Modern Insurance Magazine Issue 61

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NOMINATIONS OPEN! Deadline for entries: 27.10.23 Best Insurer Best Broker Best Insurtech Contact Centre Tech Best Repairer Service Provider Giving it Back to Charity Best Customer Team FREE TO ENTER Categories Retention & Loyalty Above & Beyond Best Customer-Centric Culture Best Customer Service Product Outstanding Customer Journey Fight Against Fraud www.insurancecxawards.com Learning & Development Customer Experience in a Crisis Best Vulnerable Customer Initiative CX Partnership Outstanding Achievement Lifetime Achievement Kindly sponsored by
INSIGHT Follow best practice The Social Mobility Commission’s Cross-Industry Toolkit 3 provides a clear and proven framework for you to: l Capture baseline data l Encourage employee buy-in l Plan for progression l Measure the effectiveness of apprenticeships and training It is also worth reading the Social Mobility Awards (SOMOs) Winners’ Case Study Reports 4 for detailed insights on how you can create change without reinventing the wheel. Level your entry-level! By their very nature, graduate recruitment programmes exclude prospective talent from any organisation. You don’t need a degree to be digitally-savvy, entrepreneurial, smart, communicative and tenacious – something that we see reflected in the fact that organisations such as IBM, Google, Kellogg’s and PwC have removed the requirement for a degree entirely from their recruitment process. Adopting skills-based recruitment practices not only lowers costs, it increases the diversity of your workforce 5 . Make Social Mobility part of your DEI strategy Coming from a lower socio-economic background compounds other diversity characteristics such as race, sexuality and gender 6 . It will benefit your business to: l Make a senior leader accountable for your Social Mobility efforts l Discuss Social Mobility alongside more established diversity conversations l Create internal events and opportunities for people to share their stories l Engage externally with schools, colleges and communities that are outside of your ‘usual’ talent pools To find out more on how to do this, read the Social Mobility Commission’s Employer’s Guide 7 . “Those who dare to jump when they have no safety net need welcoming hands, not judgement because they’ve done it in the ‘wrong’ colour shoes” Mutually Beneficial As I write this, I can see my daughter’s car on the driveway. It’s a car on which we are all insured (and in which we try not to have a panic attack every time we take her out for a lesson). As the child of a socially mobile mother, she has been spared the struggles of my childhood and is proof of the intergenerational benefits of Social Mobility. But this wasn’t down to government policy or solely my ‘grit and determination’. It was because some enlightened employers decided to take a chance on someone who was outside of their usual employee profile. The risk paid off for them….and for me too. But what about you? Toni Kent, Speaker, Compere, Stand Up Comedian, Podcaster, and Writer. 1 https://www2.deloitte.com/uk/en/pages/about-deloitte-uk/articles/social-mobility.html 2 https://www.mckinsey.com/industries/public-sector/our-insights/fixing-the-ladder-how-uk-businesses-benefit-from-better-social-mobility 3 https://socialmobilityworks.org/toolkit/measurement/ 4 https://www.somo.uk/wp-content/uploads/2023/03/UK-Social-Mobility-Awards-2022-Winners-Case-Studies-Report.pdf 5 https://techround.co.uk/business/the-benefits-of-removing-degree-requirements-from-job-adverts/ 6 https://www.cityoflondon.gov.uk/assets/Business/breaking-the-class-barrier-december-2022.pdf 7 https://socialmobilityworks.org/wp-content/uploads/2022/09/SMC-Building-Blocks-Toolkit-September-2022.pdf <strong>Modern</strong>ise your communication with ATCX Transforming your business communication for seamless contact centre operations and thriving customer success. 020 8124 3446 MODERN INSURANCE | 11
Page 1 and 2: ISSUE 61 ISSN 2515-3803 Europcar: E
Page 3 and 4: WELCOME Hello readers, Welcome to I
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Page 34 and 35: Time to revitalise your supply chai
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Page 41 and 42: ASSOCIATIONS ASSEMBLE Dr Matthew Co
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Page 50 and 51: The colourful way to be green. The
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Modern Insurance Magazine Issue 61

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