IM&Phandbook2022Print

Can I still be seen if I have no insurance?
We will no longer see uninsured patients. We hope you will consider
getting an insurance we are in network with. This will enable us to
continue providing you the primary care services we have helped you
with so far.
My insurance has changed and now I have Medicaid. Can I
still come here?
No, our Medicaid adult panel is closed.
Why did I get a collections letter?
Significant costs are associated with providing your care. While it
would be great not to have to charge for our services, it is not practical.
The billing department makes every effort to contact you for payment
and make reasonable arrangements for payment. When this fails, we
transfer your billing account to an external collections agency.
Contacting the billing staff in a timely manner will prevent this.
REFILLS/MEDICATION
Why can’t I get refills for a year ?
Patients with a history of non-compliance with their care plan cannot
be given refills for an extended time. This places your health at risk
due to the lack of monitoring. Enough refills are provided to last you
until your next appointment.
Can I get a copy of my prescriptions?
We do not print prescriptions. We only write prescriptions for Class II
controlled substances.
Why do you have to send prescriptions electronically?
There is a national initiative for electronic record keeping and
prescribing to promote patient safety. Eventually every physician,
medical facility, and pharmacy will be expected to comply. A few
pharmacies may still not have all their staff on board with electronic
prescribing. If you have any problems getting your prescription filled,
please advise your pharmacy that your doctor’s office sends
prescriptions electronically, not by fax. Controlled substance
prescriptions are still faxed.