Salonserve Catalogue - 2023

Terms of Trading
Terms & Conditions
1. TRADE ONLY
1.1 Salonserve Hair & Beauty Supplies Ltd operates exclusively as a wholesaler, it does not sell
directly to the General Public. It does not deal with Consumer Sales. All sales are to the
Trade. By placing an order with Salonserve Hair & Beauty Supplies Ltd you are confirming
that you are not a Consumer for the purposes of the Consumer Credit legislation and for the
Purposes of Sale of Goods legislation and that you are in business and purchasing the goods
for the purpose of that business and not for personal use. All products sold on this website
are intended for those qualified in the hairdressing or beauty trade and are for sale on a
trade-only basis. Customers should be qualified to use the products sold on this website.
Goods are sold on the understanding that they will be used for their intended purpose. No
responsibility will be accepted by The Seller, for trained or untrained personnel without
qualified supervision using or misusing equipment supplied by The Seller. If you are a
business customer, it is your responsibility to ensure that you are insured for products that
you are using and we reserve the right to ask you for proof of professional status.
1.2 To cancel an order, you must inform us in writing or by email or by telephone. In addition,
the Products must be in the same condition in which you received them which means, for the
avoidance of doubt and without limitation, that they must be in perfect resaleable condition
and undamaged in any way, and the protective packaging must still be unopened. You have
a legal obligation to take reasonable care of the Products while they are in your possession.
You may also cancel your Order by emailing your cancellation to info@salonserve.com.
1.4 This does not affect your statutory rights.
2. PRODUCTS AND SERVICES
2.1 All descriptions of the Products in this Catalogue are correct at the time of publication.
We have a policy of continuous product development and reserve the right to amend the
specification of Products without prior notice in relation to future sales.
2.2 The measurements of the Products are as accurate as possible but are nevertheless
approximate.
2.3 It is your responsibility to check that all the details on the order are correct, including the
exact
specifications of the Products and delivery details.
2.4 Stock availability and delivery dates provided are estimates and cannot be guaranteed.
3. DELIVERY
3.1 Either we or our nominated delivery partner will contact you to notify you when your order
will be despatched and, subject to the separate provisions below relating to customers
resident outside mainland UK or in other European Union member states, will arrange a date
for delivery to the address specified
by you.
3.2 Either we or our nominated delivery partner will deliver your Products to any UK mainland
address (excluding Northern Ireland). The charges will vary but will be indicated when you
place your order. We reserve the right to require proof of identification from you when
making a delivery to you.
3.3 You are required to take delivery on the date agreed between us, otherwise, we reserve the
right to charge you an additional re-delivery fee. This payment will be due before redelivery.
3.4 Time of delivery is not of the essence in these terms and conditions. We will not be liable for
any direct or indirect loss of profits or other financial loss or damage suffered by you through
any delay.
3.5 For all deliveries, our nominated delivery partner will exercise every caution and extend every
courtesy during delivery. Neither we nor they can be held liable for any accidental damage
to your property or person, however, caused, and only enter your premises under these
conditions.
3.6 At the time of delivery unless agreed a signature will be required to acknowledge delivery.
The signature of the person accepting delivery at the delivery address will be proof that you
or the person to whom the order is addressed has received the delivery.
3.7 You are responsible for checking the condition of the Products delivered and must highlight
any issues upon receipt with the delivery carrier and to us within 24 hours of receipt. We will
agree to a means of resolving the issues that are presented at this time.
3.8 Your order will be packed to the highest possible standards. Should you have any concerns
prior to or following delivery please contact us on info@salonserve.com
4. GUARANTEES
4.1 Some of our goods are sold with a manufacturer’s warranty, guarantee, or similar assurance
(please see the relevant product description on our website for further details). Any complaint,
query or claim under a manufacturer’s warranty, guarantee or similar assurance must
be made direct to the manufacturer and we do not have any responsibility or liability under
or in connection with any such warranty, guarantee
or assurance.
4.2 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods,
loss or damage (including rusting and corrosion) due to unreasonable exposure to water,
heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation
by animals or boring insects, damage by animals generally or theft, or accidental damage or
loss caused by a third party.
4.3 In the event of a claim under guarantee occurring, please contact info@salonserve.com giving
your sales invoice number, your address, contact details, and a summary of the problem
with accompanying photos if requested. We will then notify you whether the claim is valid via
telephone or e-mail within a reasonable period of time.
4.4 In the event of an accepted claim we will endeavor to repair the defective goods free of
charge. If a repair is not possible you will be offered a replacement and only if a suitable
replacement is not available will you be offered a refund.
4.5 We will not be liable for any direct or indirect loss of profits or other financial loss or damage
arising out of defective, damaged or wrongly delivered goods, over and above the value of
the actual goods themselves supplied by us. This does not affect your statutory rights.
4.6 Our guarantees are limited to goods sold and retained in mainland United Kingdom
(excluding Northern Ireland).
5. RISK AND TITLE
5.1 The Products will be at your risk from the time of delivery.
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums
due in respect of the Products, including delivery charges (if any).
6. PRICE AND PAYMENT
6.1 The price of any Products will be as quoted on our site from time to time, except in cases of
obvious error.
6.2 These prices exclude VAT and any delivery costs which will be added to the total amount due
as set out in our delivery charges.
6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which
we have already sent you an Order Confirmation.
6.4 This Catalogue contains a large number of Products and it is always possible that, despite our
best efforts, some of the Products listed may be incorrectly priced. We will normally verify
prices as part of our dispatch procedures so that, where a Product’s correct price is less than
our stated price, we will charge the lower amount when dispatching the Product to you. If
a Product’s correct price is higher than the price stated, we will normally, at our discretion,
either contact you for instructions before dispatching the Product, or reject your order and
notify you of such rejection.
6.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even
after we have sent you an Order Confirmation if the pricing error is obvious and unmistakeable
and could have reasonably been recognized by you as a mispricing.
6.6 Payment for all products may be made by Bank Transfer (which must be received and
cleared before delivery), Credit or Debit Card, or via Klarna. We accept payment by Visa,
Mastercard, Delta/Connect, Maestro, American Express and Apple Pay.
6.7 Products cannot be delivered until full payment has been received.
7. OUR REFUNDS AND RETURNS POLICY
7.1 When you return a Product to us: Please note that it is your responsibility to ensure that these
arrive with us as we do not accept liability for goods lost in transit. You will be responsible for
returning the Product in a re-saleable condition safely back to us.
7.2 We will usually process the refund due to you as soon as possible and, in any case, within
7-10 days of the day we confirmed to you via e-mail that you were entitled to a refund.
7.3 We will usually refund any money received from you using the same method originally used
by you to pay for your purchase.
7.4 Please note that the return of furniture and/or equipment will be subjected to a 25%
restocking fee.
7.5 A return cannot be made without the original packaging. Disposal of the packaging is acceptance
of the goods. Please keep your packaging.
8. OUR LIABILITY
8.1 We warrant to you that any Product purchased from us through our site is of satisfactory
quality and reasonably fit for all the purposes for which products of the kind are commonly
supplied.
8.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited
to the purchase price of the Product you purchased and any losses which are a foreseeable
consequence of us breaking the agreement. Losses are foreseeable where they could be
contemplated by you and us at the time your order is accepted by us.
8.3 This does not include or limit in any way our liability: for death or personal injury caused by
our negligence
under section 2(3) of the Consumer Protection Act 1987 for fraud or fraudulent misrepresentation
for any matter for which it would be illegal for us to exclude, or attempt to
exclude our liability.
8.4 We are not responsible for indirect losses which happen as a side effect of the main loss or
damage and which are not foreseeable by you and us, including but not limited to: loss of
income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings;
loss of data; or waste of management or office time however arising and whether caused by
tort (including negligence), breach of contract or otherwise provided that this clause 8.4 shall
not prevent claims for loss of or damage to your tangible property that fall within the terms of
clause 8.1 or clause 8.2 or any other claims for direct financial loss that are not excluded by
any of categories inclusive of this clause 8.4.
FOR FULL TERMS AND CONDITIONS VISIT WWW.SALONSERVE.COM
Standard Delivery
Quick Easy
Delivery
Orders over £50 net (£60 inc. VAT)
qualify for FREE delivery
to most of UK mainland. Please allow 2-3 days. If you order before 1pm, we will try for a next
day delivery for you. Extreme mainland, Aberdeenshire, Ireland and international, call for
extra rates.
Large Furniture Delivery
For large pieces of furniture, we offer a speedy kerbside delivery. Delivery is charged at cost
and is calculated by postcode at the checkout. We will contact you to arrange a delivery date
that suits you best. Head to www.salonserve.com for full terms.
Returns
If you’re not 100% happy
(we’re pretty sure you will be),
you can return your items within 15 days. Simply: email info@salonserve.com to
request a return. Items and packaging must be in a perfect, resalable condition.
Head to www.salonserve.com for full terms.
or shop online www.salonserve.com 179