Modern Insurance Magazine Issue 61

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8 Contents 12 14 47 56 43 4 | MODERN INSURANCE
8 12 14 17 29 38 43 45 47 49 Insight In Social Mobility, honesty is the best policy… by Toni Kent, Speaker, Compere, Stand Up Comedian, Podcaster, and Writer Interview Progressing Together with Hannah Gurga, Director General, Association of British Insurers (ABI) Driving Change at Direct Line Group, by Emma Best, Product Manager, Direct Line Group (DLG) Editorial Board Find out what our editorial board panel of experts have to say in this edition of Modern Insurance Magazine Associations Assemble Modern Insurance’s panel of resident associations outline the burning issues in insurance Features Introducing Repair as a Service, by Lorna Turner, Director of Business Development, Activate Group Just a Thought with Eddie Longworth… Genuine Customer Centricity is a Sham I Love Claims / ARC 360 Addressing the Skills Gap through Social Mobility Establishing Duty for Credit Hire, with James Roberts, Business Development Director, Europcar Thinking Upside Down: The Fabric of Claim Technology, Michael Lewis, CEO, Claim Technology 51 53 Where is the business case for improving Social Mobility? Armoghan Mohammed, Regional Chair for the North, PwC United Kingdom 10 Mins with... 10 minutes with...Manjit Rana, General Manager, UK, EMEA and APAC, Clearspeed Insur.Tech.Talk Interviews 56 Welcome Megan Kuczynski, President, Insurtech Insights 57 58 Palomar Insurance Angela Grant, Chief Legal Officer, Palomar Insurance Stella Insurance Sam White, Founder & Global CEO, Stella Insurance 60 goZeal Sanghamithra Penesetti, Founder & CEO, goZeal 62 64 65 Code First Girls Anna Brailsford, CEO & Co-Founder, Code First Girls LATAM Insurtech Accelerator Hilario Intriago, President, Boxx Insurance and Founder Chairman, LATAM Insurtech Accelerator Insur.Tech.Talk Editorial Board Experts from within the Insurtech sector and beyond join us once more to share their unique insights! INSUR.TECH.TALK BOARD Disclaimer: Our publications contain advertising material submitted by third parties. Each individual advertiser is solely responsible for the content of its advertising material. We accept no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy therein. We do not endorse, and are not responsible or liable for, any advertising or products in such advertising, nor for any any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising or products in such advertising. MODERN INSURANCE | 5
Page 1 and 2: ISSUE 61 ISSN 2515-3803 Europcar: E
Page 3: WELCOME Hello readers, Welcome to I
Page 7 and 8: EUROPCAR NEW BRAND BLOCK Color grad
Page 9 and 10: INSIGHT My Dad passed away when I w
Page 11 and 12: INSIGHT Follow best practice The So
Page 13 and 14: “More data, more apprenticeships,
Page 15 and 16: Change at Direct Line Group Q It wi
Page 17 and 18: EDITORIAL BOARD Social Mobility: Th
Page 19: EDITORIAL BOARD Transformational De
Page 22 and 23: Helping businesses make better deci
Page 25 and 26: EDITORIAL BOARD Supporting Customer
Page 27 and 28: EDITORIAL BOARD Operational Stabili
Page 29: ASSOCIATIONS ASSEMBLE ASSOCIATIONS
Page 32 and 33: The future... of connected policy a
Page 34 and 35: Time to revitalise your supply chai
Page 36 and 37: Delivering happy, one policyholder
Page 38 and 39: INTRODUCING Repair as a Service Lor
Page 41 and 42: ASSOCIATIONS ASSEMBLE Dr Matthew Co
Page 43: FEATURES Just a Thought from Eddie
Page 46 and 47: I Love Claims KEY EVENT CALENDAR 20
Page 48 and 49: SHAPING THE FUTURE OF SUSTAINABLE M
Page 50 and 51: The colourful way to be green. The
Page 52 and 53: Two out of ten insurers are ready f
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INSURTECH INSUR. TECH. TALK MODERN
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INSURTECH Palomar Insurance , catas
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INSURTECH Q What are some of the bi
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INSURTECH with a wide audience can
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INSURTECH agreed that speaking up a
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INSURTECH EDITORIAL BOARD WELCOME t
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SEAMLESS.INSURE powered by In a wor
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INSURTECH Now is the Time to Reshap
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INSURTECH The Future of Digital Tra
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Modern Insurance Magazine Issue 61

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