Code of Conduct for the Protection of Children from Sexual ...

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1.5 Policy on the Protection of Children at the Novotel Hotel on Siam Square, Bangkok, Thailand Prevention of Child Abuse Further to the meetings, presentations made by ECPAT and Child Wise, we at the Novotel Bangkok on Siam Square, will adopt the following measures: Policies and Procedures: Policies and procedures are drawn in order to properly and professionally handle matters relating to this subject Training and Awareness Among Staff: Policies and procedures will be discussed in detail with all relevant staff, during 10 Training Sessions. These sessions will be conducted by the Training Manager, relevant staff are: • Front Desk, Concierge, Guest Relations. • Food and Beverage – Room Service, Pool Mini Bars • Housekeeping – Floor Supervisors, Maids, Laundry (Valet) • Security – Both Permanent and Outside Security Service • Entertainment – CM2 / Sensation Management and Staff • Management – GM, RM, DOR, DFB, DET, DPT, Training Manager, Executive Housekeeping, Security Manager • Middle Management / Supervisors / each Department Head of relevant department and Assistants Further awareness for staff will be by means of posters in back of the home areas. Communications – External Any queries form any external source concerning this subject must be only communicated through the Director of Marketing and Business Development (PR) in coordination with Accor Communications Manager/s. Staff will be made aware of the above to avoid any negative repercussions. Awareness: It should be absolutely clear and understood that our staff are completely aware of Child Abuse and its implications any person of any sex, nationality or culture commits a criminal offence by sexually abusing or enticing any one under the age of 18. We, as a responsible organization will respect this law by not allowing such activities to take place within our premises and will actively participate in promoting the prevention of such activities in the country. If a staff member notices or is made to understand that a customer / customers has a minor (person below 18) in his/her/their company, on suspicious circumstances; Not parent / Children relationship or Siblings (brothers/sisters) • Staff Concerned must immediately alert supervisor of Department / or Department Head / Director. • Person in charge of Department; Director or Manager, will alert GM or RM or the same time professionally approach customer. • Director/Manager will advise customer that useless proof is made that the relationship is bona fide. Hotel will follow rules by refusing entry to 1) Rooms 2) Facilities 28
3) Entertainment Complex 4) Or Make reservations on bookings at other hotels or facilities on behalf of the said customer. • If customer is already registered as a hotel guest and is confronted with the company of a minor, the Director or Manager will advise customer of the rules of the hotel and request the customer to either, immediately release the minor or leave the hotel or facility. • If a Front Desk/Guest Relations staff encounters a customer wanting to check-in with the company of minor/s, on suspicious circumstances, the staff will report the matter to as per above to reach Directors level. The Director or Manager then has the right to refuse to provide any room or facility to the said customers. • If restaurant staff encounter similar experience, same procedures will apply. • CM2 / Sensations, by law cannot allow anyone below the age of 20, alone or in anyone’s company. This law is well enforced by checking identities of customers. 29
Page 1 and 2: Code of Conduct for the Protection
Page 3 and 4: Foreword The rapid growth of intern
Page 5 and 6: Table of Contents Executive Summary
Page 7 and 8: I. Background 1. Commercial sexual
Page 9 and 10: development of tourism. The role of
Page 11 and 12: 6.5 What has been done within the t
Page 13 and 14: party is more or less necessary as
Page 15 and 16: 2. The Code of Conduct Six Criteria
Page 17 and 18: The key persons at the destinations
Page 19 and 20: Module 3: Case studies (varying fro
Page 21 and 22: IV. Examples of Implementation 1. E
Page 23 and 24: Our co-operation with the UNESCO Wo
Page 25 and 26: • provide information on our acti
Page 30 and 31: 2. Training of personnel in the cou
Page 32 and 33: ecome hairdressers, dress-makers or
Page 34 and 35: For guests and customers’ informa
Page 36 and 37: II. A Guest Coming to the Restauran
Page 38 and 39: 6. To report annually. Therefore an
Page 40 and 41: 3.4 Clause in Contracts with Suppli
Page 42 and 43: 3.6 Clause in Contracts with Suppli
Page 44 and 45: 4.2. Poster Accor Hotels Asia Poste
Page 46 and 47: 4.5. Hotel Binders and Visitors’
Page 48 and 49: 4.7. Information displayed by car-r
Page 50 and 51: 4.9. Information on the American As
Page 52 and 53: 5. Providing information to ‘key
Page 54 and 55: V. Appendices 1. Definitions Defini

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