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23<br />
My ethos is if you say you are going to do<br />
something, do it!<br />
What sport do you play or follow?<br />
I had to give up playing squash years ago, through injury, but I do enjoy watching<br />
tournaments on YouTube. I also like watching all types of motorsports, from<br />
rallying to Formula 1, predominantly on the TV, but I have been to watch a few<br />
rallies.<br />
You are clearly a real car enthusiast. If money were no object, what would<br />
you buy?<br />
Probably something like a Porsche 911 – a great driver’s car.<br />
Now, back to business, what do you want to be known for?<br />
Excellent customer service, marketing some amazing homes, and achieving the best<br />
prices for our clients.<br />
How does the business give back to the community?<br />
We make a donation from every completion to our Fine & Country Foundation.<br />
They are involved with awarding quarterly grants to many charities and with<br />
helping the homeless. Awards are made quarterly and we get the chance to put<br />
forward proposals for local causes.<br />
Where do you see your estate agency in ten years’ time?<br />
We will continue our unwavering commitment to personalised service. It will<br />
remain at the heart of our business to tailor our services to meet the unique needs<br />
of our clients, ensuring their satisfaction at every step of their selling journey.<br />
What’s the one most significant way in which you expect the market to<br />
have changed in ten years’ time?<br />
Emphasis will be placed on valuing individuals over the presence of branches<br />
and prioritising quality and professionalism. There is a huge sway towards selfemployed<br />
estate agents.<br />
Richard Kerpner,<br />
Head of Sales,<br />
Fine and Country Chepstow,<br />
Monmouth & Ross on Wye.<br />
Tel: 01291 629799<br />
Email: richard.kerpner@fineandcountry.com<br />
www.fineandcountry.com<br />
What’s the best career advice you have ever been given?<br />
“Service, integrity and performance”. This is the mission statement of a company<br />
that I worked for in Bristol. I guess after almost 20 years it becomes part of you.<br />
Do you have any other mantras that you live by?<br />
My ethos is if you say you are going to do something, do it!<br />
In your experience, is there one common mistake which sellers make?<br />
Listening to family, friends and neighbours! It’s better to listen to the professionals.<br />
We will always give you the best advice.<br />
What would be your dream home?<br />
One like a wonderful Arts & Crafts house I was lucky enough to sell in<br />
Monmouthshire. It was situated in a lovely secluded position with breathtaking<br />
valley views.<br />
Where do you live and what do you enjoy about living there?<br />
About 26 years ago, just before my eldest daughter was born, my wife and I moved<br />
to a small hamlet in the beautiful Monmouthshire countryside near St Arvans.<br />
On days off, I enjoy spending time in our garden and walking our dogs, Ava, a<br />
Wirehaired Vizsla and Alfy, our Miniature Schnauzer. There are miles and miles of<br />
wonderful walks on our doorstep. For example, I can walk to Tintern via forestry<br />
tracks. On some walks, we don’t see another soul.<br />
What do you listen to on the radio?<br />
I still listen to Heart Radio, Bristol.
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