The SubPostmaster Magazine

THE 

THE OFFICIAL JOURNAL OF THE 

NATIONAL FEDERATION OF SUBPOSTMASTERS 

APRIL 2024 www.nfsp.org.uk 

NEWS I P8 

Non-Executive 

Directors 

re-elected and 

new role set to 

be trialled 

HARD TO PLACE I P10 

The next major 

Post Office 

scandal? Three 

postmasters tell 

their Hard to 

Place network 

stories 

The heart of 

his community 

NFSP 

Inside: Rizwan Salahuddin on reopening 

a much needed post office. P18-20 

CONFERENCE 

I P16 

Get ready to 

Shape Your 

Future at this 

year’s Annual 

Conference

Contents 

THE 

THE OFFICIAL JOURNAL OF THE NATIONAL FEDERATION OF SUBPOSTMASTERS 

APRIL 2024 www.nfsp.org.uk 

In this month’s issue 

4 NFSP COMMENT 

Chief Executive Calum Greenhow outlines how an Oversight 

Committee could shape the post office network 

6 NEWS 

NFSP makes statement on PO’s remuneration update 

7 NEWS 

Phases 5 and 6 of the Horizon IT Inquiry begin again on 

Tuesday 9 April 

8 NEWS 

Two Non-Executive Directors have been re-elected 

9 NEWS 

A Network Transformation investigation has been launched 

by the NFSP 

10 NFSP INTERVIEW 

Postmasters in the Hard to Place network address all the 

issues they have faced in recent years 

14 MAILS SUPPORT 

Getting mails segregation right as the new financial year 

begins 

16 COUNTDOWN TO CONFERENCE 

Get ready to Shape Your Future at this year’s NFSP Annual 

Conference 

18 POST OFFICE IN FOCUS 

Rizwan Salahuddin reopened Wood Green Post Office in 

January and is at the heart of his local community 

22 THE NET UPDATE 

The latest from the Negotiating and Engagement Team 

25 MEMBER BENEFITS 

How the NFSP Advocacy Team offers help in contractual 

disputes 

26 NETWORK UPDATE 

Results from the January and February NFSP member 

survey 

27 NEWS EXTRA 

Members are urged to share Take That Step campaign, plus 

the latest NFSP blogs and podcasts 

30 PLANNING AHEAD 

With bank holiday season almost upon us, and some big 

sporting events around the corner, advice for taking 

advantage of the retail opportunities 

8 

30 

27 

A reminder: The next edition of The Subpostmaster 

will be published in June 2024 

Production editor: Allan Norbury (allan@lewisbusinessmedia.co.uk) 

Design: Sarah Crowhurst 

Contributors: Steven Bailey, Ruth Buckley-Salmon, Wendy Burke, Robert 

Clack, Amanda Cox, Julia Goatcher, Calum Greenhow, Simon King, Keith 

Richards, Helen Richardson, Paul Simmonds, Elizabeth Vessey, Alan White 

Members’ Editor: Jon Follenfant 

NFSP Headquarters: 

Evelyn House, 22 Windlesham Gardens, 

Shoreham by Sea, West Sussex BN43 5AZ 

Tel: 01273 452324 

Email: thesubpostmaster@nfsp.org.uk 

The views expressed in The SubPostmaster are not necessarily those of the NFSP. 

The SubPostmaster is published by Lewis Business Media (Arts) Ltd 

on behalf of the National Federation of SubPostmasters 

©Lewis Business Media (Arts) Ltd 2024 

Tel: 01825 983105 

ISSN 0039-433 

April 2024 The SubPostmaster 3

Comment CEO Calum Greenhow 

THE PAST MUST BE 

must start by talking about 

I 

last month’s ITV drama Mr 

Bates vs The Post Office 

SORTED BUT WE 

which was harrowing to 

CANNOT watch. The Horizon IGNORE 

scandal affected so 

many colleagues, whether 

OUR FUTURE 

postmasters, their assistant employees 

or even employees of Post Office Ltd 

(PO), and as a former postmaster 

myself it is only by sheer luck that 

neither I nor my family were caught up 

ext month is the NFSP’s Regional Secretaries and Regional 

N 

in it. 

Annual Conference and it Directors talk about what you want 

It was great to see how the show 

is amazing received to see so that much we coverage. from All this at the business going forward. 

are oversubscribed NFSP welcome due the approach While by there will be a variety of views 

to the number of colleagues government who in relation on to finally what individual colleagues’ 

want to come. bringing justice to all of needs the victims are for of the future, by openly 

the future and via your Branch and 

AFTER HARROWING ITV DRAMA, 

PO MUST FOCUS ON COSTS 

of the PO financial performance and 

the latest figures covering the year 

April 2022 to March 2023 provide some 

interesting statistics. 

For example, the headlines on the 

accounts in the press surround the 

provision for Overturned Convictions, 

which has been revised down from 

£487 million to £244m. 

This is due to the number of former 

postmasters, assistants and employees 

of PO that are coming forward to 

request an appeal of their conviction, 

being significantly less than was 

predicted. The NFSP’s view is that all 

convictions may be unsound, not just 

those where Horizon was key, and 

4 

The SubPostmaster February 2024 

NFSP Chief Executive Officer 

Calum Greenhow 

the network. However, we do need 

We will ensure there are Horizon more scandal, and talking so many about it a collective 

opportunities for delegates innocent to people being exonerated. consensus will emerge. 

to change things for the future to 

debate the pertinent We issues remain faced heavily involved Looking with the to that future for the ensure a greater level of oversight. 

across the network. 

Inquiry and have submitted 

good 

thousands 

of not just the network but the While the past must be sorted, we 

of pages of documents, but it clearly 

More details are provided in this whole business, there has to be cannot ignore the postmasters of 

wasn’t enough. 

edition of The SubPostmaster fundamental change in how PO is today who have invested so much of 

I’ve previously publicly apologised to 

(pages 16-17). I look forward to governed. We cannot ignore that it 

all victims of the Horizon scandal for 

who they are along with, in some 

meeting up with colleagues what they from endured and has will again been the failure in the 

cases, life savings into this business 

around the country reiterate and listening how sorry to I am governance that the NFSP that led to the Horizon and who want a future. The need for 

their views. was unable to prevent it scandal from and so many therefore, of our we encourage as such many a change number is due of to bank the branches. public With the 

Whilst there is a great happening. deal of colleagues whether former postmaster, 

colleagues as possible perception to come towards advent of PO Banking as a Framework 4, now 

speculation around Post As the Office Inquiry Ltd has shown, assistant other or employee forward of and PO request who an appeal. company and is also the time the for need PO to for really a push 

(PO) of today and especially representative the past, bodies also have had had their lives However, so utterly there ruined. are other figures significant that improvement forward the Enhanced in the Post Office 

postmasters ask me members, constantly which included Thankfully, our customers may not make have the such headlines relationship but are between model being postmasters 

integrated into the 

about the future. This 

postmasters, 

is why the 

who are now 

a strong 

victims. 

relationship 

still of 

with 

significance. 

us as their 

These include: existing network, with a greater 

and PO. 

Today, the NFSP is trying to ensure Mails has declined by £99m since emphasis on banking. Now is the tim 

theme of Conference this year is local postmaster and our staff, that The NFSP is proposing an 

that all victims have their reputations 2012 but specifically £46m in the last for more banking services to be 

Shaping Your Future. It is important the toxicity against PO is not 

Oversight Committee. We have 

restored and all their losses repaid. year alone due to the Royal Mail strikes available across the whole network. 

that all colleagues do 

Since 

think 

2012, 

about 

I have been 

impacting 

keeping track 

customer 

throughout 

sessions 

December, 

across 

the 

checked 

cyber- 

it legally 

Whilst 

and 

total 

also 

figures 

with 

for financial 

attack in January and the overall 

aggressive manner in which Royal Mail 

discourages customers from using our 

network. 

This equates to over £26m in lost 

revenue to the network, or over £2,300 

per postmaster. This is why it is 

imperative that we as a network are 

able to do as much PUDO, Amazon, 

Evri and DPD business as possible. Not 

only that but we need to become the 

mails hub in our locality. 

Cash & Banking has risen by £99m 

since 2012 and by £33m in the last year, 

which is due to the exceptional work 

colleagues do in serving their 

customers and the decline in the 

NFSP Chief Executive Officer 

Calum Greenhow 

corporate governance services have experts decreased who since 2012 by 

£144m, agree this that last it year could has seen an 

increase work of and £46m could but much of this is 

done improve online and the has way very in little benefi 

to postmasters’ which PO is remuneration such a 

mortgages, governed. savings, loans, and credit 

cards. There are two ways 

PO’s brand awareness benefits from 

in which PO can be 

the goodwill of postmasters and 

owned; as it is via the 

signage around the country when it 

government or via 

comes to customer online 

engagement mutualisation. yet, how much of PO’s 

online However, growth actually benefits 

postmaster mutualisation remuneration? would 

Back require in 2012, significant PO had trading losses 

of £116m ongoing however, capital these figures show 

the funding third straight to cover year of the an increase i 

costs of the Inquiry 

and the 

development of 

NBIT, plus it would 

require a stable 

market to provide a 

foundation on which 

the business could 

trade. Given PO 

requires hundreds of 

millions of pounds 

4 The SubPostmaster April 2024

per year in state funding and also 

the recent announcement of the 

business agreement between 

PayPoint and Royal Mail, it suggests 

now is most definitely not the time 

for mutualisation. 

However, improving the 

governance of PO via an Oversight 

Committee is a possibility within the 

current conditions. Importantly, an 

Oversight Committee is a common 

corporate governance structure 

within Europe and would enable 

constructive challenge to the 

strategy of PO and enable the 

network to work with government 

and PO to secure our collective 

future. 

It would enhance the role of 

government as sole shareholder and 

importantly enable a diverse group 

of people to work together for the 

needs of the whole business prior to 

mutualisation when the timing is 

right. It would ensure the 

government has the power to 

improve the culture at PO and 

rebuild trust in PO as a company 

and work with PO so that it can 

achieve the goals of its long-term 

strategy. 

Importantly, an Oversight 

Committee would ensure that the 

long-term strategy of the Post Office 

does not benefit a few, rather that 

long-term strategy would focus on 

PO’s unique social purpose for the 

benefit of the communities we serve 

and the business as a whole. 

Since the turn of the year, the 

NFSP has been holding meetings 

across our Branch and Regional 

network highlighting this plan and 

we will continue to do so as we very 

much want your input. 

On these pages is a draft of what 

the Oversight Committee could look 

like and where it would sit within the 

governance structure.

News roundup 

Post Office Ltd 

announce Operational 

Excellence Initiative 

ost Office Ltd (PO) released 

P 

information last month 

relating to remuneration 

and the Operational 

Excellence Initiative. 

PO has developed remuneration 

increases and every postmaster will 

receive a one-off payment, equal to 

15% of their variable remuneration for 

March 2024 trading, which will be paid 

this month. 

PO will also be launching an 

Operational Excellence Incentive to 

give colleagues the opportunity to 

boost their total variable remuneration 

by 5% each month, by meeting 

existing operational requirements for 

running your branch. 

These payments will be based on 

meeting specific requirements for 

daily cash declarations, cash pouch 

remittances, cash holdings and 

monthly trading accounting. 

The first remuneration payment for 

the incentive will be made on 30 

September and will be based on 

activity in the August trading period. 

PO says the improvements will 

collectively be worth £30 million for 

postmasters. 

PO will share more information and 

support on Branch Hub over the 

coming months. 

NFSP STATEMENT 

During the 2019 

Remuneration Review, the 

NFSP recognised that 

postmasters were not 

remunerated for all of the 

work they do on behalf of 

PO. 

Therefore, we 

encouraged PO to look at 

how postmasters can be 

remunerated for this work 

that primarily would be 

classed as back office. 

In the summer of 2023, 

PO agreed to carry out a 

time and motion study on 

exactly what work a 

postmaster and their 

assistants carry out on 

their behalf as part of their 

daily tasks. 

At the same time, the 

NFSP recognised that 

there were certain tasks 

that could reduce PO 

central costs and looked to 

work with PO on 

producing a model that 

enabled postmasters to 

share in any savings. 

This is what Back Office 

Payments, or as PO calls it 

Operational Excellence, is 

about and PO says the 

improvements are 

collectively worth 

£30 million for 

postmasters. This is the 

start rather than the end 

of this exercise as the 

NFSP seeks to work with 

postmasters and PO to 

improve remuneration. 

As we communicated 

before, the NFSP’s desire is 

for PO to come to us to 

have open and meaningful 

discussions in regards to 

remuneration in advance 

of any changes. 

This is to enable the 

NFSP time to properly and 

fully engage with the 

network to seek their 

views and feed back into 

the ongoing discussions 

with PO, so we can come 

to an amicable and 

pragmatic agreement that 

is beneficial for the 

network. 

As part of that desire, on 

18 January, the NFSP held 

a national meeting and 

invited all members to 

attend so that we could 

discuss in an open and 

transparent manner 

Operational Excellence. 

At that meeting 

colleagues guided the 

NFSP as to their views on 

how Operational 

Excellence could be 

improved and also 

provided their thoughts on 

the level of remuneration 

associated with that. 

This was then fed back 

to PO in January. Despite 

requests from the NFSP to 

discuss the views of 

colleagues with regards to 

remuneration on 

Operational Excellence, PO 

has only just come back to 

the NFSP to indicate what 

is available in relation to 

any changes that could be 

provided. 

However, as is clear, PO 

has engaged with the 

Postmaster NEDs, regional 

forums, and the 

Postmaster Experience 

Director. As indicated in 

Calum Greenhow’s 

newsletter column last 

month, we highlighted 

how PO is engaging with 

these different groups and 

then coming back to the 

NFSP with the view that 

the proposals offered are 

acceptable to these other 

groups, despite the NFSP 

bringing the views of 

postmasters with whom 

they have engaged with 

on national calls. 

Therefore, there is still 

work to be done to make 

the necessary 

improvements that are 

acceptable to postmasters. 

Unfortunately, the 

lateness of PO’s response 

and their desire to 

communicate with the 

network, has prohibited 

the NFSP from engaging 

further with colleagues to 

seek whether they are 

agreeable to the 

amendments. 

Whilst the financial 

benefit will not be fully 

realised until September, 

the NFSP expressed the 

view that colleagues 

require help and support 

now to be able to fund the 

rise in their costs 

associated with providing 

PO services. 

Leaving the introduction 

of Operational Excellence 

until September gives us 

the opportunity to support 

and help colleagues to 

understand how this work 

can benefit them. When 

Operational Excellence is 

launched, we will be able 

to hit the ground running 

and immediately benefit 

from the financial 

increase. 

PO will be providing 

colleagues with an 

information pack in due 

course which we would 

urge you all to read, and 

feedback to the NFSP 

whether you agree with 

the proposal or not. 


INQUIRY TO BEGIN AGAIN THIS MONTH 

Phases 5 and 6 of the Horizon IT 

Inquiry begin again on Tuesday 9 April 

with evidence from former 

postmaster Alan Bates. 

The phases will run for 15 weeks and 

will have evidence from 68 witnesses 

before the closing statements on 

Friday 26 July. 

The witnesses include senior figures 

from Post Office Ltd (PO), Fujitsu, 

Royal Mail, the NFSP, and also 

politicians, civil servants, campaigners, 

and more. 

The Inquiry has launched a new 

listening project to hear from more 

people impacted by the Post Office 

Horizon scandal. 

In Your Own Words is a channel for 

anyone affected by the scandal to 

share their stories and how their 

experiences have impacted them. 

Experiences shared will inform a 

Legacy Project that the Inquiry is 

working with postmasters to develop. 

Anyone wishing to contribute to In 

Your Own Words can share their story 

through an online form which can be 

found on www.postofficehorizon 

inquiry.org.uk 

People are invited to share their 

own stories or to share on behalf of 

those no longer with us. Submissions 

are anonymous. 

Full coverage of the Inquiry is 

available on the Post Office Horizon IT 

Inquiry YouTube channel. 

Meeting with the APPG and PO 

The NFSP met with the All-Party 

Parliamentary Group and PO last 

month. 

The discussions concerned: 

A compensation update. 

Compensation to be paid to 

some, once convictions are 

overturned following the 

legislation changes which apply 

only to England and Wales. 

Postmasters encouraged to apply 

even if they think they do not have 

a lot of evidence. 

Counter staff and employees also 

should apply. The compensation 

scheme is not only for 

postmasters. 

Governance of PO was discussed 

with the NFSP highlighting the 

Oversight Committee which offers 

a radical new approach. 

Call for the attempts by others to 

undermine the NFSP to stop. 

Government need to stop taking a 

light touch approach with PO and 

describing the relationship 

between the two at arm’s length. It 

is imperative the government 

changes its approach. 

The social value of the post office 

was raised, alongside the view that 

post offices provided resilience to 

local communities. 

The NFSP reiterated the need for 

support for today’s postmasters who 

are seeing the value of their business 

eroded due to successive government 

decisions. Colleagues are highlighting 

that they have seen the value of their 

investment eroded by inflation and 

are struggling to sell their business at 

the same level as what they paid for it 

either 20 or 30 years previously. 

The NFSP also highlighted 

emerging evidence that post offices 

are being closed by postmasters due 

to unviability. 

This is why it is essential that the 

governance of the business is 

changed and brings in other 

stakeholders who have an interest in 

the social value of the business. 

The NFSP met with strategic partners and senior politicians in 

February to discuss issues concerning the post office network. The 

group we met with represents more than 20% of the network. If they are 

concerned about the network’s future viability, that has to be a concern 

which government and PO take notice of. We urge government to work 

with the network, particularly the NFSP as the recognised representative 

body for postmasters, to come up with ways to take the network’s 

businesses forward. The discussions which took place centred on Back 

Office payments, remuneration, dealings with PO from a strategic 

partner perspective, self-service kiosks, the Restrictions Policy, the 

future of the post office network, an Oversight Committee and PO 

governance. 

Making calls abroad 

needn’t cost the earth 

UK & International Phone Cards 

To order your stock visit 

www.aqatelecom.com/webstore 

TELECOM 

TELECOM 

TELECOM 

Low cost call rates 

across the world 

Commercial revenue 

opportunity for your 

retail business 

11% discount for 

NFSP members 

on all phone card 

stock orders! 


News roundup 

Two Non-Executive Directors 

re-elected and nominations invited 

for Midland Region vacancy 

Nominations to elect Non-Executive 

Directors (NEDs) for the NFSP’s South 

East and North West Regions closed on 

10 March. 

With only one nomination for the 

South East and North West Regions 

respectively, Mr Sajjad Hussain (SE) and 

Mr Tim Boothman (NW) have been 

re-elected. 

The terms of office for the roles will be 

from June 2024 to June 2027. 

Midland Region 

A vacancy now exists for a Non- 

Executive Director to represent the 

Midland Region. The period of office 

shall be to June 2027. 

Nominations are invited from NFSP 

members/Organisational 

Representatives (OR) to be appointed as 

Non-Executive Director for the Midland 

Region. An OR exercises company 

membership rights, including the right 

to be elected as a Non-Executive 

Director, of his/her nominating member 

(e.g. voting at AGM); each member must 

appoint an OR. Details and a form to 

appoint your OR are available from 

NFSP Headquarters. 

Nomination forms (also available from 

NFSP Headquarters) must be 

submitted with an election address to 

the Chief Executive Officer (CEO) by 

5pm on Tuesday 30 April 2024. As a 

guide, the election address should be 

approximately 350 words. The 

Tim Boothman (left) 

and Sajjad Hussain 

nomination form must be completed 

and signed by the person nominated 

and the proposer and seconder, who 

must also be NFSP members/ORs. 

If more than one nomination is 

received, it will be necessary to hold a 

ballot. If this is the case, election 

addresses will be circulated, along with 

ballot papers, to the members of the 

Midland Region. 

There will be a pre-election discussion 

to ensure that the candidate is fully 

aware of the responsibilities and 

expectations they are taking on. 

If they are successful, an induction 

and training day will take place soon 

afterwards. 

Civica Election Services will act as the 

Independent Scrutineer for the election 

and also the Independent Person to 

distribute ballot papers. They will 

prepare ballot papers and distribute 

them by post to all members in the 

region by Friday 31 May 2024. 

Completed ballot papers must be 

received by Civica Election Services no 

later than 10am on Saturday 15 June 

2024. 

If an election is not necessary, the 

name of the elected Non-Executive 

Director will be published in the June 

edition of The SubPostmaster. 

If a ballot is held, the results will be 

notified to the CEO, and the person 

elected will be published in the August 

edition of The SubPostmaster. 

NEW ROLE SET TO BE 

TRIALLED IN THREE 

REGIONS 

The NFSP is looking for 

individuals to fulfil the role 

of Regional Co-ordinator in 

three regions, North East, 

South East and South West, 

as part of a trial which was 

approved at the March 

Board Meeting to reinvigorate 

interest in 

member engagement. 

The role would require 

the individual to be a 

member in the specific 

area and be able to spare at 

least one day a week to 

manage the region in 

conjunction with the 

regional Non-Executive 

Director (NED). This would 

be a paid role within the 

NFSP. 

You would be required to: 

Have regular meetings 

with the NED. 

Arrange and set an 

agenda for all regional 

meetings. 

Organise and liaise with a 

group of volunteers 

(committee) to arrange 

local meetings on a regular 

basis within the region. 

Re-imburse from regional 

funds claims submitted by 

volunteers when on official 

business. 

Anyone interested in 

applying for these roles can 

send a brief synopsis of 

your experience and why 

you would be suitable to 

admin@nfsp.org.uk by 

Tuesday 30 April. 

Interviews will be held 

soon after that date and 

successful applicants will 

be notified as soon as 

possible. 

NFSP FINANCIAL STATEMENT 

NFSP financial statements for the year ending 30 September 2023 

The NFSP's financial statements for the year ending 30 September 2023 will be on our website by 

the end of April. To view these, visit our homepage www.nfsp.org.uk 


Network Transformation investigation 

The NFSP launched an investigation in 

February to support any colleagues who 

feel they were encouraged by Post Office 

Ltd (PO) to convert under Network 

Transformation to either a Main or a Local 

and that decision has been to their 

detriment. 

More than 160 colleagues have already 

come forward and we have started to collate 

the information and will then work with 

solicitors to determine the next steps. The 

NFSP believes there could be hundreds 

more who are no longer part of the network. 

If you believe you may have been wrongly 

encouraged to convert, please scan the QR 

code (right) and complete the form. 

Network Transformation 1 took place from 

2012 to 2014, Network Transformation 2 was 

from 2015 to 2018, and Hard to Place has 

been ongoing since 2018. 

Meeting with the DBT 

The NFSP met with the 

Department of Business & Trade 

(DBT) last month. 

The NFSP asked questions around 

the new Post Office (Horizon System) 

Offences Bill which had its first 

reading on Wednesday 13 March. 

Whilst welcomed, concern was 

raised about what impact and or 

delays a spring General Election 

would have for this bill and for those 

who are waiting to have their names 

cleared and compensation paid. 

Concern was also raised that 

victims of the Department for Work 

and Pensions convictions are outside 

the scope of the bill as are the 

families of the victims who have 

suffered as well. 

Whilst it is welcome that victims 

will have their convictions overturned, 

access to compensation must be 

simple and at pace. 

We also highlighted those who 

operated the PO-supplied Capture 

programme prior to the introduction 

of Horizon and if anyone has 

evidence of issues to please come 

forward to the NFSP. 

Unfortunately, this only applies in 

England and Wales and excludes 

Scotland and Northern Ireland at this 

point. The NFSP has written to the 

First Minister and Lord Advocate of 

Scotland and their counterparts in 

Northern Ireland on this issue. 

The administration of the new 

scheme will be dealt with by the DBT. 

We raised our concern about the 

difficulties the Courts have had in the 

past and the Inquiry is having at 

present in gaining full disclosure 

from PO, because it is imperative 

that these victims have unfettered 

access to their justice and 

compensation. 

Discussions around the 

commercial relationship between 

Royal Mail and PayPoint were held 

and the potential impact this may 

have on the future viability of PO and 

the network. 

A broader discussion was also held 

on the improvement in governance 

of PO to address the required change 

in culture. 

ROYAL MAIL’S 

PARTNERSHIP 

WITH PAYPOINT 

The NFSP wrote to Postal 

Affairs Minister Kevin Hollinrake 

after Royal Mail’s partnership 

with PayPoint was announced. 

The NFSP wants to ensure the 

long-term viability of PO and will 

discuss various issues with 

government. 

The NFSP has been 

highlighting for some time the 

need for the current Restrictions 

Policy that was introduced by PO 

in 2004, to be removed as it is no 

longer fit for purpose. 

From Tuesday 2 April, the price 

of 1st Class and 2nd Class stamps 

increased by 10p to £1.35 and 

£0.85 respectively. Prices also 

increased across most other 

services, while RM’s Tracked 24 

and 48 products are to be 

introduced in-branch. 

The NFSP says: “Royal Mail 

keep pushing prices up, but their 

efficiency does not improve. 

That has a knock-on detrimental 

effect on the network.” 

The NFSP welcomes the change in legislation announced in February 

which will exonerate hundreds of postmasters who were convicted in the 

Horizon scandal. 

The new legislation was announced by Postal Affairs Minister Kevin Hollinrake 

and is expected to come in by the end of July, but only applies to convictions in 

England and Wales. 

It will quash all convictions made ‘by a set of clear and objective criteria’. 

The legislation does not include prosecutions made by the Department for 

Work and Pensions (DWP), nor any victims in Scotland or Northern Ireland. 

The NFSP wants to see a UK-wide legislation put in place immediately to 

ensure all victims are exonerated and compensated as soon as possible. 

Kevin Hollinrake 


NFSP Interview 

Sue Bruce, of 

Hartington Post Office 

Barry Vara, of Princes 

Avenue Post Office 

HARD TO PLACE 

POSTMASTERS 

This month, Communications Manager Steve Bailey spoke 

to Chief Executive Calum Greenhow and postmasters 

Sue Bruce and Barry Vara about the issues which Hard to 

Place postmasters currently face. 

ue runs Hartington Post 

S 

Office in Derbyshire, 

Barry is postmaster at 

Princes Avenue Post 

Office in Kent, and Calum runs a 

post office in the Scottish Borders 

with his wife. They are all part of the 

Hard to Place (HtP) network, of 

which there are 105 postmasters in 

the United Kingdom. 

HtP covers offices which have not 

found a replacement postmaster 

following the closure of the Network 

Transformation (NT) programme in 

2018. This is commonly due to 

location, decline in footfall or low 

remuneration. 

The original offer of 26 months’ 

compensation offered due to NT 

becoming compulsory in 2014 was 

revised last year to 12 months if a 

new postmaster was not found by 

the end of March this year. 

There was money which was 

supposedly ringfenced and given to 

Post Office Ltd (PO) by the 

government for the end of the NT 

programme, but this change was 

made without proper consultation 

with the HtP network. 

STEVE: Can you give us an 

overview about the HtP network? 

CALUM: This is potentially another 

post office scandal that is 

happening at this moment in time. 

When we consider everything that 

has gone on in the past, we’ve still 

got a situation where 

postmasters in the 

network are being 

treated in a manner 

that is unhelpful and 

is leaving them 

feeling as if there is a 

lack of appreciation 

or lack of respect 

from PO and from 

government towards 

them. 

We’ve been campaigning for 

a long period of time to enable them 

to leave the network, as they agreed 

“This is 

potentially 

another post 

office scandal 

that is happening 

at this moment 

in time” 

to do back in December of 2015, with 

a leavers’ payment. 

The history of this goes back to 

2012 when the government 

introduced the NT programme that 

was supposed to finish in 2018. 

The government provided over 

£2billion worth of funding to PO to 

enable the network to be 

transformed. 

Many postmasters felt it would not 

be conducive to stay in the business 

and convert to a Main or Local. By 

December of 2015, they signed a 

conditional resignation pack that 

meant when a potential new 

postmaster came along to take on 

the business, they were able to exit 

with a compensation package. 

When NT finished in 2018, there 

were around 700 colleagues who 

were placed on the HtP register. 

Sadly, many of those over the years, 

due to age or health, decided they 

would hand in the keys, and 

they lost their investment. 

They received no exit 

payment, and they 

just simply closed 

their businesses. We 

now have 105 who 

remain on the 

register, and we are 

doing everything we 

possibly can to help 

them to secure the 

funding to enable them to 

leave the network with their heads 

held high. 


STEVE: What were the options 

HtP postmasters had? 

CALUM: In February last year, PO 

gave three options, none of which 

were necessarily agreeable to the 

group of postmasters. 

They could stay as they were but 

would then lose their leavers’ 

payment and would have to sell their 

business when they retired. 

The second option was to convert 

to a Local. That would mean they 

would lose what is known as the 

basic remuneration on an assigned 

office payment. They would only 

receive a transactional fee, and then 

their businesses would probably no 

longer be viable. 

The third option was to leave the 

network with 26 months’ worth of 

compensation if a replacement could 

be found before 31 March 2024. If that 

could not be secured, then they 

would be forced out by January of 

2025 with reduced compensation of 

only 12 months. 

STEVE: Can you talk me through 

your situations, Sue, and Barry? 

SUE: There’s nobody and no other 

business interested in taking my post 

office on. I’m just emotionally and 

mentally exhausted. 

If our money is cut to 12 months, 

I’ve got to pay a subcontractor to 

come in and remove everything. I’ll 

also have to close my tearoom 

business while it's being done and 

will lose a lot of money. 

BARRY: We couldn’t afford to lose 

our payment by changing to a Local, 

so my choice was to leave the 

network while we could and still have 

the 26 months’ payment. 

It was a very hard decision to make. 

We took the post office on when 

Safeway was taken over by Morrisons 

and they got rid of all their post 

offices. 

We couldn’t let the elderly people 

in our community travel miles to 

another office. Now it just feels like 

PO is letting us down. The support 

should be there. 

SUE: I feel the same as you, Barry. 

Our post office is like one big family, 

and we know all our customers. We 

are there to help the community as 

much as we can. 

STEVE: How did you feel when you 

found out that the leavers’ 

payment was going to be reduced 

from 26 months to 12 months? As 

Sue touched on earlier, that money 

is for taking out fittings and 

furniture, paying staff 

redundancies and other things as 

well? 

BARRY: It was a big shock. When 

someone is made redundant in a 

normal job, they get a payment. This 

is sort of our redundancy. 

SUE: That money was ringfenced for 

us. The 26 months’ money was for all 

of us, it was put aside to pay us, so 

where's it gone? 

CALUM: With the help of our legal 

team, we’ve made Freedom of 

Information requests to both 

government and to PO, to ask where 

the £640 million that Jo Swinson 

gave to PO back in 2014 has gone? 

She said to Parliament that money 

was to complete NT. The three of us 

are the living embodiment that it 

isn’t complete. 

The condition of resignation that 

we signed back in 2015 said that the 

Quality greeting cards, embossed with delicate metallic foils 

www.bugart.co.uk enquiries@bugart.co.uk 0115 929 4776

NFSP Interview 

only way that we would get the 26 

months would be if there was 

someone willing to take the post 

office on. 

If there wasn’t someone to take it 

on, we had to wait. 

That was in December 2015 but 

some of us have been hanging on 

since 2012. 

PO has come along, scrapped that 

agreement and given us new terms 

and conditions. 

They haven’t negotiated with us. 

We all opted to leave the network, so 

have upheld our side of the bargain. 

SUE: I don’t want the post office to 

close in my village and have been 

asking all the shops if anyone is 

willing to take it on. 

I just feel guilty and that I’m letting 

my customers down. I love being a 

postmistress but I’m 70 this year, so 

think it’s time to let it go but I’ll be 

very sad when that happens. 

BARRY: We’ve got no other business 

or anyone around us who is 

interested in taking our post office 

on. Our customers rely on a post 

office being here, they’d be in 

complete shock if we closed. 

Sometimes I wake in the middle of 

the night thinking about what to do 

as I don’t want to let the community 

down. 

CALUM: My wife and I are the same. 

We don’t want to be in a situation 

where we leave the community 

without access to post office 

provision and that is what bothers us 

the most. 

STEVE: What happened when you 

had to sign the resignation letter? 

SUE: After we’d got the first letter, to 

say whether we’d go to a Local, Main 

or take the 26 months’ payment, a 

lady came in and stood over me 

while I signed the resignation letter. 

The way she was and the way she 

spoke to me hurt more than 

anything. I was crying whilst I did it. 

BARRY: We had the same, it was 

horrible. This guy would turn up at 

7am in the morning before my post 

office opened and tell me I needed 

to sign the letter. 

I told him I’d do it when I was ready, 

but they didn’t listen and kept 

coming like vultures. 

It got to the stage where I didn’t 

want to open the shop as they were 

just there every day. You can’t make 

that type of decision under pressure. 

STEVE: What do you want to see 

happen now and what would you 

say to PO if you could get a 

message to them? 

SUE: We want the 26 months 

compensation. 

BARRY: Just be 

transparent and please 

talk to us. 

CALUM: We just want 

to sit down with PO 

and for them to show 

a little bit of 

compassion and 

understanding. For 

them to show that they 

have learned their lessons 

from the Horizon scandal and the 

way they treated postmasters and 

ruined so many people’s lives and 

that they’re determined for that not 

to happen today. 

There’s 105 HtP postmasters and 50 

of them who communicate with us 

on a regular basis. This payment is 

their pension pot, and this decision 

will have a knock-on effect for the 

rest of their lives. 

We’ve written to MPs, the Horizon 

Compensation Advisory Board, the 

Department of Business and Trade, 

the Postal Affairs Minister, PO as well. 

I’m just so frustrated that nobody is 

willing to listen to Sue and to Barry to 

hear what they are going through. 

This has caused so many people so 

much distress. 

I'm sure this is exactly what 

happened in the past when those 

who were trying to find out what was 

going on with Horizon were blocked 

everywhere they turned. 

It feels like history is kind of 

repeating itself. 

STEVE: In a statement, a Post 

Office spokesman said: “For those 

postmasters without a 

replacement, we recognise this 

programme historically created 

some uncertainty and provided no 

option to leave with a leaver’s 

payment. 

“Consequently, we introduced a 

new option for these branches 

from April 2023 that includes the 

option to leave with a leaver’s 

payment of 12 months of 

remuneration by March 2025. In 

setting this level of remuneration, 

we have sought to balance the 

“This 

payment 

is their pension 

pot, and this 

decision will have 

a knock-on 

effect” 

interests of these postmasters 

with the interests of the wider 

network and business in the 

context of a heavily constrained 

financial position.” 

What do you say to that? 

SUE: We shouldn’t have to 

make that decision. It 

should still be 26 

months’ payment. 

BARRY: We chose 

our final option. Why 

should they get the 

choice to make what 

we should be given? 

CALUM: When you 

look at the difference 

between the 26 months and 

the 12 months, it is just over £4 

million to PO. 

When you consider it in relation to 

a business that’s turning over £885m, 

and that is given hundreds of 

millions of pounds worth of 

government subsidies a year on top 

of that, it is a drop in the ocean. 

But to 105 of our colleagues, 

divided amongst them, that is vitally 

important. 

Part of the financial position PO 

has got now is because it is dealing 

with the historical matters of the 

past, and rightly so. But we can’t 

prevent that from our colleagues 

here not getting what they are due. 

Following this interview, we were 

told that PO had started to send 

Network Provision Leads (NPLs) out 

to visit areas around the HtP offices. 

PO said it was hopeful that there 

would only be 18 HtP offices which 

would not have an applicant to take 

it on by the end of March. The NFSP 

feels that predicted figure is unlikely. 

Neither PO nor government are 

prepared to alter on the stance they 

have taken but the NFSP will 

continue to raise HtP postmasters’ 

case for a re-instatement of the 26 

months compensation at every 

opportunity. 

To view the full 

interview in the 

HARD TO PLACE 

podcast, scan the 

QR code here 


NFSP mails support 

GETTING MAILS SEGREGATION RIGHT 

LOOKING AHEAD TO THE NEW FINANCIAL YEAR 

YEAR TO DATE PERFORMANCE TARGET FOR EACH MAILBAG: 95% 

1st Class Parcel Letter/Large Letter 2nd Class Parcel 

96.4% 

94.5% 

2 nd 

96% 

Well done on achieving the 1st & 

2nd Class Parcel mails segregation 

targets. Keep an eye out in your 

payslip from Post Office Ltd (PO) for 

the segregation payment for last 

year. 

We now are starting afresh, with 

the beginning of a new financial 

year and Royal Mail is already well 

underway with mail bag testing. 

Our goal is to meet the compliance 

targets for mails segregation, and 

achieve the maximum payment 

which could be approximately 

£5.5million, shared between all 

postmasters. 

The good news to take from last 

year was that the improvement for 

Letter/Large Letter mails segregation 

increased by 0.4% to 94.6% compared 

to 2022/23. However to ensure we are 

successful this year and reach the 

Letter/Large Letter target, the three 

key learnings are to: 

Stop putting parcels in the Letter/ 

Large Letter mail bag 

Stop putting Franked/Meter mail 

in the Letter/Large Letter mail bag 

Stop putting Priority mail in the 

Letter/Large Letter mail bag 

As you can see from the graphs 

below, the current trend for these 

errors is getting worse except for 2nd 

Class Parcels. 

If these errors stop, quite simply 

you achieve target and earn the full 

money due to you for mails 

segregation. 

26% of the mail bags checked by 

Royal Mail are Letter/Large Letter. 

Unfortunately, just having ‘one error’ 

in your branch still matters – most 

mail centre areas have 

an allowable two to 

three errors per month 

for Letter/Large Letter 

from the 200 offices on 

average that are tested. 

The Mails Support 

Team and contractors 

will continue to support 

you during 2024/25 and 

we will be at the NFSP 

Conference next month. 

If you are attending, we 

look forward to seeing 

you there. 

If you require further 

training or have any 

questions, please email 

mailssupport@ 

nfsp.org.uk 


PUDO TECHNICAL SUPPORT 

AMAZON 

Since the end of last year, the Mails Support 

Team have been supporting you to achieve 

the full earnings available for Pick-Up and 

Drop-Off (PUDO) items of mail. 

Amazon 

provides PO 

with a report 

that shows the 

scan rates for 

acceptance and 

customer 

collecting of 

items, for each 

post office that offers this service. We have 

found that if the level of items scanned does 

not meet Amazon’s compliance criteria there 

is a risk that if the scanning issues are not 

resolved the Amazon service may be 

withdrawn from offices. 

On visiting offices that have low acceptance 

and customer collection scan rates, we have 

identified some key issues. These are as 

follows: 

The Post Office opening 

hours are not the same as 

that on Branch Finder 

To resolve this your new 

opening hours need to 

be reported to the 

Branch Support Centre 

(BSC) before the 

change. 

You can check your 

recorded opening/ 

closing hours on Branch Finder by visiting 

www.postoffice.co.uk/branch-finder or by 

scanning the QR code. 

Devices are not connecting 

to the internet all the time 

If you have wi-fi in your office it is a good idea 

to connect your Amazon device to your wi-fi. 

If you haven’t got wi-fi in your office and your 

3G/4G signal on the Amazon device is poor, 

you can request a multi-carrier sim card for 

your Amazon device from the Post Office IT 

Digital Service Desk on 0330 123 0778. 

The Amazon device is faulty 

All device issues are to be reported to the 

Post Office IT Digital Service Desk on 

0330 123 0778. 

Postmasters and/or staff 

are not fully aware of the 

correct process for 

scanning out items to 

customers using the 

Amazon device 

Ensure all staff are aware of the correct 

procedures and, if unsure, revisit the learning 

material provided by PO or contact the NFSP 

Mails Support Team for guidance, by emailing 

mailssupport@nfsp.org.uk 

By following the above guidelines, the 

majority of issues will be resolved which 

reduces the risk of this service being removed 

and ensures that all members receive the full 

payment for Amazon PUDO scans. 


NFSP Community 

COUNTDOWN 

TO CONFERENCE 

Get ready to Shape Your Future at this year’s NFSP Annual Conference 

E 

xcitement is building. In 

just six weeks we’re 

headed to the University of 

Warwick, Coventry, for the 

NFSP Annual Conference and Retail 

Event 2024 and we’re looking forward 

to welcoming many of you there. 

We’ve listened to feedback from 

our members who attended 

Conference last year and fed this into 

the planning of this year’s event; 

aiming to increase delegate 

participation and deliver more 

fantastic opportunities for 

engagement and networking. 

Our aim has also been to increase 

the number of new attendees at 

Conference; offering the chance to 

members who have never been 

before to have their say, talk about 

the issues affecting the network and 

help ensure tomorrow’s Post Office 

has a bright future. We are delighted 

to announce that at this year’s 

Conference there will be a terrific 

40% first-time attendees. 

This year’s theme and branding 

has also been informed by member 

feedback and embraces the idea 

of Shaping Your Future. This is 

YOUR QUESTIONS 

This year’s Conference will feature 

Your Questions, a panel Q&A on the 

main stage. You’ll have the chance 

to put forward your most burning 

questions about the big issues of 

the day to our panel, including 

Postal Affairs Minister Kevin 

Hollinrake, Post Office Ltd Chief 

Executive Nick Read, NFSP Chief 

Executive Officer Calum Greenhow 

and guest speaker Darren Burns, 

from the Timpson Group, chaired 

by NFSP Chair Tim Boothman. 

We will share footage of the Q&A 

after the event. 

something we believe is so important 

in the current climate. We want to 

hear what you have to say, 

understand in greater depth the 

problems you are facing and have 

your input and ideas on how we can 

achieve a stronger and more viable 

network. 

RETAIL EVENT 

We’ll kick off on the Sunday with the Retail Event and 

we’re delighted to announce this year’s event will see 

50% new retail partners exhibiting their products and 

services, which for the first time includes the 

Convenience sector. You'll have the chance to speak with 

our retail partners face-to-face and find out about their 

exclusive offers and discounts, as well as hear about their 

ideas and advice for developing your retail business. 

You’ll also have a fantastic opportunity to meet with 

representatives from Post Office Ltd and the NFSP Retail 

Team, Mails Support Team and the Network and 

Engagement Team. 


BREAKOUT SESSIONS 

This year we’ve introduced Breakout sessions, offering a 

great opportunity to deep dive into specific topics put 

forward by members, and engage in interactive 

discussions to problem solve and share skills, ideas and 

best practice with our peers. 

These sessions will be facilitated by 

Helen Beckingham from Within Reach. 

Helen brings 20 years of professional 

experience in industry and leadership 

roles, working with organisations to 

create effective business environments. 

GUEST SPEAKER 

We are excited to announce 

our guest speaker will be 

Darren Burns, the Director of 

Diversity and Inclusion for the 

Timpson Group, as well as 

being the head of the 

Timpson Foundation. The 

Timpson Group is the largest 

service retailer in the UK 

employing 5,500 people in 

over 2,500 UK sites. The 

well-known locksmith and 

shoe repair chain of retail 

outlets also includes Johnsons 

Dry Cleaners and Snappy 

Snaps. As a former Police 

Officer, Darren specialises in 

Helen Beckingham, Within Reach 

both the recruitment and 

retention of ex-offenders and 

others who face barriers to 

employment. He also fosters 

relationships with many UK 

prisons and organisations 

such as police and probation 

services. He is passionate 

about diversity and inclusion 

and provides consultancy 

services for 

forwardthinking 

businesses. 

Darren 

Burns, 

Timpson Group 

JOIN THE 

CONVERSATION 

As an NFSP member we’d love you to 

submit questions for our panel Q&A 

Your Questions and put forward topics 

for discussion at our Breakout 

sessions. Whether you’re attending 

Conference, or not, we want to give 

everyone the chance to participate 

and take a step towards shaping your 

future. 

Through member feedback, we have 

identified seven common themes that 

postmasters frequently talk about. 

This is not an exhaustive list, however, 

we would like these to act as a guide 

to inspire you when you are putting 

forward your suggestions. These are: 

Future of the post office network 

The role of the NFSP 

Remuneration and counter services 

Lobbying and campaigning 

Banking Hubs 

How the NFSP can better represent 

its membership 

How the NFSP communicates with 

its membership 

To send in your questions or a topic for 

discussion, please email 

communications@nfsp.org.uk by 

Friday 12 April 2024. 

Look out for our post-Conference report in the June issue of The SubPostmaster 

magazine. This will be an event summary to ensure that members who have not 

been able to attend are aware of the big discussions, learnings and key 

takeaways that have taken place and also are informed of insights, action points 

or next steps that have been generated during the Conference. 


NFSP feature: Post office in focus 

Wood Green Post 

Office exterior 

COMMUNITY 

CHAMPION 

Combi counter transactions 

Rizwan Salahuddin is the postmaster of Wood Green Post Office, which 

opened in January 2024, following a major campaign by locals, as well as 

by the local MP. He tells Simon King about the support of the community 

and the successful opening of the branch 

R 

izwan moved to the UK 

from Pakistan in 2003, and 

his first job was as a 

counter clerk at a post 

office in London, and that started his 

two decades working in the sector. 

After climbing the ranks within 

post offices across London, Rizwan 

took the plunge and took over his 

first branch in 2017. Zoom forwards 

seven years and the entrepreneur, 

who couldn’t speak English when he 

arrived in the UK, is now the owner of 

four branches and a bank hub. 

Rizwan says: “When I came to this 

country, the first job I got was in a 

post office; it’s a well-known brand 

and I chose to be part of the Post 

Office family. 

“I have an IT Masters degree from 

London Metropolitan University and 

am a Cisco and Microsoft-qualified 

engineer. After graduating in 2007, I 

got offers from different companies, 

but I loved working for the Post 

Office.” 

On January 22, 2024, Rizwan’s 

fourth branch opened in The Mall, 

Wood Green, 10 months after the 

previous post office in the district 

closed. This branch was 

closed when the 

WHSmith store – that 

contained the post 

office – shut down. 

The campaign, led 

by locals and 

Catherine West, the 

MP for Hornsey and 

Wood Green, to keep 

a post office in the area 

featured a petition with 

“The post 

office is very 

important, the 

community 

needs it” 

1,000 names on it. 

Speaking at the opening of the 

Wood Green Post Office, Ms West 

said: “I really want to congratulate 

postmaster, Rizwan Salahuddin, for 

his big investment to re-open Wood 

Green Post Office and store at the 

heart of the shopping centre. 

“He’s done a great job bringing 

back all the vital Post Office 

services, but also a 

well-stocked shop.” 

For Rizwan, who has 

lived in Wood Green 

for 20 years, it was a 

no brainer to get 

involved when Post 

Office Ltd (PO) 

advertised that it was 

looking for people 

interested in bringing a 

18 

The SubPostmaster April 2024

anch back to the district. 

“I applied to take on this branch, 

because I’m local,” Rizwan says. “All 

four of my branches are within half 

an hour, which was another positive 

reason to take on Wood Green Post 

Office.” 

Rizwan’s passion for the post office 

is infectious and straightforward. 

“The post office is very important, 

because the community needs it, so 

do business people, as well as 

vulnerable people and elderly 

people,” he says. 

The community hub 

Since opening the branch, Rizwan 

says that he has been delighted with 

the positive feedback he’s had from 

customers. 

Currently, on Google Reviews, the 

branch has 4.9 stars, from the first 54 

reviews it has received. 

“Wood Green Post Office is a local 

community hub – the most popular 

thing the community needs after 

pharmacies and GP surgeries,” 

Rizwan says. “Supporting our 

community is crucial 

and it’s important to 

be back in the 

community.” 

The new branch is 

open longer hours 

than the previous 

post office in the 

district, and it’s open on 

Sundays, too. 

Rizwan says: “Being open on a 

Sunday is good for people who work 

full-time and can’t visit us during the 

week. We’re trialling opening on 

Sundays and if it goes to plan, I’ll 

open my other branches on Sundays 

as well.” 

Before he had his interview with 

PO for the Wood Green branch, he 

created his own Google forum to 

generate awareness of the branch, 

which at that point was not a done 

deal. 

The retail side 

Rizwan says that at all of his four 

branches, he keeps things very 

simple. 

“It's 

important to 

be back in the 

community” 

“I only sell stationery items and I 

don’t sell food items or household 

items,” he says. 

When the store first opened, 

Rizwan merchandised educational 

books in one area of the store. 

“I ordered £1,000 of books to see 

how sales would go,” Rizwan says. “In 

the first week, everything sold out, 

and we had made a good profit. I 

said we needed to make changes. I 

have given three areas of the store to 

educational books and placed an 

order for £5,000 worth of books. 

“There is not a single educational 

book store in Harringay. 

“The Works offers a limited range of 

10 or 12 different products, but we 

have more than 200 different 

products in our books collection, with 

titles for GCSE, KS1 and KS2, KS3 and 

11-plus papers.” 

The retail side of the business 

complements the post office too. 

“We have an ID photo system 

in-branch, so if a customer needs a 

photo card for their income support, 

they don’t need to go outside and 

get the photos done somewhere 

else,” Rizwan says. 

“Under one roof, we 

can do everything for 

them, which provides 

a better journey for 

customers rather 

than to come in, go 

out to get the 

photos and then 

come back again.” 

Rizwan says that in 

the first week of trade, 

while the branch was 

successful, he could see that by 

making changes, he could improve 

the layout. 

“We opened on the Monday and on 

the following Saturday, my team and 

I stayed until 2am to change the 

store,” he says. 

“Products have to be good rather 

than cheap. While the profit margin 

will be less, if customers are happy, 

they will keep coming in.” 

Marketing the new branch 

When I arrived at Wood Green Post 

Office, Rizwan was busy designing a 

personalised leaflet from Branch 

Hub, to help with prospecting 

businesses. 


NFSP feature: Post office in focus 

“Since we opened, I have given my 

leaflets to more than 500 different 

businesses myself, rather than my 

staff doing it,” Rizwan says. 

“I've introduced myself to them, 

been myself and I’ve asked them to 

come and use the post office, as we 

are here to help and support them.” 

Rizwan’s new leaflets highlight that 

his post office offers services from 

DPD and Evri. 

Rizwan also created his own 

website, which is located at 

www.seastationers.com. 

“I’m going to take the business 

online as well,” Rizwan says, “It’s 

under construction at the moment.” 

Post Office customer 

sessions 

Rizwan says that in 2017, when Wood 

Green Post Office was inside the 

library, customer sessions for that 

branch were around 3,500 per week. 

“Once they moved the post office 

from the library to WHSmith, 

customer sessions dropped 

massively. Before I took over – and 

received a branch proposal from PO 

– the customer session was around 

2,200.” 

Rizwan has previous experience of 

falling customer sessions, when he 

relocated Grays Inn Post Office in 

2017. 

“At that particular time, after we 

relocated, it took us six months to get 

back customers,” he says. 

“We have been open for three 

weeks. I checked my customer 

sessions last week and it was at 2,100 

already, but I want to break 3,000 

customer sessions a week. 

“Using different platforms for 

marketing the post office, I forecast 

that within a month we’ll grow to 

3,000-3,500 customer sessions – back 

to the numbers the old Crown 

branch had.” 

The banking hub 

On November 19, 2023, Rizwan 

started his banking hub on Welling 

High Street in Bexleyheath. 

“There are only two banking hubs 

in London, and one of them is mine,” 

he says. “The banking hub is doing 

very well. 

“I applied for four banking hubs 

and got shortlisted for all four of 

them. I decided only to go with one, 

and was accepted.” 

The hub features two counters that 

process all the banking transactions. 

A Post Office stalwart 

In addition to the branches he has 

worked or owned, Rizwan has also 

worked directly for PO in a number of 

roles. 

“In 2013, I started as a part-time 

guiding coalition coach for PO 

visiting postmasters to train them on 

how to increase their remuneration, 

and also running them through 

compliance. 

“I worked as a customer 

relationship manager from 2015 to 

2019, and the Peer Support 

programme was launched, which I 

RIZWAN’S TOP TIPS FOR POSTMASTERS 

WORK HARD AND DON’T GIVE UP 

“Be positive, give 100% and never give 

up – hard work always pays off,” Rizwan 

says. 

“I started from scratch, and have had 

days in the past where I didn’t have any 

money to buy food. I have never given 

up and now I’m the postmaster of four 

branches and the operator of a banking 

hub. I work every day until 8pm and 

every day I visit two or three branches. 

“I have managers now, but you need 

to give them training. 

"Every day I want feedback and I want 

an individual report from each branch 

on WhatsApp, informing me what they 

have done, on both the retail and post 

office sides.” 

SETTING STANDARDS 

Rizwan says that he has received many 

offers of new branches from outside of 

London, but concedes that it will be 

difficult for him to manage those. 

“Whether I have five post offices or 

eight post offices, the standard has to be 

same,” he explains. 

“I don’t want to go for every post 

office. I want to go only for post offices 

where I know that my standard is going 

to be same, where I know that I can 

send my experienced staff members or I 

can find a person in that particular area 

where I know that person is a 

professional, a person I can trust, who’s 

not going to let down the post office 

standard or my standards.” 

am still part of.” 

Rizwan also attends NFSP 

meetings regularly. 

“There have been many 

achievements in my career over the 

last 20 years,” he says. “Post Office 

remains a trusted brand. 

“I would like to take this 

opportunity to say thank you to the 

entire team at PO, my branch 

managers and team members, and 

last but not least my family, my wife, 

Shanila, and my two little angel kids, 

Ayaan and Emaan.” 

Rizwan’s CV 

2003 – Arrives in 

the UK. Counter 

clerk at Page 

Green Post Office 

in Seven Sisters 

2006 – Assistant 

manager at 

Edgware Road Post 

Office, rising to 

branch manager 

2008 – Branch manager at Bruce 

Grove Post Office in Tottenham 

2010 – Assistant branch manager at 

Lower Regent Street Post Office, 

promoted to branch manager 

2013 – Branch manager at Grays Inn 

Post Office 

2017 – takes on Finsbury Park Post 

Office 

2019 – takes on his second branch, 

Green Lane Post Office, Harringay 

2023 – takes over Essex Road Post 

Office 

2023 – opens banking hub in Welling 

High Street, Bexleyheath 

2024 – opens fourth branch, Wood 

Green Post Office in The Mall, Wood 

Green 

SHOP TALK 

Wood Green Post Office, Wood Green 

Shopping Mall, London 

Staff: Seven: Three full-time, four 

part-time 

Opening hours: Monday to Saturday 

(9am-5.30pm). Sunday (11am-5pm) 

Size of branch: 830 sqft 

PO counters: Three: Two Fortress and 

one combi counter 

PO services: Main branch: Mails, 

returns, banking, forex, travel insurance, 

DVLA, passports 

Retail: Educational books, gifts, 

passport photos, print station, stationery 

20 


The NET update 

APRIL UPDATE 

FROM THE NET 

The NFSP Negotiating and Engagement Team (NET) are back 

with another update of the current issues across the network 

and the work it does to address them 

IT ISSUES 

SYSTEM SLOWNESS 

We have raised the issue of system slowness 

with Post Office Ltd (PO) in a number of 

previous NET meetings. PO have confirmed 

that they have collated reports and ‘APP 

dynamics’ are monitoring the Horizon speed 

across the network. It was found that a ‘fix’ 

pushed out in 2023 caused the slowness and 

the system has now been rolled back to predate 

this and it seems to have worked. PO 

continue to actively monitor the network, but if 

any postmaster is having issues please report 

to the IT helpline – 0330 1230778. 

DROP & COLLECT 

PO will have rolled out 630 DROP & COLLECT 

outlets by the end of March 2024 and plan to have 

approximately 1,000 open in total by March 2025. 

We are very concerned that PO seem to be 

increasing the numbers significantly, particularly 

where a ‘bricks and mortar’ post office closes. 

PO claim they do not see any impact on 

neighbouring offices. However, if it transpires that 

after six months you believe you have been affected 

by a DROP & COLLECT nearby then you can request 

a panel review to assess the impact. This can 

be done either by contacting PO directly or the 

NFSP, who can raise your concerns. Please contact 

admin@nfsp.org.uk for further information. 

BRANCH HUB 

HOMEPAGE 

PO are currently working on how to 

make the Branch Hub homepage 

more user friendly, e.g. a simpler login, 

longer period of time to remain logged 

in and advice through the Branch Hub 

when reported errors have been 

resolved. 

MY RETAIL SPACE 

PO are currently working on a 

project to use Branch Hub as a 

channel to connect individual banks 

with postmasters who have some 

unused retail space that may be 

suitable for a bank to rent. We will have 

more information on this in the coming 

weeks. 

22 


Protecting postmasters: 

NFSP Advocacy Team offers 

help in contractual disputes 

he NFSP has been working 

T 

for some time on a support 

programme for 

postmasters known as the 

Advocacy Project. This consists of a 

small group of advocacy 

representatives who are available to 

support any members who have been 

suspended from their businesses or 

face a contractual dispute with Post 

Office Ltd (PO). 

The representatives are the point of 

contact to help and advise on any 

serious contractual disputes between 

a postmaster and PO. They will also be 

available to represent those members 

during PO interviews or meetings. 

Since the introduction of the Post 

Office Horizon computer system in 

1997 and the subsequent rollout in 

the following years, many of our 

colleagues suffered unexplained 

discrepancies and were faced with 

the prospect of making good losses to 

the PO, as per their contract. In some 

cases, postmasters were suspended, 

had their contracts terminated or 

were prosecuted by PO which may 

have led to a custodial sentence. 

The advocacy policy, which was 

adopted in January 2023, focuses on 

representing postmasters if and when 

a contractual breach takes place. This 

policy is not only designed to cover 

discrepancies but also the wide range 

of reasons why a contractual breach 

can take place. 

The NFSP is committed to 

supporting members in any 

contractual dispute with PO, to play 

our part in ensuring that the 

circumstances that led to the Horizon 

scandal do not happen again. 

As postmasters past and present, 

we do not want any colleague to 

suffer in silence and would encourage 

anyone with concerns to contact the 

NFSP at the earliest opportunity and 

ask to speak to a member of 

the Advocacy Team. 

The NFSP believes that it is vitally 

important to have a trained group of 

individuals with the correct tools to be 

able to defend the interests of 

postmasters. This team does not 

prevent colleagues from seeking legal 

advice if required. 

To get in touch with the Advocacy 

Team, contact admin@nfsp.org.uk or 

call 01273 452324. 

¨ 

our garland 

kits available in 

11 colourways, are 

an ideal pick up 

solution for your 

customers. 

Head to Amscan for your one stop solution for party and balloons! 

Amscan International Ltd. 

Brudenell Drive, Brinklow 

Milton Keynes, MK10 0DA 

Amscan International UK 

©Amscan 2024. All Rights Reserved. 

+44 (0)1908 288 500 

April 2024 The SubPostmaster 

sales@amscan-uk.co.uk 25 

www.amscan.co.uk

Post NFSP Office Member community interview Survey 

NETWORK 

UPDATE 

Results from the January and 

February member survey 

The remuneration survey is one of the main 

connectors between the NFSP and its 

membership. We ask that you complete the 

surveys as often as possible, as they help the 

NFSP confidently and accurately share this 

data when engaging with Post Office Ltd (PO) 

and beyond. 

HORIZON 

Following the recent Horizon fix PO 

implemented on the 20 December 2023 to 

improve system speed, are the connectivity 

levels in your branch back up to what you 

would deem normal? 

YES 

43% 

NO 

57% 

NETWORK 

TRANSFORMATION 

Regarding the Network 

Transformation programme 

2012-2018, do you feel you 

were ‘persuaded’ by PO to 

convert to one of the new Main 

or Local models? 

If so, do you now 

think this was the 

wrong decision? 

YES 

73% 

POST OFFICE 

GOVERNANCE 

Regarding a change in Post 

Office governance via the 

NFSP’s proposed Oversight 

Committee, do you agree there 

is a need for change in PO 

governance? 

YES 

89% 

NO 

11% 

NO 

27% 

YES 

99% 

NO 

1% 

If speeds are still slow, is there a particular 

transaction where it is noticeably slower? 

All payments 

Banking 

Mails 

Travel services 

26% 

37% 

30% 

7% 

Do you agree there 

is a need for a change 

in the culture of the 

PO towards the 

network? 

YES 

98% 

NO 

2% 

If you have any questions related to the survey, 

please contact Ruth.Buckley-Salmon@nfsp.org.uk 

26 


News Extra 

Latest NFSP podcast 

with postmaster Ying Shi 

A podcast with 

Caterham 

postmaster Ying Shi 

will be on our 

YouTube channel this 

month. 

Ying talks about 

her business 

experience, why she 

took on a post office 

four years ago, how 

digital marketing 

enhances her post 

office’s performance, 

social media, and 

what Post Office Ltd 

needs to do to be 

successful. 

This will be the 

fourth podcast in our 

new series: The Post 

Report: stories from the post office 

network. 

You can view the previous 

podcasts with Barnards Green 

postmaster Jenny Cain, NFSP Chair 

Tim Boothman and Hard to Place 

postmasters by scanning the QR 

code here. 

Are you signed up to our newsletter: 

The SubPostmaster News Weekly? 

The weekly email news bulletin is sent out every 

Thursday afternoon and includes a column by a different 

NFSP representative each week, all the latest news, what 

the NFSP is doing for you, NFSP retail partner offers, Mails 

Segregation updates, member benefits and more. 

You can sign up to The SubPostmaster News Weekly 

by emailing communications@nfsp.org.uk 

New blog out now 

In our latest Postmaster Ponderings blog, Tim Allen 

writes about the Horizon Inquiry, Alan Bates’ 

suggestion that Post Office Ltd should be sold to 

Amazon for £1, and more. 

You can read the latest blog on www.nfsp.org.uk 

If you are interested in writing a blog about topics 

such as your experience as a postmaster, the issues 

and challenges you face, and positive community 

stories, please get in touch with us at 

communications@nfsp.org.uk 

SHARE OUR TAKE THAT STEP 

CAMPAIGN ON SOCIAL MEDIA 

Please don't forget you can share our Take That 

Step campaign videos and images on your social 

media channels. 

The campaign aims to encourage customers to 

buy their postage stamps from post offices instead 

of online. We also want to 

highlight the sense of 

community and vital 

services that your business 

brings to your local area. 

You can access the 

campaign materials through 

the NFSP website or by 

scanning the QR code. 

Introducing Directors and Officers Insurance 

(D&O) for sub postmaster companies 

D&O insurance covers the cost of compensation claims made 

against directors and supervisory staff of your business for 

alleged wrongful acts, that could include breach of trust or duty. 

Rather than protecting the business, D&O protects the 

individuals who have management/supervisory responsibility. 

It provides protection for claims including breaching health 

and safety laws, misadministration of the company pension, 

employment disputes or errors in financial reporting. 

In these situations the penalties can be significant, including 

fines, disqualification or even a prison sentence. D&O will help 

you defend your corner, while covering legal and compensation 

costs. 

This cover is generally only available for Limited Companies. 

For more information, please contact: 

Steve Jones 

Managing Director - UKGlobal Chester 

T: 01244 566206 M: 07881 338229 

E: steve.jones@ukglobalgroup.co.uk 

W: www.ukglobalgroup.co.uk 


Helpline and press option 1. 

HR4UK Quarter page ad artwork - Apr 2024 SPM.pdf 6 05/03/2024 09:15 

Member NFSP Directory member benefits 

GET THE MOST FROM 

YOUR BENEFITS YOUR MEMBERSHIP 

FOR ANY PROBLEM OR ISSUE RELATED TO RUNNING A POST OFFICE 

PLEASE CALL THE NFSP HELPLINE – 01273 452324 

BENEVOLENT 

FUND 

An independent registered 

charity helping past and present 

postmasters and their families, in their 

time of need. 

Visit nfsp.org.uk or email 

benfund@nfsp.org.uk 

DISCOUNTS 

WITH NFSP+ 

From phones and mobile 

devices to shopping and 

supermarket discounts, to 

car maintenance and 

travel. Scan the QR Code for great deals on 

fantastic products and services from 

NFSP+. 

EMPLOYMENT 

HELPLINE 

Support with managing your 

staff and HR advice in partnership with 

HR:4UK. 

Call 01273 452324 and press option 1. 

FREE 

INSURANCE 

NFSP free insurance 

policies cover members 

from tax and VAT 

investigations and 

personal ID theft. Call the helpline or scan 

the QR code to find out more or make a 

claim. 

HEALTH AND 

WELLBEING 

Free access to health and 

wellbeing support services including a 

24-hour helpline with qualified 

counsellors, bereavement support and 

medical information. To find out more 

scan the NFSP+ QR code (above). 

LEGAL 

HELPLINE 

Free advice on legal matters 

related to your business. Call Lyons 

Davidson Solicitors on 01172 442 794 and 

quote NFSP. 

MEMBER 

REPRESENTATION 

Our Network and Engagement 

Team (NET) represent postmasters in 

negotiations with Post Office Ltd (PO) and 

our NFSP Advocacy Team provide support 

in contractual disputes with PO. Get in 

touch by calling the Helpline or email 

admin@nfsp.org.uk 

Public Affairs represents postmasters in 

discussions with MPs and external 

stakeholders. 

Visit bit.ly/NFSPPublicAffairs for the latest 

campaign information or get involved by 

contacting our Public Affairs Manager ruth. 

buckley-salmon@nfsp.org.uk 

POST OFFICE 

SUPPORT 

For expert Mails and Mails 

Segregation compliance support from 

your regional Mails Support Advisor email 

mailssupport@nfsp.org.uk 

RETAIL 

PARTNERS 

Tap into our hand-picked 

list of retail partners 

offering exclusive deals to 

NFSP members. View the full list via the 

QR Code or visit nfsp.org.uk/retail-partner 

RELIEF 

SCHEME 

For cover when you need time 

away from your business. Our Relief 

Scheme, in partnership with HR:4UK, is 

available for NFSP members. Call the 

RETAIL SUPPORT 

ADVISOR 

Free personalised retail health 

checks via store visits or video calls. Advice 

on the best products to stock and much 

more. Call Amanda Pedley on 01273 

452324 or email retail@nfsp.org.uk 

YOUR 

REGION 

Each region in the UK has a 

thriving NFSP community led by Branch 

and Regional Secretaries who also run 

post offices. These representatives are 

there to provide advice and support with 

post office issues. They also organise 

online and face-to-face meetings for 

sharing your views and helping to steer 

the direction of the NFSP. 

Not sure who is your Branch or Regional 

Secretary? Call the helpline or email 


STAY CONNECTED 

NFSP Weekly Newsletter 

– The latest news and 

information from the 

NFSP. 

Regional WhatsApp 

Groups – Chat with postmasters in your 

area, stay across the latest breaking news. 

Exclusive NFSP Members’ Website – An 

essential resource with news, toolkits, 

information and advice covering the 

entire spectrum of running a post office 

and retail business. www.nfsp.org.uk 

Private Facebook Group – Share your 

views with other members: 

Facebook.com/groups/NFSPmembers 

To sign up to these services contact 


C 

M 

Y 

CM 

MY 

CY 

CMY 

K 

HR 

*You must be logged into the members’ area of the NFSP website. 

Difficult employees: 

Lack of Accountability 

Our latest article in the difficult employee 

series looks at unaccountable employees; 

providing you with tips and advice for 

introducing processes to improve 

your workplace. 

Scan the QR code to read our 

full article.* 


Planning ahead 

DATES FOR 

YOUR DIARY 

6 

MAY 

EARLY 

BANK HOLIDAY 

27 

MAY 

SPRING 

BANK HOLIDAY 

3 

JUNE 

START DISPLAYING 

FATHER’S DAY 

STOCK 

13 

JUNE 

11-13 

MAY 

NFSP ANNUAL 

CONFERENCE 

AND RETAIL 

EVENT 2024 

JUNE 

PRIDE 

MONTH 

4-5 

JUNE 

INTERNATIONAL 

GREETING CARDS 

SHOW 

16 

JUNE 

BANK HOLIDAY 

SEASON 

As the UK heads towards 

the spring, and hopefully 

some early summer 

weather, the bank holiday season 

looms and with it comes enhanced 

retail opportunities. According to a 

YouGov survey of 20,000 consumers, it 

is revealed that millions of consumers 

are planning to go shopping on the 

UK’s forthcoming bank holiday 

weekends, with shopping being 

reported to be the fourth most 

popular bank holiday activity. Make 

sure your stores are ready for this 

increased footfall! 

GET SPORTY 

Whether you are a sports fan or not, 

it’s very difficult not to be swept up in 

the buzz, excitement, and community 

spirit of events such as Euro 24, 

Wimbledon, and the Olympics. This 

atmosphere is a great promotional 

and sales springboard – why not 

consider promotions and visual 

merchandising that is themed with 

the team or the sport? This could 

include team colours, team names 

and specialised products that 

promote the event and might also 

encourage further sales through 

impulse purchasing. 

SUPPORT PRIDE 

June is Pride Month and over the 

years we have seen more and more 

businesses openly supporting and 

embracing their LGBTQ+ customers 

and colleagues, attracting a loyal 

customer base. From rainbowthemed 

merchandise to exclusive 

offers and promotions, your business 

can tap into the Pride momentum to 

help boost sales. Our NFSP retail 

partner Amscan offers a fantastic 

range of Pride products. See p31 for 

Amscan's contact details. 

EURO 2024 

BEGINS 

1 

JULY 

WIMBLEDON 

BEGINS 

12 

JULY 

BANK HOLIDAY NI 

FATHER'S DAY 

8 

JULY 

START 

DISPLAYING 

BACK TO 

SCHOOL STOCK 

26 

JULY 

SUMMER 

OLYMPICS 

BEGINS 

FATHER’S DAY 

Father’s Day is just as important as 

Mother’s Day when it comes to 

bringing in sales for your business 

every year. If you’re not planning a 

marketing campaign or instore 

activities for this occasion, you could 

be missing out on potential sales. 

Options include running social 

media contests, providing exclusive 

discounts or creating joint 

promotions, and maximising on your 

visual merchandising instore. 

Many of your customers will be 

looking for the perfect card and gift to 

give to the father figure in their life. 

NFSP retail partner History & 

Heraldry offers bespoke giftware 

tailored to Father’s Day. To find out 

more visit p31 for contact details. 

For card inspiration and help with 

your merchandising and displays, 

you could contact one of our many 

NFSP greeting card retail partners, 

who are experts in 

their field. You can 

view our full list of 

greeting card retail 

partners by scanning 

the QR code. 

A MUST-SEE EVENT FOR GREETING CARDS 

The International Greeting Card Show is the UK’s only trade exhibition dedicated to the greeting 

card industry. PG Live is now firmly established in the greetings calendar. A focused, compact 

show, it is the ideal place to source fresh products and find exciting new publishers and artists. 

4-5 June 2024, 

Business Design Centre, London 

Find out more by visiting 

www.progressivegreetingslive.com 

30 


NFSP RETAIL PARTNERS 

ACCESSORIES 

Emelia Accessories 

02476 326198 

sales@emeliaaccessories.co.uk 

www.emeliaaccessories.co.uk 

FIXTURES & FITTINGS 

DoubleCOOL UK Ltd 

01283 586028 

zcolman@doublecooluk.com 

www.doublecooluk.com 

Words 'n' Wishes Ltd 

01942 233201 

alison@words-n-wishes.co.uk 

www.words-n-wishes.co.uk 

READING GLASSES 

Readyspex 

01963 440800 

telesales@peerltd.co.uk 

www.readyspex.co.uk 

ATM 

Cashzone 

01707 632839 

sales@cashzone.co.uk 

www.cashzone.co.uk 

BALLOONS/PARTY 

Amscan 

07764 560615 

tholness@amscan-uk.co.uk 

www.amscan.co.uk 

BOOKS 

The Cut-Price Bookstore 

01482 866695 

sales@cutpricebookstore.co.uk 

www.cutpricebookstore.co.uk/ 

nfsp 

BUSINESS TRANSFER 

Humberstones 

01275 377880 

jp@humberstones.co.uk 

www.humberstones.co.uk 

CALENDARS 

Unique Calendar Company 

01935 823241 

mike.ucc@btinternet.com 

www.unique-calendar.co.uk 

CASH COUNTING 

Safescan 

01233 645645 

info@safescan.com 

www.safescan.com/nfsp 

Tellermate Ltd 

01633 637123 

sales.uk@tellermate.com 

info.tellermate.com/nfsp 

CONVENIENCE 

Bobby's Foods 

07483 120462 

sally.malpass@bobbysfoods.co.uk 

www.bobbysfoods.co.uk 

Snappy Shopper 

0333 900 1250 

GIFTWARE 

History & Heraldry 

01709 730700 

postoffice@historyheraldry.com 

www.historyheraldry.com/ 

postoffice 

Global Journey 

0161 872 0333 

isamuels@global-journey.com 

www.globaljourney.co.uk 

Essentially 

01676 542542 

sales@emeliaaccessories.co.uk 

www.emeliaaccessories.co.uk 

GREETING CARDS 

Bug Art 

0115 929 4776 

enquiries@bugart.co.uk 

www.bugart.co.uk 

Emotional Rescue 

01942 233201 

hello@erescue.co.uk 

www.emotional-rescue.com 

The Great British Card 

Company 

01452 888999 

hello@greatbritishcards.co.uk 

www.greatbritishcards.co.uk 

Into the Green Publishing 

0800 529 8790 / 07795 957995 

pete.r@intothegreenpublishing. 

com 

www.intothegreenpublishing.com 

Kingfisher Cards Ltd 

01803 431515 

sales@kingfishercards.co.uk 

www.kingfishercards.co.uk 

Noel Tatt 

01227 811600 

sales@noeltatt.co.uk 

www.noeltatt.co.uk 

Otter House Ltd 

01392 824300 

sales@otterhouse.co.uk 

www.otterhouse.co.uk 

INSURANCE 

UKGlobal Chester Ltd 

01244 566206 

steve.jones@ukglobalgroup.co.uk 

www.ukglobalgroup.co.uk 

MERCHANT SERVICES 

Handepay 

Merchant Services 

0800 377 7382 

michael.liposits@handepay.co.uk 

www.handepay.co.uk 

SumUp 

www.sumup.co.uk/nfsp 

MOBILE PHONE 

ACCESSORIES 

Mr Mobile 

0161 745 2210 

sales@mrmobileuk.com 

www.mrmobileuk.com 

PACKAGING AND 

STATIONERY 

IPS Retail 

01923 639800 

sales@ipsretail.co.uk 

www.ipsretail.co.uk 

PASSPORT AND 

ID SYSTEMS 

Swains International Ltd 

01485 536200 

sales@swains.co.uk 

www.swains.co.uk 

PHONE CARDS 

AQA UK & International 

Calling Cards 

0203 384 5961 

pocs@aqatelecom.com 

www.aqatelecom.com 

PHOTOGRAPHY 

AND PHOTOBOOTHS 

Facebox 

07973 561514 

d.antell@btinternet.com 

www.face-box.co.uk 

SLUSH MACHINES 

Snowshock Ltd 

0330 053 6132 

sales@snowshock.co.uk 

www.snowshock.com 

TRANSPORT 

Affinity Vehicle Leasing 

0800 060 7070 

info@affinity4u.co.uk 

www.affinity4u.co.uk 

UTILITIES 

Love Energy Savings 

0203 903 9660 

info@loveenergysavings.com 

www.loveenergysavings.com 

VAPING 

Vapouriz 

0800 644 0000 

nfsp@vapouriz.com 

www.vapouriz.co.uk 

WASTE MANAGEMENT 

1st Waste Management 

07754 553307 

j.jordan@1stwaste.co.uk 

www.1stwaste.co.uk 

inbound@snappyshopper.co.uk 

www.retailers.snappyshopper.co.uk

The SubPostmaster Magazine

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?