CLIA Conference Digital Programme 2023

VOL.15
12 - 14 MAY 2023
CONFERENCE 2023
SOUTHAMPTON
#CRUISE
AGENTS ASSEMBLE!
PROGRAMME PROUDLY
SPONSORED BY

WELCOME TO CLIA CONFERENCE 2023
We are delighted that you are joining us for our
15th annual CLIA Conference – still Europe’s largest
travel agent cruise event – to visit three of the most
exceptional cruise ships available to UK holidaymakers.
Our industry is packed full of #CruiseHeroes – some
high profile, and some working incredibly hard behind
the scenes. All are focused on making our industry work
seamlessly, every day, across the world. All of our Heroes
help the industry deliver exceptional holiday experiences,
and are some of the most creative and innovative people
in any industry, helping us to raise the bar on the holiday
experiences we offer, or on meeting the challenges that
we all face on sustainability.
Our Conference this year is dedicated to all of our
#CruiseHeroes
We appreciate your time is valuable – so thank you very
much for taking the time to join as we embark on another
3-day journey through the latest cruise industry updates
and product developments. A special thank you to our ‘1st
Timers’ who are new to selling cruise, you’ve made a great
start in the industry by attending this event.
You have the chance to get onboard 3 incredible cruise
ships and sample all the wonderful facilities they have to
offer including hosted lunches and great entertainment.
Of course it wouldn’t be a CLIA Conference without the
chance to win some amazing cruise prizes and enjoy some
wonderful surprises along the way.
CRUISING.ORG
@CLIAUK CLIAEUROPE CLIAEURO CLIAEUROPE
Networking is a big part of our event – and this will as
always include our best-loved trade fair that will equip
you with everything you need to start your cruise journey,
or will help you continue to grow your expertise, selling
cruise holidays safe in the knowledge of having the latest
industry & brand updates.
We believe you’ll find CLIA Conference educational,
inspirational, entertaining and extremely valuable to your
future cruise business, so thank you once again for joining
us and investing in your future success in cruise. Get
involved, network like crazy – and get the most from your
few days with us.
A huge ‘heroic’ THANK YOU to everyone who makes
CLIA Conference possible.
Have a great conference!
Andy Harmer OBE
Managing Director
CLIA UK & Ireland
CONFERENCE SCHEDULE...
FRIDAY 12 MAY
Morning Ship Tour (Transfers from Conference Hotels)
As pre-booked on either MSC Virtuosa, Balmoral or
Anthem of the Seas, including tour & lunch onboard,
followed by transfers to the Trade Fair
14.30 – 18.00 - Trade Fair – Mayflower Cruise Terminal
SATURDAY 13 MAY
Morning Ship Tour (Transfers from Conference Hotels)
Celebrity Silhouette Tour, Lunch and Conference sessions
including guest speakers and industry executives, followed by
transfers to Conference Hotels at 15.30
Evening Gala Dinner (Transfers from Conference Hotels)
Drinks and Dinner at the O2 Guildhall
SUNDAY 14 MAY
Morning Ship Tour (Transfers from Conference Hotels)
Arvia Tour, Lunch and closing Conference sessions, including
guest speakers and the CLIA Cruise Takeaway
Debark available from 14.00, or stay onboard for optional Lunch
until 16.00
CONFERENCE 2023
SOUTHAMPTON
#CRUISE
REMINDERS
Don’t forget your
passport and any relevant
daily ship passes.
Remember to wear your official
conference badge on the
ship visits and throughout the
Conference Day

CONFERENCE HOSTS...
EXECUTIVE COMMITEE
LUCY HUXLEY
Lucy Huxley is Editor-In-Chief
of Travel Weekly Group,
overseeing editorial content
across the group’s marketleading
print, digital and events
portfolio including Travel
Weekly, Aspire and Travolution.
She has more than two
decades of travel trade media
experience as a journalist and
editor and is an accomplished
conference moderator and
interviewer.
Editor-In-Chief
Travel Weekly Group
BEN BOULDIN
Chair - CLIA UK & Ireland
Ben Bouldin is the current CLIA
Chair, UK & Ireland and is Vice
President of Europe, the Middle
East and Africa (EMEA) at Royal
Caribbean International, where
he provides leadership to the
business in these regions.
During his time at Royal Caribbean, Ben’s insight, innovation
and leadership have been fundamental to the growth of the
UK and Irish markets. Since the end of 2019, Ben has been
building on his industry leading track-record while helping
the team reach new heights across the whole of EMEA.
Iain Baillie
Vice President –
International Sales
David Duff
Managing Director UK
Bernie Carter
Senior Vice President &
Managing Director, EMEA
Giles Hawke
CEO, UK & Ireland
ANDY HARMER OBE
Chris Hackney
Managing Director
Cruise
Lynn Narraway
VP, UK & Europe
Antonio Paradiso
Managing Director
UK & Ireland
Jo Rzymowska
Vice President &
Managing Director,
EMEA
Andy first joined the Association in 2006 after many years in the travel
industry, including as a travel agent. Andy re-launched CLIA's travel agent
programme in the UK and later extended it to European countries, with the
programme now achieving record numbers of cruise line and travel agency
membership. In 2021, Andy was promoted to Managing Director. During
the past few years Andy has spearheaded the building of cruise industry
relations with the Government, and was recognised with
an OBE, presented by Princess Anne in February 2023.
Managing Director
CLIA UK & Ireland
Rob Scott
Vice President, Sales,
Marketing & Brand
Peter Shanks
Managing Director – UK,
Ireland, Middle East & Africa
Eithne Williamson
Vice President,
UK & Europe

HEADLINE SPONSORS...
WE
RIVER
CRUISE
TRAVEL WEEKLY
MAIL METRO MEDIA
ABP SOUTHAMPTON
Travel Weekly Group is the UK’s
foremost travel trade media
company with a market-leading
portfolio of print, digital and events
brands.
The group’s coverage of the cruise
industry is unrivalled, ranging from
news and webcast interviews on
its flagship website to the latest
product updates and regular cruise
features in the travel trade’s only
weekly magazine.
Travel Weekly publishes a cruise
themed edition every year
during the Wave period and also
produces a range of specialist
supplements dedicated to both the
ocean and river cruise sectors. It
has been the proud media partner
of Clia for the past decade.
www.travelweekly.co.uk
Mail Metro Media is the advertising
home of some of the UK’s most
engaged newsbrands: Daily Mail,
The Mail on Sunday, MailOnline,
Metro, i newspaper, inews.co.uk
and The Telegraph (print products).
The team provides a single point
of contact across print, digital
and apps, allowing advertisers
easy access to the millions of
consumers who engage with our
brands every day. Reaching over
20 million holidaymakers, Mail
Metro Media is the No.1 destination
and offers the perfect environment
to showcase your travel products
and services, with premium
editorial, cruise specials and
supplements all contributing to a
superior travel offering.
www.mailmetromedia.co.uk/
advertise-with-us/travel
ABParking is owned and operated
by Europe’s leading cruise port, ABP
Port of Southampton. ABParking is
the official on-port parking provider,
offering secure parking directly
adjacent to the terminal for Azamara,
Celebrity Cruises, Fred. Olsen Cruise
Lines, MSC Cruises, Norwegian Cruise
Line, Royal Caribbean, and Disney
Cruise Line.
ABParking delivers tailored services
for cruise line partners and guests,
including terminal and shuttle long
stay parking. ABParking has been
awarded the prestigious Park Mark
Safer Parking Award, ensuring guests’
peace of mind.
www.abparking.co.uk
PRIZES

Ways to support
Family Holiday Charity
Text to donate
Text CLIA followed by your donation
amount to 70450 to give that amount.
For example:
Text CLIA20 to 70450 to donate £20
Text CLIA10 to 70450 to donate £10
Texts will cost the donation amount plus one
standard network rate message.
Scan QR to donate
Scan the QR code below to donate
directly to the CLIA 'Ride Around the
Island' Cycle page.
BALMORAL
Balmoral is the smallest ship in our fleet
and is well-loved by all our team and longstanding
guests.
Even though she is small, Balmoral
has wonderful facilities – six beautiful
restaurants, seven bars and lounges, two
pools and lovely open decks that are
perfect for when she’s scenic cruising.
Her small size is a huge asset when it
comes to crafting itineraries that get off
the beaten track and into less visited ports
and waterways.
We use Balmoral to journey up rivers and
right in to the heart of cities like Bordeaux,
or transit spectacular but narrow
waterways like the Kiel Canal.
CONFERENCE 2023
SOUTHAMPTON
#CRUISE
THANK YOU
for supporting families facing tough times
FamilyHolidayCharity.org.uk
Registered charity number England and Wales (800262) Scotland (SC048203)

MSC VIRTUOSA
MSC Virtuosa has become a much-loved
ship by British customers after completing
her maiden season from Southampton in
2021 and returning in 2022, 2023 & 2024.
proudly sponsors
MSC Virtuosa continues MSC’s vision
of a sustainable future with shoreside
connectivity utilised at Horizon
Cruise Terminal and possesses the
latest technology around waste-water
management, energy efficiency and air
emissions.
MSC Virtuosa has 21 bar and lounge
venues, including all-time favourite
Masters of the Sea, 10 dining venues
each offering their own unique culinary
experience, and Carousel Productions at
Sea promises breathtaking avant-garde
acrobatics, dance & music.
We reach
3 in 4
adults who have
taken a cruise in
the last 12 months
1 in 2
cruisers are
prioritising travel
over all
other costs
Our readers
account for
69%
of all UK travel
expenditure
Even more can be expected onboard MSC
Virtuosa’s younger sister; MSC Euribia
– launching on 8th June 2023. With her
uniquely designed hull portraying the
message #SaveTheSea, she is the 2nd
ship in our fleet to be powered by LNG –
virtually eliminating sulphur dioxides and
CONFERENCE 2023
reducing greenhouse gas emissions by up
to 20%. Welcome SOUTHAMPTON
to the Future of Cruising.
#CRUISE

SELLING CRUISE DAY
#TOGETHERA AIN
THURSDAY 4 NOVEMBER 2021
ANTHEM OF THE SEAS
GROUP
The UK’s market-leading travel media company, constantly
Anthem of the Seas is playing the hits
for summer 2023, setting sail from
striving to inspire, inform, support and connect the industry
Southampton and cruising to unmissable
destinations.
With deck-loads of onboard activities
cruise
for all ages, from dodgems to Ripcord
by iFly, and the North Star viewing pod,
CONFERENCE PREVIEW
award-winning entertainment including
2020 TRENDS
Steady course
West End favourite, We Will Rock You and
Cruise special edition:
REVIEWS
Cruise controls
world-class dining options from fantastical
l Minister praises sector’s adaptability
As lines face new emissions rules, we look
l 25 pages of news, destination
at opportunities and challenges for the
features and interviews
sector in this 112-page special edition
dishes at Wonderland to hand rolled sushi
at Izumi. Make memories, see the sights,
and enjoy quality time together.
From a two-night mini-break to a fortnight
PORTUGAL
of adventure, Anthem of the Seas has an
Year in
CONFERENCE
CRUISE
itinerary for all tastes and time frames. 2023
WIN
SOUTHAMPTON
#CRUISE
cruise
! Travel Weekly UK " @travelweekly ' Travel Weekly Group Ltd
ISSUE 2,606
TRAVELWEEKLY.CO.UK
courts targets
simpler rules
AGENTS CELEBRATE
BIG BOOKINGS
Abta bonding
costs queried
20 JANUARY 2022
Go rural in
Rustic hotels, cottages
and villas are ideal for
secluded spring breaks
The r ive r edition
Find out what’s happening at this year’s Clia’s event
We look at the key trends, ship launches and rivers
New ships from Uniworld, Amadeus and CroisiEurope
ISSUE 2,509
NOVEMBER 2019
TRAVELWEEKLY.CO.UK
flybe SEALS
Rescue DEAL
G TOURING
interview
Your guide to
2020’s new ships,
sailings and events
CONFERENCE PREVIEW
16 JANUARY 2020
A gastro-pub meal, cruise
fam and more with CMV
The r ive r edition
Find out what’s happening at this year’s Clia’s event
2020 TRENDS
We look at the key trends, ship launches and rivers
REVIEWS
NOVEMBER 2021
New ships from Uniworld, Amadeus and CroisiEurope
WHAT LIES BENEATH
Why cruise lines are delving
deeper into ocean conservation
MARCO PIERRE WHITE
The Michelin-starred chef
on his culinary inspirations
SELLING CRUISE DAY
All you need to know about
Clia’s agent event
NOVEMBER 2019

CELEBRITY SILHOUETTE
Celebrity Silhouette® is a relaxed luxury
resort at sea offering incredible getaways
to the Med, the Norwegian Fjords,
Scandinavian capitals and beyond, all
departing right here from Southampton
throughout summer 2023.
Suite guests enjoy the ultimate luxury
experience with The Retreat®, complete
with a private lounge, restaurant and
Sundeck.
From outdoor grilling to one-of-a-kind
interactive table-top entertainment at
Le Petit Chef, guests can embark on a
culinary adventure with a diverse range
of complimentary and speciality dining
venues onboard.
Blissful destination-inspired spa
treatments and hot stone loungers await
for those seeking an ahh-inspiring escape,
whilst the first fresh grass Lawn Club
at sea and Sunset Bar are the perfect
settings for reconnecting & creating
CONFERENCE 2023
lasting holiday memories.
SOUTHAMPTON
#CRUISE

SOUTHAMPTON
ARVIA
#CRUISE
Arvia joined the P&O Cruises fleet in
December 2022 as its second LNGpowered,
Excel-class ship offering a
Caribbean maiden season of fly-cruise
holidays from homeport Barbados.
Arvia, meaning “from the seashore,” is an
innovative and future-focused ship and
the latest evolution in the P&O Cruises
experience, embodying the newest trends
in travel, dining and entertainment to offer
varied and contemporary holidays.
Be Part Of It!
NEWCERTIFICATE PROGRAM
NEW UNIQUE RESOURCES
NEW FLAGSHIP EVENTS
The ship boasts a unique SkyDome with a
retractable glass roof and 16 guest decks,
and features the first Altitude Skywalk high
ropes experience, the tropical-themed
Altitude Minigolf, the Altitude Splash Valley
aquazone, an outdoor Sports Arena, swimup
bar and infinity pool.
It also offers guests several new dining
options such as Green & Co feat.
Mizuhana, Ocean Studios cinema,
extensive shopping, and the Oasis Spa
and Health Club.
cruising.org
CRUISE LINES INTERNATIONAL ASSOCIATION

Sailaway in style
cruising.org
ONLINE RESOURCES
AT CRUISING.ORG
V.2
NEW TO
RIVER CRUISE
GUIDE
Cruise through the heart of your destination
cruising.org
CRUISE LINES INTERNATIONAL A SOCIATION
NEW TO
YACHT & SAIL
CRUISE GUIDE
Agent Resources ChooseCruise Bloggers Booking Guidelines
Bagan, Myanmar
CLIA DESTINATION FACTSHEET
BEST TIME TO GO/WEATHER
Weather conditions can vary greatly over such a wide
area, though the peak season for Asia cruises genera ly
runs from November to March, avoiding the worst of the
rainy season during the summer months which can be
stiflingly hot and humid.
In winter, the climate is genera ly tropical with
temperatures around 30 degrees Celsius and this is
regarded as the cool, dry season with less rainfall.
Floating Market, Thailand
WEST ASIA
10 REASONS TO CRUISE HERE
Exotic appeal – from Myanmar’s lush landscapes pierced by
gleaming golden temples to the flowing saffron robes of Thai
Buddhist monks and Indian vi lages with curious children and
wandering livestock that make up a rich tapestry of rural life.
World-class cities – soak up the 21st century buzz of modern
metropolises including Singapore and Kuala Lumpur where
shiny glass and chrome skyscrapers tower over skinny streets
of colonial houses, laced with steaming sta ls of street food.
Temples & traditions – religious rites of Buddhist monks across
Thailand and Myanmar lend an evocative air in incense-fi led
temples, while Hinduism’s holy relics and deities across India
bring a sense of spirituality.
Food glorious food – a melting pot of flavours, from
India’s searing spices to the diverse tastes and textures of
Singaporean specialities and the sweet/sour piquancy of Thai
dishes that even include crisp-fried insects.
Cultural overload – a yin and yang blend of modern dynamism
and ancient mysticism, of centuries-old legends and stories,
traditional wai greetings in Thailand, mesmerising dances and
intricacies of etique te.
Floating markets – glide past boats piled high with tropical
fruits and vegetables, wicker baskets, cans of oil and even
Panama hats. These markets bob across Asia, though Thailand
is where you’ l find the biggest ones.
Walk on the wild side – spot magnificent Bengal tigers,
leopards and rhinos in the reserves of India, coo over baby
elephants in Sri Lanka’s elephant orphanages, and take a night
safari at Singapore Zoo.
Historical legacies – India’s rich seam of palaces and
fortresses, the most famous being the Taj Mahal; Bangkok’s
stately Grand Palace and ancient capital of Ayu thaya; and the
breath-taking Shwedagon Pagoda in Myanmar’s former capital
Yangon.
Luscious landscapes – from Malaysia’s fertile paddy fields and
tropical jungle to India’s rugged mountains and coastline of
sweeping golden sands. There are deserted castaway isles off
Myanmar, while the Thai coast lays claim to ruggedly-beautiful
limestone outcrops.
Brand Profiles & Trade Contacts Destination Factsheets Cruise Daily
The Petronas twin towers,
Kuala Lumpur
Bucket lis treats – admire the views from Kuala Lumpur’s lofty
88-storey Petronas Towers; sip a Singapore Sling cocktail at
the city-state’s legendary Raffles Hotel; and gaze in wonder at
India’s iconic symbol of love, the Taj Mahal.
cruising.org
WEBINAR SERIES
Join us in June as we explore...
28 JUNE 2023 29 JUNE 2023 30 JUNE 2023
CLIA Recommends
External Cruise Line Training
Last Month in Cruise
REGISTER NOW AT CRUISING.ORG

EVENT SPONSORS...
Headline Sponsors
Ship Hosts
Event Sponsors
#VISITGIBRALTAR
Entertainment
Charity Sponsors

SAILING TO A BETTER FUTURE
Thank you to the speakers who are joining us this
weekend for our Conference sessions, to Dellar
Davies for their hard work on our stage production,
to Stuart Parish for his creative input, and of course to
Lucy Huxley for being our Moderator Hero. Thanks
also to our generous prize givers for CLIA Cruise
Takeaway: Royal Caribbean International, Cunard,
nicko cruises, Marella Cruises, Carnival Cruise Line,
Scenic and Emerald Cruises, P&O Cruises and
Holland America Line.
REDUCING EMISSIONS IN
PORT BY CONNECTING
TO SHORESIDE
ELECTRICITY
Plugging into shoreside
electricity enables ship
engines to be switched
off and reduces emissions
while the ship is berthed in
port.
Did you know that 40%
of the global cruise fleet
by capacity has been
equipped to connect to
shoreside electricity.
REDUCING EMISSIONS
AT SEA THROUGH THE
DEVELOPMENT OF
SUSTAINABLE FUEL
SOURCES
Cruise lines are investing
in the development of
sustainable fuel sources to
reduce emissions whilst at
sea.
Did you know that current
innovations include
preparing ships for electric
batteries, advanced
biofuels, and hydrogen fuel
cells.
Beyond 2023, new engines
and propulsion technologies
are being planned or
installed for new ships
entering the market through
2028.
THE CRUISE INDUSTRY
IS PURSUING NET ZERO
CARBON CRUISING BY
2050
Cruise lines are leading the
way in reducing emissions
both in port and whilst
sailing, and innovations
are already delivering
significant environmental
improvements.
Did you know that the
industry-wide ambition is
to achieve net zero cruising
by 2050
SUSTAINABLE CRUISE
TOURISM BRINGS
ECONOMIC BENEFITS TO
THE UK & IRELAND
Sustainable cruise tourism
helps to support the
livelihoods of people in local
communities, which are
often rural or remote.
Did you know that this
support often showcases
local traditions or cultures,
with economic input from
both the cruise line and the
visiting guests.
WWW.CRUISEINFOHUB.COM
CLIA Conference is about the whole industry coming
together to engage, educate and inform our travel
agent partners in the opportunities that cruise offers.
For that reason, our thanks go to our Executive
Committee, Working Groups and Committees who
support CLIA and help shape the Conference.
The event would not happen without the amazing
cruise ships – so thank you to the five cruise lines
providing ships, and to the crew onboard whose
service and hospitality makes such a difference.
We added a New to Selling Cruise Day this year –
so thanks to the sponsors who made that possible
– and to all of the travel agents who joined us.
And indeed thank you to our headliners – ABP
Southampton, Mail Metro Media and Travel Weekly,
cruise lines and all sponsors for making this event
possible. We really value the support.
CRUISING.ORG
For the Gala Dinner, thanks to our entertainers, our
performers and to Cunard and Princess Cruises for
their huge support.
Thank you to the CLIA Team for working to make
CLIA Conference 2023 our best one yet! And
thank YOU – our travel agent partners – for being a
valuable part of our cruise community. For investing
your time, money and energy in being with us. This
event is for you.
Enjoy Conference.
Andy Harmer OBE
Managing Director
CLIA UK & Ireland
CONFERENCE 2023
SOUTHAMPTON
#CRUISE
@CLIAUK CLIAEUROPE CLIAEURO CLIAEUROPE

Toast one year to go until Queen Anne sets sail
Win a Balcony Stateroom on Queen Anne’s maiden voyage
To celebrate one year until Queen Anne sets sail, we’re giving away a balcony stateroom
on her maiden voyage for you and a guest. To be in with a chance to win, be
sure to play all your Queen Anne bookings made between 3 May and 31 May.
For more information visit Shinerewardsclub.com