jim,
he is more than happy
to meet you at your
branch.
LONDON BRANCH
MEETINGS
ANNOUNCED
Branch meetings are set
to resume across the
capital in the coming
months. Subscribe to
our email newsletter for
updates at admin@nfsp.
org.uk or Contact your
Branch Secretary.
PURPLE LIGHT UP DAY
Purple Light Up day is an annual
event which raises awareness of the
International Day of Persons with
Disabilities, held on 3 December.
This year, the NFSP and Post Office Ltd
(PO) are working together to highlight
the ways in which postmasters support
customers and staff with disabilities.
Please get in touch with any stories
you may have no matter how big or
small highlighting the difference you
make in your post office for your
customers with disabilities. Send an
e-mail to communications@nfsp.org.uk.
More details, including posters and
information on how you can get involved
on the day will be available soon.
NFSP PUBLISHES ITS ANNUAL REVIEW
The NFSP Annual Review for 2022 is
now available to its members.
Covering the period of 2021-22, the
review sets out our strategy and
objectives and includes updates from
the key sectors of the organisation such
as Mails Support, Retail, Negotiating and
Engagement Team (NET),
Communications, Public Affairs and
more.
The Annual
Review is
available on our
website:
https://bit.ly/
NFSPReview
or scan the QR
code.
8
The SubPostmaster October 2022

GOVERNMENT TO
CAP ENERGY BILLS
FOR BUSINESSES
The Department of Business,
Energy and Industrial Strategy
announced a £150bn plan to cap
energy bills for businesses, with
wholesale prices expected to be
fixed for all non-domestic prices
at £211 per megawatt hour (MWh)
for electricity and £75 per MWh
for gas.
What we know
The latest that we have from BEIS is:
The Energy Bill Relief Scheme
(EBRS) will provide a price reduction
to ensure that all businesses and
other non-domestic customers are
protected from excessively high
energy bills over the winter period.
The scheme will be available to
everyone on a non-domestic
contract subject to a small number
of exclusions (including those that
agreed to a fixed contract before 1
April 2022).
The price reduction will run
initially for six months covering
energy use from 1 October 2022
until 31 March 2023.
The scheme is only applicable to
energy consumption delivered via
the gas or electricity grid. Further
details on support for non-domestic
consumers who use heating oil or
alternative fuels will be announced
shortly.
What we do not know
How eligibility for longer-term
support will be decided.
Government will publish a review
of the scheme in three months’
time with a view to consider how
best to offer further support, in
particular to customers who are the
most vulnerable to energy price
increases.
ARE YOUR CUSTOMERS STRUGGLING
WITH CASH DEPOSIT LIMITS?
Concerns are mounting that the
most vulnerable could be denied the
ability to use cash.
With over-the-counter cash deposit
limits, businesses that are denied
banking large amounts of cash may
go cashless, affecting millions of
vulnerable people.
Cash deposit limits are set by the
Financial Conduct Authority (FCA) to
deter criminal gangs from banking
stolen, fraudulent or undeclared cash.
But in setting these limits, legitimate
businesses are being restricted from
banking their hard-earned cash.
With high street banks few and far
between, people rely on post offices
to deposit their earnings. However, if
they can’t deposit due to an
imposed limit, they may stop
accepting cash altogether and
switch to card payments. This will
affect the large number of people
who only use cash and will take
business away from post offices.
Millions of vulnerable people still
rely on cash to pay for their
essentials such as food and energy.
If businesses stop taking cash, they
could suffer hugely.
It is imperative that a message be
sent to banks and most importantly
BEWARE OF
ENERGY RELIEF
SCHEME SCAM
Some nefarious actors are trying to
scam people by offering to help
them claim Government
assistance for the Energy Relief
Scheme. They are asking for
bank details.
Please be aware that no
action is required by you to
claim the discount. It will be
applied automatically to your
energy bills, and you do not
need to give out your
personal details.
If you get a text from
anyone offering assistance
and asking for bank details or
any personal information,
their regulator, the FCA, of the
importance of a mechanism
allowing law-abiding businesses to
bank their cash with no, or a much
higher, limit.
If you have any experiences with
customers who have been unable to
bank their cash because they reached
their deposit limits, please get in
touch. We would like to know:
Your post office branch.
The type of account that the
deposit attempt was made to
(business or personal).
A description of the experience,
such as the customer’s reaction.
NFSP CEO Calum Greenhow said:
“This development is a major concern
to colleagues, who rightly highlight
the potential impact this could have
on their customers' ability to deposit
cash and remuneration to the
network. The NFSP will be bringing
this to the attention of BEIS, Treasury
and Post Office to ensure that the
banks are not allowed to collapse the
UK cash economy that so many
people rely on each day.”
Please email ruth.buckley-salmon@
nfsp.org.uk with the details so we
can keep a record and feed this
back to PO and other stakeholders.
you are advised to ignore it and block
the number.
Should any changes regarding the
scheme happen we will do our best to
keep you informed as quickly as
possible.
October 2022 The SubPostmaster 9

NFSP retail
PERSONALISED
CHOCOLATE
THE PERFECT STOCKING
FILLER FOR YOUR CUSTOMERS
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Toblerone to deliver a unique, customised, and personalised gift range
magination Store work
E
with the UK’s best known
confectionery brands
Cadbury, Toblerone, Oreo,
Maynards and more. They supply
the UK’s number one personalised
confectionery stand. Retail ready
with 40% margin, their products
help you capture the impulse gifting
market.
With price points ranging from
£4.99 to £15, and combined with
leading comfort brands, all products
have a fantastic feel-good value and
something for every occasion.
BENEFITS
All year-round sales with a
seasonal peak at Valentine’s Day,
Mother’s Day, Father’s Day, Easter,
and Christmas.
Free stands supplied with all
orders and an exclusive
offer to all NFSP
members.
The NFSP Members’
Emagination Store is
offering an Exclusive
Christmas starter pack
offer with 20% off, saving
you over £350.00. Along
with this Exclusive offer,
they are also giving
members 15% off all
stands, half stands and
counter display units
(CDUs). Depending on
your available space there are three
options, you can either take a full
stand, half stand or CDU.
Order now in time for Christmas!
Emagination Store products are all
produced in the UK with no supply
issues. They have stock ready to go!
PEOPLE WHO SELL OUR PRODUCTS:
Emagination Store has a
dedicated Customer Care Team
ready to take your orders and
reorders with fantastic after-sales
support.
Get in contact to claim your free
chocolate bar and brochure.
ORDERING IS EASY
Simply complete an
account application form
via email or on the
Emagination Store portal.
PHONE: 01793
868800
CONTACT DETAILS:
sales@
emaginationstore.com
ONLINE PORTAL:
https://emagination
store.com/pages/
account-set-up-form
10
The SubPostmaster October 2022

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Your letters
MAILBOX
Your letters answered by Post Office Ltd
and Jon Follenfant, NFSP Members’ Editor
How does a new Director of
Retail actively benefit us?
D
ear Post Office
Ltd (PO),
I think it’s fair to
say that
postmasters are struggling
financially. The cost-ofliving
crisis is impacting the
finances of running a
business and employing
staff.
I believe it is also fair to
say that we haven’t had any
meaningful increases in pay
for 10+ years.
In [PO Chief Executive]
Nick Read’s recent
presentation, he gave
numbers that in supporting
the network PO takes over
60% of the revenue
earned by
postmasters,
yet very few
post office
services are
involved by
PO. Most
services have
an interface via
Horizon.
On the back of this,
one might think that PO
has a freeze on hiring
anyone but the most
essential new staff. But this
doesn’t seem to be the
case.
Last month we saw a new
employee as Director of
Retail South. I have a couple
of questions following this
decision:
1. Why is PO hiring a
director of retail when it has
no retail? PO already has an
“Please come
up with a
strategy
to increase
remuneration”
Executive head of Retail –
how many people are
needed to oversee this area
of business?
2. Why is PO employing
new non-essential staff
when it already takes 60%
of our revenue? If this
person is not directly
driving revenue for
postmasters, why would we
want to carry the costs of
employing them?
3. Why are
postmasters being kept in
the dark about the revenue
growth strategy of PO? All
we hear is increased footfall
which will be spent on our
retail, yet it appears as
though this was
spent on new
staff.
We have
also recently
seen
someone
promoted to
Product
Portfolio Director-
Retail, Lottery &
Government services.
When will PO realise that
the financial issues with the
network are down to PO
and the unrealistic costs of
running its back office?
Instead of employing
people who do not directly
improve support for
postmasters, please come
up with a strategy to help
postmasters increase
remuneration which, in
turn, will be a financial
bonus for PO too.
David Prince
Dorchester PO
POST OFFICE REPLIES:
Martin Roberts, Group
Chief Retail Officer,
writes:
Dear David,
Thank you for your
letter.
As you know,
since you last
wrote, we
have
announced a
package of
remuneration
improvements,
and by the time this
is published you will have
seen what those changes
mean for your individual
branch.
We will continue to
search for opportunities to
improve things further in
the weeks and months
ahead.
At the Postmaster
Conference in May, we
explained that our sales and
other income last year was
£838 million. Almost half of
that (49%) rightly went to
postmasters as
remuneration. The next
40% went on directly
supporting postmasters
and the network, including
moving cash, our branch
support, our field teams,
branch marketing materials
and new Branch IT.
Together those two areas
“We need to
have the right
leadership in
place to support
our local
managers”
accounted for 89% of our
income.
Also at that conference, I
talked about our vision to
be more retail-focused,
champion the voice of
postmasters and drive
performance to improve
branch profitability.
Therefore, we
have made
some changes
to our
Network
Team
structure,
including the
new Retail
Director – South
role that you
mention. To your point, this
is to directly improve
postmaster support and
operations.
We’re moving from nine
regions to 12 and
introducing a North and
South geographical split.
The Retail Director – South
role has responsibility for six
Regional Managers and
around 50 Area Managers.
We need to make sure we
have the right leadership in
place to best support our
local managers who
support postmasters, which
is one of the reasons we
introduced this specific role
and made these regional
changes.
I hope this assures you
these changes are made to
better support postmasters.
Please look for details of the
12
The SubPostmaster October 2022

Martin Roberts presented
the retail vision at the 2022
NFSP Conference
half-year Postmaster
Conference in November,
where we will update you
further on these areas and
the wider strategy.
MEMBERS’ EDITOR
REPLIES:
Many thanks to David
Prince from Dorchester PO
for his comments about
remuneration and concern
about the recruitment of
yet more PO employees,
and to Martin Roberts,
Group Chief Retail Officer
PO, for his response.
All members will
wholeheartedly agree with
David Prince’s comments
about the lack of any
increases to remuneration,
which has been brought
sharply into focus by the
recent dramatic increase in
inflation. All will, I am sure,
welcome the package of
remuneration
improvements announced
in the recent PO online
conference. However, I have
yet to hear from any
postmaster who
understands the value to
them.
PO should
simultaneously provide
details of how much
postmasters will be
receiving into their banks at
the end of each month, at
the time of such
announcements rather
than publishing full details
a month later. We all will, I
am sure, welcome any
further remuneration
improvements promised by
Nick Read to be
announced in November.
Many members will be
struggling to understand
precisely what the Retail
Directors North and South
will do together with the 12
Regional Managers and
50+ Area Managers. With
so many PO employees in
the field plus those in head
office they are in danger of
tripping over one another!
The big questions must
be what are all these
people going to do for
postmasters? Will they, for
example, review each post
office and provide the
required products
such as
passports,
drivers’
licences,
foreign
currency etc;
offer grants
or loans for
improvements;
provide cash
counting kit for those
who need them; be
concerned about
succession planning and
business transfers; intercede
in disputes with Royal Mail
over customer poaching;
manage the exit of those
postmasters who are still in
the hard to place category
or who wish to exit the
business with honour?
“Many
Postmasters are
perplexed about
the way that
PO refers to
retail”
Write to: Members’ Editor
Jon Follenfant, NFSP Headquarters,
Evelyn House, 22 Windlesham
Gardens, Shoreham by Sea, West
Sussex BN43 5AZ
or email: thesubpostmaster
@nfsp.org.uk
Many postmasters are
perplexed about the
way that PO
refers to retail.
Many
consider PO
to be a
wholesale
supplier of
products and
services to the
network of
postmasters and not
as a retailer, although
recognising online sales by
its clients.
The mantra must be a
better return from existing
products, profitable new
products, a better control of
back-office costs and a
clear strategy for growth or
else the unmanaged
decline will continue.
October 2022 The SubPostmaster 13

NFSP member benefits
LIFE'S ESSENTIALS FROM
NFSP PLUS
Take advantage of these offers designed to support NFSP members on the
things that matter most. This month’s highlights include:
GREAT SAVINGS ON A WIDE
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NFSP members can save on
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and Apple accessories (inc
new AirTags).
6% off *Mac.
2% off *iPhone and Apple
Watch.
Personalise your device with
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Take advantage of the
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All appliances have already
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NFSP by Parliament Hill Ltd.
UPDATE FROM HR:4UK
calculate holiday pay fairly.
For more information on this landmark
case, read the full article on our website –
you will need to be logged into the NFSP
website to access this link.
https://bit.ly/hr4ukoctober
End of 12.07% holiday pay? How the
Harpur v Brazel case has affected holiday
entitlement and pay
Following a recent UK Supreme Court
ruling, employees or workers that only
work part of the year may be entitled to
the same holiday entitlement as someone
who works all year, as found in the recent
Harpur Trust v Brazel case.
The decision is set to have wide reaching
implications for businesses and
organisations that engage casual workers
and part year/term time workers.
The calculation of holiday pay can already
be challenging for a lot of employers and
with this recent decision by the Supreme
Court you will need to look at how to
14 The SubPostmaster October 2022

NFSP mails support
MAILS SEGREGATION
PREPARING FOR
CHRISTMAS
The sound of Santa’s elves working away in the distance reminds us that
Christmas is not far away and that it is time to get ready and be prepared. We all
know that the Christmas pressure period can be challenging; however
preparation as always is the key to success. Follow our guide to Christmas Mail
Segregation planning on the page opposite.
YEAR TO DATE PERFORMANCE TARGET FOR EACH MAILBAG: 95%
1st
Class
Parcel
Letter/
Large
Letter
2nd
Class
Parcel
95.6%
93.1%
96.0%
KEEP SEPARATE LAMINATE
The Letter/Large Letter mail bag(s) is the only one that
is below the 95% national agency target. Incorrectly
segregated Franked/Meter Mail is the main problem.
The team are finding on their support visits that the ‘Keep
Separate’ laminate, which give instructions on how to
segregate this type of mail, is not on display. Please check
whether you have this on display. If not, please order one
via the branch hub and display it where it is visible within
your branch. Displaying this laminate helps you and your
team identify mail that cannot be segregated in the 1st
Class Parcels, 2nd Class Parcels and Letter/Large Letter
mail bags. The order code is RMSEG20.
■ Remember – Letter/Large Letter formatted Franked/
Meter mail is never segregated in the Letter/Large Letter
mail bag. It is always kept separate in an unsealed,
unlabelled mail bag and handed to the collection officer.
16 The SubPostmaster October 2022

Get ready
for
Christmas!
Order your mail bags, labels, bag ties,
in readiness for the Christmas period
Decide how you are going to
segregate mail in the busy period.
If you need to, there’s time to tidy up
and create space
Make sure all 4 Mails Segregation
laminates are on display
Ensure that all team members
who handle mail are fully trained
in how to segregate mail correctly
If you do not know how to get help
with missed collections or mail bags
scan the QR code
You are
now ready
for
Christmas!
October 2022 The SubPostmaster 17

The NET update
OCTOBER UPDATE
FROM THE NET
The Negotiating and Engagement Team (NET) meet with Post Office Ltd (PO) every
month to raise issues on your behalf
IT AND
PRINTER
UPDATE
While the situation
with the number of
outstanding tickets
sitting with IT,
including printer
issues, may have
improved, there is still
a lack of working
printers to swap out
to offices. The first
delivery of new
printer stock is
expected towards the
end of September
with more around the
end of October. This
will considerably
alleviate the problems
in the network.
These printers are
a special build and
therefore there is
quite a lead time pre
delivery but, so far,
the predicted dates
are on track.
If your office has
been completely shut
down due to these
issues, then please
follow the guidance
below to seek
compensation for the
downtime.
Contact the branch
support centre (BSC)
with the following
details:
The nature of the
closure.
The dates of the
closure.
The IT reference
numbers.
The BSC will then
collate the data and
pass it on to the
remuneration team
who will calculate and
make any payments
due.
Due to the high
volume of cases there
is likely to be a delay.
BILL PAYMENTS
AND ENERGY
The bill payments and energy
market has been in decline for the last
three years, but market trends are
changing. The increase in energy
prices and the subsequent
introduction of the Government
energy payout schemes has led to
more frequent top-ups in branches.
Utilita went live in July helping drive
footfall and Bulb is coming in October.
Unfortunately, these do not benefit
postmasters in Northern Ireland, so we
plan to meet with the bill payments
team on the work that is being done in
this region.
DROP AND COLLECT
PO is continuing with the trials
of Drop and Collect, which we are
carefully monitoring.
We now have an understanding
with PO that any office close to a
new Drop and Collect outlet will be
informed by letter of the opening,
if you have any concerns, contact
details for PO will be included.
We urge you to contact them
immediately and the NFSP for
support.
,
PICK UP AND DROP OFF (PUDO) UPDATE
Amazon click and collect is now
available at over 3,000 post offices
across the UK. The aim is for a further
rollout by the end of 2022 and the
PUDO team are working hard to
secure new businesses.
DPD is now in 1,500 branches in
England, Scotland and Wales and
there is good news for Northern
Ireland branches, as the DPD Ireland
contract has been signed with rollout
expected imminently.
PO has signed a third PUDO
contract to provide Click and Collect
services for a new carrier, DHL
Express, giving customers even more
reason to visit your branches. The trial
rollout will be in a small number of
branches in Northern Ireland then
into the rest of the regions during the
autumn.
We raised some other issues
with PO and received the following
answers:
Some offices have difficulties with
connectivity of the Amazon phone
devices.
Let your Area Manager know. This
can sometimes be resolved with a
multi-sim card.
The Amazon app had disappeared
from some of the devices. This was a
software problem at Amazon’s end,
and should now be resolved. If you
continue to have problems, please
contact your Area Manager.
18
The SubPostmaster October 2022

NFSP support
NETWORK
UPDATE
August remuneration survey and
directors’ call log
The monthly remuneration survey is an essential link
between the NFSP and its membership. Without it we cannot
effectively act as a member-led organisation and we
encourage you to complete the survey every month. The
Directors’ Log is a monthly record of calls from the
membership into our regional Non-Executive Directors. Below
are some insights from the August survey and log.
PO REMUNERATION
OFFER RESPONSE
83% 4%
13%
Respondents
were unhappy
Respondents
were happy
Respondents
were neutral
73%
of respondents want the NFSP
to decline the offer
Members submitted their
kilowatt per hour charges.
These ranged from
7.67 to 68.5
THE TOP ISSUES IN THE
DIRECTORS’ CALL
LOG:
Historical Shortfall
Scheme (HSS)
Contact keith.richards@nfsp.org.uk
for more information.
Holiday relief
Please call HR:4UK
(01455 444222) to find out more.
Printer issues
The NFSP is working with PO
on compensation.
The NFSP is working
with PO to lobby the
Government over
long-term energy price
caps for businesses.
The Government
announced a guarantee
to cap the cost of energy
units, so that a typical
household pays no
more than £2,500 a year
for the next two years.
Businesses promised
“an equivalent
guarantee for six
months”.
i
Top selling PO products
were parcels, special delivery, banking and
collections and returns
Many members stated a real danger of closing
given the current cost of living crisis
Inflation/escalating costs were the top reported
issue within the remuneration survey
WHAT IS BEING DONE?
By the time you read this, further discussion
between NFSP and PO will have resumed. You, the
membership, have told us that the latest
remuneration offer falls well short of what is
needed. Your feedback allows us to go forward
with these talks, confident that we are representing
your views. We will keep you updated in future
editions of The SubPostmaster but you can also
keep up to date on the NFSP website, email,
newsletter and Facebook group.
Top selling retail products
were stationery, greeting cards
and gift wrapping
Please contact the retail team for retail help with
Christmas products: retail@nfsp.org.uk
October 2022 The SubPostmaster 19

NFSP retail
WE ARE POST
STEP
-BY-
STEP
SET UP GUIDE
If you are interested in joining, simply visit
https://bit.ly/nfspwapo or use the QR Code.
Request to join WeArePostOffice.
Post Office Head Office approves
the request to join.
Postmaster receives an email
from hello@postoffice.
wearetogethr.io with a unique
invite link.
Postmaster clicks link and sets
their password, connects one
or all of their social networks
(Twitter, Instagram and Facebook
Page) and completes sign up.
Postmaster is prompted to
download the mobile app.
Now the Postmaster can
log in with their email and
password on the mobile app
OR by visiting postoffice.
wearetogethr.io
The process for sharing
is simple:
Log into mobile app or
postoffice.wearetogethr.io
View stream of content
suggestions on feed.
Click on a social network
icon (Twitter, Facebook or
Instagram) to share.
Customise the post and
add your own image before
sharing or share the
suggested post and image.
Making social media simple
for postmasters
Did you know that Post Office Ltd
(PO) has an app to help postmasters
build their businesses via social
media channels like Facebook,
Twitter and Instagram?
You may already have social media
channels for your shop, retail offering
and post office, or you may know you
need them, but do not know where
to start. Alternatively, you may
be put off from creating a social
media page.
#WeArePostOffice (or WAPO for
short) is a mobile app and desktop
computer platform designed
specifically to make it easy for
postmasters to build an audience
and presence on social media for
both their shops and post offices.
It is easy to set up and use, even
for people who aren’t good with
technology.
What is the background to
#WeArePostOffice
PO wanted to help postmasters to
develop their social media presence,
knowing this was a growing
20
The SubPostmaster October 2022

OFFICE
requirement for small businesses
to compete online – especially
post-Covid.
They approached social media and
advocacy specialist We Are Togethr,
which had helped retail giants such
as John Lewis, Waitrose and Iceland
launch similar initiatives.
The aim was to help PO develop
a tool that would work for all
postmasters, from the smallest
enterprise with limited technical
experience right up to those with
already thriving social media
presences.
The result of this collaboration
was #WeArePostOffice.
Over the past 18 months, PO has
rolled out WAPO to a small number
of post offices, helping them with
ideas for content to share in their
local community related to their
shops – and the reaction has been
extremely positive.
“A huge thumbs up for the new
#WeArePostOffice app! It really
makes a difference to our offices
when it comes to social media.”
Sarah Ellis, of Copperhouse PO,
Cornwall.
The 18-month pilot has been
hugely successful, with 100
postmasters generating well over
a million impressions a month,
building awareness of their
businesses, products and services
with their local customers online.
“I would highly recommend
using this app for any
communication you would like
to send out to your customers
using your own social media
channels. It’s already there readymade
and you don’t have to use
so much of your brain and energy
to do so.” Dhaval Gosaliya, Barton
Seagrave PO.
Due to the huge success of the
pilot, there are big plans for the
growth of #WeArePostOffice and it is
now being rolled out to all
postmasters across the UK who want
to benefit from it.
How does
#WeArePostOffice work?
In short, WAPO provides postmasters
with a list of prompts and ideas for
posts to share on social media.
Postmasters can access this
content to share via a mobile app
or on their desktop computer –
whenever and however they wish.
They can also write their own posts to
customise and share the suggested
posts provided in the app.
How and what you share is entirely
up to each postmaster, depending
on how confident you feel on social
media.
If you are a beginner, there’s
content to share to get you started
quickly and easily. If you are already
more established, you can write your
own posts or customise content
WAPO provides.
John Shepherd, of Gilberdyke PO
– the app’s number 1 user – said: “It
remains a very good income
stream for me, and I have
earned more from it this
year than I have on all
my travel products
put together!”
The content
prompts are served
directly to your
mobile phone or
desktop computer, and
they cover a wide range
of areas, from opening hours
and special occasions, to local
information and national days.
WAPO also provides Post Office
assets like photos and videos of the
latest stamp sets or details to share
with your customers about the
services your post office provides, for
example Travel Money, Insurance or
Drop&Go.
Why you should sign up
Building a presence for your post
office on social media is becoming
an increasingly important part of
your business success – you are
competing against other shops who
“The more
colleagues
use the app, the
more the narrative
of what we have to
offer will be
out there”
are developing their online presence,
especially post-Covid.
Small businesses need to
constantly evolve and develop their
skills and WAPO helps to make that
a lot easier when it comes to social
media.
With WAPO, you can log in once
a day or once a week to share and
schedule social media posts to your
business pages – and it only takes
a matter of minutes.
The app also allows you to see what
other postmasters are sharing for
inspiration!
There are leaderboards and badges
for fun and you can even see how
your region is succeeding on social
media in relation to other Post Office
regions.
WAPO also serves you tips and
advice every day on how to increase
your social media presence in your
local community to benefit the
growth of your business.
The future of
#WeArePostOffice
The success of the 18-month pilots
means the app is being rolled out
nationwide and there are a number
of exciting plans for the future. Firstly,
new social networks like
LinkedIn will be added in
coming months, joining
the existing WAPO
networks Facebook,
Twitter and Instagram.
There will be a lot
more learning and
training content added
to the app to help you
build your social media
following in the coming year.
CEO Calum Greenhow said:
“As businesspeople, we need to
embrace opportunities to grow
our businesses. The We Are Post
Office app is a simple way to do
just that as is it enables us to
connect more with our customers
by keeping them informed with
updates on products and services.
The more colleagues embrace and
use the app, the more the overall
narrative of what we collectively
have to offer will be out there in
the marketplace. If you don’t use
digital marketing, be assured your
competition will be.”
October 2022 The SubPostmaster 21

Planning ahead
CHRISTMAS
PLANNING
Planning is the key to Christmas, and the NFSP’s retail
team have put together some tips on key areas you
should consider as part of your preparations for Christmas
e all want a successful Christmas for our
W
businesses and given the difficulties the
country has faced over the last year, a good
Christmas sales period is more important than
ever.
The success of your Christmas sales will be determined
not only by what products you sell, and what your store
looks like but how well you have planned.
Footfall increases enormously over the festive period
and with it, the huge volumes of cash as well as payment
card transactions. Be prepared to meet this high
demand.
You must be logged into the NFSP member’s website
to access the links highlighted below.
ESSENTIAL NOTE
COUNTING MACHINES
If you don’t have a note-counting machine, now is a great
time to invest in one. It will save you enormous time as well
as providing exceptional accuracy in counting notes and
detecting forgeries.
We have worked with our note-counting partners Safescan
and have negotiated a fantastic £334 saving on the brand
new Safescan 2865-S Easy Clean Banknote Counter.
For further details and to order visit:
bit.ly/nfspsafescan
CREDIT CARD AND DEBIT CARD SPENDING AT CHRISTMAS
The spending
on card payments
over the Christmas
period is huge and
rising each year.
To speed up
transaction time,
help reduce
queues and make
your retail more
efficient make sure
you have a suitable card payment reader machine.
The NFSP have two partners: SumUp and Handepay.
SumUp offer quick sign-up, zero monthly costs and no
transaction fees for the first £500.
To order a SumUp card reader for as little as £19 visit:
https://bit.ly/nfspsumup
Handepay offers affordable card
machines, simple pricing with no
hidden fees and five-star rated
customer service.
For further details and to place an
order visit: https://bit.ly/
nfsphandepay
22
The SubPostmaster October 2022

PACKAGING, ENVELOPES AND
STATIONERY AT CHRISTMAS
Greeting cards and Christmas
presents are sent by post in their
absolute millions over the
Christmas period. This is the
‘bread and butter’ for
postmasters’ retail at Christmas
and it is critical that you are well
stocked with a reputable
supplier of everything you need,
from packaging to envelopes
and stationery.
The NFSP packaging &
stationery supplier is IPS, whose
latest catalogue is enclosed
within this edition of The
SubPostmaster magazine.
GREAT CHRISTMAS PRODUCTS – IDEAL
STOCKING FILLERS AND EXTRA SALES
Our hand-picked retail partners
will help steer you through the
busiest period of the year, with great
stocking fillers, impulse purchases
and a great way of making extra
sales.
Noel Tatt’s UWP Christmas
FSDU – perfect for displaying
Christmas cards
With a huge range of greeting
cards available there is no need
for your customers to go anywhere
else.
The NFSP is blessed with a diverse
range of greeting card suppliers to
suit all your customers’ tastes. Into
The Green, Woodmansterne, Noel
Tatt, Cherry Orchard, Otter House,
Davora and The Great British Card
Company will leave you spoilt for
choice on cards. Your customers will
have no trouble sending beautifully
produced cards to their friends and
family; irrespective of how they
celebrate.
If you still need cards for Christmas,
don’t hesitate to get in touch with
them. Many of these suppliers have
special Christmas display stands to
promote their cards. If you need
anything just ask your supplier.
For more info and to order visit:
https://bit.ly/nfspcards
Your Christmas cards should now
be out on your display and if you
don’t have one, contact your supplier
and ask for a Christmas FSDU (free
standing display unit) to display your
selection.
Remove slow and discontinued
stock in preference for Christmas
lines. Keep the slow selling lines
aside for use in the January sale
period.
Noel Tatt Christmas
displays
UWP Christmas FSDU – perfect for
displaying Christmas cards.
The display contains nine cards,
each with 15 designs of pop-up cards
covering both the ‘Treasures’ &
‘Globes’ brands. A further card is
displayed, free of charge, of each
design to enable customers to see
what the cards look like when
opened. The display stand is also
supplied free of charge.
The delicate hand-made cards
retail for £6.99
Counter cards on wire
stand
Noel Tatt offers a large range of
caption cards for Christmas, covering
all family and friendship titles. These
can be supplied on free of charge
wire stands which include a header
showing the suggested retail prices.
The cards retail from £2.15 to £3.50
Help32 charity packs on
wire stand
Help32 is a collection of 32 UK-based
charities, who receive 10% of the
retail value of each pack sold. Each
pack contains eight cards of one
design and are packed in a plasticfree
outer, featuring an eclectic
mix of designs across the 61 designs.
A wire stand is supplied free of
charge along with a header, for
maximum impact.
Retail prices are £3.99 & £4.99
Boxes on wire stand
There are two styles of box included
on this wire display.
Premium – consisting of 12 designs,
(eight cards per box) and printed on
textured board with foil and emboss
details and a retail price of £7.99.
Traditional – consisting of 15
designs (12 cards per box) with
a retail of £5.99.
October 2022 The SubPostmaster 23

Planning ahead
The Cut-Price Bookstore
has a great range of
cards on a spinner
BOOKS MAKE GREAT
ADD-ON SALES
Paperback books
and children’s books
sell particularly well
at Christmas and
make great add-on
impulse purchases.
Our partner The
Cut-Price Bookstore
has a great range of
cards on a spinner.
It takes up little room
and is a great way to
display a big range of
books in a small space.
They stock tried and
tested products. You
don’t need any book
knowledge; they will
pick them and their
simple ordering and
invoicing saves you
time. For details and
to place an order visit:
https://bit.ly/nfspbooks
GLOBAL JOURNEY – IDEAL IMPULSE BUYS FOR CHRISTMAS
With personalised fun gifts for
all ages, Global Journey offers a
wide range of kids’ toys, sanitisers,
draw-string bags, notebooks and
lunchboxes. Plus, a range of
Christmas products.
Global Journey provides free
displays for all products and a full
merchandising service.
For more info and to place an
order visit: https://bit.ly/nfspglobal
Details on all our retail partners is
available on the NFSP member
website https://bit.ly/nfsppartners
or scan the QR Code.
GREAT OPPORTUNITIES FOR EXTRA SALES
FROM HISTORY & HERALDRY
H & H offers a wonderful range of
eco-friendly impulse gifts for all ages
that are perfect for Christmas. From bath
bombs to bamboo socks; storybooks to
soy candles. Your customers can also get
their hands on some festive accessories
in the shape of Santa’s Countdowns, to
Light up Gonks for their Christmas tree.
For more info and to place an order,
visit: https://bit.ly/nfsphandh
24
The SubPostmaster October 2022

An exciting new Dog notebook range, and a great Christmas gift.
Feeling a bit woof? are you needing to jot down some pawsitive and
impawtant notes or just paws to doodle while you enjoy a coffee break?
These fabulous new A5 dog notebooks are
great quality, with 100 lined pages featuring
great dog quotes, dog facts, dog doodle
pages and much much more.
The range consists of
30 of the most popular dog
breeds displayed on a
slimline stand, retailing for
only £9.99.
Dog Facts
Dogs can see more than black and white,
they can also see yellow, green, grey and blue.
The stand is supplied free of charge with 30 dog breeds,
x 4 of each @ £4.25 = £510 (less October 10% discount offer)
October Special discount offer 10%, total cost = £459.
Your return = 120 books @ £9.99 = £1,200.
Stand Size H180cm x W58cm
To order simply call 07703 557781 (mobile), 0161 872 0333 (office)
or buy online at www.global-journey.com. email: isamuels@global-journey.com

NFSP partner profile
YOU GET HIGHER
REVENUES WITH
VAPOURIZ
Help your customers kick the habit and attract
vapers to your business
apouriz are part of the
V
largest independent
vaping company in the
United Kingdom.
Produced to the highest standards
at their state-of-the-art production
facilities in Guildford and Darwen,
they supply retailers and
wholesalers the length and
breadth of the country with a wide
range of quality e-liquids. Vapouriz
also have a host of third-party
brands such as Elf Bar, Crystal Bar
and ROX Bar disposables.
WHAT CAN VAPOURIZ
OFFER YOUR BUSINESS?
Vapouriz supply all display
solutions on loan: from counter
display units, free standing display
units and gantries. They have a
Field Sales Team based throughout
the UK who are responsible for:
Installations
Merchandising
Placing POS
Replenishment
Staff Training
All stores will receive a visit from
the Field Sales Team, on a
frequency to be agreed.
Planograms will be supplied for
each display solution and are
updated on a six-monthly basis or
as trends change. As new
planograms are implemented,
they will uplift and credit
discontinued products.
EYE-CATCHING SOLUTIONS
– GREAT CUSTOMER SERVICE
Vapouriz offer a complete category
solution and a “best in class”
customer service. It’s not just the
quality products, it’s the eyecatching
display solutions and
customer service which retailers
love. They remove the complexity
from the category, taking care of
everything and leaving you free to
sell the product and bank the
profits.
Vapouriz complete installations
within 14 working days from date
of order.
Typically, most installs of display
solutions are completed within five
working days and product
delivered within 48 hours from the
order being placed.
WHY YOU SHOULD STOCK
VAPOURIZ
Vaping offers significantly higher
revenues compared to cigarettes,
as well as a healthier alternative to
tobacco for your customers.
Retailers make a profit of 50p for
every £1 spent on vaping
compared to just 8p for cigarettes.
Vapouriz have a number of very
competitive Stoptober offers
(see page 27), the offers are
designed to introduce retailers
to Vaping and to encourage
you to take advantage of this
new revenue opportunity.
Vapouriz already have a very
successful business
relationship with a number of
post offices.
Richard Fleetwood,
Postmaster at Centre
Washington PO and
Chillingham Road PO in Tyne &
Wear, says: “As a multi-site
operator, I’ve been dealing with
Vapouriz for the last 18 months.
I chose to work with Vapouriz
for their great range of
products and impactful display
solutions.
“They’ve proven easy to work
with and customers are loving
the products.”
GET IN
TOUCH
CONTACT JEMMA LUSTY
Tel: 01483 779170
07423 270605
Email: jemma.lusty@vapouriz.com
commercialB2BTeam@vapouriz.com
26
The SubPostmaster October 2022

PRICE CRASH
BUY
x144 BOTTLES
FOR £100
EQUIVALENT TO 70p EACH
POR
79 %
RRP £3 .99
INCLUDES FREE 6 TIER CDU
50ml SHORTFILLS
BUY PAY
50x BOTTLES
100x BOTTLES
150x BOTTLES
200x BOTTLES
£4 .50 EACH
£4 .00 EACH
£3 .50 EACH
£3 .00 EACH
180 x 10ml E-LIQUIDS 50p EACH

The W-Select programme offers you
a one-stop solution for the planning and
management of your greeting card assortment.
We will help you to create a unique and visually
appealing card department with a diverse,
exciting range of product from over 25
top British Publishers.
We would love to explore how
we can help your business grow.
Get in touch 01923 200 600
or sales@woodmansterne.co.uk.

NFSP retail partners
GREETING CARDS
CASH COUNTING
PACKAGING AND STATIONERY
VAPING
Cherry Orchard
Publishing
01684 295 500
info@cherryorchardpublishing.co.uk
www.cherryorchardpublishing.co.uk
Safescan
01233 645 645
info@safescan.com
www.safescan.com/en-gb/nfsp
IPS Retail
01923 639 800
sales@ipsretail.co.uk
www.ipsretail.co.uk
CALENDARS
Vapouriz
0800 644 0000
nfsp@vapouriz.com
www.vapouriz.co.uk
Davora Limited
0161 641 0655
sales@davora.co.uk
www.davora.co.uk
Tellermate Ltd
01633 637 123
sales@tellermate.com
www.tellermate.com
Unique Calendar
Company
01935 823 241
mike.ucc@btinternet.com
www.unique-calendar.co.uk
PASSPORT AND ID SYSTEMS
TRANSPORT
Affinity Vehicle Leasing
0800 060 7070
info@affinity4u.co.uk
www.affinity4u.co.uk
Otter House Limited
01392 824 300
sales@otterhouse.co.uk
www.otterhouse.co.uk
The Great British Card
Company
01452 888 999
sales@great
britishcards.co.uk
www.greatbritishcards.co.uk
MERCHANT SERVICES
Handepay Merchant
Services
0800 377 7382
michael.liposits@
handepay.co.uk
www.handepay.co.uk
SumUp
ivan.petkov@sumup.com
www.sumup.co.uk/nfsp
GIFTWARE
DLK Photo
028 9077 4455
kevin@dlkphoto.co.uk
www.dlkphoto.co.uk
PHOTOGRAPHY AND
PHOTOBOOTHS
Facebox
07973 561 514
d.antell@btinternet.com
www.face-box.co.uk
BUSINESS TRANSFER
Humberstones
0800 731 8340
jp@humberstones.co.uk
www.humberstones.co.uk
SLUSH MACHINES
SnowShock Limited
0330 053 6132
sales@snowshock.co.uk
www.snowshock.com
HOME STAIRLIFTS
Acorn Stairlifts
0800 073 9850
csmith@acornstairlifts.com
uk.acornpartner.com
BOOKS
Noel Tatt
01227 811 600
michael@noeltatt.co.uk
www.noeltatt.com
History & Heraldry
01709 730 700
postoffice@
historyheraldry.com
www.historyheraldry.com
INSURANCE
UKGlobal Chester Ltd
01244 566 206
steve.jones@ukglobalgroup.co.uk
www.ukglobalgroup.co.uk
The Cut-Price Bookstore
01482 866 695
dom@cutpricebookstore.co.uk
www.cutpricebookstore.co.uk
ATM
Into the Green Publishing
0800 529 8790 (freephone)
07795 957 995
pete.r@intothegreenpublishing.com
www.intothegreenpublishing.com
Woodmansterne
01923 200 600
sales@woodmansterne.co.uk
www.woodmansterne.com
The Wooden Postcard
Company
07821 628 371
guy@thewoodenpostcardcompany.
com
www.thewoodenpostcardcompany.
com
Emagination
01793 432 913
sales@emaginationstore.com
www.emaginationstore.com
Global Journey
0161 872 0333
isamuels@global-journey.com
www.global-journey.co.uk
MOBILE PHONE
ACCESSORIES
Mr Mobile
0161 745 2210
sales@mrmobileuk.com
www.mrmobileuk.com
WASTE MANAGEMENT
1st Waste Management
01202 393 001
d.fudge@1stwaste.co.uk
www.1stwaste.co.uk
UTILITIES
Love Energy Savings
0203 903 9660
info@loveenergysavings.com
www.loveenergysavings.com
BALLOONS/PARTY
Amscan
07867 453 043
ksundby@amscan-uk.co.uk
www.amscan.co.uk
NoteMachine
0800 068 9368
enquiries@notemachine.com
www.notemachine.com
Cashzone
01707 632 839
sales@cashzone.co.uk
www.cashzone.co.uk
Cash on the Move
0207 794 3664
sales@cashonthemove.com
www.cashonthemove.com
READING GLASSES
Readyspex
01963 440 800
telesales@peerltd.co.uk
www.readyspex.co.uk
October 2022 The SubPostmaster 31

Coming
Soon!
NEW Recycled Plastic Mailing Bags!
THE GOLDEN
QUARTER
update
To:
Posting class:
SMALL PARCEL
See reverse for limits
External Dimensions: ~330 x 430mm - L
80% Recycled Plastic - Double Taped for Reuse - Recyclable
Waterproof - Tough - Lightweight - Tear Resistant
We have a limited quantity of recycled
ParcelBags available. Based on the design
and dimensions of our best selling PBG3,
these bags also feature double taping.
Play Your Part in Protecting the Environment
Recycle Responsibly
Please tear or cut along perforation when opening so that bag can be resealed
SPECIAL OFFER - Exclusively for current account holders
Product code: PBG3-50/DTR
Dimensions: 330 x 430mm
As part of our ongoing drive to reduce our impact on the
environment, we have developed a new range of Recycled
Plastic Mailing Bags. Based on our best selling ParcelBag
range, these bags are made from 80% recycled plastic and
have double taping for easy re-use. Featuring a striking new
green colour scheme to re-enforce the message and available
in 3 of our most popular sizes, the bags will be available from
November. However, if you can’t wait that long...
Offer Price
£8.00 for 50 bags
16p per bag
RRP: 60p
LIMITED TO ONE PER ACCOUNT
Make
68%
margin!
3 for 2
offer!
Value mailing bag for
a lower price point
Lightweight
55 microns thick
Strong Peel and Seal strip
Recyclable
Recycling and child safely
messages
Available in 3 of the most
popular sizes
3 distinctive colours
Buy 2 outers and get a 3rd outer
(same size) FREE of charge!
Order early to ensure you have the full range of packaging
available for your customers ready for the busiest time of year!
High quality all purpose
mailing bag
Lightweight
75 microns thick
Strong Peel and Seal strip
Recyclable
Fully printed with PIP
guidelines
Puncture/ tear resistant
7 sizes
Available in bulk or retail
packs
Available now!
NEW!
2023 Diaries
01923 639800
www.ipsretail.co.uk
A4/A5 Page a Day Classic
A4/A5 Week to View Classic
Slim Week to View
Pocket Classic
* Offer prices exclude VAT, RRP includes VAT. All orders are subject to acceptance and to our full terms and conditions of sale. All products are subject to
availability and all items, offers, specifications and prices are correct at the time of going to print and are subject to change without prior notice.