IM&Phandbook2022Print

A Day at the Office
Planning Your Arrival
In anticipation of your arrival, a
medical assistant reviews your chart,
looking for labs procedure or
consults your provider ordered but
we did not receive. You may receive
a call concerning these. Please help
us by contacting the appropriate
parties.
1
On your arrival, please sign in at the counter.
2
The receptionist will
provide you with an electronic Phreesia Pad that allows you to verify
your demographic information, such as your name, address, insurance,
and email.
It is IMPORTANT that you utilize the facilities we
recommend as this streamlines the communication process
and ensures the best outcome for you. Some procedures or
vaccines that are due will be scheduled for the same day of
your visit, you will receive a call to advise you of this.
We make every effort to schedule procedures at the intervals
recommended by Medicare or other insurance carriers. We are
better able to do this when you provide us with accurate information on
where and what you had done.
If you have an outstanding
balance, this can be paid at the
desk with a credit card or using
the electronic Phreesia Pad. You
will be informed of the
anticipated charges for your
visit. Payment is due at this time.
If you are unable to make
payment, we will ask you to
discuss this with the billing staff
in the back office. Questions
about coverage or charges should
be directed to the billing
receptionist.