E-world P_REVIEW 2024
E-world P_Review, das offizielle Messemedium des Branchentreffs der europäischen Energiewirtschaft. Im Magazin finden Sie Fachbeiträge und Informationen zu Themen, die die Energiewirtschaft beschäftigen und erhalten zusätzlich wertvolle Informationen zur E-world energy & water. Die aktuelle Ausgabe gibt eine Vorschau auf die E-world vom 20. bis 22. Februar 2024 in Essen.
E-world P_Review, das offizielle Messemedium des Branchentreffs der europäischen Energiewirtschaft. Im Magazin finden Sie Fachbeiträge und Informationen zu Themen, die die Energiewirtschaft beschäftigen und erhalten zusätzlich wertvolle Informationen zur E-world energy & water. Die aktuelle Ausgabe gibt eine Vorschau auf die E-world vom 20. bis 22. Februar 2024 in Essen.
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ISSUE 1 // FEBRUARY <strong>2024</strong><br />
THE MAGAZINE FOR EUROPE'S ENERGY TRADE FAIR<br />
DIGITALIZATION AND<br />
ITS INFLUENCE ON<br />
THE ENERGY INDUSTRY
Das Portal der Energiewirtschaft<br />
energie.de bündelt und verknüpft die<br />
geballte Kompetenz der Medienmarken<br />
ew-Magazin für die Energiewirtschaft,<br />
netzpraxis, et Energiewirtschaftliche<br />
Tagesfragen, EUROHEAT&POWER,<br />
Sonne Wind & Wärme sowie StE Steuern<br />
der Energiewirtschaft unter einem Dach.<br />
NEWS<br />
MAGAZINE<br />
JOBS<br />
MARKTPARTNER<br />
TERMINE<br />
Wollen Sie regelmäßig die<br />
neuesten News zu allen Fragen<br />
der Energiewirtschaft erhalten?<br />
Abonnieren Sie jetzt unsere<br />
Newsletter!<br />
www.energie.de/newsletter<br />
Bild: adobestock_LariBat_ 506667386
E-<strong>world</strong> |<br />
3<br />
Dear reader,<br />
This year, E-<strong>world</strong> is returning to its original date in February after two summer<br />
dates, and we are very much looking forward to welcoming you to Messe Essen<br />
from February 20 to 22.<br />
The energy industry year 2023 was once again extremely dynamic, sometimes turbulent.<br />
Digitalization was repeatedly at the heart of heat planning, physical and<br />
digital attacks on critical infrastructure, and new energy procurement strategies<br />
in the gas crisis.<br />
In this issue, we therefore provide you with a comprehensive overview of the<br />
current status of digitalization in the energy sector and discuss the steps that<br />
still need to be taken. What adjustments need to be made to the infrastructure,<br />
and what practical challenges is the industry facing in terms of implementation?<br />
And can security be guaranteed in increasingly digitalized processes? In addition<br />
to answering these questions, you will also find useful information for your visit<br />
to the trade fair, including the current forum program and information on conferences<br />
and the Career Day.<br />
We hope you enjoy reading this issue, and we look forward to welcoming you to<br />
Essen soon.<br />
Stefanie Hamm, CEO<br />
E-<strong>world</strong> energy & water GmbH<br />
Liebe Leserin,<br />
lieber Leser,<br />
in diesem Jahr kehrt die E-<strong>world</strong> nach zwei Sommerterminen zu ihrem ursprünglichen<br />
Termin im Februar zurück. Wir freuen uns sehr darauf, Sie vom 20. bis 22.<br />
Februar in der Messe Essen begrüßen zu dürfen.<br />
Das energiewirtschaftliche Jahr 2023 war erneut extrem dynamisch, bisweilen<br />
turbulent. Im Zentrum von Wärmeplanung, physischen und digitalen Angriffen<br />
auf kritische Infrastruktur und neuen Energiebeschaffungsstrategien in der Gaskrise<br />
stand immer wieder die Digitalisierung.<br />
In dieser Ausgabe bieten wir Ihnen daher einen umfassenden Überblick über den<br />
aktuellen Stand der Digitalisierung in der Energiebranche und erörtern die noch<br />
zu realisierenden Schritte. Welche Anpassungen sind in Bezug auf die Infrastruktur<br />
erforderlich und welchen praktischen Herausforderungen begegnet die<br />
Branche bei der Umsetzung? Und kann man die Sicherheit in zunehmend digitalisierten<br />
Prozessen gewährleisten? Neben der Klärung dieser Fragen finden Sie<br />
nützliche Informationen für Ihren Messebesuch, darunter das aktuelle Forenprogramm<br />
und Informationen zu Konferenzen oder dem Career Day.<br />
Sabina Großkreuz, CEO<br />
E-<strong>world</strong> energy & water GmbH<br />
Wir wünschen Ihnen viel Spaß beim Lesen und freuen uns darauf, Sie bald in<br />
Essen begrüßen zu dürfen.
© shaunl/istockphoto.com<br />
© Petmal/istockphoto.com<br />
© Ink Drop/shutterstock.com<br />
8 INFRASTRUCTURE 22 IMPLEMENTATION<br />
Content<br />
E-<strong>world</strong><br />
3 Editorial<br />
6 E-<strong>world</strong> Kick-off | November 2023<br />
36 E-<strong>world</strong> Career Day <strong>2024</strong><br />
38 E-<strong>world</strong> Highlights | Career Day<br />
79 Impressum<br />
Infrastructure<br />
10 The Different Approaches of Smart<br />
Meter Rollouts in France and Germany<br />
DFBEW<br />
13 New Beginnings for the Smart Grid<br />
Bitkom<br />
16 “You miss 100% of the shots you<br />
don't take.”<br />
Dimater<br />
19 Virtual Power Plants – Energy Transition<br />
Accelerator or Technical Gimmick?<br />
Statkraft<br />
Implementation<br />
24 Customer Loyalty by Customer Centricity<br />
adesso | stadtenergie<br />
27 Digital Mindset for a Future-Proof<br />
Energy Industry<br />
dotSource<br />
29 Optimizing Plant Operation Using<br />
Artificial Intelligence<br />
Fraunhofer ITWM<br />
33 Customer Service 2.0 – Digital Transformation<br />
for Utilities<br />
Denkwerk<br />
Security<br />
42 Cybersecurity in the Energy Industry<br />
– Challenges, Types of Attacks and<br />
Future Perspectives<br />
Link11<br />
45 Digital Green Transition “Made in Finland”<br />
AHK Finnland<br />
48 Empowering The Future: 360° Electricity<br />
Security in a Changing Landscape<br />
Israel Electric Corporation (ICE)<br />
51 Cyberresilienz – die nächste Stufe<br />
der Cybersicherheit<br />
Fraunhofer IOSB-AST
© E-<strong>world</strong> energy & water<br />
©conzorb/shutterstock.com<br />
© Petmal/istockphoto.com<br />
© E-<strong>world</strong> energy & water<br />
40 SECURITY 54 E-WORLD PROGRAM<br />
Conferences<br />
56 Führungstreffen Energie<br />
58 Glasfaserforum <strong>2024</strong><br />
E-<strong>world</strong> Expert Forums<br />
62 Program Overview | Tuesday<br />
64 Program Overview | Wed + Thu<br />
NEW ENERGY SYSTEMS FORUM<br />
66 Tuesday – 20.02.<strong>2024</strong><br />
67 Wednesday – 21.02.<strong>2024</strong><br />
68 Thursday – 22.02.<strong>2024</strong><br />
FUTURE FORUM<br />
72 Tuesday – 20.02.<strong>2024</strong><br />
73 Wednesday – 21.02.<strong>2024</strong><br />
74 Thursday – 22.02.<strong>2024</strong><br />
HYDROGEN SOLUTIONS FORUM<br />
75 Tuesday – 20.02.<strong>2024</strong><br />
76 Wednesday – 21.02.<strong>2024</strong><br />
77 Thursday – 22.02.<strong>2024</strong><br />
CAREER FORUM<br />
78 Thursday – 22.02.<strong>2024</strong><br />
CHANGE FORUM<br />
69 Tuesday – 20.02.<strong>2024</strong><br />
70 Wednesday – 21.02.<strong>2024</strong><br />
71 Thursday – 22.02.<strong>2024</strong>
6 | E-<strong>world</strong><br />
E-<strong>world</strong> Kick-off | November 2023<br />
Changes are part of everyday life – also regarding the energy markets. And with the<br />
change, there come questions. Which role will the state play in the energy supply of<br />
the future? In which direction will the gas market develop? And how will we master<br />
the heating transition? With optimism and clear views, high-profile speakers discussed<br />
the impacts of the energy transition in the future during the three days of the digital<br />
E-<strong>world</strong> Kick-off conference.<br />
„<br />
Private investments and state intervention:<br />
the future role of the state in energy supply<br />
The first day explored which role the state will play in<br />
the future energy supply. In an initial interview with<br />
conenergy’s CEO Roman Dudenhausen, Stefan Wenzel,<br />
Parliamentary State Secretary at the Federal Ministry<br />
for Economic Affairs and Climate Protection, emphasized<br />
the importance of a legal framework enabling private<br />
investments: “We are dealing with very large investments<br />
in the future, which the state would not be able<br />
to handle with public funds alone.” The subsequent<br />
panel discussion including Stefan Kapferer (50hertz),<br />
Christoph Schmidt (RWI Institute), Michael D. Lewsi<br />
(Uniper) and moderator Roman Dudenhausen focused<br />
on state intervention in crisis situations. There was a<br />
general agreement that the state should intervene to<br />
protect consumers and suppliers, but only for a fixed period<br />
of time. Both talks emphasized the importance of<br />
a supportive role of the state in the energy market and<br />
that the state should cooperate with the industry when<br />
setting up a framework of conditions and regulations.<br />
What we are facing with the<br />
energy transition is the biggest<br />
change to the structure of our<br />
industrial economy since the industrial<br />
revolution. […] We have<br />
to use all of the tools available<br />
to us. That means the technological<br />
and the policy tools. I see it<br />
very much as a partnership with<br />
the government and the government<br />
doesn’t have to do everything<br />
itself. It has<br />
got various ways of<br />
creating the right<br />
incentives.”<br />
Volatile conditions:<br />
global gas markets in transition<br />
On the second day, energy journalist and gas market expert<br />
Heiko Lohmann moderated a lively exchange on the<br />
“Global Gas Markets in Transition”. There was wide agreement<br />
among the speakers that the gas market situation<br />
is volatile and does currently not allow assumptions on<br />
security of supply. In that context, long-term contracts<br />
were discussed controversially. György Domokos Vargha,<br />
Michael D. Lewis, CEO/CSO,<br />
Uniper SE<br />
MET International, and Kirsten Westphal, BDEW, saw<br />
them generally as a positive signal for future security<br />
of supplies. Jonathan Stern, Oxford Institute for Energy<br />
Studies, and Georg Zachmann, Bruegel, however, drew<br />
attention to the fact that the legal framework of those
E-<strong>world</strong> |<br />
7<br />
„<br />
We are still not in the phase<br />
of an equilibrium, definitely<br />
not. Not until 2026<br />
when there will be<br />
new LNG supplies<br />
coming into the<br />
market.”<br />
György Domokos Vargha,<br />
CEO, MET International<br />
contracts had to be considered to estimate their effects<br />
on the market. Finally, the round concluded that Europe<br />
still is in a crisis and the question in which way the<br />
global gas markets will change is open.<br />
Cooperating the change:<br />
ways for a successful heat transition<br />
The finale of the E-<strong>world</strong> Kick-off focused on ways to<br />
achieve a successful heating transition. In the discussion<br />
with Andreas Gabriel, MVV Energie, Holger<br />
Krawinkel, Raumplanung-Energie-Verkehr, Sascha<br />
Schlosser, LBD Beratungsgesellschaft, and Uta Weiß,<br />
Agora Energiewende, the now obligatory “municipal<br />
heat planning” was judged to be a central element<br />
for achieving climate neutrality in the heating<br />
sector, with calls for implementation to be accelerated<br />
through digitalization. The various stakeholders<br />
should also be involved in the transformation<br />
process, as they are confronted with new challenges<br />
and roles. The shortage of skilled crafts persons, a<br />
lack of legal framework conditions and insufficient<br />
data on the heating stock were identified as obstacles<br />
to implementation. The panellists agreed that a<br />
change in mentality in the energy and heating sector<br />
towards a more creative and pragmatic approach<br />
could counteract this.<br />
Making pace: energy markets between<br />
politics, climate change and discourse<br />
All three days of the E-<strong>world</strong> Kick-off showed that climate<br />
change and political impacts such as the war on<br />
Ukraine co-design the pace of the energy transition.<br />
As the most important industry meeting of the sector,<br />
E-<strong>world</strong> <strong>2024</strong> will further promote the discourse on<br />
these topics that remains necessary for assessing the<br />
developments of the energy transition.<br />
„<br />
There must be a will to shape the<br />
future and this requires a certain<br />
change in mentality<br />
in the energy and<br />
heating sector.”<br />
Holger Krawinkel, Freelance<br />
Consultant, Raumplanung-<br />
Energie-Verkehr<br />
Did you miss the event? Scan the<br />
QR code and check out the past<br />
Kick-off in English or German!<br />
GERMAN<br />
PLAYLIST<br />
ENGLISH<br />
PLAYLIST
8 | Infrastructure<br />
INFRASTRUCTURE
Infrastructure |<br />
9<br />
In addition to the energy transition, the energy price and<br />
supply crisis is also influencing the various markets and<br />
Europe is facing a wide range of challenges. In the following<br />
section, read to what extent transmission links are an<br />
essential component and why distribution networks are the<br />
backbone of the energy transition.<br />
© shaunl/istockphoto.com
10 | Infrastructure<br />
© AdobeStock<br />
The Different Approaches<br />
of Smart Meter Rollouts in<br />
France and Germany<br />
The European energy system is in the midst of a comprehensive transformation. A large<br />
number of decentralised power plants based on renewable energies with fluctuating<br />
generation are being built in Europe and connected to the electricity grid. In addition,<br />
sector coupling is adding further electricity needs. Germany has set itself the target<br />
of covering 80% of its electricity production with renewable energies by 2030, while<br />
France aims to achieve a share of 40 % 1 .<br />
The digitalisation of the energy industry and the use<br />
of smart metering systems is considered an important<br />
step in enabling an energy system with increasing<br />
renewable energies and electrified consumption in<br />
Germany and France. The smart meters allow consumers<br />
to actively participate in the electricity market in order<br />
to better integrate their consumption or generation<br />
into the grid. The path to achieving the aforementioned<br />
potential is approached differently in the two countries.<br />
Cost-benefit analysis of smart meters<br />
A foundation stone for the introduction of smart metering<br />
systems was laid back in 2009 with the EU third<br />
energy package. The directive obliges member states<br />
to equip at least 80% of consumers with smart meters<br />
by 2020 2,3,4 . Alternatively, as in Germany, a negative<br />
cost-benefit analysis could be presented 5 .<br />
In France, the assessment of the cost-benefit analysis<br />
was positive for a massive rollout with regard to the<br />
entire value chain 6,7 . France's largest electricity distribution<br />
grid operator Enedis, as well as other operators,<br />
installed the "Linky" smart meter across the<br />
country from 2015 8 . By the end of 2021, 34 million<br />
meters had been installed in France, equipping more<br />
than 90% of consumers 9 . The French grid operator has<br />
to give consumers access to the load curve per day,<br />
week, month or year via a secure area of the website 10 .<br />
1<br />
https://energie-fr-de.eu/de/systeme-maerkte/nachrichten/leser/<br />
barometer-der-energiewende-in-frankreich.html<br />
2<br />
https://www.mdpi.com/1996-1073/15/7/2340<br />
3<br />
https://www.ffe.de/veroeffentlichungen/smart-metering-in-europawas-machen-unsere-nachbarn<br />
4<br />
https://www.radiofrequences.gouv.fr/IMG/pdf/010655-01_rapport.<br />
pdf<br />
5<br />
https://www.bundesnetzagentur.de/DE/Fachthemen/Elektrizitaetund-<br />
Gas/NetzzugangMesswesen/Mess-undZaehlwesen/Wirtschaftlichkeitsanalyse/start.html<br />
6<br />
https://www.ceer.eu/documents/104400/3712311/smart+metering+workshop_CRE+Experience_Simon.pdf<br />
7<br />
https://www.umweltbundesamt.de/sites/default/files/medien/5750/<br />
publikationen/2021-05-06_cc_34-2021_umweltwirkungen_smart_<br />
meter.pdf<br />
8,9<br />
https://www.enedis.fr/le-compteur-linky-un-outil-pour-la-transition-ecologique<br />
10<br />
https://energie-fr-de.eu/de/gesellschaft-umwelt-wirtschaft/aktuelles/leser/externe-hintergrundpapiere-zum-thema-datenschutz-undintelligente-netze.html
Infrastructure | 11<br />
The expected savings in grid and metering point operation<br />
for Enedis and indirectly for grid customers were<br />
the main reason for launching the French strategy with<br />
a nationwide rollout. The French regulatory authority<br />
CRE is taking a positive view of the rollout in 2021 due<br />
to the adherence to the schedule, the limited costs of<br />
the expansion (€4 billion), which is below the targeted<br />
budget, and the cost savings from the Linky. These<br />
include reducing the cost of meter reading through<br />
remote reading, reducing billing errors and fraud and<br />
improving network operations. Enabling customised<br />
tariffs for consumers was also part of the analysis 11 .<br />
However, the rollout was met with concerns about<br />
privacy, health, safety and cost increases. Enedis was<br />
accused of a lack of communication in court cases with<br />
mayors, councillors and citizens. In the end, the courts<br />
found that Enedis had not violated the recommendations<br />
of the CNIL data protection authority and there<br />
were no significant delays to the installation dates.<br />
The Linky has a much simpler design than the smart<br />
meter gateways certified in Germany, which also have<br />
a different objective 12 . The EU member states have<br />
pushed ahead with the installation to varying degrees,<br />
while Germany reported 14% smart meters in 2022,<br />
France is at 92 % 13 .<br />
In Germany, the cost-benefit analysis of a nationwide<br />
rollout was negative, particularly in regard to the<br />
potential for electricity savings and load shifting for<br />
consumers 14 . For household customers, these were<br />
considered too low to compensate for the installation<br />
costs. The analysis therefore recommended focussing<br />
installation on new buildings and renovations, large<br />
households and businesses, renewable energy and CHP<br />
systems, as well as controllable consumption devices<br />
such as charging points for electric vehicles or heat<br />
pumps. A gradual rollout was decided and started with<br />
the installation at large consumers who promised higher<br />
savings and load shifting 15 . Due to the judgement<br />
of the Higher Administrative Court for the State of<br />
North Rhine-Westphalia, legal uncertainties, delivery<br />
About Viktoria Schuck<br />
Viktoria Schuck joined the DFBEW's Berlin<br />
team in summer 2023 in the role of Policy<br />
Officer Hydrogen. She studied Economics and<br />
International Relations in Germany, Spain<br />
and the Netherlands and previously worked<br />
at the Franco-German Chamber of Commerce<br />
in Paris.<br />
About Estelle Roudil<br />
After her first year on the Master's programme<br />
in European Studies at Sciences Po Strasbourg,<br />
Estelle decided to do an internship at<br />
the DFBEW because of her interest in energy<br />
policy issues. Franco-German topics are very<br />
close to her heart. She has been a trainee in<br />
the Paris team since September.<br />
difficulties, high costs and technical and bureaucratic<br />
effort, installation was delayed considerably 16,17 .<br />
Most recently, the Act on the Restart of the Digitalisation<br />
of the Energy Transition got the rollout in Germany<br />
moving. The limit value for electricity consumption<br />
at which installation is mandatory was lowered from<br />
10,000 kWh to 6,000 kWh per year. In 2025, a mandatory<br />
rollout will apply to 20% of consumers for these<br />
consumption groups, 50% by 2028 and 100% by 2032.<br />
For the largest consumers and producers with more<br />
than 100,000 kWh or 100 kW of installed capacity, the<br />
mandatory rollout will start in 2028 with an initial<br />
target of 20% 18 .<br />
The costs for a smart metering system in Germany<br />
are capped at €20 per year for private households<br />
and small electricity producers 19 . 50 to 120 €/year<br />
are envisaged for large consumers 20 . The French CRE<br />
recommended the free installation of Linkys 21 . Press<br />
11<br />
https://www.cre.fr/actualites/la-cre-dresse-un-bilan-positif-dudeploiement-de-linky-et-consulte-sur-le-futur-cadre-de-regulation-de-sa-phase-d-exploitation<br />
12<br />
https://energie-fr-de.eu/de/gesellschaft-umwelt-wirtschaft/aktuelles/leser/externe-hintergrundpapiere-zum-thema-datenschutzund-intelligente-netze.html<br />
13<br />
https://setis.ec.europa.eu/smart-grids-european-union-0_en<br />
14<br />
https://www.erneuerbare-energien.de/EE/Redaktion/DE/Downloads/<br />
Studien/kosten-nutzen-analyse-fuer-einen-flaechendeckenden-einsatz-intelligenter-zaehler.pdf?__blob=publicationFile&v=1<br />
15<br />
https://energie-fr-de.eu/de/gesellschaft-umwelt-wirtschaft/aktuelles/leser/externe-hintergrundpapiere-zum-thema-datenschutz-undintelligente-netze.html<br />
16<br />
https://www.ffe.de/veroeffentlichungen/smart-meter-rollout-indeutschland-und-europa/<br />
17<br />
https://www.zfk.de/digitalisierung/smart-city-energy/smart-metering-viel-frust-fuer-messstellenbetreiber<br />
18<br />
https://www.ffe.de/veroeffentlichungen/smart-meter-rollout-indeutschland-und-europa/<br />
19<br />
https://www.bmwk.de/Redaktion/DE/Pressemitteilungen/2023/05/20230512-smart-meter-gesetz-final-beschlossen.html<br />
20<br />
https://www.bundesnetzagentur.de/DE/Vportal/Energie/Metering/<br />
start.html<br />
21<br />
https://www.cre.fr/documents/Deliberations/Communication/resultats-de-l-experimentation-linky/dossier-sur-l-experie
12 | Infrastructure<br />
statements predicting household costs of a €15/year<br />
were refuted by the CRE and customer savings were<br />
emphasised 22 . Households that refuse to install the<br />
Linky in France will pay €50 per year from 2023 23,24 .<br />
Objectives and applications of smart meters<br />
The Linky can map up to 10 different tariffs, for<br />
example there is already a tariff from EDF with a<br />
peak load time (heures pleines) and an off-peak time<br />
(heures creuses, often 20:00-8:00) 25 . However, the<br />
use of dynamic tariffs that reflect market prices and<br />
incentivise consumers to shift their own consumption<br />
in real time is not yet widespread in France.<br />
According to the 2019 EU directive on the internal<br />
electricity market, electricity suppliers with more<br />
than 200,000 customers are obliged to offer these<br />
dynamic tariffs by 2025, in Germany, this is the case<br />
for all electricity suppliers 26,27 .<br />
However, to achieve savings the consumers need to<br />
manage their own load curve and adjust electricity<br />
consumption at low-cost times, e.g. when there is a<br />
high level of renewable energy generation. Dynamic<br />
tariffs reflect various factors such as weather conditions,<br />
electricity demand, availability of renewable<br />
energies and electricity generation costs. They make<br />
sense if the consumer has controllable consumption<br />
devices, such as a heat pump or an electric vehicle 28 .<br />
If these are available, consumption can be controlled<br />
using "smart charging", and peak times can be<br />
smoothed out. The vehicle batteries can also store<br />
electricity and, with a bidirectional charging station,<br />
feed electricity back into the grid (vehicle-to-grid)<br />
or into the building's processes (vehicle-to-building).<br />
In the case of large consumers, such as in<br />
industry or commerce, shifts in consumption can<br />
trigger greater effects through controllable consumption<br />
devices.<br />
This raises the question of how the potential for flexibilisation<br />
through dynamic tariffs can be reconciled<br />
with the regulated tariffs for industrial customers and<br />
other customer groups. Regulated tariffs for industrial<br />
customers were recently discussed in the context of<br />
the energy market design.<br />
• Due to the aforementioned opportunities and challenges<br />
in leveraging flexibility potential through<br />
smart meters, the DFBEW will be discussing the<br />
topic of Behind-the-meter Flexibility: Between<br />
Potential and Reality at a side event at E-World on<br />
21 February at 1 pm. The event will be held in German<br />
and French. We look forward to your visit!<br />
• The Franco-German Office for the Energy Transition<br />
(DFBEW) is an information and networking platform<br />
for Germany and France. It focusses on renewable<br />
energies, energy efficiency and the market and system<br />
integration of renewable energies. The DFBEW<br />
also works on the decarbonisation of industry,<br />
hydrogen and social, environmental and economic<br />
issues relating to the energy transition.<br />
KONTAKT / CONTACT<br />
www.dfbew.eu/www.ofate.eu<br />
viktoria.schuck.extern@bmwk.bund.de<br />
Meet French and<br />
German experts on<br />
'Behind-the-meter<br />
Flexibility: Between<br />
Potential and<br />
Reality' at E-<strong>world</strong>:<br />
February 21, 1 pm,<br />
Future Forum | Hall 5<br />
More details see p. 73<br />
22<br />
https://www.cre.fr/actualites/le-compteur-linky-ne-fait-pas-augmenter-la-facture-des-consommateurs<br />
23<br />
https://particuliers.engie.fr/electricite/conseils-electricite/conseilslinky/compteur-linky-payant.html<br />
24<br />
https://www.energie-info.fr/fiche_pratique/quest-ce-quune-offre-atarification-dynamique/#:~:text=L'article%20L332%2D7%20du,journaliers%20et%20infra%2Djournaliers%20%C2%BB.<br />
25<br />
https://www.enedis.fr/faq/gerer-sa-consommation-delectricite/heures-pleinesheures-creuses-comment-cela-fonctionne-t-<br />
il#:~:text=Les%208%20Heures%20Creuses%20%3A,et%208h00%20<br />
d'autre%20part.<br />
26<br />
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CE-<br />
LEX:32019L0944<br />
27<br />
https://www.bmwk.de/Redaktion/DE/Pressemitteilungen/2023/05/20230512-smart-meter-gesetz-final-beschlossen.html<br />
28<br />
https://www.energie-info.fr/fiche_pratique/quest-ce-quune-offre-atarification-dynamique/#:~:text=L'article%20L332%2D7%20du,journaliers%20et%20infra%2Djournaliers%20%C2%BB.
© analogicus/Pixabay<br />
Infrastructure | 13<br />
New Beginnings<br />
for the Smart Grid<br />
The smart-meter-rollout has been a troublesome topic in Germany for many years. Too<br />
few manufacturers, too many requirements and impractical regulations led to an almost<br />
complete standstill. Bitkom welcomes that the German government not only gave the<br />
digitalization of the energy transition an update, but a complete restart through the Act<br />
to Restart the Digitalization of the Energy Transition (GNDEW).<br />
Germany’s energy system is in a state of transformation.<br />
The energy transition poses major<br />
challenges for the industry, especially when it comes<br />
to grid management. In the past, reliably controllable<br />
generators met the predictable, rigid consumption.<br />
The switch to renewable energies means that electricity<br />
generation will become significantly more volatile<br />
in the future. At the same time, more controllable<br />
consumption devices such as heat pumps and wall<br />
boxes will be connected to the grid. Grid management<br />
will have to adapt accordingly.<br />
The complexity of the system is increasing, meaning<br />
that tried-and-tested analogue methods will simply<br />
fall short of what is needed to enable a modern, climate-neutral<br />
energy system. Therefore, “smart meters<br />
will become the foundation for the energy transition”,<br />
says Bitkom energy expert Felix Janssen. This lever<br />
has long been neglected between the other major<br />
challenges, such as the physical expansion of the<br />
grids and the expansion of renewable energies.<br />
Until the end of 2022, only 270,000 smart metering<br />
systems were installed across Germany – an uptake<br />
rate of less than one percent. There is a multitude of<br />
reasons for the slow rollout. Too many impractical<br />
regulations unnecessarily complicated the certification,<br />
delivery, and installation of smart-meter-gate-
14 | Infrastructure<br />
Interest in smart meters is increasing significantly<br />
Have you ever heard or read<br />
about smart meters?<br />
Can you imagine using a smart<br />
meter in the future?<br />
60<br />
57<br />
61<br />
31 %<br />
45<br />
4 %<br />
65 %<br />
40<br />
20<br />
36<br />
Yes I don‘t know/No response No<br />
0<br />
Basis: 1,008 people in Germany aged 18 and over | Right: Percentages for „I can imagine“ and „ I can definitely imagine“ (Source: Bitkom Research 2023)<br />
ways (SMGW). The consensus that the state of the<br />
rollout required action grew among all market actors<br />
and political parties. A restart was urgently needed.<br />
Restart of the rollout<br />
Following the turbulent times of the energy crisis, the<br />
German government began the reset of the smart-meter-rollout<br />
with the Act to Restart the Digitalization of<br />
the Energy Transition (GNDEW). Despite the occasional<br />
disagreement, the GNDEW enjoyed broad political<br />
support and passed into law in May 2023. It sets a<br />
binding expansion path for<br />
the smart meter rollout.<br />
Starting in 2025, basic<br />
metering point operators<br />
must install smart meters<br />
for mid-size consumers.<br />
The law obligates the metering<br />
point operators to<br />
equip 95 percent of these<br />
consumers until 2031. The<br />
obligation to roll out smart<br />
meters for larger consumers<br />
officially begins in 2028. Here, the 95 percent<br />
target will have to be reached by 2033. Furthermore,<br />
energy suppliers have to offer dynamic electricity<br />
tariffs as an option by 2025.<br />
The targets are quite ambitious considering the<br />
currently installed smart meters. However, the law<br />
„<br />
Smart Meters are the<br />
foundation for the energy<br />
transition.”<br />
Felix Janssen<br />
Policy Officer for Energy & Smart Grids<br />
also introduces significant improvements to reduce<br />
the bureaucratic burden. The so-called three-manufacturer<br />
rule and the market declaration have been<br />
struck from the law, which finally allows the market<br />
to operate freely. In the future, the most innovative<br />
manufacturer will set the standard. Previously, the<br />
whole market had to wait until there were three<br />
equally capable manufacturers. The delivery rules<br />
for smart meter gateways (SMGW) were loosened,<br />
which accelerates the supply of SMGWs instantly.<br />
Rather than having to install one SMGW for every<br />
measuring device in a<br />
household, multiple<br />
measuring devices can<br />
now be connected to<br />
one SMGW, reducing<br />
the physical equipment<br />
needed. Furthermore, the<br />
agile rollout until 2025<br />
allows competitive and<br />
basic measuring point<br />
operators to begin the<br />
rollout early. Not only<br />
does this allow for more practical experience with<br />
installation and operation, but it already pays into<br />
the binding targets.<br />
All of these improvements will lead to a significantly<br />
more streamlined and efficient smart-meter-rollout.<br />
This year alone, the number of installed smart meters
Infrastructure | 15<br />
could increase up to fivefold. There is still a long way<br />
to go, but the law has certainly introduced a new<br />
dynamic to the expansion.<br />
Acceptance higher than ever<br />
The energy transition in people's own homes is<br />
clearly becoming increasingly important. Many new<br />
providers of solar systems, wall boxes, and heat<br />
pumps are entering the market. More households<br />
are buying solar panels, the electric vehicle uptake<br />
has accelerated, and people are starting to switch<br />
away from gas as a heating source. Accordingly,<br />
dynamic tariffs, bidirectional charging, energy management<br />
systems have become more tangible for<br />
people, who want to participate in and benefit from<br />
the energy transition.<br />
„<br />
The GNDEW is just the<br />
beginning.”<br />
Felix Janssen<br />
Policy Officer for Energy & Smart Grids<br />
The energy crisis has only accelerated this trend.<br />
“Since the energy crisis, people have become much<br />
more conscious of their energy consumption”, according<br />
to Janssen. A recent study by Bitkom shows<br />
that three quarters (74 percent) of people would<br />
like identify power guzzlers in their household.<br />
83 percent of people would like to be able to read<br />
their electricity consumption as easily as the data<br />
consumption on a smart phone. Meanwhile, interest<br />
in smart meters has increased significantly in recent<br />
years. Today, 61 per cent of the population can<br />
imagine using a smart meter compared to 36 percent<br />
in 2020. 78 per cent of the population could also<br />
imagine using dynamic electricity tariffs.<br />
Still work ahead<br />
The signs are good, but the work is far from done.<br />
Janssen emphasizes that the “GNDEW is just the beginning.”<br />
There are still many details to be clarified,<br />
processes to be standardized and framework conditions<br />
to be created. The Federal Grid Agency (BNetzA)<br />
just finished the framework according to section 14a<br />
of the Energy Industry law (EnWG), which regulates<br />
the steering of consumption devices, such as heat<br />
pumps or wall boxes, in case of a grid emergency.<br />
Felix Janssen<br />
Policy Officer for Energy & Smart Grids<br />
The Federal Ministry of Economic Affairs and Climate<br />
Action (BMWK) and Federal Office for Information<br />
Security (BSI) are finalizing the technical regulation<br />
for the communication between these devices and<br />
the SMGW. In the future, flexibility market rules as<br />
well as the regulatory framework for bidirectional<br />
charging of electric vehicles will have to be created.<br />
Bitkom will continue to support the process until a<br />
functioning, flexible, and decentralized climate-neutral<br />
energy system is established.<br />
KONTAKT / CONTACT<br />
www.bitkom.org<br />
Felix Janssen:<br />
+49 30 27576 – 271<br />
Check out the<br />
bitkom program<br />
on smart meter<br />
at E-<strong>world</strong>:<br />
February 21, 3.30 pm,<br />
Future Forum | Hall 5<br />
More details see p. 73
16 | Infrastructure<br />
© Gorodenkoff /AdobeStock<br />
“You miss 100% of the shots<br />
you don't take.”<br />
Your starting signal for digital transformation:<br />
Improve customer experience and efficiency with<br />
the dimater energy cloud.<br />
Cloud computing boosts efficiency and flexibility, increases speed, reduces costs and<br />
ensures decisive competitive advantages. dimater GmbH has been making energy suppliers<br />
and large and small municipal utilities fit for sales and growth since 2017: In line<br />
with its value proposition "empower smart city", the tech company from Leverkusen<br />
puts the customer experience at the heart of its innovative dimater energy cloud.<br />
The expansion of renewable energies, the end of<br />
German nuclear power, new heating laws – plus<br />
inflation and wars: The rapidly changing, complex<br />
challenges of our <strong>world</strong> concern energy suppliers and<br />
consumers alike. When price seems to be one of the<br />
most important factors in purchasing decisions and<br />
brand loyalty suffers, companies need a digital transformation<br />
strategy.<br />
The dimater team – experts with<br />
start-up character<br />
An outstanding customer experience leads to sales<br />
growth and is at the heart of digital transformation.<br />
Simply ask yourself the question: What do your customers<br />
want and which digital processes support this?<br />
At E-<strong>world</strong> fair in Essen, dimater GmbH is presenting<br />
the answer by using state-of-the-art cloud technology<br />
for the energy industry. Together with its partners,<br />
the owner-managed company from Leverkusen is demonstrating<br />
how modular solutions, intelligent data<br />
analysis and networking tools can help to significantly<br />
improve communication and collaboration.<br />
More speed – lower costs<br />
Small and medium-sized municipal utilities need<br />
solutions that are pragmatic and affordable. On the
Infrastructure | 17<br />
„<br />
The dimater energy cloud<br />
solutions automate complex<br />
processes. Our artificial<br />
intelligence relieves the<br />
burden on sales and service<br />
employees by creating their<br />
offers in seconds."<br />
Jürgen Winschiers<br />
Managing Director and CGO of dimater GmbH<br />
one hand, they need to save costs, minimize the burden<br />
on employees and achieve the fastest possible<br />
results in terms of customer experience.<br />
The best way to do this is for energy suppliers to<br />
move their services and processes to the cloud. This<br />
makes them more agile than ever, reducing their<br />
operating costs and increasing their efficiency at the<br />
same time. The cloud gives you easy access to a wide<br />
range of infrastructure services, data processing and<br />
analytics that you can scale up or down to instantly<br />
increase or decrease capacity. Instead of operating<br />
physical data centers and servers, you can access<br />
technology services such as computing power, storage<br />
and databases over the Internet at usage-based<br />
prices via a cloud provider such as Amazon Web<br />
Services or Google. This means you only pay for the<br />
infrastructure that you actually use.<br />
dimater energy cloud for energy<br />
suppliers and municipal utilities<br />
The dimater energy cloud solutions, which energy<br />
service providers use to make their work simpler and<br />
more convenient, are best examples of this. From sales<br />
to procurement, they use the solutions to improve<br />
the customer experience and reduce complexity. Less<br />
manual effort, no more complicated Excel tables. Offers,<br />
credit checks and price information are available<br />
at the touch of a button. In risk management, energy<br />
suppliers can quickly and easily obtain information<br />
from over 70 external data sources, such as Schufa. In<br />
Jürgen Winschiers<br />
Managing Director and CGO of dimater GmbH<br />
payment or receivables management, they receive<br />
direct information on solvency or insolvency – reminders<br />
can be sent by text messages or traditional<br />
letters or transferred to debt collection.<br />
Surprise your customers with direct services and<br />
offer the optimized electricity tariff via the preferred<br />
communication channel. And "just in time" – via SMS,<br />
WhatsApp or e-mail. Direct payment options, integrated<br />
into your applications, offer customers a convenient<br />
service via smartphone or PC.<br />
Scalability and flexibility as<br />
an all-round package<br />
Three types of cloud computing will bring you success:<br />
"Infrastructure as a Service", or IaaS for short,
18 | Infrastructure<br />
© Gorodenkoff /AdobeStock<br />
comprises the building blocks for cloud IT that allow<br />
access to networks, computers and data storage. With<br />
"Platform as a Service" (PaaS), the service provider<br />
takes over the management of the infrastructure.<br />
And with Software as a Service (SaaS) solutions, you<br />
do not have to set up your own software or hardware<br />
infrastructure, nor are you responsible for maintenance.<br />
n addition, you only pay for the actual use of the<br />
software – 24/7 availability guaranteed.<br />
Fast creation of energy quotes<br />
The dimater energy cloud enables you to analyze<br />
your customers' data at lightning speed and create<br />
optimal offers. Whereas your employees previously<br />
needed hours to create quotes using Excel calculations,<br />
the dimater energy cloud processes the data<br />
records fully automatically and delivers the result<br />
ready for dispatch.<br />
SaaS solutions such as the dimater energy cloud make<br />
collaboration easier. This means that you can connect<br />
existing applications via API interfaces. Finally, the<br />
integrated artificial intelligence provides recommendations<br />
for action – for example in the form of<br />
optimizing energy deliveries: dimater is presenting its<br />
portfolio management for intelligent energy procurement<br />
for the first time at E-<strong>world</strong>.<br />
Wayne Gretzky's penalty –<br />
or when to start your digitalization<br />
Jürgen Winschiers, Managing Director of dimater<br />
GmbH: "If you were to ask me how your company can<br />
benefit from cloud services, my counter-question<br />
would be: "Where are you struggling?" Every company<br />
has different requirements. The most important<br />
recommendation I can give you: Evaluate potential<br />
savings, but also consider the indirect benefits<br />
such as increased productivity, increased speed and<br />
reduced risk."<br />
"You miss 100% of the shots you don't take!" Winschiers<br />
draws a comparison with Wayne Gretzky's<br />
famous quote about the nature of failure and success<br />
when it comes to getting off to the best possible start<br />
in digitalization. The goal is to always be one step<br />
faster than the competition – as the ice hockey legend<br />
recommends with another quote:<br />
„<br />
Don't go where the puck is.<br />
Go where the puck is going<br />
to be."<br />
Wayne Gretzky<br />
Canadian ice hockey legend<br />
Experience the dimater Smart City at E-<strong>world</strong> in hall<br />
3, stand number 3R102 and find out more about<br />
cloud solutions for the energy industry.<br />
From sales tools to portfolio management, from<br />
payment to messaging solutions, dimater GmbH offers<br />
cost-optimized "software as a service solutions"<br />
tailored to the needs of the energy industry, including<br />
consulting along the customer journey of digital<br />
transformation.<br />
KONTAKT / CONTACT<br />
www.dimater.cloud<br />
hello@dimater.cloud
Infrastructure | 19<br />
Virtual Power Plants –<br />
Energy Transition<br />
Accelerator or<br />
Technical Gimmick?<br />
Why the energy transition needs virtual<br />
power plants and why they will become<br />
even more important in the future.<br />
Marc Kohlenbach<br />
Head of Market Access Germany<br />
Germany has set itself the goal of becoming climate-neutral by 2045. As early as 2023,<br />
80% of the electricity consumed is to come from renewable energy. Thus, bundling decentralised<br />
renewable energy plants in a virtual power plant in order to integrate them<br />
into the energy market is an important building block for a successful energy transition.<br />
Another factor that will have a significant influence<br />
on this in the future is the decarbonisation of all<br />
end consumption sectors, which will be associated with<br />
increasing electrification. In addition to a significant<br />
increase in gross electricity demand, this will also lead<br />
to further peaks in demand. An energy system that can<br />
deal flexibly with more intermittent power generation<br />
and demand while remaining stable will be the key to<br />
successfully managing the transition towards an energy<br />
system based on renewable power generation. Virtual<br />
power plants will play a significant role in this.<br />
No direct marketing without<br />
virtual power plants<br />
A virtual power plant pools a large number of decentralised<br />
generation units via a central IT system. It<br />
monitors, forecasts, optimises and regulates the generation,<br />
storage and release of energy or the flexible<br />
consumption of a large number of renewable energy<br />
plants. In this way, a virtual power plant enables<br />
these plants to participate in the power markets and<br />
also to provide flexibility.<br />
The incentive behind the development of virtual power<br />
plants is to realise the commercialisation of renewable<br />
energy in the most demand-oriented and cost-effective<br />
way possible. By connecting generation units to a<br />
virtual power plant, the direct marketer receives both<br />
real-time data from the units and the option of curtailing<br />
connected units. This improves the forecast quality<br />
and enables market-driven supply management.<br />
The feed-in priority for electricity from renewable<br />
energy sources laid down in the Renewable Energy<br />
Sources Act (EEG) incentivises the generation of<br />
as much electricity as possible from wind and solar<br />
energy at all times. Direct marketing acts as a corrective<br />
at this point and a virtual power plant is the most<br />
important tool for a direct marketer to integrate<br />
electricity generation from renewable sources into the<br />
market in a demand-oriented way.<br />
This was recognised by the legislator and regulated by<br />
law in 2012 with the introduction of initially voluntary<br />
direct marketing, in 2013 with the introduction<br />
of a remote control premium and mandatory direct<br />
marketing for new installations from 2016.<br />
As the share of renewable energy in the German<br />
electricity mix increases, so does volatility and the
20 | Infrastructure<br />
Hydrogen<br />
Solar parks<br />
Hydropower<br />
plants<br />
Wind farms<br />
Power grid<br />
Electric<br />
vehicles<br />
Control centre<br />
Industrial<br />
load<br />
Storage<br />
Demand<br />
forecast<br />
Production<br />
forecast<br />
Traded energy<br />
markets<br />
Flexible<br />
generation<br />
Fig. 1 If in future storage facilities or industrial consumers are added to a virtual power plant alongside renewable<br />
energy plants, it will be possible to manage increasing volatility and negative prices even better in future.<br />
number of hours with negative prices. In 2013, there<br />
were around 100 hours with negative prices; in 2023,<br />
ten years later, the number had already more than<br />
doubled to 229 hours at the<br />
beginning of November.<br />
Negative price hours burden<br />
the economy with high<br />
costs. In 2012 and 2013<br />
alone, the study "Negative<br />
Strompreise: Ursache und<br />
Wirkung 1 " (Negative Power<br />
Prices: Cause and Effect) by<br />
Energy Brainpool came to<br />
EUR 90 million each. At this<br />
point, the legislator has<br />
introduced regulations that<br />
favour electricity traders<br />
and direct marketers to act<br />
in a demand-oriented way and, for example, shut down<br />
a wind turbine when prices are negative. This relieves<br />
the pressure on the electricity grid and electricity prices<br />
rise back into positive levels. In such a case, the operator<br />
of a renewable energy plant is compensated for the<br />
loss of earnings caused by the curtailment of his plant.<br />
Forecasting generation to the point –<br />
better sooner than later<br />
The flexibility that a virtual power plant brings to<br />
the energy system not only reduces economic costs<br />
by minimising negative prices, but also marketing<br />
costs. Even if wind and solar energy have no fuel costs<br />
„<br />
A virtual power plant is the<br />
most important tool for a<br />
direct marketer to integrate<br />
power generation from renewable<br />
sources into the market<br />
in a demand-oriented way.<br />
Marc Kohlenbach<br />
Head of Market Access Germany<br />
and therefore more lower electricity generation costs<br />
than conventional power plants, they have a decisive<br />
disadvantage compared to conventional power plants:<br />
power generation cannot<br />
be accurately forecast,<br />
which leads to additional<br />
costs for the creation of<br />
generation forecasts and in<br />
balancing power trading.<br />
In addition to locationspecific<br />
weather data,<br />
generation data from the<br />
connected plants is also<br />
fed into the virtual power<br />
plant in real time, as well<br />
as planned shutdowns,<br />
e.g., due to maintenance,<br />
repairs, or curtailment by<br />
grid operators. As a result, virtual power plants have<br />
continued to develop over the past eleven years and<br />
form an increasingly comprehensive source of information<br />
for the most accurate generation forecasts<br />
possible. Over the years, this has helped to significantly<br />
reduce commercialisation costs for operators and the<br />
use of control reserve on the part of grid operators.<br />
Managing power generation and consumption<br />
In overcapacity situations, virtual power plants send<br />
curtailment signals to connected wind and solar power<br />
plants and thus enable technical, demand-orientated<br />
power plant control, sometimes even through<br />
1<br />
https://www.agora-energiewende.de/fileadmin/Projekte/2013/Agora_NegativeStrompreise_Web.pdf
Infrastructure | 21<br />
400<br />
350<br />
Number of negative hours<br />
300<br />
250<br />
200<br />
150<br />
100<br />
50<br />
0<br />
2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023<br />
Hours with negative ID average price Rest of 2023 estimate Linear trend<br />
Fig. 2 As the share of renewable energy in the German electricity mix increases, so does volatility and the number of hours with<br />
negative prices. In 2013, there were around 100 hours with negative prices; in 2023, ten years later, the number had already<br />
more than doubled to 229 hours at the beginning of November. (Source: Intraday average prices)<br />
the targeted shutdown of units. In the future, this<br />
flexibility should be extended, and it should also be<br />
possible to add capacity from consumer and storage<br />
technology to the power supply and demand if<br />
required. What is already regulated at EU level and is<br />
already common practice in other countries, such as<br />
the UK, is still in its early stages in Germany. However,<br />
with the increase in volatility and negative price<br />
hours, the need to add further components such as<br />
batteries, pumped storage power plants, power-to-X<br />
plants or large-scale electricity consumers to virtual<br />
power plants will also increase in Germany. The<br />
legislator only needs to create the legal framwork<br />
for a plannable implementation – technically, this is<br />
already possible.<br />
Renewables share (%)<br />
70<br />
60<br />
50<br />
40<br />
30<br />
2017 2019 2021 2023<br />
180<br />
160<br />
140<br />
120<br />
100<br />
80<br />
60<br />
40<br />
20<br />
0<br />
Price (€/MWh)<br />
The future is now<br />
In times of accelerated growth in renewable energy<br />
and stagnating grid expansion, the use of comprehensive<br />
virtual power plants will help to avoid grid-related<br />
bottlenecks and thus increasing shutdowns by the<br />
grid operator. In principle, virtual power plants also<br />
offer the possibility of incorporating this information.<br />
In future, it will be even more important to have<br />
real-time data about the energy system available for<br />
optimised management of the connected systems.<br />
Grid operators will be in greater demand to provide<br />
this information reliably.<br />
The IT systems are in place, as are the technical systems<br />
on the generation and consumer side – now all<br />
that remains is for the legislation to follow suit. Then<br />
virtual power plants can utilise the entire spectrum<br />
to contribute to an even better, more cost-effective<br />
integration of renewable energy and a stable power<br />
supply. The future is now.<br />
Average hourly ID prices<br />
average system renewables share<br />
range of average daily min./max hourly ID prices<br />
Fig. 3 Development of intraday price fluctuations in the intraday<br />
market over the last few years. (Source: Market share renewables<br />
(of net electricity production) is energy-charts.info -><br />
Fraunhofer Institut Stromproduktion | Energy-Charts<br />
* = data until October 2023<br />
KONTAKT / CONTACT<br />
www.statkraft.de<br />
direktvermarktung@statkraft.de
22 | Implementation<br />
IMPLEMENTATION
Implementation | 23<br />
The energy market in Europe has been in a state of upheaval for<br />
some time. Gas network operators, in particular, are currently<br />
facing a number of challenges. Above all, upgrading existing gas<br />
grids to hydrogen plays an important role. In this part, you can<br />
read how a hydrogen database acts as a central accelerator and<br />
what cogeneration contributes to achieving a climate-neutral<br />
energy supply.<br />
© Petmal/istockphoto.com
24 | Implementation<br />
© Marut Khobtakhob/istockphoto.com<br />
Customer Loyalty<br />
by Customer Centricity<br />
„To win customers and to earn their loyalty the utilities must transform into customer<br />
centric organisations and provide the customers with services and processes which<br />
cater their needs and expectations for their digital lifestyle. This can be achieved by a<br />
strategic and flexible platform approach to CRM as stadtenergie and adesso show…“<br />
Challenges for all utilities<br />
The energy market is in transformation at great scale<br />
and utilities face many challenges:<br />
• Stiff competition from deregulated markets, new<br />
entrants with intransparent and pricing schemes<br />
and many regulatory requirements.<br />
• Digital transformation to meet customer expectations<br />
towards a personalized customer experience<br />
with less qualified personell requiring high usability,<br />
efficiency and security<br />
• High churn rate of customers spurred by comparison<br />
sites like check24, ideale et al.<br />
• Climate change, environmental responsibility and<br />
energy demand not only low-carbon solutions and<br />
resilience but also a new responsibility towards<br />
their customers as a one-stop shop advisor.<br />
• Loss of traditional industry knowledge due to generational<br />
change and personell shortages du to the<br />
the war for talent.<br />
Amidst these challenges, one key driver of success has<br />
emerged: customer centricity.<br />
Customer Centricity prioritizes needs and preferences<br />
of customers over products, processes and systems<br />
and roots in understanding customer behavior,<br />
personalized services and long-term relationships.<br />
Benefits include:<br />
1. Improved Loyalty: Meeting customer needs leads to a<br />
measurable (e.g. by NPS) higher satisfaction. Satisfied<br />
customers are more likely to remain loyal, reducing<br />
churn and increasing customer lifetime value.
Implementation | 25<br />
2. Increased Revenue: Utilities can upsell and crosssell<br />
products to satisfied customers much more<br />
easily, driving revenue growth.<br />
3. More Efficiency: using customer satisfaction and<br />
understanding customer behavior as the guiding<br />
principles, utilities can optimize their operations,<br />
reducing costs with improved efficiency.<br />
4. Innovation: Listening closely to customers,<br />
considering them rather as partners, utilities can<br />
identify new product and service opportunities,<br />
staying ahead of the competition.<br />
Positioning themselves as a trusted partner requires<br />
utilities to evolve into a one-stop shop with<br />
well aligned energy-related multi-service solutions<br />
integrating commodity and non-commodity services<br />
while maintaining customer data relevant to all these<br />
business. It also means to develop an engaged staff<br />
and to foster a network of reliable partners for the implementation<br />
of the offerings with seamless processes<br />
transparent to the customer.<br />
This must be supplemented with organizational<br />
adjustments which include leadership commitment to<br />
customer centricity which includes communication of<br />
its importance to the entire organization, employee<br />
training in customer-centric practices as well as<br />
redesign of existing processes around the customer<br />
by simplifying them, reducing customer effort, and<br />
improving service speed and quality.<br />
stadtenergie – a digitally<br />
leading utiltility company<br />
stadtenergie as a utilities start up with strong local<br />
roots and messaging (“Gönn Dir Watt”) offers exclusively<br />
renewable energies which already sets it apart<br />
from its competitors. stadtenergie intended to extend<br />
their customer centric digital customer journey<br />
into an excellent customer service and personalized<br />
communicationto continuously adapt its own business<br />
processes and open themselves also for new business<br />
models and services in the non-commodity field.<br />
Both, Muhdi Moussa, CDO and Lisa Schauenburg, IT-<br />
Architect considered Salesforce an essential component<br />
in their customer centric next level strategy. For<br />
this targeted customer approach, a holistic customer<br />
view and a easy-to-use tool for customer related<br />
services stadtenergie decided for Energy and Utilities<br />
Cloud (E&U Cloud) based on Service Cloud plus marketing<br />
cloud from Salesforce as a multi cloud solution<br />
provides all capabilities needed:<br />
1. Digital Transformation: This solution and its ready<br />
to use data models and modules integrated with<br />
the existing stadtenergie digital platform help to<br />
transform with speed, flexibility, and scale.<br />
2. Integrated Platform: The Multi-Cloud Solution connects<br />
teams and external systems seamlessly with<br />
legacy customer information and billing systems<br />
providing a single source of truth.<br />
3. Customer Engagement: 360 degree view helps to<br />
understand customer needs and deliver personalized<br />
offers and experiences on any channel to<br />
improve engagement and satisfaction.<br />
4. Digital Services: Employees and Customers demand<br />
digital services over multiple channels like social<br />
media, portals, mobile apps and chat.<br />
In short the statdtenergie plattform extended by<br />
the E&U Cloud industry solution plus the service and<br />
marketing cloud offers the industry capabilities to<br />
enrich the stadtenergie platform for customer service,<br />
energy management and supply processes.<br />
Solution for Service and Marketing<br />
powered by Salesforce and adesso<br />
Based on this architecture and in close cooperation<br />
with adesso as the implementation partner, stadtenergie<br />
was able to launch their new customer service<br />
and marketing initiatives in less than six months:<br />
The first steps focus on supporting the service agents<br />
with a 360-degree view of the customer and guided<br />
processes to perform the most important tasks<br />
for service agents with little industry and backend<br />
system knowhow. Customer Information and customer<br />
centric business processes tailored by stadtenergie<br />
were mapped and integrated with the billing systems
26 | Implementation<br />
About stadtenergie<br />
stadtenergie is a subsidiary of DEW21 Dortmunder<br />
Energie- und Wasserversorgung GmbH<br />
and has been on the market since 2020. With<br />
a hyrid team of around 50 energy enthusiasts,<br />
stadtenergie provides green gas and green<br />
electricity and supplies thousands of customers<br />
with renewable energiy. Salesforce Energy<br />
Cloud, Service Cloud and the Marketing Cloud,<br />
stadtenergie are the foundation for further<br />
successful growth.<br />
interfaces. Customer processes and satisfaction are<br />
monitored to increase cross-selling and upselling<br />
potential. Campaigns on selected target groups<br />
help to prevent churn or drive win-back initiatives<br />
which support the extension of the the customer<br />
lifecycle and growth on customer value. stadtenergie<br />
achieves to grow and solidify customer relationships<br />
and increase loyalty based on their customer centric<br />
strategy and the support by the Salesforce Energy<br />
and Utilities Cloud and adesso.<br />
About adesso<br />
Founded in Dortmund in 1997 adesso is one<br />
of the leading IT service providers in the DACH<br />
area and focuses on consulting and software<br />
development to improve the core business<br />
processes of companies and public authorities.<br />
adesso’s threefold strategy is based on comprehensive<br />
industry-specific know-how, extensive<br />
expertise in technology and the application of<br />
proven methods in software implementation<br />
and crm platform projects.<br />
thus making available consolidated customer status,<br />
transaction and consumption data from the billing<br />
and backend systems to all customer agents and the<br />
marketing team in real time. While the stadtenergie<br />
digital platform provides the central logic for individual<br />
offers the salesforce multi cloud platform allows<br />
for the communication over multiple channels acting<br />
as an accelerator for the business.<br />
From customer journey to customer<br />
satisfaction and lifecycle value<br />
Joining with a few clicks just with their address and<br />
email customer customers are lead from the homepage<br />
to a digital customer journey with multiple<br />
touchpoints which can be either digital or in store.<br />
Whenever needed integrated customer service based<br />
on E&U Clouds’ service console supports individually<br />
and well informed. stadtenergie's service and<br />
marketing departments profit from the 360-degree<br />
customer view with a complete overview of all current<br />
contracts and service processes, from product<br />
recommendations and from being able to initiate the<br />
required commodity processes from a simple interface<br />
without the need to work on complex backend<br />
KONTAKT / CONTACT<br />
www.adesso.de<br />
www.stadtenergie.de<br />
muhdi.moussa@stadtenergie.de<br />
christoph.dohrmann@adesso.de
© Soonthorn /AdobeStock<br />
Implementation | 27<br />
Digital Mindset for a Future-<br />
Proof Energy Industry<br />
To prevail in a rapidly changing market environment, energy suppliers and service providers<br />
need to adopt innovative digitalisation strategies. The right combination of vision,<br />
skill sets and technical solutions is crucial for long-term success.<br />
Whether regional direct suppliers or global energy<br />
groups, public utility companies or energy<br />
technology enterprises – these days, the digitalisation<br />
of business processes and sales channels plays a<br />
key role for companies in the energy industry. Trends<br />
such as smart home technology and sharing models<br />
as well as the expansion of grids and the diverse mix<br />
of energy sources have accelerated this digital transformation<br />
enormously.<br />
Customer expectations have changed accordingly.<br />
A website alone is no longer sufficient as an online<br />
presence if companies want to attract their target<br />
audiences and retain them in the long term. What it<br />
takes is a combination of numerous digital services<br />
and features, offering added value to existing and<br />
potential customers.<br />
For this reason, innovative players in B2B and<br />
B2C are focusing on bringing together individual<br />
solutions to create a coherent system architecture.<br />
This results in a seamless customer journey for each<br />
target audience – from the first touchpoints to longterm<br />
customer loyalty.<br />
Digital visibility:<br />
more important than ever before<br />
Especially in the energy industry, customers often<br />
need a lot of information. In many cases, the products<br />
and services on offer require explanation and are<br />
subject to high competitive pressure. Only companies<br />
which position themselves digitally as a strong brand<br />
and create appealing and understandable content can<br />
come out on top. A corporate website is still the most<br />
important channel to achieve this.
28 | Implementation<br />
visit by a technician – it is important to be able to<br />
access customer data as quickly as possible.<br />
A powerful customer relationship management (CRM)<br />
system allows you to centralise all customer data<br />
relevant to your processes and manage it efficiently.<br />
Combined with content management and marketing<br />
automation solutions, this enables a personalised<br />
approach and consistent support across all channels.<br />
Marketing, sales and service departments benefit<br />
equally from this.<br />
Thomas Loppar<br />
Account Executive Digital Business<br />
Many successful companies in the energy industry<br />
already offer online portals that make it easier for customers<br />
to interact with them. These digital platforms<br />
are often based on a modern content management<br />
system (CMS), which can be used to create, edit and<br />
manage high-quality content and distribute it to various<br />
channels (see success story in the box).<br />
For a strong public image in the energy industry, it is<br />
also crucial to stand out with an easily recognisable<br />
core message. Effectively strengthening your brand,<br />
for example through a presence on social media, is a<br />
good way to add a positive emotional component to<br />
the rather sober subject of energy services – specifically<br />
for B2C customers – and successfully set<br />
yourself apart from the competition. By establishing<br />
a consistent public image across all analogue and<br />
digital touchpoints, you can ensure that your sales<br />
channels are geared more strongly towards your<br />
target audiences.<br />
Digital customer relationship management:<br />
achieving success with the right tool<br />
Besides aspects relating to public image, first-class<br />
service processes are also known to be vital in retaining<br />
existing customers and acquiring new ones.<br />
Whether it is during a service hotline call or an on-site<br />
IT security for the energy industry<br />
Since the energy industry is part of the critical infrastructure<br />
that society as a whole depends on, reliability,<br />
IT security and compliance are highly relevant<br />
topics when it comes to digitalisation in this industry.<br />
It is therefore strongly recommended to work with<br />
experienced digital experts.<br />
To ensure reliability, companies from all industries opt<br />
for state-of-the-art cloud services, which means that<br />
they use the hosting resources provided by external<br />
data centres. This minimises the risk of data loss.<br />
With a flexible cloud architecture, you are also ideally<br />
prepared for spikes in usage and significantly increased<br />
website traffic, for example in the event of sudden<br />
market shifts or legal changes such as energy price<br />
caps. Another advantage is that data in the cloud can<br />
be encrypted and thus stored securely, but can still be<br />
accessed by you at any time.<br />
Conclusion: Become a digital champion!<br />
Whether in B2B or B2C – target audiences have high<br />
expectations. In response, successful energy companies<br />
are implementing advanced digital features and<br />
state-of-the-art marketing campaigns. However, this<br />
is a complex undertaking and should not be tackled by<br />
companies alone. An experienced digitalisation partner<br />
provides support in shaping an innovative customer<br />
experience and setting up the right platform with a wide<br />
range of features – from analysing requirements as well<br />
as competitors and selecting suitable software solutions<br />
to creating a unique design for your online presence.
Implementation | 29<br />
Due to its social significance, the energy industry<br />
must not only be at the cutting edge of innovation,<br />
but also keep an eye on the future. As an experienced,<br />
agnostic digital agency, we support numerous players<br />
in the energy industry in selecting and implementing<br />
suitable strategies and tools to drive digital transformation<br />
forward.<br />
Best practice: online presence<br />
of Stadtwerke Jena Group<br />
Stadtwerke Jena Group is the largest provider in the<br />
fields of energy, mobility, housing, leisure and service<br />
for the people of Jena and the surrounding region.<br />
With the consolidation of five websites into one<br />
platform, Stadtwerke Jena Group can take advantage<br />
of enhanced cross-selling and upselling opportunities.<br />
The new online presence with an intuitive user interface<br />
significantly increases the efficiency of marketing<br />
activities. In addition, the implemented CMS can be<br />
integrated with different third-party applications, for<br />
example the public transport timetable or the online<br />
tool for booking appointments with the customer<br />
service centre.<br />
Thanks to the relaunch, customers can find the<br />
services and information they are looking for more<br />
quickly and easily. dotSource has also been able to<br />
considerably improve the performance and search<br />
engine visibility of the online presence. The result is<br />
a modernised, consistent user experience across all<br />
digital touchpoints.<br />
To make its wide range of services visible in a more<br />
targeted and customer-oriented way, dotSource<br />
supported the group in setting up a central online<br />
presence with numerous features for its customers.<br />
KONTAKT / CONTACT<br />
www.dotsource.de<br />
t.loppar@dotSource.de<br />
+49 151 51152599
30 | Implementation<br />
© Fraunhofer ITWM<br />
Optimizing Plant Operation<br />
Using Artificial Intelligence<br />
Due to rising energy prices and global warming, sustainability, energy savings and<br />
operating systems with optimized efficiency become increasingly important. Optimization<br />
can be achieved by acquiring more efficient machinery or by changing the<br />
control system. The latter is often more cost-efficient, especially if many similar<br />
plants should be optimized.<br />
Mathematical models can give valuable insights<br />
when analyzing, understanding, and optimizing<br />
the behavior of machinery. Regardless of whether the<br />
aim is to analyze a specific (possibly faulty) behavior,<br />
predict the wear of a device or create a control system<br />
which optimizes the production process, mathematics<br />
is the right starting point. Usually, digital twins of the<br />
considered processes are created using either multiphysical<br />
models or data-driven models. The digital twin<br />
can be used to detect anomalies, predict future states,<br />
or develop a controller. In this article, the focus is on<br />
optimization using artificial intelligence.<br />
Why is AI helpful for process optimization?<br />
Production plants are complex systems and determining<br />
optimal settings is no trivial task. On the one hand, production<br />
processes are highly interlinked due to internal<br />
dependencies and restricted by external specifications.<br />
On the other hand, determining what "optimal" means<br />
for the process is not easy. The objectives for production<br />
quantity and quality, energy consumption and maintenance<br />
planning are usually conflicting.<br />
One approach to solve such a problem is model predictive<br />
control (MPC): Based on a digital twin of the
Implementation | 31<br />
process dynamics, the future status of the devices,<br />
the energy consumption, the production yield, and<br />
quality can be predicted, assuming some control<br />
signals. These simulation results allow the comparison<br />
of different control settings and the trade-off<br />
between objectives. Mathematical optimization methods<br />
can automatically determine the best control<br />
strategy from this.<br />
The digital twin can be based on a physical model.<br />
However, there are processes that cannot be modelled<br />
physically due to their complexity or unknown<br />
dynamics and parameters. Here, data-based models<br />
and AI can be used in combination with or instead of<br />
physical models. Depending on the considered system<br />
and its dynamics, the correct choice of AI methods<br />
is crucial to achieve the optimization goal. Here it<br />
is important to note that AI does not always require<br />
enormous amounts of data. Simple models can deliver<br />
meaningful results with just twenty high-quality and<br />
variant-rich data points.<br />
How can AI save energy in district heating?<br />
The classic aim of optimizing district heating networks<br />
is to reduce primary energy while maintaining<br />
the same heat supply to customers. While the dynamic<br />
processes in the district heating network on the primary<br />
and secondary side are fully known, identifying the<br />
multi-physical process parameters such as the operating<br />
point-dependent efficiencies and heat losses is usually<br />
a challenge. But uncertainties in the model or the parameters<br />
lead to less accurate predictions of the process<br />
dynamics and thus to less energy-efficient control. Therefore,<br />
the parameters must be estimated as accurately<br />
as possible, and preferably during regular operation so<br />
that customers are not left in the cold in the meantime.<br />
AI methods such as linear or nonlinear regression or<br />
Bayesian approaches can be used here. In this way, heat<br />
generation and transport can be precisely mapped, and<br />
the optimal operating point of the boilers and pumps<br />
can be determined depending on the demand profiles.<br />
However, there is a second task in optimizing the<br />
district heating network: The load profiles of customers<br />
are often only known inaccurately. The demand<br />
strongly depends on time and the outside temperature.<br />
AI-based models, such as different types of neural<br />
networks or clustering algorithms are able to learn<br />
the structure and dependencies, and can therefore<br />
estimate these profiles based on historical data.<br />
Both, the demand forecast and the calculation of a<br />
corresponding optimal control strategy for the boilers<br />
and pumps improves the efficiency and ultimately<br />
reduces the consumption of primary energy.<br />
How does AI ensure quality in extrusion?<br />
In plastics extrusion, energy consumption and product<br />
quality are highly dependent on many setting<br />
parameters such as screw speed or temperatures of<br />
heating elements. However, there is a vast number<br />
of combinations of process settings, each leading<br />
to a mostly unknown machine performance. Neural<br />
networks are particularly suitable for mapping these<br />
complex relationships.<br />
Fortunately, there are already physical digital twins<br />
of extrusion processes. However, if such simulators<br />
are used as data generators, it is essential to<br />
© Fraunhofer ITWM
32 | Implementation<br />
Dr. Christian Salzig<br />
Senior Researcher at Fraunhofer ITWM<br />
Julia Burr<br />
Mathematician at Fraunhofer ITWM<br />
ensure that the simulations fit real experiments<br />
in absolute values, not just in trends. If this is not<br />
the case, a combination of the physical digital twin<br />
with machine-learning-based post-processing helps<br />
to achieve more accurate predictions. As extrusion<br />
processes are not very dynamic, a more computationally<br />
expensive approach can be used to find suitable<br />
process settings: Based on data generated by the<br />
digital twin, an AI model can be trained to calculate<br />
appropriate process settings for given key performance<br />
indicators.<br />
considers the future effects of its current decisions<br />
is the predictive controller model (MPC) mentioned<br />
above. However, since the entire production facility<br />
with all its lines, transport systems and machines are<br />
entangled in a vast network of individual constraints<br />
and interdependencies, the setup of a physical digital<br />
twin is extremely complex. Here, neural networks such<br />
as long short-term memory networks (LSTM) can be<br />
used to model the corresponding time series data.<br />
Since extrusion processes do not need to be adapted<br />
at a fast pace, automatic control is not necessary. An<br />
assistance system that suggests optimal settings to<br />
the machine operator increases the acceptance of AI<br />
applications, as humans still have the final say.<br />
How does AI enable production for<br />
demand-side management?<br />
Demand-side management means adapting one's own<br />
current energy consumption to external requirements,<br />
especially those of the electricity supplier. Providing<br />
this flexibility is compensated by means of special<br />
energy prices or direct incentives. However, to enable<br />
production to do this, the available flexibility must<br />
first be identified. In particular, an adjustment in electricity<br />
consumption must not lead to significant losses<br />
in production volume and product quality.<br />
As production usually involves several serial steps,<br />
the adjustment of the operating point of one machine<br />
has an effect on subsequent machines, either<br />
immediately or with a time delay. One controller that<br />
KONTAKT / CONTACT<br />
www.itwm.fraunhofer.de/en/<br />
departments/sys.html<br />
christian.salzig@itwm.fraunhofer.de<br />
julia.burr@itwm.fraunhofer.de
© denkwerk GmbH<br />
Implementation | 33<br />
Customer Service 2.0 –<br />
Digital Transformation<br />
for Utilities<br />
Customer service is the central interface between sales, marketing and customers,<br />
especially for regional energy providers. A service-oriented approach plays a crucial<br />
role not only in customer retention, but also in attracting new customers. In recent<br />
years, however, the complexity of issues and tasks has increased steadily. The challenges<br />
posed by a nervous market, with rising energy prices, concerns about gas shortages<br />
and regulatory hurdles such as the energy price brake, have led to an increased<br />
volume of advice, greater susceptibility to error and longer processing times.<br />
Google reviews of many energy providers show that<br />
customers are feeling these challenges and are<br />
increasingly dissatisfied with the quality of service.<br />
The ongoing digital transformation has changed the<br />
expectations of existing and potential customers.<br />
From digital players such as Amazon, Zalando and the<br />
(direct) banking and insurance sectors, they are used<br />
to greater customer centricity, efficient processes and<br />
straightforward handling of their service requests.<br />
Customer-centric digital transformation<br />
Effectively managing demanding service tasks, even<br />
for energy utilities, requires high-performance<br />
organisational structures, efficient processes and<br />
supporting tools. The aim is to simplify standard<br />
processes, both internally for employees and externally<br />
for customers, to free up time for more complex<br />
issues. Comprehensive customer service optimisation<br />
often requires a thorough analysis of the entire<br />
service funnel.<br />
Using a service blueprint as an as-is analysis provides<br />
a clear picture of the customer experience from initial<br />
information and service delivery through to cancellation<br />
or switching. Not only are pain points and magic<br />
moments mapped from the customer's perspective,
34 | Implementation<br />
Challenges<br />
Market Dynamics<br />
High energy prices, fear of energy<br />
shortages<br />
Regulatory challenges<br />
Customer expectations<br />
Growing desire for autonomy<br />
Expectations shaped by<br />
"digital champions"<br />
Process challenges<br />
Less time for consulting due to<br />
legacy tools/systems<br />
Susceptibility to errors due to<br />
manual processing<br />
Action Points<br />
Self Service<br />
Greater transparency, more efficient asynchronous proces<br />
sing of service requests and more personalised sales through<br />
customer service portals and intelligent chatbots<br />
Automatisation & AI Assistance<br />
More time for complex service requests and sales through<br />
automation and AI-supported categorisation, prioritisation<br />
and processing of requests<br />
Data & key figures<br />
Better management and optimisation of customer service and<br />
sales through area-specific key figures and data dashboards.<br />
but also the associated customer service processes<br />
and tools that lead to these experiences. On this<br />
basis, the key levers for change can be identified. An<br />
accompanying best-practice analysis of competitors<br />
or related industries and the evaluation of new technologies<br />
and tools offer the opportunity to directly<br />
identify specific starting points.<br />
Self-service as a field of action<br />
A recurring lever in such analyses is digital self-service.<br />
Shifting more service cases to digital channels not only<br />
reduces the burden on service staff, but also reduces<br />
the error rate and enables more transparent communication<br />
if implemented correctly. At the same time,<br />
digital self-service capabilities such as chatbots or customer<br />
service portals empower commodity customers.<br />
Chatbots: the 24/7 assistants<br />
Chatbots on the website or via WhatsApp offer<br />
utilities the opportunity to make customer dialogue<br />
more efficient and customer-friendly. Thanks to their<br />
constant availability, they can answer questions<br />
immediately and in real time around the clock and<br />
take over repetitive tasks. For example, they can assist<br />
customers with meter reading by allowing them<br />
to upload a photo of the meter reading while the<br />
chatbot reads the numbers and transfers them to the<br />
customer database. Chatbots can also explain energy<br />
bills, help with tariff changes or even solve simple<br />
technical problems.<br />
Digital customer service portals:<br />
empowering the customer<br />
Password-protected customer service portals also<br />
play a key role in improving the customer experience.<br />
They allow customers to self-manage their issues<br />
and quickly access relevant information, for example<br />
via a personal inbox. The information provided<br />
ranges from consumption data and bills to individual<br />
tariff information and customised offers or contract<br />
changes – based on the intelligent linking of user<br />
data. The portal can also be used to submit service<br />
requests and track their processing status, increasing<br />
customer satisfaction.<br />
Automation & AI assistance<br />
But the potential is not only at the customer interface.<br />
Automation of repetitive standard processes,<br />
intelligent tools and AI support also take customer<br />
service to a new level. On the one hand, manual activities<br />
are reduced, which increases the quality of the<br />
database (e.g. through standardisation). It also frees<br />
up time to deal with more complex issues or to focus<br />
on sales-related advice.<br />
Automation of standard customer<br />
management processes<br />
Automating repetitive standard processes increases<br />
efficiency and employee satisfaction – for example,<br />
where data has to be manually transferred from one<br />
data pool, e.g. an Excel spreadsheet, to another, e.g.
Implementation | 35<br />
a CRM (e.g. address changes after mail returns). This<br />
not only reduces errors, but also frees agents from tedious<br />
and frustrating tasks, allowing them to focus on<br />
value-added activities and complex customer issues.<br />
AI in hotline and mail processing<br />
Artificial intelligence can be used to its full potential<br />
in hotline and mail processing. For example, AI assistants<br />
can categorise and prioritise incoming emails<br />
or digital customer enquiries, and in some cases even<br />
process simple enquiries such as a change of address<br />
or relocation directly with a contract. By integrating<br />
natural language processing, AI will also be able to<br />
respond appropriately to complex queries. This not<br />
only speeds up processing, but also improves the<br />
quality of customer communication.<br />
Data and metrics<br />
Effective cross-departmental communication and<br />
systematic KPI management are critical to successful<br />
customer-centric digital transformation. Cost-effective<br />
management of core processes and services<br />
requires a continuous exchange between employees<br />
and the available data. This requires data cockpits<br />
that enable real-time analysis of information from<br />
individual areas of responsibility. The transparency of<br />
operational processes achieved through digitalisation<br />
can lead to a quantum leap in data quality.<br />
About denkwerk<br />
denkwerk is owner-managed and is one of the<br />
most creative digital agencies in Germany. At<br />
four locations (Cologne/Berlin/Munich/Hamburg),<br />
denkwerk employs 250 experts from 28<br />
nations and shapes digital change for leading<br />
brands and companies. Its clients include<br />
companies such as Congstar, DeepL, ESPRIT,<br />
Mainova, Microsoft, Motel One, STIEBEL<br />
ELTRON and STORCK. | denkwerk.com<br />
About Sandra Griffel<br />
Sandra is a strategic designer and works with<br />
her team at one of Germany's most creative<br />
agencies to develop sustainable innovations<br />
that drive positive change for people, businesses<br />
and the environment. As a committed<br />
future thinker, she also focuses on new methods<br />
and tools that help designers to contribute to<br />
shaping a positive tomorrow.<br />
Conclusion<br />
The digital transformation of customer service for<br />
municipal utilities and regional energy suppliers<br />
opens up enormous potential through chatbots,<br />
digital customer service portals, automation of<br />
standard processes and the use of AI in hotlines and<br />
mail processing. These tools can efficiently increase<br />
customer satisfaction and transform traditional<br />
customer service agents, allowing them to focus on<br />
complex support issues and product marketing and<br />
advice. The path to successful Customer Service 2.0<br />
requires a holistic strategy that takes into account<br />
the needs of customers and the business objectives of<br />
utilities, and integrates innovative technologies in a<br />
meaningful way.<br />
KONTAKT / CONTACT<br />
Sandra Griffel<br />
Director Experience Design<br />
www.denkwerk.com<br />
hello@denkwerk.com
36 | E-<strong>world</strong><br />
SEE FULL<br />
PROGRAM!<br />
E-<strong>world</strong> Career Day <strong>2024</strong><br />
The backbone of any successful business is its<br />
workforce. This is particularly true for the energy<br />
industry, a highly dynamic sector characterized by<br />
rapid technological advancements, strict regulatory<br />
frameworks, and the constant need for innovation.<br />
Skilled employees are more than ever necessary to<br />
meet the numerous challenges energy companies are<br />
facing on the way to a green and sustainable energy<br />
future. Accordingly, the shortage of skilled workers<br />
is causing concern in the industry. It has intensified<br />
the competition for young talents and recruiters are<br />
looking for new concepts.<br />
E-<strong>world</strong> as career platform<br />
E-<strong>world</strong> has been addressing the issue of skill shortage<br />
since 2005 and has established a well-know<br />
recruiting event for the energy industry. Reflecting<br />
the wide range of the energy sector, E-<strong>world</strong> is the<br />
perfect place to inspire young people for the industry<br />
and connect them with attractive employers. This<br />
year, the former Career Forum will be expanded into a<br />
comprehensive Career Day providing plenty of contact<br />
points and a vast program.<br />
On February 22, <strong>2024</strong> young professionals, university<br />
students and high school students are invited<br />
to E-<strong>world</strong>. Here, they can meet industry leaders,<br />
hidden champions, and innovative startups and<br />
make useful contacts. Companies get the chance<br />
to present themselves in different formats, provide<br />
valuable insights into their corporate culture and<br />
win promising young talents.<br />
Orientation and entry into the industry<br />
Participants in the Career Day can look forward to an<br />
exciting and diverse program: Panels with industry<br />
experts, scientists and politicians, company presentations,<br />
live podcasts and numerous opportunities for<br />
networking. Exhibiting companies await participants<br />
either at their own booth or in the Career Day exhibition<br />
space at the Future Forum in hall 5. Job seekers<br />
can meet young professionals sharing their experiences<br />
about their way into the energy industry and their everyday<br />
work life. HR professionals inform about current<br />
job offers and provide help with useful application tips.<br />
What’s new in <strong>2024</strong><br />
CEO meets student<br />
The name says it all: leading personalities of the energy<br />
industry meet outstanding students to controversially<br />
discuss a current energy topic live on stage. A new format<br />
promising fresh perspectives and lively discussions.<br />
Live podcasts<br />
We have invited five energy podcasts to E-<strong>world</strong>.<br />
Together with fascinating guests, they will record one<br />
episode of their podcast live on stage at the Change<br />
Forum. Current topics of the energy transition will be<br />
illuminated, making them accessible and enjoyable<br />
also for a non-expert audience.<br />
Challenges<br />
Trying out different skills in a playful way: that’s the<br />
idea behind the challenges. E-<strong>world</strong> exhibitors simulate<br />
typical tasks of jobs and professions in their company.
E-<strong>world</strong> | 37<br />
Participants can test their qualifications, learn more<br />
about different jobs and have fun. After the challenge<br />
there is time to get to know each other and further<br />
conversations between job seekers and employers.<br />
Look forward to these challenges:<br />
• Escape Box, FairConsult 24|7 GmbH<br />
Hall 5, 5H116 | Solve all the puzzles to discover the<br />
correct number combination. The key to opening it lies<br />
in your knowledge of current topics such as the energy<br />
industry, digitization, and artificial intelligence.<br />
• Quiz Pong, Shell Energy Deutschland GmbH<br />
Hall 1, 1B106 | Based on the popular party game,<br />
the goal here is not only to skillfully throw the ping<br />
pong ball into the cups but also to master various<br />
questions and tasks found in each cup. Each player<br />
has three attempts to place the ball in the cups.<br />
• Hot Wire, Maschinenfabrik Reinhausen GmbH<br />
Hall 5, 5J102 | Ready to test your skill and nerves?<br />
This is about precision and finesse. Your task is to<br />
move a guiding element through a wire without<br />
touching it.<br />
• Quiz, STX Commodities B.V.<br />
Hall 2, 2B111 | Engage in stimulating conversations<br />
with employees and put your knowledge to the<br />
test in an exciting quiz for a chance to win a prize.<br />
Further challenges can be found in the floor plan on<br />
page 78 and at the Career Day website.<br />
Preparation is everything:<br />
the E-<strong>world</strong> job board<br />
Current vacancies and open positions can be found<br />
here. The E-<strong>world</strong> job board offers job in all areas and<br />
at all levels of the energy industry.<br />
THE E-WORLD<br />
JOB BOARD!<br />
Check out current vacancies<br />
in the energy industry and<br />
find your next job!<br />
Gemeinsam die Energiesysteme<br />
der Zukunft digital, zuverlässig und<br />
nachhaltig gestalten.<br />
Leistungsfähige Daten, standardisierte Hardware und optimale Prozesse sind<br />
der Schlüssel für den zügigen Aus- und Umbau des Energiesystems, insbesondere<br />
der Stromnetze. Um Sie entlang Ihrer individuellen Anforderungen<br />
bestmöglich zu unterstützen, bieten Eplan und Rittal eine intelligente Kombination<br />
aus praxiserprobter Hard- und Software.<br />
Besuchen Sie uns gerne auf der E-<strong>world</strong> in Halle 5 am Stand D116 und<br />
lassen Sie uns gemeinsam Ihre Potenziale entdecken. Wir freuen uns auf Sie!<br />
Besuchen Sie uns:<br />
Halle 5, Stand D116!
38 | E-<strong>world</strong> Highlights<br />
E-WORLD CAREER DAY | FEBRUARY 22, <strong>2024</strong><br />
On its third day, E-<strong>world</strong> invites pupils, students, and young professionals to take a<br />
closer look at the energy industry: Learn about career paths and get in touch with<br />
potential employers. About 35 offer challenges where you can test your skills and<br />
are open to chat with you. In addition, enjoy inspiring talks on the four open stages<br />
during interviews, podcasts and many more. To see the entire program, please check:<br />
career.e-<strong>world</strong>-essen.com/en<br />
NEW ENERGY SYSTEMS FORUM<br />
SAGEMCOM - ENERGIZE YOUR SKILLS<br />
VOLUE - SMOOTHIE BIKE<br />
3<br />
1<br />
ENTRANCE WEST<br />
ENTRANCE SOUTH<br />
SHELL ENERGY - QUIZ PONG<br />
VNG LEIPZIG - NRJ CHALLENGE
E-<strong>world</strong> Highlights | 39<br />
CAREER DAY EXHIBITION AREA<br />
Challenges<br />
Test your strengths and skills in interactive challenges and see how you<br />
qualify for exciting positions at the heart of the energy transition. To see all<br />
challenges and detailed description, please check out our website.<br />
CHANGE FORUM<br />
• wattline - Learning Journey<br />
• Open Grid Europe - Virtual Welding<br />
• Maschinenfabrik Reinhausen - Hot Wire<br />
• koenig.solutions<br />
• DEW21 - Challenge-Quiz<br />
STX - QUIZ<br />
FUTURE FORUM<br />
4<br />
5<br />
GALERIA<br />
2<br />
HYDROGEN SOLUTIONS FORUM<br />
TRADING FLOOR<br />
ENCAVIS - QUIZ & FAIRCONSULT 24|7 - ESCAPE BOX<br />
CAREER DAY EXHIBITION AREA<br />
Company Booths<br />
Check out about 25 companies in the pop-up<br />
exhibition area next to the Future Forum, learn<br />
what they do and what job opportunities<br />
they have to offer.<br />
MORE<br />
INFORMATION!
40 | Security<br />
SECURITY
Security | 41<br />
Renewable energies such as photovoltaics and wind energy<br />
are very volatile and do not provide a constant power supply.<br />
In order to guarantee the supply at any time, the storage of<br />
surplus energy from renewable energy sources in hydrogen and<br />
batteries is necessary. Learn more about different concepts of<br />
energy storage on the following pages.<br />
© Petmal/istockphoto.com
42 | Security<br />
© MEFTAHYs-PROTOTYPE /Envato<br />
Cybersecurity in the Energy<br />
Industry – Challenges, Types of<br />
Attacks and Future Perspectives<br />
The thought is worrying: a sudden blackout, all electrical systems and devices come to a<br />
standstill – and no one knows why.
Security | 43<br />
LINK11 DDOS REPORT H1 2023 VS. 2022<br />
The DDoS risk is more real than ever<br />
+70 % total number of attacks<br />
in the Link11 network H1 2023<br />
vs. H1 2022<br />
Attacks build up faster<br />
Turbo attacks with peak load<br />
< 1 min reached (previously: 3 min+),<br />
max duration 24h<br />
Bandwidth exceeding capacities<br />
Average attacks bandwidth peak:<br />
450+ Gbps, Average enterprises<br />
uplink capacity: 100 Gbps<br />
Complexity is increasing<br />
More multi-vector attacks with up to<br />
11 vectors and intelligent rotation<br />
DDoS attacks (Distributed Denial of Service) on companies<br />
in critical infrastructures (CRITIS) are a major<br />
threat to both the public and the services themselves.<br />
One of the more at-risk sectors is energy suppliers.<br />
If cyber criminals attack a public utility, a network<br />
operator or an energy supplier, lights, machines and<br />
cold storage facilities in entire regions can break down<br />
in a worst-case scenario. But how do hackers even find<br />
their way in to these systems, and what can companies<br />
do to improve their digital resilience?<br />
Nationwide incidents underpin vulnerability<br />
According to the German Ministry of the Interior<br />
(BMI), DDoS attacks do not bypass the big players.<br />
Between the beginning and middle of April 2023,<br />
DDoS attacks hit the websites of leading energy companies<br />
such as Vattenfall, RWE and EnBW.<br />
Previously, a company belonging to the Oldenburg-based<br />
energy company EWE was also the target of a DDoS<br />
attack, which was designed to overload the company's<br />
IT network infrastructure in order to disrupt its<br />
operations. Fortunately, none of these attacks had an<br />
impact on the power grid.<br />
But that could only be a matter of time. Especially when<br />
one considers the (mostly political) motivation of the<br />
attacks: They are often allegedly attributable to pro-<br />
Russian groups such as Killnet, NoName057, REvil or<br />
Anonymous Sudan. Recently, these criminals have been<br />
acting in an even more targeted manner and are generally<br />
focusing on the basics of our lives: in addition to<br />
players in the energy sector, this also includes airports,<br />
government services, banks, healthcare, telecommunications<br />
or transport. This is usually paired with<br />
disinformation campaigns to unsettle the public.<br />
2023: Attacks increase and become more<br />
complex<br />
Compared to the beginning of 2022, DDoS attacks<br />
increased during the first half of 2023 by more than<br />
70%, especially politically-motived attacks. These<br />
have naturally targeted central and high-profile<br />
targets such as utilities.<br />
At the same time, the attacks have become more<br />
intense and more ingenious. Turbo attacks, for<br />
example, can hit a network before defensive measures<br />
take effect. The perpetrators are becoming<br />
more and more sophisticated and are now also using<br />
artificial intelligence to optimize their attacks. In<br />
addition, the hacker groups REvil, Killnet and Anonymous<br />
Sudan have joined forces to form the "Darknet<br />
Parliament" to combine their attack capacities.<br />
Moreover, the rapid increase in smart IoT and cloud<br />
technologies is playing into the attackers' hands. The<br />
perpetrators can access a huge arsenal of botnets,<br />
which they know how to use optimally with increasingly<br />
intelligent attacks. Worldwide, up to 1,000,000<br />
IoT hosts and cloud server instances are active every<br />
day. These generate more than 40% of all DDoS traffic.<br />
Regulation as a lifeline?<br />
According to a recent survey 1 , 51% of critical infrastructure<br />
operators expect a further increase in<br />
1<br />
https://www.bitkom.org/sites/main/files/2022-08/Bitkom-Charts_Wirtschaftsschutz_Cybercrime_31.08.2022.pdf
44 | Security<br />
About Lisa Fröhlich<br />
In addition to classic PR topics and content<br />
management, corporate communication is one<br />
of Lisa’s responsibilities at Link11. Fröhlich is a<br />
graduate of German studies. As a science communication<br />
officer at the TU Darmstadt, she was<br />
able to gain extensive knowledge in the field of<br />
cyber security at the Chair for System Security.<br />
Before that, she worked as a PR manager and<br />
press spokesperson in the financial sector for<br />
over ten years.<br />
cloud solutions also lends itself to the development<br />
of digital resilience.<br />
These have several advantages in the fight against<br />
hacker groups due to their scalability and inherent design<br />
features. But this kind of system also necessitates<br />
employees who know how to use it and are constantly<br />
aware of the changing threat landscape.<br />
attacks. At the same time, however, regulation is also<br />
increasing. European legislation provides mandatory<br />
measures to ensure a uniform level of security for the<br />
network and information systems of critical infrastructure<br />
operators – but only as a minimum standard.<br />
Each company must determine the appropriate level<br />
of protection for itself. Furthermore, every incident at<br />
a CRITIS company must be reported.<br />
Besides to an integrated IT security concept, the<br />
introduction of automated DDoS protection with a<br />
contractually agreed response time (Time to Mitigate,<br />
TTM) could make a meaningful contribution to the<br />
protection of critical infrastructure. TTM describes the<br />
time it takes for an attack to be repelled.<br />
Cloud solutions can also be used to develop digital<br />
resilience. These have several advantages in the fight<br />
against hacker groups, as they not only avoid the<br />
interruption of business processes but are also scalable,<br />
in use 24/7, and always up to date.<br />
Double-edged: AI helps both sides<br />
Companies need to strongly address digital threats<br />
and protection mechanisms and structure their IT<br />
systems in such a way that an attack has minimal<br />
impact and cannot reach critical parts of the network.<br />
To do this, they must constantly improve the security<br />
awareness of employees to prevent the often-novel<br />
attacks at an early stage. Resilience against DDoS<br />
should become a fixed feature of the IT security structures<br />
of CRITIS companies.<br />
Lisa Fröhlich<br />
Company Spokeswoman<br />
KONTAKT / CONTACT<br />
This is especially true for utilities, which have such a<br />
significant cross-cutting function for other organizations,<br />
the economy and all our lives. The use of<br />
www.link11.com<br />
l.froehlich@link11.com
© Markus Spiske/Unsplash<br />
Security | 45<br />
Digital Green Transition<br />
“Made in Finland”<br />
Finland has what Europe needs – sustainable approach, green digital technologies<br />
and potential for green hydrogen. The Nordic EU country has been at the forefront of<br />
digitalization and sustainability for years. In addition, Finnish companies often score<br />
points with unconventional, pragmatic solutions and their hands-on mentality.<br />
Finland is mostly known to the <strong>world</strong> as a country of<br />
countless lakes and saunas – but few people know<br />
what it has to offer economically. Finland is a state-ofthe-art<br />
all-rounder with globally recognized competencies<br />
in digitalization and sustainability. The Nordic<br />
country is also in spotlight of Europe when it comes to<br />
energy and raw materials. Electricity prices in Finland<br />
have long been among the cheapest of all EU countries.<br />
And Finland can handle the entire battery value<br />
chain from minerals to recycling – this may be unique<br />
in the <strong>world</strong>, according to the Finnish funding agency<br />
Business Finland.<br />
Finland: digital and sustainable<br />
Around 5.6 million Finns live in an area the size of<br />
Germany with lots of nature. The “Land of a Thousand<br />
Lakes” has over 180,000 inland waters and 73 percent<br />
of its area is forested. Closeness to nature and vast,<br />
sparsely populated landscapes make sustainability<br />
and connectivity so important for Finnish economy<br />
and society.<br />
Finland has been at the forefront of digitalization and<br />
sustainability for years. And there are other reasons<br />
why Finnish companies are interesting partners for e.g.<br />
German companies. The Finns approach challenges<br />
pragmatically and proactively and work less hierarchically.<br />
Finnish pragmatism is clearly evident when, for<br />
example new technologies come onto the market. While<br />
the Finns look at the new technology productively and<br />
see how it could be used to advantage for the country,<br />
in Germany a risk analysis is often carried out first.
46 | Security<br />
From Nokia cluster to IT ecosystems<br />
Finnish strength in IT and ICT has a long history:<br />
Nokia brought the first car phones onto the market<br />
in the early 1980s and became the market leader in<br />
mobile phones in the 1990s. The Nokia 1100 model<br />
is the most sold mobile phone of all time, well ahead<br />
of the iPhone. However, Nokia's cell phone division<br />
was overtaken by competition and spun off from the<br />
company. However, this shock to Finland's pride had<br />
long-term positive effects: many thousands of former<br />
Nokia experts went to other companies or founded<br />
their own. The one large Finnish high-tech cluster<br />
Nokia became a widespread ecosystem with a wide<br />
range of personal contacts. Today, the proportion of<br />
IT specialists in total employment in Finland is 7.6<br />
percent, third place in EU statistics. Germany is only<br />
in 10th place with 5 percent.<br />
Wanted raw materials from European mining<br />
Due to the geopolitical situation, global supply relationships<br />
are currently being put to the test. Finland<br />
is currently coming into focus as a safe supplier with<br />
EU standards for many industries. For example battery<br />
raw materials: According to the Finnish geological<br />
research center GTK, Finland is the only EU country<br />
with large reserves of battery minerals and significant<br />
mining and processing operations. The country<br />
has the largest nickel mine in the EU and is the only<br />
EU country with cobalt mining production. In 2021,<br />
Finland produced over 11,000 tons of refined cobalt.<br />
Lithium production is expected to begin in the near<br />
future. Copper is also produced and there are deposits<br />
of graphite, among other things.<br />
The demand for these raw materials is increasing –<br />
and the Finns are making domestic mining shine with<br />
sustainable innovations: companies and research<br />
institutes are working together on a technology for<br />
the traceability of battery metals and minerals. The<br />
Finnish BATTRACE project aims to analytically clarify<br />
the origin of battery materials during procurement.<br />
This helps the industry achieve important standards<br />
and sustainability goals.<br />
© Taneli Lahtinen/Unsplash<br />
Green hydrogen from Finland<br />
Finland has set itself ambitious energy and climate<br />
goals. Climate neutral as early as 2035 and by 2030,<br />
the country aims to cover 10% of the EU's green hydrogen<br />
needs. Also Finland's new government wants to<br />
further promote the expansion of renewable energies<br />
and, for example, simplify approvals for wind and<br />
solar systems.
Security | 47<br />
© AHK Finnland<br />
Dr. Jan Feller, Managing Director AHK Finland - German-Finnish Chamber of Commerce<br />
This means that it could become an energy supplier<br />
for European countries in the future – including<br />
green hydrogen. First of all, according to GTAI<br />
(Germany’s foreign trade information company)<br />
Finland may be self-sufficient in electricity for the<br />
first time in 2023. Energy exports are therefore<br />
possible. Wind energy, which is experiencing a<br />
boom, provides a major component. According to<br />
the Finnish wind energy association, wind power<br />
could be Finland's largest source of electricity as<br />
early as 2027. The surplus electricity from wind<br />
power will be used to produce green hydrogen. This<br />
could be delivered to Central Europe via pipeline via<br />
Germany. According to GTAI, there are already two<br />
corresponding projects.<br />
Innovative strength:<br />
Finland has what Europe needs<br />
Many German companies have already discovered<br />
Finland as an innovative, agile location, e.g. for<br />
the development of new products. Already in 2019,<br />
Schaeffler, an important German supplier to the<br />
automotive, aviation and mechanical engineering<br />
industries, decided to set up a team for new IoT<br />
products in Finland. The Finnish team went from<br />
development to bringing the product to market in<br />
less than 12 months. The company was thrilled. The<br />
highly developed, accessible and efficient ecosystem<br />
in Finland made it possible to test new products<br />
with digital applications and bring them to market<br />
quickly. The technology-friendly business landscape<br />
and society in Finland are a good breeding ground.<br />
“An optimal environment to be innovative and create<br />
new things,” says Richard Haagensen, Head of Partner<br />
Ecosystem at Schaeffler.<br />
Five Finland facts – top spots<br />
in the EU and <strong>world</strong>wide<br />
1. Most digital country in the EU: Finland has<br />
been at the top of the EU's Digital Economy<br />
and Society Index (DESI) for many years,<br />
e.g. 1st place in the 2022 overall ranking.<br />
2. Rank 1 in the UN Sustainability Report 2023<br />
3. Finland is one of the innovation leaders in<br />
the EU. According to the European Innovation<br />
Scoreboard 2023, the country ranks<br />
third.<br />
4. With 7.6% IT experts on the labour market,<br />
Finland holds third place in the EU statistics<br />
for 2022<br />
5. Finland has the highest proportion of forest<br />
in the EU with 73.4% of the country's area<br />
and 22.4 million hectares.<br />
KONTAKT / CONTACT<br />
www.ahkfinnland.de/in-english<br />
jan.feller@dfhk.fi
48 | Security<br />
© LariBat/Shutterstock<br />
Empowering The Future:<br />
360° Electricity Security<br />
in a Changing Landscape<br />
"The 360° Electricity Security Concept, developed by the Israel Electric Corporation<br />
(IEC), represents a significant shift from the reactive and fragmented approach of the<br />
past to a dynamic and proactive approach of the future. This comprehensive strategy<br />
addresses the electrical, digital (cyber), and physical threats, promoting strategic<br />
planning, holistic consideration of the entire electric system, security lifecycle<br />
architecture, and adaptability to ensure continuous and robust security measures in<br />
the face of the changing electricity landscape."<br />
Ensuring uninterruptedpower supply<br />
in an evolving landscape<br />
Electricity security is the backbone of modern society,<br />
providing the foundation for economic growth,<br />
technological advancement, and overall well-being. It<br />
encompasses the measures and strategies in place to<br />
guarantee a continuous, reliable, and stable supply of<br />
electricity. The IEA defines electricity security as the<br />
electricity system's capability to ensure uninterrupted<br />
availability of electricity by withstanding and recovering<br />
from disturbances and contingencies.<br />
As the electricity landscape evolves, so do the challenges<br />
that threaten this security. Today, we face a<br />
critical juncture where the convergence of Distributed<br />
Generation, Decarbonization, and Digitization<br />
(the 3D's) is reshaping the electricity paradigm.<br />
New challenges to electricity security<br />
The rapid integration of Distributed Generation, the<br />
imperative to Decarbonize energy sources, and the<br />
unstoppable Digitization of electricity systems are<br />
driving forces behind our changing energy landscape.<br />
However, these changes introduce complexities<br />
that demand our immediate attention. With diverse<br />
stakeholders, less controllable renewable resources,<br />
and an open system vulnerable to cyber threats, the<br />
electricity security landscape is shifting. Furthermore,
Security | 49<br />
the intensification of extreme weather events and<br />
the growing demand for electrification heighten the<br />
urgency to fortify our energy infrastructure.<br />
Traditionally, the industry addresses each aspect separately<br />
as issues arise in a siloed approach. The Electrical,<br />
Digital, and Physical aspects are all addressed<br />
separately. However, in today's dynamic landscape, a<br />
new and comprehensive approach is imperative.<br />
The 360° Electricity Security Concept<br />
The 360° Electricity Security Concept is a comprehensive<br />
approach developed by the Israel Electric<br />
Corporation (IEC) that addresses the electrical, digital<br />
(cyber), and physical threats and their interconnected<br />
vulnerabilities across all aspects of the electricity<br />
system with the following principles:<br />
Electrical<br />
Digital<br />
(Cyber)<br />
Security<br />
Fig. 1 360° Electricity Security<br />
Physical<br />
• Strategic Planning: The approach promotes<br />
the transition from a siloed, component-based<br />
approach to a systematic approach, enabling<br />
organizations to engage in dynamic and proactive<br />
strategic planning, instead of operating<br />
reactively and remaining static. By considering<br />
all security aspects in a coordinated manner,<br />
organizations can better anticipate and plan for<br />
potential threats, resulting in more resilient and<br />
adaptable systems.<br />
• Holistic approach: The approach encompasses all<br />
aspects of the electric system, including generation,<br />
transmission, distribution, and supply,<br />
ensuring that vulnerabilities are identified and<br />
addressed across the entire system, leaving no<br />
gaps in security.<br />
• Security Lifecycle Architecture: The lifecycle<br />
architecture encompasses the entire spectrum of<br />
security, from before an interruption occurs to<br />
during and after the interruption, ensuring a continuous<br />
and robust approach to enhancing security<br />
and mitigating the impacts of disruptions.<br />
• Adaptability: The concept is designed to evolve<br />
based on lessons learned, emerging threats, and<br />
vulnerabilities. This adaptive approach ensures<br />
that the security measures remain relevant and<br />
effective in the face of the changing electricity<br />
landscape and are customized to the organization’s<br />
needs.<br />
• Continuous improvement: The concept is continuously<br />
improved based on lessons learned and new<br />
threats and vulnerabilities.<br />
Physical<br />
Converged<br />
Electricity<br />
Security<br />
Cyber<br />
Electrical<br />
Fig. 2 Strategic Planning – By transitioning from a fragmented, component-based approach to a systematic approach, organizations<br />
can engage in dynamic and proactive strategic planning, instead of operating reactively and remaining static.
50 | Security<br />
As trusted advisors with a thorough understanding of<br />
the stakeholders’ needs and challenges, we work with<br />
power utilities around the <strong>world</strong> to provide tailored<br />
solutions that meet their specific needs. In addition,<br />
we provide integration and collaboration with thirdparty<br />
providers to ensure that you have access to the<br />
latest technologies and tools.<br />
Elad Shaviv<br />
Head of Business Development at the IEC (Israel<br />
Electric Corporation)<br />
By transitioning from a fragmented, component-based<br />
approach to a systematic approach, organizations can<br />
engage in dynamic and proactive strategic planning,<br />
instead of operating reactively and remaining static.<br />
Stakeholder’s perspective<br />
With 100 years of experience, IEC has been Israel’s<br />
dominant provider of electricity, accountable for every<br />
aspect of the electricity system including generation,<br />
transmission, distribution, and supply. IEC operates in<br />
an energy island in challenging geopolitical conditions,<br />
facing extremely demanding grid development<br />
and changing requirements, while being one of the<br />
most heavily cyber-attacked companies in the <strong>world</strong>.<br />
Despite these challenges, IEC consistently delivers<br />
reliable and secure energy, resulting in Israel being<br />
ranked 8th out of 127 countries by the World Energy<br />
Council for its performance in providing affordable<br />
and dependable access to energy.<br />
By leveraging our stakeholders' perspectives and extensive<br />
field-proven expertise, we can address the industry's<br />
challenges and develop comprehensive and effective<br />
solutions that are rooted in real-<strong>world</strong> challenges. IEC<br />
extends its expertise to help other organizations implement<br />
the 360° Electricity Security Concept and tap into<br />
IEC's knowledge and proprietary technologies to enhance<br />
their own security measures with a range of services<br />
and business supporting operations.<br />
Additionally, we provide assistance in implementing<br />
the recommendations we provide, ensuring that the<br />
changes we recommend are fully implemented, tested,<br />
and optimized while enabling the organization to advance<br />
from a component, reactive and static approach<br />
to a systematic, proactive and dynamic approach.<br />
„<br />
In today's dynamic electricity<br />
landscape, the convergence<br />
of Distributed Generation,<br />
Decarbonization, and<br />
Digitization (the 3D's) is<br />
reshaping the paradigm,<br />
introducing complexities<br />
that demand our immediate<br />
attention. The intensification<br />
of extreme weather events<br />
and the growing demand for<br />
electrification heighten the<br />
urgency to fortify our energy<br />
infrastructure."<br />
Elad Shaviv<br />
Head of Business Development at the IEC<br />
Our offering ranges from addressing singular problems<br />
to delivering a full-scale service of field proven<br />
systems and practices. We provide Strategic planning,<br />
assessment, design, implementation, and operation<br />
of the project’s lifecycle.<br />
KONTAKT / CONTACT<br />
www.sophic-cyber.com<br />
iecmarketing@iec.co.il
© AndersonPiza/Envato<br />
Security | 51<br />
Cyberresilienz – die nächste Stufe<br />
der Cybersicherheit<br />
Mit dem „Lernlabor Cybersicherheit für die Energie- und Wasserversorgung“ hat das<br />
Fraunhofer IOSB-AST eine innovative Plattform zur anwendungsnahen Cybersicherheitsforschung<br />
und Schulungen & Assessments für Unternehmen der Energie- und<br />
Wasserbranche geschaffen. Steffen Nicolai leitet das Lernlabor und berichtet darüber,<br />
wie Unternehmen beim Thema Cyberresilienz vorankommen können.<br />
Die Änderung der Bedrohungslage<br />
Die Digitalisierung der Energieversorgung und die<br />
damit einhergehende Zunahme der Anzahl und<br />
Komplexität von Informations- und Kommunikationssystemen<br />
verleihen der Cybersicherheit eine immense<br />
Bedeutung. Die Angriffsfläche für Cyberbedrohungen,<br />
die durch diese digitale Vernetzung kontinuierlich ansteigt,<br />
wird durch neue dezentrale Technologien und<br />
Trends zusätzlich erweitert. Gleichzeitig wächst die<br />
Abhängigkeit der Energieversorgung von einer jederzeit<br />
funktionierenden IKT-Infrastruktur.<br />
Die konkrete Bedrohung der Energieversorgung<br />
spiegelt sich dabei vorrangig in den stark zunehmenden<br />
Angriffen auf die IT-Infrastruktur zumeist durch<br />
Ransomware-Angriffe, mit dem Ziel der Erpressung von<br />
Lösegeld. Die Auswirkungen der damit einhergehenden<br />
Verschlüsselung der IT-Infrastruktur, wie z.B. von<br />
Datei- oder E-Mailserver auf die Abwicklung der Marktprozesse<br />
können erheblich sein und damit indirekt auch<br />
den Versorgungsprozess sabotieren. Zudem können<br />
Unternehmen der Energieversorgung durch Supply<br />
Chain Attacks in Mitleidenschaft gezogen werden.<br />
Angriffe auf die prozessnahe Informationstechnik<br />
(OT) sind im Gegensatz dazu in der Regel komplexe,<br />
mehrstufige Angriffe sogenannte "Advanced Persistent<br />
Threats" bzw. Zero-Day-Angriffe, die unbekannte<br />
Schwachstellen ausnutzen. Die wiederholten Angriffe<br />
auf die ukrainische Stromversorgung in den Jahren<br />
2016 und 2022 1 stellen Beispiele der Durchführung<br />
solcher komplexen Cyber-Attacken dar.<br />
1<br />
https://www.wired.com/story/sandworm-ukraine-third-blackout-cyberattack/ (Zugriff am: 20. Nov. 2022)
52 | Security<br />
IDENTIFY<br />
PROTECT<br />
NIST<br />
FRAMEWORK<br />
DETECT<br />
RECOVER<br />
RESPOND<br />
Fig. 1 NIST Cyberresilienz Framework 4<br />
Auch die zunehmende Nutzung öffentlicher Kommunikationsinfrastrukturen,<br />
u.a. zur Ankopplung dezentraler<br />
Erzeugungsanlagen führt zu neuen Bedrohungssituationen,<br />
wie der Angriff auf die Kommunikationsinfrastruktur<br />
des Satelliteninternet-Netzwerkes KA-Sat und<br />
die damit verbundene Unterbrechung der Steuerung von<br />
Windkraftanlagen in Deutschland verdeutlichte 2 .<br />
Cyberresilienz in der Energieversorgung<br />
Um diesen Herausforderungen wirksam zu begegnen,<br />
wird es zukünftig entscheidend sein, verstärkt die<br />
Cybersicherheit von einer reinen Absicherung der<br />
IKT-Infrastrukturen in Richtung einer ganzheitlichen<br />
Cyberresilienz der Energieversorgung zu entwickeln.<br />
Cyberresilienz bezeichnet die Fähigkeit eines<br />
Systems, Cyberangriffe zu erkennen, ihnen standzuhalten,<br />
sich davon zu erholen und dabei die kontinuierliche<br />
Verfügbarkeit, Integrität und Vertraulichkeit<br />
der kritischen Prozesse sicherzustellen 3 . Für das<br />
Energiesystem bedeutet dies, dass in der Lage sein<br />
muss, auch im Falle eines Cyberangriffes die Versorgung<br />
sicher zu stellen und Normalbetrieb schnellstmöglich<br />
wieder aufzunehmen.<br />
Für die Unterstützung der Umsetzung der Cyberresilienz<br />
in Organisationen wurde das NIST Cybersecurity<br />
Framework 3 entwickelt. Das Framework besteht aus<br />
fünf Phasen: Identify, Protect, Detect, Respond und<br />
Recover. Diese Phasen sollen dazu beitragen, eine<br />
umfassende und effektive Cyberresilienz-Strategie zu<br />
entwickeln und umzusetzen.<br />
Waren in der Vergangenheit vor allem Maßnahmen<br />
aus den Phasen Identify und Protect im Fokus der<br />
Cybersicht der Unternehmen, rücken nun vermehrt die<br />
Phasen Detect, Response und Recover in den Mittelpunkt<br />
der Cybersicherheitsstrategie.<br />
Diese Entwicklung wird dabei maßgeblich durch die<br />
aktuelle und geplante Gesetzgebung forciert.<br />
Das IT-Sicherheitsgesetz 2.0 5 aus dem Jahr 2021<br />
umfasst neben der Erweiterung der Pflichten und des<br />
Kreises der KRITIS Betreiber, vor allem die Pflicht zur<br />
Einführung von Systemen zu Angriffserkennung (SzA)<br />
als einen wesentlichen Schritt zur Überwachung von<br />
IT- und OT-Infrastrukturen.<br />
Auch die EU NIS 2 Richtlinie 6 erweitert den Kreis<br />
der betroffenen KRITIS Unternehmen und führt die<br />
Kategorien der essential und important entities ein.<br />
Verbindliche Mindestanforderungen an die Cybersicherheit<br />
in den Kategorien umfassen Maßnahmen<br />
aus allen Bereichen des Cyberresilienz Frameworks,<br />
wie z.B. Risikoanalysen für Informationssysteme,<br />
2<br />
https://www.heise.de/news/Angriff-auf-Satellitennetzwerk-KA-Sat-<br />
Experten-suchen-nach-dem-Ursprung-6544706.html<br />
3<br />
https://www.nist.gov/cyberframework (Zugriff am: 20. Nov. 2022)<br />
4<br />
https://www.infusedinnovations.com/blog/secure-intelligent-workplace/the-fundamentals-of-a-strong-cybersecurity-framework<br />
5<br />
https://www.bgbl.de/xaver/bgbl/start.xav?start=//*%5B@<br />
attr_id=%27%27%5D#__bgbl__%2F%2F*%5B%40attr_<br />
id%3D%27bgbl121s1122.pdf%27%5D__1700991813505
Security | 53<br />
das Incident Management, Krisenmanagement und<br />
Business Continuity (BCM).<br />
Im geplanten EU Cyber Resilience Act 7 werden allgemeine<br />
Standards für Produkte mit digitalen Bestandteilen<br />
festgelegt. Dies umfasst Software- und Hardwareprodukte<br />
und beinhaltet u.a. die Umsetzung des „Security<br />
by Design“-Ansatzes mit angemessenen Maßnahmen in<br />
den Phasen Design, Entwicklung und Produktion.<br />
Die Erhöhung der Cyberresilienz der Energieversorgung<br />
bedarf einer fundamentalen Kenntnis der<br />
eigenen IT-/OT-Infrastruktur bei Energieversorgern,<br />
Netzbetreibern und Anlagenbetreibern. Dazu gehören<br />
die grundlegenden Bewertungen der Risiken und Gefahren<br />
von Cyberangriffen und eine Beurteilung der<br />
Vulnerabilität von Assets sowie der Auswirkungen von<br />
Ausfällen von IT-/OT-Netzwerken und -Komponenten<br />
auf den elektrischen Versorgungsprozess.<br />
Systeme zur Angriffserkennung / Intrusion Detection<br />
Systems kommen hier verpflichtend nach IT-Sicherheitsgesetz<br />
2.0 ins Spiel und umfassen Technologien<br />
und Prozesse, die eine konkrete und effiziente Detektion<br />
von Anomalien und Angriffen auf die IT-/OT-Systeme<br />
ermöglichen. In Verbindung mit SIEM-Systemen<br />
stellen sie eine wichtige Maßnahme zur Überwachung<br />
der Kritischen Infrastruktur dar.<br />
Um den sicheren Betrieb und die Aufrechterhaltung primärer<br />
Aufgaben der Energieversorgung zu gewährleisten,<br />
während erkannte oder unerkannte Cyberangriffe<br />
stattfinden, ist eine robuste und teilautarke Funktionsfähigkeit<br />
der Systeme und Komponenten zu implementieren.<br />
Dazu zählt auch die Herstellung der Reaktionsfähigkeit<br />
bei erkannten Angriffen über entsprechende<br />
Maßnahmenpläne und Notfallsysteme aus dem BCM.<br />
Für die Wiederherstellung von angegriffenen Komponenten<br />
und Systemen sind Prozesse und Tools zu etablieren,<br />
die es ermöglichen, schnell einen vertrauenswürdigen<br />
Zustand herzustellen, um die betroffenen<br />
Systeme wieder in Betrieb nehmen zu können.<br />
Steffen Nicolai<br />
Leiter des Lernlabors Cybersicherheit „Energie- und<br />
Wasserversorgung“ am Fraunhofer IOSB-AST<br />
Nicht zuletzt wird die Aus- und Weiterbildung des<br />
Personals von Energieversorgungsunternehmen ein<br />
entscheidender Faktor für die Etablierung und Erhöhung<br />
der Cyberresilienz sein. Dabei ist beginnend<br />
bei der Schaffung des notwendigen Bewusstseins zur<br />
Cyberresilienz, das notwendige Wissen zur Absicherung,<br />
Überwachung und des Krisenmanagements von<br />
Energieinfrastrukturen zu etablieren.<br />
Jetzt unser Lernlabor Cybersicherheit Energieund<br />
Wasserversorgung kennenlernen -<br />
Das Lernlabor bietet Cybersicherheits-Schulungen für<br />
die Energiebranche an.<br />
• LinkedIn (www.linkedin.com/showcase/cybersicherheit-lernlabor)<br />
• Website (www.iosb-ast.fraunhofer.de/de/abteilungen/kognitive-energiesysteme/lernlabor-cybersicherheit-energie-wasserversorgung.html)<br />
KONTAKT / CONTACT<br />
www.iosb-ast.fraunhofer.de<br />
steffen.nicolai@iosb-ast.fraunhofer.de<br />
+49(0) 3677 461 112<br />
6<br />
https://eur-lex.europa.eu/eli/dir/2022/2555<br />
7<br />
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:52022PC0454
54 | E-<strong>world</strong> Conferences<br />
CONFERENCES<br />
AT E-WORLD <strong>2024</strong>
E-<strong>world</strong> Conferences | 55<br />
Im Rahmen der E-<strong>world</strong> <strong>2024</strong> finden zwei deutschsprachige Konferenzen<br />
statt: Entdecken Sie auf den Folgeseiten das Programm des<br />
Führungstreffens Energie, das am Vortag der Messe für das Topmanagement<br />
stattfindet, und des Glasfaserforums, das am ersten Messetag<br />
den Breitbandausbau diskutiert.<br />
© E-<strong>world</strong> energy & water
56 | E-<strong>world</strong> Conferences<br />
Führungstreffen Energie<br />
Moderation – Michael Bauchmüller, Parlamentsredaktion, Süddeutsche Zeitung<br />
JETZT TICKETS<br />
SICHERN!<br />
19.02.<strong>2024</strong> 12:15 – 18:30 DE 840,– zzgl. USt Atlantic Congress Hotel, Essen<br />
Diskutieren Sie mit Ihren Kollegen aus dem Management<br />
der Energiewirtschaft, der Industrie und der<br />
Politik die aktuellen Herausforderungen, Strategien<br />
und Entwicklungen auf Augenhöhe. Das Führungstreffen<br />
Energie wird zusammen von der Süddeutscher<br />
Verlag Veranstaltungen GmbH und der E-<strong>world</strong> energy<br />
& water bereits zum dreizehnten Mal durchgeführt.<br />
Sie ausreichend Gelegenheit für Fachgespräche und<br />
Networking. Die Süddeutsche Zeitung begleitet als<br />
Medienpartner die Veranstaltung und stellt erneut<br />
den Moderator des Kongresses: Michael Bauchmüller<br />
aus der Wirtschaftsredaktion stellt unseren hochrangigen<br />
Referentinnen und Referenten kritische<br />
Fragen, die die Branche jetzt bewegen.<br />
Gebündelt an einem Nachmittag wird die bisherige<br />
Energiewende einer kritischen Bilanz samt Ausblick<br />
in die Zukunft unterzogen, außerdem haben<br />
PARTNER<br />
SPONSOREN
E-<strong>world</strong> Conferences | 57<br />
Treffen Sie beim Führungstreffen Energie die Top-Entscheider der Branche, unter anderem:<br />
© NRW<br />
Oliver Krischer,<br />
Minister für Umwelt,<br />
Naturschutz<br />
und Verkehr des<br />
Landes Nordrhein-<br />
Westfalen<br />
© Wirtschaftsvereinigung Stahl<br />
Kerstin Maria<br />
Rippel,<br />
Hauptgeschäftsführerin,<br />
Wirtschaftsvereinigung<br />
Stahl<br />
© MVV<br />
Georg Müller,<br />
Vorstandsvorsitzender,<br />
MVV Energie AG<br />
© BNetzA<br />
Klaus Müller,<br />
Präsident, Bundesnetzagentur<br />
© Stadtwerke Heidelberg<br />
Michael Teigeler,<br />
Geschäftsführer,<br />
Stadtwerke Heidelberg<br />
Energie GmbH<br />
© Bündnis 90/Die Grünen, Kaminski<br />
Stefan Wenzel,<br />
MdB, Parlamentarischer<br />
Staatssekretär,<br />
Bundesministerium<br />
für Wirtschaft<br />
und Klimaschutz<br />
(BMWK)<br />
PROGRAMM<br />
12:15 Begrüßung durch die Veranstalter und den Moderator<br />
Neue Ziele für die Energiewende in<br />
Deutschland und Europa<br />
12:30 IMPULS: Nächste Schritte für die Energiewende<br />
Stefan Wenzel, MdB, parlamentarischer Staatssekretär im<br />
Bundesministerium für Wirtschaft und Klimaschutz BMWK<br />
12:50 IMPULS: Wo stehen wir mit der Energiewende in Europa?<br />
Dr. Peter Liese, Mitglied des Europäischen Parlaments<br />
13:10 Anschließende Diskussion mit beiden Impulsreferenten<br />
13:20 DISKUSSIONSRUNDE: Zukünftige Wärmeversorgung:<br />
Gebäudeenergiegesetz und kommunale Wärmeplanung<br />
Sen. a. D. Axel Gedaschko, Präsident des Bundesverbands<br />
deutscher Wohnungs- und Immobilienunternehmen e.V.<br />
Dr. Thomas Engelke, Leiter Team Energie und Bauen,<br />
Geschäftsbereich Verbraucherpolitik, Verbraucherzentrale<br />
Bundesverband e.V.<br />
Karsten Rogall, Sprecher der Geschäftsführung,<br />
Stadtwerke Leipzig GmbH<br />
Michael Teigeler, Geschäftsführer, Stadtwerke Heidelberg<br />
Energie GmbH<br />
14:10 Networking, Kaffeepause<br />
Fokus Energiewende: Wärmeversorgung,<br />
E-Mobilität,wettbewerbsfähiger Strompreis<br />
14:20 IMPULS: Tanken neu gedacht – Wie die Elektromobilität<br />
die bisherige Mineralölwirtschaft verändert!<br />
Björn Niggl, Leiter Alternative Tank- und Ladeinfrastruktur,<br />
En2X Wirtschaftsverband Fuels und Energie e.V.<br />
14:30 IMPULS: Dekarbonisierung im Schwerlastverkehr<br />
Patrick Wendeler, Vorsitzender des Vorstands, BP Europa SE<br />
14:40 IMPULS: Mobilitätswende in NRW<br />
Oliver Krischer, Minister für Umwelt, Naturschutz und<br />
Verkehr des Landes NRW<br />
14:55 DISKUSSIONSRUNDE: e-Mobility im Verzug – klappt die<br />
Verkehrswende (noch)?<br />
Christian Hochfeld, Direktor, Agora Verkehrswende<br />
Tobias Bahnsen, Head of Shell E-Mobility DACH<br />
Oliver Krischer, Minister für Umwelt, Naturschutz und<br />
Verkehr des Landes NRW<br />
Alexander Möller, Geschäftsführer ÖPNV, VDV e.V<br />
Jürgen Stein, Chief Innovation & News Business Officer,<br />
EnBW Energie Baden-Württemberg AG<br />
15:45 Networking, Kaffeepause<br />
16:20 IMPULS: Energiewende: Absturz oder Durchbruch für<br />
Deutschlands Zukunft?<br />
Guido Wendt, Head of Energy Transition & Utilities,<br />
Capgemini Invent Germany<br />
16:30 DISKUSSIONSRUNDE: Standort Deutschland – ist der<br />
Strompreis noch wettbewerbsfähig?<br />
Prof. Dr. Marc Oliver Bettzüge, Direktor, Energiewirtschaftliches<br />
Institut an der Universität zu Köln gGmbH<br />
Dr. Georg Müller, Vorstandsvorsitzender, MVV Energie AG<br />
Kerstin Maria Rippel, Hauptgeschäftsführerin, Wirtschaftsvereinigung<br />
Stahl<br />
Guido Wendt, Head of Energy Transition & Utilities,<br />
Capgemini Invent Germany<br />
Dr. Alexander Becker, CEO, GMH Gruppe<br />
Neue Initiativen der Netzwirtschaft<br />
17:20 INTERVIEW: Beschleunigung und Kosten des Netzausbaus<br />
Stefan Kapferer, Vorsitzender der Geschäftsführung,<br />
50Hertz Transmission GmbH<br />
Klaus Müller, Präsident, Bundesnetzagentur<br />
17:50 Abschlussdiskussion<br />
18:00 Sektempfang und Ausklang<br />
Stand des Programms am 12.01.<strong>2024</strong>. Der Veranstalter behält sich Änderungen bis zum Veranstaltungstag vor.
58 | E-<strong>world</strong> Conferences<br />
© E-<strong>world</strong> energy & water<br />
Glasfaserforum <strong>2024</strong><br />
Erfolgreicher Glasfaserausbau unter<br />
geänderten Rahmenbedingungen<br />
<strong>2024</strong><br />
20.02.<strong>2024</strong> 13:00 – 17:00 DE Free of charge E-<strong>world</strong> CCE West, Saal Berlin<br />
Beim Glasfaserforum <strong>2024</strong> treffen sich bereits zum<br />
sechsten Mal die Akteure des Glasfaserausbaus in<br />
Nordrhein-Westfalen im Rahmen der E-<strong>world</strong>, um sich<br />
zu vernetzen und aktuelle Herausforderungen und<br />
Lösungsansätze für den flächendeckenden Ausbau der<br />
zukunftssicheren digitalen Infrastruktur zu diskutieren.<br />
Unter dem Motto „Erfolgreicher Glasfaserausbau unter<br />
geänderten Rahmenbedingungen“ bieten die Veranstalter<br />
Bundesverband Breitbandkommunikation<br />
(BREKO), con|energy und Micus Strategieberatung ein<br />
informatives und vielfältiges Vortrags- und Diskussionsprogramm<br />
für Vertreterinnen und Vertreter aus<br />
der Telekommunikationsbranche sowie für Landes- und<br />
Kommunalpolitik und -verwaltung. Das Highlight der<br />
Halbtagesveranstaltung bildet eine Podiumsdiskussion<br />
zum Thema „Chancen und Gefahren beim Glasfaserausbau“<br />
mit Vertretern der Unternehmen Westconnect und<br />
NetCologne sowie Vertreterinnen des Landtags und des<br />
Städte- und Gemeindebunds. In spannenden Vorträgen<br />
werden neue Perspektiven und Lösungen von und für<br />
Stadtwerke und TK-Unternehmen im Glasfaserausbau<br />
vorgestellt sowie Themen wie nachhaltiger Netzausbau<br />
und Cybersicherheit beleuchtet.<br />
PARTNER SPONSOREN
E-<strong>world</strong> Conferences | 59<br />
Treffen Sie beim Glasfaserforum <strong>2024</strong> die Top-Entscheider<br />
und Entscheiderinnen der Branche, unter anderem:<br />
© Breko<br />
© EnBW<br />
© Bündnis 90/Die Grünen<br />
© Thüga Smart Service<br />
© YplaY<br />
© MICUS<br />
© epcan<br />
Dr. Stephan Albers,<br />
Geschäftsführer, BREKO<br />
Frank Brech,<br />
Geschäftsführer, EnBW Cyber<br />
Security GmbH<br />
Julia Eisentraut,<br />
Mitglied des Landtages NRW,<br />
Bündnis 90/Die Grünen<br />
Dr. Alexander<br />
Haßdenteufel,<br />
Geschäftsführer, Thüga<br />
Smart Service GmbH<br />
Peer Kohlstetter,<br />
Geschäftsführer, YplaY<br />
Germany GmbH<br />
Andreas Spiegel,<br />
Geschäftsführer, MICUS<br />
Strategieberatung GmbH<br />
Nils Waring,<br />
Geschäftsführer,<br />
epcan GmbH<br />
PROGRAMM<br />
12:30 Light Lunch by SEFE<br />
13:00 Begrüßung<br />
Anne Buers, Leiterin Vortragsprogramm,<br />
E-<strong>world</strong> energy & water<br />
13:05 Begrüßung: „Aktuelle Lage in der Glasfaserbranche“<br />
Jan Simons, Leiter Landes- und Kommunalpolitik,<br />
Mitgliedermanagement, BREKO<br />
Dr. Stephan Albers, Geschäftsführer, BREKO<br />
13:15 Keynote (angefragt)<br />
Mona Neubaur, Ministerin für Wirtschaft, Industrie,<br />
Klimaschutz und Energie des Landes Nordrhein-Westfalen<br />
13:30 Chancen und Gefahren beim Glasfaserausbau<br />
Timo von Lepel, Geschäftsführer, NetCologne<br />
Julia Eisentraut, Mitglied des Landtages NRW,<br />
Bündnis 90/Die Grünen<br />
Cora Ehlert, Hauptreferentin beim Städte- und<br />
Gemeindebund NRW<br />
Robin Weiand, Geschäftsführer, Westconnect GmbH<br />
14:15 Kleine Netze, große Herausforderungen – Lösungen für<br />
Stadtwerke am Scheideweg im Glasfasermarkt<br />
Peer Kohlstetter, Geschäftsführer, YplaY Germany GmbH<br />
14:35 Kennzahlen der Nachhaltigkeit für die Glasfaserbranche<br />
Judith Luig, Geschäftsführerin, Glasfaser Münster GmbH<br />
14:55 Vortrag Sponsor SEFE<br />
15:00 Vortrag Sponsor Exploserv<br />
15:05 Pause (30 min)<br />
15:35 KRITIS-V, IT-SIG2.0, NIS-2 Richtlinie – Was bedeutet<br />
dies für mein Unternehmen?<br />
Frank Brech, Geschäftsführer, EnBW Cyber Security GmbH<br />
15:55 David vs. Goliath – als mittelständischer Provider im<br />
Glasfaser-Wettbewerb bestehen<br />
Nils Waning, Geschäftsführer, epcan GmbH<br />
16:15 „Wir brauchen für eine stabile und nachhaltige<br />
Energieversorgung in Zukunft eine datengetriebene<br />
Energiewirtschaft“<br />
Dr. Alexander Haßdenteufel, Geschäftsführer,<br />
Thüga SmartService GmbH<br />
16:35 Weg vom Bauchgefühl – Neue Perspektiven für den<br />
Netzausbau<br />
Andreas Spiegel, Geschäftsführer,<br />
MICUS Strategieberatung GmbH<br />
16:55 Fazit<br />
17:00 Networking, Ausklang<br />
JETZT TICKETS<br />
SICHERN!<br />
Stand des Programms am 12.01.<strong>2024</strong>. Der Veranstalter behält sich Änderungen bis zum Veranstaltungstag vor.
60 | E-<strong>world</strong> Expert Forums<br />
EXPERT FORUMS<br />
AT E-WORLD <strong>2024</strong>
Discussions that keep the sector busy: Get exclusive project<br />
insights, policy reviews and strategic outlooks in our four<br />
expert forums New Energy Systems, Change, Future and Hydrogen<br />
Solutions. Get a trade fair ticket and attend!<br />
E-<strong>world</strong> Expert Forums | 61
62 | E-<strong>world</strong> Expert Forums<br />
E-WORLD PROGRAM OVERVIEW <strong>2024</strong><br />
Energetic discussions are the heart of E-<strong>world</strong>. Our<br />
four expert forums offer exclusive insights into the<br />
energy markets. From innovative approaches to smart<br />
grids, E-<strong>world</strong> <strong>2024</strong> will give you a detailed overview<br />
of future trends and recent developments in the<br />
sector. Get an E-<strong>world</strong> ticket and see panel discussions<br />
and presentations for free!<br />
In the New Energy Systems Forum in hall 1, you will<br />
learn everything about heat planning and the potential<br />
of renewables. See discussions with EEX, the Open<br />
District Hub, dena and many more and dive deep into<br />
the functionalities of innovative energy systems.<br />
The Change Forum in hall 4 focuses, among other things,<br />
on the energy transition and how startups and communities<br />
can help shape the future of energy supply. Don’t<br />
miss out on the premiere of the E-<strong>world</strong> podcast stage,<br />
where you can hear and see live discussions with the<br />
podcasts enPower, DKB, energate, YEP and Redispatch.<br />
09:30 10:00 10:30 11:00<br />
11:30 12:00 12:30 13:00 13:30<br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
09:30 – 10:00<br />
Evolving a Power Trading Desk to Automated Trading:<br />
A Journey from Basics to Advanced<br />
10:00 – 13:00<br />
Driving Future Energy Markets<br />
13:00 – 14:00<br />
Network Code Demand Response<br />
TUESDAY | DIENSTAG, 20.02.<strong>2024</strong><br />
FUTURE FORUM CHANGE FORUM<br />
13:30 – 15:30<br />
10:00 – 11:30 I/O ETF: Efficient &<br />
IT-Security: Spotting and Preventing Cyber<br />
Effective Startup<br />
Attacks on Critical Infrastructures (KRITIS)<br />
Collaboration<br />
10:00 – 13:00<br />
All Electric Society<br />
11:30 – 13:30<br />
Together for a New Energy System:<br />
Startups & Corporates Shaping the Energy<br />
Transition in a Collaborative Effort<br />
13:00 – 14:00<br />
360° Electricity<br />
Security Concept<br />
HYDROGEN<br />
SOLUTIONS<br />
10:00 – 11:00<br />
Accelerating the Ramp-up of the Hydrogen<br />
Economy: Where do We Stand?<br />
11:00 – 12:30<br />
Reset in the Heating Market -<br />
How is the CHP Industry<br />
Positioning Itself?<br />
12:30 – 13:30<br />
From Strategy to Market:<br />
Designing the Hydrogen Market<br />
13:30 – 14:30<br />
Ammonia: Innovation for<br />
Hydrogen Transport<br />
09:30 10:00 10:30 11:00<br />
11:30 12:00 12:30 13:00 13:30<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 63<br />
International sustainability approaches and smart<br />
meters for grid systems hold great potential for the<br />
energy transition. Visit the Future Forum in hall 5 and<br />
discover the importance of cooperation and international<br />
perspectives in the future energy supply with<br />
the ESMIG, ZIA, Green by Iceland and many more.<br />
Hydrogen is a hot topic – also in our Hydrogen Solutions<br />
Forum in hall 5 at E-<strong>world</strong> <strong>2024</strong>. Find out more<br />
about the recent state of hydrogen markets, what it<br />
takes to use green hydrogen and how the IRA creates<br />
investment opportunities for hydrogen trading.<br />
Last but not least, the Career Day will take place the<br />
third day of the trade fair on February 22nd. With exciting<br />
panels all across the four forums, it offers great<br />
networking opportunities for companies and participants.<br />
Learn more about the event on pages 36-39.<br />
The following pages give you an overview of the program.<br />
14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00<br />
14:00 – 15:30<br />
Grid Connection Points –<br />
Bottleneck of the Energy Transition?<br />
15:30 – 17:00<br />
Renewable Energies in Value Chains:<br />
EU Taxonomy and ESG As Drivers<br />
17:00 – 17:30<br />
How Can I Be Sure That My Gas Sourcing<br />
Will Respect Future Regulations?<br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
14:00 – 15:00<br />
European Energy Supply -<br />
Clean, Affordable and Safe?<br />
15:30 – 17:00<br />
Smart Grids for the Energy Transition:<br />
The Key to a Climate Neutral Grid Is Digitalization<br />
15:00 – 16:00<br />
Real Estate Industry as a Prosumer and<br />
Flexible Consumer in the Electricity Market<br />
16:00 – 17:00<br />
Catalysing Cooperation: Germany and the<br />
Netherlands in the Global Hydrogen Economy<br />
FUTURE FORUM CHANGE FORUM<br />
TUESDAY | DIENSTAG, 20.02.<strong>2024</strong><br />
14:30 – 16:00<br />
How to Decarbonize the Industry?<br />
Between Electrification and Hydrogen<br />
16:00 – 17:00<br />
How Does the Hydrogen Ramp-up Succeed From<br />
a Power Plant Engineering Perspective?<br />
HYDROGEN<br />
SOLUTIONS<br />
14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00
64 | E-<strong>world</strong> Expert Forums<br />
09:30 10:00 10:30 11:00<br />
11:30 12:00 12:30 13:00 13:30<br />
WEDNESDAY | MITTWOCH, 21.02.<strong>2024</strong><br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
FUTURE FORUM<br />
CHANGE FORUM<br />
HYDROGEN<br />
SOLUTIONS<br />
10:00 – 11:00<br />
Municipal Heat Planning -<br />
The Neighborhood Is the Solution<br />
10:00 – 11:30<br />
Sustainable Sweden: Exploring Green<br />
Innovation and Industry Advancements<br />
10:00 – 12:00<br />
International Net-Zero Pathways in<br />
a Turbulent Global Context<br />
11:00 – 12:00<br />
Stonger and Faster: How Utilities Grow<br />
by Transforming Supply Networks<br />
10:00 – 12:00<br />
Green Hydrogen – But Where From?<br />
Perspectives on Local Capacity Building and Imports<br />
11:30 – 13:00<br />
European Perspectives on<br />
Smart Metering in Germany<br />
12:00 – 13:00<br />
CCS/CCU: A Component for a Climate-Positive Energy Generation?<br />
12:00 – 13:00<br />
Municipal Heat Planning as a Task for<br />
Cities and Local Energy Suppliers<br />
13:00 – 14:00<br />
Emissions Trading in All-Round View: Where<br />
Do We Stand, Where Is the Journey Heading?<br />
13:00 – 15:30<br />
Behind-the-Meter-Flexibility:<br />
Between Potential and Reality<br />
13:00 – 14:00<br />
The Future of Local Energy Supply<br />
13:00 – 14:30<br />
Hydrogen Markets: Digitalization,<br />
Business Modells and Development<br />
12:00 – 13:00<br />
TransHyDE - Innovations Towards an Efficient Green<br />
Hydrogen Storage and Transport Infrastructure<br />
THURSDAY | DONNERSTAG, 22.02.<strong>2024</strong><br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
CHANGE FORUM<br />
FUTURE FORUM<br />
HYDROGEN<br />
SOLUTIONS<br />
10:00 – 11:00<br />
CEO meets Student :<br />
Energy Transition and Current Challenges<br />
PODCAST STAGE<br />
10:30 – 15:00 Uhr<br />
10:30 – 11:30<br />
enPower – Germany on the Way<br />
to Climate Neutrality 2045<br />
10:00 – 11:00<br />
Hands-on Professions in the<br />
Energy Sector: How to Motivate Young<br />
Talents for the Energy Transition<br />
10:00 – 11:30<br />
Market Design: How to Shape the<br />
Future Global H 2<br />
Market?<br />
11:30 – 13:00<br />
Sustainable Perspectives From Iceland<br />
11:00 – 11:30<br />
Why the Energy Industry? What Makes the<br />
Industry Attractive for Young Talents?<br />
12:00 – 14:00<br />
Storage in the Energy System: How To<br />
Achieve Comprehensive Integration<br />
11:00 – 12:00<br />
How To Market Flexibility? The Power of Battery Storage<br />
11:30 – 12:00<br />
“Entschieden Nachhaltig. The DKB-Podcast For<br />
a More Sustainable Economy”<br />
12:00 – 13:00<br />
Irgendwas mit Energie<br />
11:30 – 12:30<br />
CEO meets students: Financing and Affordability of the Energy<br />
Transition – How To Ensure the Acceptance of Society as a Whole?<br />
13:00 – 14:00<br />
YEP - Young Energy Podcast<br />
13:00 – 14:00<br />
CEO meets Student :<br />
Acceptance of the Energy Transition<br />
12:30 – 13:30<br />
Hydrogen Mobility:<br />
Requirements for Competitiveness<br />
13:30 – 14:30<br />
Hydrogen Production and<br />
Legal Framework Conditions<br />
09:30 10:00 10:30 11:00<br />
11:30 12:00 12:30 13:00 13:30
E-<strong>world</strong> Expert Forums | 65<br />
14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00<br />
14:00 – 15:30<br />
Deciphering Energy Transition &<br />
Celebrating Energy50 Leaders<br />
15:00 – 16:00<br />
Urban Energy Transition: AI as a Trailblazer<br />
for Sustainable Urban Development<br />
14:30 – 15:30<br />
Standing the Heat: Decarbonising German Energy<br />
Intensive Businesses Using Hydrogen Solutions<br />
16:00 – 17:00<br />
The 600 Billion Euro Question: How Can the<br />
Energy Industry Transformation Be Financed?<br />
15:30 – 17:00<br />
From the Smart Meter to a Smart Grid:<br />
Data in Grid Management<br />
15:30 – 17:00<br />
CSRD: Making Sustainability Transparent -<br />
Techniques, Solutions and Advantages<br />
15:30 – 17:00<br />
UK – German Hydrogen Cooperation – The Role of<br />
Trade, Investment and Industrial Collaboration<br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
FUTURE FORUM<br />
CHANGE FORUM<br />
HYDROGEN<br />
SOLUTIONS<br />
WEDNESDAY | MITTWOCH, 21.02.<strong>2024</strong><br />
14:00 – 15:00<br />
E-Mobility: New Paths for Infrastructure and Pricing<br />
14:00 – 15:00<br />
Redispatch<br />
14:00 – 15:00<br />
Knowledge is Power - Attracting Talent and<br />
Retaining Knowledge in Companies<br />
14:30 – 15:00<br />
CEO meets Student : Will the Market Sort It Out? Electricity<br />
Market Design Between Regulation and Free Competition<br />
NEW ENERGY<br />
SYSTEMS FORUM<br />
CHANGE FORUM<br />
FUTURE FORUM<br />
HYDROGEN<br />
SOLUTIONS<br />
THURSDAY | DONNERSTAG, 22.02.<strong>2024</strong><br />
14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00
66 | E-<strong>world</strong> Expert Forums<br />
NEW ENERGY SYSTEMS FORUM | TUESDAY<br />
20.02.<strong>2024</strong> 09:30 – 17:30 Hall 1<br />
EVOLVING A POWER TRADING DESK TO AUTOMATED<br />
TRADING: A JOURNEY FROM BASICS TO ADVANCED<br />
09:30 – 10:00<br />
Brady Technologies will explain the evolution of a trading<br />
desk from manual to advanced trading, to running fixedparameter<br />
rule-based algos with seamless scalability, to<br />
parameter-driven trading through machine learning. We<br />
will conclude the journey by presenting the Brady equivalent<br />
of the Sharpe Ratio for evaluating the effectiveness<br />
of algorithms in extracting alpha.<br />
DRIVING FUTURE ENERGY MARKETS<br />
10:00 – 13:00<br />
10:00 How National and European Legislation Will Shape<br />
the European Energy Markets<br />
11:00 How Eex Group Further Develops the Power, Gas<br />
and Hydrogen Markets Through New Products and<br />
Initiatives<br />
12:00 How Go Trading and Registry Services Provide<br />
Transparency and End-to-End Energy Traceability<br />
RENEWABLE ENERGIES IN VALUE CHAINS:<br />
EU TAXONOMY AND ESG AS DRIVERS<br />
15:30 – 17:00<br />
With the Corporate Sustainability Reporting Directive<br />
(CSRD) coming into effect in January 2023, the scope for<br />
non-financial reporting under the Taxonomy Regulation<br />
is expanding. This broadens the circle of reporting<br />
companies from around 500 to 15,000, requiring them<br />
to disclose comprehensive information about environmental,<br />
social, and governance aspects (ESG) in their<br />
annual reports. These details are becoming increasingly<br />
important for financiers and investors, who can offer<br />
better credit conditions with higher taxonomy conformity<br />
and capability of these reports. In the context<br />
of individual sustainability strategies of companies,<br />
renewable energies, in particular, play an essential<br />
part in achieving this conformity. In this panel, we aim<br />
to discuss how renewable energies fit into these value<br />
chains and how renewable power purchase agreements<br />
(Green PPAs) help meet the prescribed criteria of the EU<br />
Taxonomy, contributing to long-term corporate success.<br />
PARTNER<br />
GRID CONNECTION POINTS – BOTTLENECK OF THE<br />
ENERGY TRANSITION?<br />
14:00 – 15:30<br />
Grid connection points (NVP) are a key to the energy transition.<br />
Here it is decided whether produced electricity can<br />
actually be delivered to potential customers. This contains<br />
great potential for conflict since connecting new energy<br />
projects to the grid, both for renewable energies and for<br />
sector coupling, can present a significant bottleneck for<br />
the energy transition, given a rapidly increasing expansion<br />
of renewable energies. With a limited expansion<br />
of the networks and a greatly accelerated expansion of<br />
renewable energies, it is becoming increasingly important<br />
to also use the existing network infrastructure.<br />
PARTNER<br />
HOW CAN I BE SURE THAT MY GAS SOURCING WILL<br />
RESPECT FUTURE REGULATIONS?<br />
17:00 – 17:30<br />
The energy market is evolving faster than ever –<br />
particularly now with the latest EU regulations on<br />
gas production. How can you make sure that your gas<br />
sourcing is of the highest quality? How do you know if it<br />
comes from embargoed countries? How do you know its<br />
associated methane intensity? How do you know its CO 2<br />
emissions? Traceability is already key in gas markets.<br />
In response to growing demands from end consumers,<br />
shareholders, and legislators, we have gathered key<br />
stakeholders in the energy traceability chain.<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 67<br />
NEW ENERGY SYSTEMS FORUM | WEDNESDAY<br />
21.02.<strong>2024</strong> 10:00 – 17:00 Hall 1<br />
MUNICIPAL HEAT PLANNING -<br />
THE NEIGHBORHOOD IS THE SOLUTION<br />
10:00 – 11:00<br />
10:00 Municipal Heat Planning – Chaos or Chance?<br />
Frank Christian Hinrichs, CEO inno2grid GmbH and<br />
Chairman of the ODH-Board<br />
10:30 From Strategy to Implementation – Districts Are the Key<br />
Stefanie Jelinek, Head of Urban Infrastructure,<br />
EnBW AG<br />
PARTNER<br />
13:05 Presentation by DEHSt<br />
Jan Weiß, Head of Department "Basic Economic Issues<br />
of Emissions Trading, Auctioning, Evaluations<br />
13:15 Presentation by ICIS (EU ETS 2)<br />
Patricia Merschel, Quantitative Analyst - EU Carbon &<br />
Power Markets<br />
13:25 Presentation by FutureCamp<br />
tba<br />
13:35 Closing discussion with the audience<br />
PARTNER<br />
STONGER AND FASTER: HOW UTILITIES GROW<br />
BY TRANSFORMING SUPPLY GRIDS<br />
11:00 – 12:00<br />
Whether it is the expansion of district heating, the<br />
electricity grid, the deconstruction of the gas grid or<br />
the expansion of broadband networks – the transformation<br />
of our infrastructure system is the strategic task of<br />
the future.<br />
CCS/CCU: A COMPONENT FOR A CLIMATE-POSITIVE<br />
ENERGY GENERATION?<br />
12:00 – 13:00<br />
12:00 CCU and CCS Facing New Opportunities? Current Legal<br />
Framework and Current Opportunities<br />
Dr. Michael Neupert, Attorney at Law, Kümmerlein<br />
Attorneys at Law & Notaries Public<br />
12:30 Biomethane With Ccs in Practice: This Is How Climatepositive<br />
Energy Production Is Possible Today<br />
Zoltan Elek, CEO, Landwärme GmbH<br />
EMISSIONS TRADING IN ALL-ROUND VIEW: WHERE<br />
DO WE STAND, WHERE IS THE JOURNEY HEADING?<br />
13:00 – 14:00<br />
13:00 Words of welcome<br />
Dr. Jürgen Landgrebe, Head of Department "Climate<br />
Protection, Energy, German Emissions Trading Authority<br />
(DEHSt)" at the German Environmental Agency<br />
URBAN ENERGY TRANSITION: AI AS A TRAILBLAZER<br />
FOR SUSTAINABLE URBAN DEVELOPMENT<br />
15:00 – 16:00<br />
15:00 AI, Technology and Innovation for Smart Cities<br />
tba<br />
15:20 Buildings of the Future: Automation, Energy<br />
Efficiency and Sustainable Planning<br />
tba<br />
THE 600 BILLION EURO QUESTION: HOW CAN THE<br />
ENERGY INDUSTRY TRANSFORMATION BE FINANCED?<br />
16:00 – 17:00<br />
16:00 The 600 Billion Euro Question: How Can the Transformation<br />
of the Energy Industry Be Financed?<br />
Ingbert Liebing, Managing Director, Verband kommunaler<br />
Unternehmen e. V. (VKU)<br />
Andreas Meyer, Head of Taxes, Finance and Public<br />
Baths, Verband kommunaler Unternehmen e. V. (VKU)<br />
Tim Junghans, Head of Corporate Clients Energy Industry,<br />
NORD/LB, Norddeutsche Landesbank Girozentrale<br />
Apostolos Tsalastras, First Alderman and City Treasurer of<br />
the City of Oberhausen/Chairman of the Finance Committee<br />
of the Association of Cities of North Rhine-Westphalia<br />
Andrea Vogt, Managing Director, Stadtwerke Troisdorf GmbH<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
68 | E-<strong>world</strong> Expert Forums<br />
NEW ENERGY SYSTEMS FORUM | THURSDAY<br />
22.02.<strong>2024</strong> 10:00 – 15:00 Hall 1<br />
CEO MEETS STUDENT<br />
10:00 – 11:00<br />
Energy Transition and Current Challenges<br />
As part of the Career Day, students discuss with top<br />
managers of the industry. In this slot, experience<br />
different perspectives on the energy transition.<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Panelists:<br />
Dr. Gerhard Holtmeier, CEO, DEW21 - Dortmunder<br />
Energie- und Wasserversorgung GmbH<br />
Maria Nothelle, student in energy and water management,<br />
Hochschule Ruhr West<br />
HOW TO MARKET FLEXIBILITY?<br />
THE POWER OF BATTERY STORAGE<br />
11:00 – 12:00<br />
11:00 The International Flexibility Market - What Would<br />
the Ideal Market Look Like to BESS Assets?<br />
Euan Killengray, Commercial Analyst, KrakenFlex<br />
13:30 How to Unlock the Potential of 24/7 Renewable<br />
Power With Long Duration Energy Storage (LDES)?<br />
Jan Andersson, Director, Global Market Development,<br />
Sumitomo<br />
E-MOBILITY: NEW PATHS FOR INFRASTRUCTURE<br />
AND PRICING<br />
14:00 – 15:00<br />
14:00 Why Standardized Open Source Software Can Change<br />
EV-Charging for the Better<br />
Dr. Marco Möller, CEO, PIONIX<br />
14:30 Unlocking Grid Potential: The Power of<br />
Storage-as-a-Transmission Asset (SATA)<br />
Dr. Hans Henning Thies, Abteilungsleitung Geschäftsfeldentwicklung,<br />
GP JOULE Connect GmbH<br />
11:30 Unlocking Grid Potential: The Power of<br />
Storage-as-a-Transmission Asset (SATA)<br />
Admir Duracak, Senior Sales Manager BESS,<br />
Fluence Energy<br />
STORAGE IN THE ENERGY SYSTEM:<br />
HOW TO ACHIEVE COMPREHENSIVE INTEGRATION<br />
12:00 – 14:00<br />
12:00 Requirements for a European and German Legal<br />
Framework for Storage Solutions<br />
Michael Hill, Partner, ensight PartG mbB<br />
12:30 Storage Can Do More Than Peak Load Capping.<br />
How Industrial Companies Can Use Battery Storage<br />
to Significantly Reduce Electricity Costs and Benefit<br />
From Multi-Market Optimization<br />
Julian Brucker, Business Development - Product<br />
Manager Battery Storage, Energy2market GmbH<br />
13:00 Streamlining Energy Storage Onboarding and<br />
Operations With AI-Powered Analytics Software<br />
Dr. Markus Mühlbauer, Technical Solution Engineer,<br />
TWAICE Battery Analytics Software<br />
GET YOUR<br />
FAIR TICKET!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 69<br />
CHANGE FORUM | TUESDAY<br />
20.02.<strong>2024</strong> 10:00 – 17:00 Hall 4<br />
IT-SECURITY: SPOTTING AND PREVENTING CYBER<br />
ATTACKS ON CRITICAL INFRASTRUCTURES (KRITIS)<br />
10:00 – 11:30<br />
10:00 Energy Sector in the Crosshairs: The Growing Threat<br />
of Digital Attacks & Effective Protection Measures<br />
Lisa Fröhlich, Company Spokeswoman, Link11<br />
10:30 Attack Detection Systems:<br />
I Know What You Set Up Last Summer<br />
Arnold Krille, Strategic Sales Manager, genua GmbH<br />
11:00 Lessons From the War in Ukraine and the Baltic<br />
Cyberspace: How Can IT Architecture Help Strengthen<br />
the Defenses?<br />
Akos Fuzi, CEO, Navitasoft Zrt.<br />
SMART GRIDS FOR THE ENERGY TRANSITION:<br />
THE KEY TO A CLIMATE NEUTRAL GRID IS<br />
DIGITALIZATION<br />
15:30 – 17:00<br />
Only with the help of digital, innovative solutions will<br />
the power grid be fit for the challenges of the future.<br />
Smart metering systems make this possible: they<br />
create more transparency in energy consumption and<br />
generation. These and other topics will be presented.<br />
PARTNER<br />
TOGETHER FOR A NEW ENERGY SYSTEM:<br />
STARTUPS & CORPORATES SHAPING THE ENERGY<br />
TRANSITION IN A COLLABORATIVE EFFORT<br />
11:30 – 13:30<br />
In this session, you will meet emerging startups who will<br />
explain how their innovations support decarbonization<br />
ambitions and explore what defines a successful collaboration<br />
between young and established companies.<br />
I / O ETF: EFFICIENT & EFFECTIVE STARTUP<br />
COLLABORATION<br />
13:30 – 15:30<br />
The I/O Energy Tech Forum (ETF) is taking place for<br />
the second time at E-<strong>world</strong>: CIOs, CTOs and developers<br />
from companies and startups will discuss the<br />
"technical implementation of the energy transition".<br />
Look forward to two exciting panels!<br />
GET YOUR<br />
FAIR TICKET!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
70 | E-<strong>world</strong> Expert Forums<br />
CHANGE FORUM | WEDNESDAY<br />
21.02.<strong>2024</strong> 10:00 – 17:00 Hall 4<br />
INTERNATIONAL NET-ZERO PATHWAYS IN<br />
A TURBULENT GLOBAL CONTEXT<br />
10:00 – 12:00<br />
Join us for an inspiring session where we explore<br />
questions such as "What are the global trends in<br />
energy transition?" together with representatives<br />
from innovative startups, Young Energy Professionals<br />
and experts from our (inter-)national World Energy<br />
Council network.<br />
PARTNER<br />
MUNICIPAL HEAT PLANNING AS A TASK FOR<br />
CITIES AND LOCAL ENERGY SUPPLIERS<br />
12:00 – 13:00<br />
Energy suppliers are facing a huge transformation with<br />
a view to phasing out or converting the gas network,<br />
expanding electricity grids and (expanding) district<br />
heating networks. The management of the challenges<br />
will be explained using practical examples and the<br />
simergy heat application tool.<br />
THE FUTURE OF LOCAL ENERGY SUPPLY<br />
13:00 – 14:00<br />
In the session, we will learn where the journey of<br />
local energy supply is going, what new options<br />
and requirements the legal framework will offer in<br />
the future and what we can learn from progressive<br />
projects from Denmark.<br />
DECIPHERING ENERGY TRANSITION &<br />
CELEBRATING ENERGY50 LEADERS<br />
14:00 – 15:30<br />
Join Chartis Research at E-<strong>world</strong> <strong>2024</strong> as we delve<br />
deep into the shifting sands of energy transition. From<br />
the evolution of power models to the intricacies of<br />
the energy markets for heavy industries, our expert<br />
speakers will provide invaluable insights based on<br />
rigorous research.<br />
CSRD: MAKING SUSTAINABILITY TRANSPARENT -<br />
TECHNIQUES, SOLUTIONS AND ADVANTAGES<br />
15:30 – 17:00<br />
15:30 Guarantees of Origin - Perspectives from<br />
10 Years of Enforcement and Research<br />
Martin Berelson, Specialist area "Guarantee of origin<br />
register for electricity from renewable energies",<br />
Umweltbundesamt<br />
16:00 Why CSRD Cannot Be Fulfilled by Marketing<br />
Goldy Raimann, Senior Sustainability Manager, ASEW Gbr<br />
16:30 Commonalities, Differences, Approaches to Solutions<br />
in the Implementation of CSRD in the Energy<br />
and Airline Industry<br />
Moritz Röder, Business Manager Sustainability, Lufthansa<br />
Industry Solutions AS GmbH<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 71<br />
CHANGE FORUM | THURSDAY<br />
22.02.<strong>2024</strong> 10:30 – 15:00 Hall 4<br />
PODCAST STAGE<br />
10:30 – 15:00<br />
The energy industry has become increasingly relevant<br />
in recent years. The energy crisis has become part of<br />
everyday life, and with it many terms that need to<br />
be clarified more precisely and subjected to expert<br />
analysis. With a clear view of the <strong>world</strong> of energy news,<br />
the exclusive podcast stage at E-<strong>world</strong> <strong>2024</strong> offers you<br />
for the first time the opportunity to experience expert<br />
opinions on energy live.<br />
10:30 enPower – Germany on the Way<br />
to Climate Neutrality 2045<br />
Julius Wesche, Energy Transition Researcher at NTNU,<br />
Co-Host enPower Podcast<br />
Markus Fritz, Research Associate at Fraunhofer Institute<br />
for Systems and Innovation Research ISI, Co-Host<br />
enPower Podcast<br />
12:00 Irgendwas mit Energie – Live@E-<strong>world</strong><br />
Christian Seelos, Editor-in-Chief energate gmbh,<br />
Co-Host "Irgendwas mit Energie"<br />
Karsten Wiedemann, Editorial Director energate gmbh,<br />
Co-Host "Irgendwas mit Energie"<br />
PARTNER<br />
13:00 YEP - Young Energy Podcast<br />
Marlen Sunnyi Bohne, Project Manager at the<br />
OFFSHORE-WINDENERGIE Foundation, Host Young<br />
Energy Podcast<br />
PARTNER<br />
PARTNER<br />
11:30 “Entschieden Nachhaltig. The DKB-Podcast For a<br />
More Sustainable Economy” live at E-<strong>world</strong><br />
Florian Dietsche, DKB-Sustainability Expert, DKB Deutsche<br />
Kreditbank AG, Co-Host Entschieden Nachhaltig<br />
Carolin Achilles, PR & Communications Manager, DKB<br />
Deutsche Kreditbank AG, Co-Host Entschieden Nachhaltig<br />
Guest: Mathias Onischka, Head of Sustainability, MVV<br />
Energie<br />
14:00 Redispatch<br />
Serafin von Roon, Managing Director at FfE, Co-Host<br />
Redispatch<br />
Philipp Hench, Scientist and consultant in the energy<br />
transition, Co-Host Redispatch<br />
Guest: Dr. Frank-Detlef Drake, Lecturer at the RWTH<br />
Aachen University<br />
PARTNER<br />
PARTNER<br />
GET YOUR<br />
FAIR TICKET!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
72 | E-<strong>world</strong> Expert Forums<br />
FUTURE FORUM | TUESDAY<br />
20.02.<strong>2024</strong> 10:00 – 17:00 Hall 5<br />
ALL ELECTRIC SOCIETY<br />
10:00 – 13:00<br />
10:00 Discussion "All Electric Society"<br />
Alexander Nollau, Head of Department Energy, DKE<br />
Jörg Seiffert, Codes & Standards Manager, Uniper<br />
Jörg Schmidtke, Director Business Development,<br />
VIVAVIS GmbH<br />
11:00 Support for the Market Pamp-Up of Hydrogen Technologies<br />
with the Help of a Standardization Roadmap<br />
Dr. Florian Lessing, Expert Hydrogen Technologies, VDE<br />
11:30 Hybrid Battery Storage Solutions - InterSTORE<br />
Prof. Antonello Monti, Institute for Automation of<br />
Complex Power Systems, RWTH Aachen and Fraunhofer<br />
Center for Digital Energy<br />
12:00 Shaping Tomorrow's Grid: Digital Solutions for<br />
Decentralized Redispatch<br />
Prof. Dr. Jens Strüker, Deputy Scientific Director Core<br />
Competence Center Finance & Information Management<br />
and Department of Information Systems of<br />
Fraunhofer FIT<br />
12:30 Grid Performance - The Networks<br />
Frank Borchardt, Digitalisierung und Metering, Forum<br />
Netztechnik/Netzbetrieb im VDE (FNN)<br />
PARTNER<br />
EUROPEAN ENERGY SUPPLY -<br />
CLEAN, AFFORDABLE AND SAFE?<br />
14:00 – 15:00<br />
Host: Dr. Roman Dudenhausen, CEO, con|energy ag<br />
Panelists:<br />
Paddy Padmanathan, Vice Chair, Xlinks<br />
Andreas Schell, CEO, EnBW<br />
Laurent Vivier, Senior Vice President Trading Power,<br />
TotalEnergies<br />
Mechthild Wörsdörfer, Deputy Director-General -<br />
Directorate-General Energy, EU Commission<br />
REAL ESTATE INDUSTRY AS A PROSUMER AND<br />
FLEXIBLE CONSUMER IN THE ELECTRICITY MARKET<br />
15:00 – 16:00<br />
The energy industry and the real estate sector are<br />
increasingly converging via their decarbonization<br />
paths. While energy used to be a pure commodity for<br />
the real estate sector, it is clear via the expansion of<br />
photovoltaics on residential and commercial real estate<br />
spaces, the demand for EV charging, and the electrification<br />
of heating systems that the real estate industry is a<br />
prosumer and - unlike other customers - can contribute<br />
more to load management via the cubic footprint of its<br />
buildings and smart building technology.<br />
PARTNER<br />
360° ELECTRICITY SECURITY CONCEPT<br />
13:00 – 14:00<br />
The electricity industry is undergoing significant<br />
transformations driven by digitalization, decarbonization,<br />
electrification and the emergence of multiple<br />
players. This changing landscape brings increased<br />
complexity and new challenges, including cyber<br />
threats, digital vulnerabilities, electrical and physical<br />
risks, along with ongoing extreme weather conditions.<br />
As the demand for secure and reliable electricity<br />
grows, addressing these challenges is imperative. The<br />
360° Electricity Security Concept is a comprehensive<br />
strategy that encompasses all aspects of electricity<br />
security: digital, physical, and electrical.<br />
CATALYSING COOPERATION: GERMANY AND THE<br />
NETHERLANDS IN THE GLOBAL HYDROGEN ECONOMY<br />
16:00 – 17:00<br />
Molecules will play a vital role in the energy mix to<br />
achieve global climate goals. We are now in the initial<br />
phase of the ramp-up of a hydrogen economy. Crucial<br />
aspects of the outstanding market design framework<br />
and standardization issues are being set. While this is<br />
happening, first movers are already working intensively<br />
on their hydrogen projects. But how do we get it all<br />
together and build up an international market?<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 73<br />
FUTURE FORUM | WEDNESDAY<br />
21.02.<strong>2024</strong> 10:00 – 17:00 Hall 5<br />
SUSTAINABLE SWEDEN: EXPLORING GREEN INNO-<br />
VATION AND INDUSTRY ADVANCEMENTS<br />
10:00 – 11:30<br />
Explore Sweden's and especially the industrial sector's<br />
transition towards energy and climate sustainability.<br />
The industrial sector plays a pivotal role in shaping a<br />
sustainable future. Discover how industries can significantly<br />
reduce greenhouse gas emissions and optimize<br />
resource utilization. This transformation is not just necessary;<br />
it presents an opportunity for Sweden to lead the<br />
way towards a prosperous and sustainable future for all.<br />
Gain valuable insights into cutting-edge Swedish solutions<br />
and their impact on this transition. Hear from top<br />
Swedish cleantech innovators and institutions, enhancing<br />
your understanding of their visionary technologies.<br />
Välkommen at the Swedish Future Forum <strong>2024</strong>.<br />
PARTNER<br />
EUROPEAN PERSPECTIVES ON<br />
SMART METERING IN GERMANY<br />
11:30 – 13:00<br />
Smart meters are key enablers for accelerating the<br />
twin digital and green energy transition and empowering<br />
consumers. The session will look at what has<br />
been achieved in recent years and examine the main<br />
challenges that will need to be addressed to bring all<br />
benefits of smart metering to consumers and utilities<br />
and secure a strong smart metering sector in Europe.<br />
PARTNER<br />
BEHIND-THE-METER-FLEXIBILITY:<br />
BETWEEN POTENTIAL AND REALITY<br />
13:00 – 15:30<br />
13:00 Welcoming and Introduction<br />
13:10 Regulatory Requirements for the Expansion<br />
of Smart Meters<br />
14:10 Macroeconomic Potential and Microeconomic<br />
Business Realitites<br />
15:30 Get-Together<br />
PARTNER<br />
FROM THE SMART METER TO A SMART GRID:<br />
DATA IN GRID MANAGEMENT<br />
15:30 – 17:00<br />
The Act to Restart the Digitisation of the Energy Transition<br />
(GNDEW) marks a decisive step in the development<br />
of the energy infrastructure. With the significant<br />
increase in installed smart meters in 2023, a new<br />
chapter is beginning in the German energy system -<br />
creating potential for new business models. But it is<br />
clear that smart meters alone will not automatically<br />
make the grid intelligent. Implementing a true smart<br />
grid requires reliable networking, sophisticated data<br />
management and innovative applications to meet the<br />
challenges of the energy transition. Data plays a central<br />
role in this. It not only enables more precise recording<br />
of energy consumption on the consumer side, but also<br />
efficient control and optimisation of the power grid<br />
to create a sustainable energy system. How can data<br />
best be used? What new applications from startups are<br />
possible? How does the transition to the smart grid<br />
succeed? We look forward to exciting startup pitches<br />
and an in-depth exchange on these questions.<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
74 | E-<strong>world</strong> Expert Forums<br />
FUTURE FORUM | THURSDAY<br />
22.02.<strong>2024</strong> 10:00 – 15:00 Hall 5<br />
HANDS-ON PROFESSIONS IN THE ENERGY SECTOR:<br />
HOW TO MOTIVATE YOUNG TALENTS FOR THE<br />
ENERGY TRANSITION<br />
10:00 – 11:00<br />
Matthias Heidmeier, CDU, State Secretary, Ministry of<br />
Labor, Health and Social Affairs<br />
Leon Trippel, Initiator & Co-Lead, Ohne Hände keine<br />
Wende (OHKW)<br />
Christian Schweizer, Managing Director, Prototype.Club<br />
Kerstin Abraham, CEO, Stadtwerke Krefeld (Tbc)<br />
WHY THE ENERGY INDUSTRY? WHAT MAKES THE<br />
INDUSTRY ATTRACTIVE FOR YOUNG TALENTS?<br />
11:00 – 11:30<br />
As part of the Career Day, 3 guests will present in a panel<br />
discussion why it is worth entering the energy industry<br />
and what advantages the industry offers for young<br />
talents. Get exclusive practical insights and experience<br />
reports from the field of human resources. Afterwards<br />
there will be time for an exchange and your questions.<br />
SUSTAINABLE PERSPECTIVES FROM ICELAND<br />
11:30 – 13:00<br />
11:30 From Iceland to the World:<br />
Sustainable Solutions for Global Impact<br />
This forum spotlights Iceland's pioneering role in green<br />
energy solutions, presenting success stories and scalable<br />
solutions. Iceland's exceptional renewable energy<br />
history, exemplified by a 100% green transmission grid,<br />
serves as a model for global sustainability efforts.<br />
CEO MEETS STUDENT<br />
13:00 – 14:00<br />
Acceptance of the Energy Transition<br />
As part of the Career Day, students discuss with top<br />
managers of the industry. In this slot, experience<br />
different ideas how to (re)gain acceptance for the<br />
energy transition.<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Meet the Panelists:<br />
Stefan-Jörg Göbel, Geschäftsführer, Statkraft<br />
Germany GmbH<br />
KNOWLEDGE IS POWER - ATTRACTING TALENT<br />
AND RETAINING KNOWLEDGE IN COMPANIES<br />
14:00 – 15:00<br />
14:00 Attracting and Retaining Talent in the Long Term<br />
Frank Endreß, Seminar Leader, PALLAS-Seminare<br />
14:30 The Underestimated Role of Structured Offboarding<br />
in the Energy Industry: Potentials and Solutions for<br />
Securing Knowledge and Processes<br />
Yvonne Wilke, Founder and Consultant, Produkte-<br />
Prozesse-Wilke<br />
12:15 Empowering the Future:<br />
How the Nordics are Paving the Way Towards a Just<br />
and Sustainable Energy Transition<br />
This forum delves into the enduring impact of increased<br />
female participation in the energy sector, the connection<br />
between diverse leadership and energy sector<br />
innovation, and the influence of women in leadership<br />
roles on corporate culture, decision-making, and overall<br />
business performance.<br />
PARTNER<br />
GET YOUR<br />
FAIR TICKET!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 75<br />
HYDROGEN SOLUTIONS FORUM | TUESDAY<br />
20.02.<strong>2024</strong> 10:00 – 17:00 Hall 5<br />
ACCELERATING THE RAMP-UP OF THE HYDROGEN<br />
ECONOMY: WHERE DO WE STAND?<br />
10:00 – 11:00<br />
Implementing the energy transition is a complex challenge.<br />
A key success factor is undoubtedly how quickly it<br />
will be possible to integrate climate-neutral new gases<br />
into the energy system and use them for industrial, electricity<br />
and heat supply. Where do we stand in terms of the<br />
availability of hydrogen and the conversion of the current<br />
gas network, and how will the legal framework in Germany<br />
be designed to accelerate this transformation task?<br />
PARTNER<br />
RESET IN THE HEATING MARKET - HOW IS THE<br />
CHP INDUSTRY POSITIONING ITSELF?<br />
11:00 – 12:30<br />
11:00 Building Energy Act for Buildings (GEG), Federal Subsidy<br />
for Efficient Buildings (BEG) and Heat Planning Act (WPG):<br />
In order to achieve climate neutrality in 2045, the framework<br />
conditions for the heating market will be fundamentally<br />
changed. A paradigm shift that has caused great<br />
uncertainty both on the customer side and among market<br />
participants. How is the CHP sector dealing with this?<br />
What innovative solutions are already in the pipeline?<br />
PARTNER<br />
FROM STRATEGY TO MARKET:<br />
DESIGNING THE HYDROGEN MARKET<br />
12:30 – 13:30<br />
12:30 The Roadmap to an International Market:<br />
Unifying Diverse Global Hydrogen Strategies<br />
Michał Żuk, Hydrogen Analyst, LSEG<br />
13:00 First Findings From the HyStorage Project and Future<br />
Market Design for Natural Gas and Hydrogen Storage<br />
Michael Schmöltzer, Head of Business Support &<br />
Office Austria, Uniper Energy Storage GmbH<br />
Christian Kosack<br />
AMMONIA: INNOVATION FOR<br />
HYDROGEN TRANSPORT<br />
13:30 – 14:30<br />
13:30 Green Ammonia in the Hydrogen Economy:<br />
Opening Doors for Global Trade<br />
Wiebke Permin, Lead Market Developer Power-to-X,<br />
Topsoe Germany GmbH<br />
14:00 Shaping the Low Carbon Ammonia Market and<br />
Enabling the Integrated NH 3<br />
Value Chain<br />
Saravanan Manivel, Director Low Carbon Fuels, ENGIE<br />
Global Energy Management & Sales<br />
HOW TO DECARBONIZE THE INDUSTRY?<br />
BETWEEN ELECTRIFICATION AND HYDROGEN<br />
14:30 – 16:00<br />
14:30 Decarbonizing Industry With Green Hydrogen:<br />
Is It Feasible Until 2030?<br />
Dr. Moreno de Respinis, Business Developer -<br />
Hydrogen and Alternative Fuels lead NL, Arcadis<br />
15:00 Heat Storage for Industry Made Easy: Practical<br />
Knowledge on Technology, Implementation and<br />
Commercial Projects<br />
tba, Energynest<br />
15:30 Hydrogen Systems – Placing on the Market and<br />
Operation<br />
tba, TÜV Rheinland Service GmbH<br />
HOW DOES THE HYDROGEN RAMP-UP SUCCEED<br />
FROM A PLANT ENGINEERING PERSPECTIVE?<br />
16:00 – 17:00<br />
11:00 VDMA Power Systems is the association for power plant<br />
construction. It represents the interests of manufacturers<br />
and suppliers of power and heat generation<br />
systems in Germany and abroad. These include wind<br />
energy, photovoltaic and hydropower plants, engines<br />
and thermal power plants as well as storage and sector<br />
coupling technologies.<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
76 | E-<strong>world</strong> Expert Forums<br />
HYDROGEN SOLUTIONS FORUM | WEDNESDAY<br />
21.02.<strong>2024</strong> 10:00 – 17:00 Hall 5<br />
GREEN HYDROGEN – BUT WHERE FROM?<br />
PERSPECTIVES ON LOCAL CAPACITY BUILDING<br />
AND IMPORTS<br />
10:00 – 12:00<br />
Host: Dr. Håvard Nymoen, Tagueri AG<br />
Keynotes & Panel with:<br />
Hanno Balzer, Head of Energy Management, HH2E<br />
Jörg Selbach-Röntgen, CEO, MET Germany GmbH<br />
Philipp Kroepels, Director New Energy, Mabanaft<br />
Dr. Tobias Bischof-Niemz, Bereichsleiter Neue Energielösungen,<br />
enertrag SE (tbc)<br />
Jorgo Chatzimarkakis, CEO, Hydrogen Europe (tbc)<br />
TRANSHYDE - INNOVATIONS TOWARDS AN<br />
EFFICIENT GREEN HYDROGEN STORAGE AND<br />
TRANSPORT INFRASTRUCTURE<br />
12:00 – 13:00<br />
Hydrogen - A Challenge for Determining the Gas Quality<br />
Dr. Achim Zajc, General Manager, Meter-Q Solutions GmbH<br />
Intelligent Pigging for H 2<br />
pipelines<br />
Michael Tewes, Head of Business Line Advanced Pipeline<br />
Diagnostics, Rosen Germany GmbH<br />
Challenges in Testing Metalllic Materials in<br />
Hydrogen Atmosphere<br />
Dr. Oded Sobol, Senior Project Manager Component<br />
Safety, Bundesanstalt für Materialforschung und<br />
-prüfung (BAM)<br />
Design of Lightweight High Pressure Hydrogen<br />
Storage Tanks<br />
Prof. Dr.-Ing. Holger Seidlitz, Division Director of Polymeric<br />
Materials and Composites PYCO | Department of<br />
Polymer-Based Lightweight Construction at BTU Cottbus<br />
- Senftenberg, Brandenburg University of Technology<br />
Cottbus - Senftenberg and Fraunhofer Institute for<br />
Applied Polymer Research IAP<br />
The Use of LOHC Technology Within the<br />
TransHyDE Project Helgoland<br />
Siying Huang, Senior Business Development Manager,<br />
Hydrogenious LOHC Technologies GmbH<br />
HYDROGEN MARKETS: DIGITALIZATION,<br />
BUSINESS MODELLS AND DEVELOPMENT<br />
13:00 – 14:30<br />
13:00 PANEL: Accelerating the Market Take-Off of the<br />
Hydrogen Economy with Digitalized Processes<br />
Moderation: Frank Preißler, Senior Account<br />
Manager, adesso SE<br />
14:00 What Business Models Does Hydrogen Offer?<br />
Market Development and Application Examples<br />
in the Different Sectors.<br />
Johannes Kuhn, Team Leader Sector Coupling and H2<br />
Infrastructure, EMCEL GmbH<br />
STANDING THE HEAT: DECARBONISING GERMAN<br />
ENERGY INTENSIVE BUSINESSES USING HYDRO-<br />
GEN SOLUTIONS<br />
14:30 – 15:30<br />
Amidst stricter climate targets and soaring fossil<br />
fuel prices, global energy-intensive industries seek<br />
to decarbonize. Two main options emerge: converting<br />
technology to climate-neutral fuel (e.g., green<br />
hydrogen) or adopting direct electric processes with<br />
green electricity. What specific possibilities and innovations<br />
exist for hydrogen application?<br />
UK – GERMAN HYDROGEN COOPERATION –<br />
THE ROLE OF TRADE, INVESTMENT AND INDUST-<br />
RIAL COLLABORATION<br />
15:30 – 17:00<br />
In September 2023, the UK and Germany signed a<br />
pivotal hydrogen partnership to advance the global<br />
industry and achieve their 2050 net-zero goals.<br />
Emphasizing trade, investment, and industrial collaboration<br />
for a reliable energy supply, government<br />
representatives will discuss objectives, progress, and<br />
steps to boost the hydrogen economy.<br />
PARTNER<br />
PARTNER<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
E-<strong>world</strong> Expert Forums | 77<br />
HYDROGEN SOLUTIONS FORUM | THURSDAY<br />
22.02.<strong>2024</strong> 10:00 – 15:00 Hall 5<br />
MARKET DESIGN: HOW TO SHAPE THE FUTURE<br />
GLOBAL H 2<br />
MARKET?<br />
10:00 – 11:30<br />
10:00 Are Low-Cost Hydrogen Imports From North Africa<br />
Realistic?<br />
N.N., EE ENERGY ENGINEERS GmbH<br />
11:00 Creating value from the IRA: Investment Opportunities<br />
and Challenges for Hydrogen and Low-Carbon<br />
Fuels in the US.<br />
Ishrat Ahmed, CRA International Inc<br />
HYDROGEN PRODUCTION AND LEGAL<br />
FRAMEWORK CONDITIONS<br />
13:30 – 14:30<br />
13:30 Modular Zero-Emission Solution and Green<br />
Hydrogen Production in Cuxhaven<br />
Robin Kleinschmidt, Project Manager, ingenion<br />
14:30 Where are the FIDs - Hydrogen Frameworks and<br />
Developmental Challenges<br />
John Barry, Vice President Development and Technology<br />
Hydrogen, Statkraft<br />
CEO MEETS STUDENT<br />
11:30 – 12:30<br />
Financing and Affordability of the Energy Transition -<br />
How to Ensure the Acceptance of Society as a Whole?<br />
As part of the Career Day, students discuss with top<br />
managers of the industry. In this slot, experience<br />
different perspectives on the financing of renewable<br />
power plant, grids, storage etc.<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Meet the Panelists:<br />
Marten Bunnemann, CEO & CFO, Avacon AG<br />
Eva Rath, Master Student of Public Policy, Hertie<br />
School of Governance<br />
CEO MEETS STUDENT<br />
14:30 – 15:00<br />
Will the Market Sort It Out? Electricity Market<br />
Design Between Regulation and Free Competition<br />
As part of the Career Day, students discuss with top<br />
managers of the industry. In this slot, experience different<br />
perspectives on the future energy market design.<br />
Host:<br />
Silvana Tiedemann, PhD candidate, Centre for Sustainability<br />
at the Hertie School of Business<br />
Meet the Panelists:<br />
Sven Becker, CEO, Trianel GmbH<br />
Benjamin Basara, dual student, business administration<br />
with a focus on energy management, Universität<br />
Weserbergland<br />
HYDROGEN MOBILITY:<br />
REQUIREMENTS FOR COMPETITIVENESS<br />
12:30 – 13:30<br />
12:30 HyPerformer Rhine-Ruhr – Boost for H 2<br />
Mobility<br />
Jörn Kleinelümern, HUB, Business Metropole Ruhr<br />
13:00 Green Hydrogen in Transport – How GHG Quota<br />
Trading Makes gH2 Competitive<br />
David Pflegler, Co - Gründer & Geschäftsführer<br />
GreenTrax, fairnergy & nectar<br />
GET YOUR<br />
FAIR TICKET!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
78 | E-<strong>world</strong> Expert Forums<br />
CAREER DAY | THURSDAY<br />
22.02.<strong>2024</strong> 10:00 – 15:00 All Expert Forums<br />
NEW ENERGY SYSTEMS FORUM | HALL 1<br />
CEO MEETS STUDENT<br />
10:00 – 11:00<br />
Energy Transition and Current Challenges<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Panelists:<br />
Dr. Gerhard Holtmeier, CEO, DEW21 - Dortmunder<br />
Energie- und Wasserversorgung GmbH<br />
Maria Nothelle, student in energy and water management,<br />
Hochschule Ruhr West<br />
CHANGE FORUM | HALL 4<br />
PODCAST STAGE<br />
10:30 – 15:00<br />
The energy industry has become increasingly relevant in<br />
recent years. The energy crisis has become part of everyday<br />
life, and with it many terms that need to be clarified more<br />
precisely and subjected to expert analysis. With a clear<br />
view of the <strong>world</strong> of energy news, the exclusive podcast<br />
stage at E-<strong>world</strong> <strong>2024</strong> offers you for the first time the<br />
opportunity to experience expert opinions on energy live.<br />
FUTURE FORUM | HALL 5<br />
HANDS-ON PROFESSIONS IN THE ENERGY<br />
SECTOR: HOW TO MOTIVATE YOUNG TALENTS FOR<br />
THE ENERGY TRANSITION<br />
10:00 – 11:00<br />
Matthias Heidmeier, CDU, State Secretary, Ministry of<br />
Labor, Health and Social Affairs<br />
Leon Trippel, Initiator & Co-Lead, Ohne Hände keine<br />
Wende (OHKW)<br />
Christian Schweizer, Managing Director, Prototype.Club<br />
Kerstin Abraham, CEO, Stadtwerke Krefeld (Tbc)<br />
CEO MEETS STUDENT<br />
13:00 – 14:00<br />
Acceptance of the Energy Transition<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Meet the Panelists:<br />
Stefan-Jörg Göbel, Geschäftsführer, Statkraft<br />
Germany GmbH<br />
CEO MEETS STUDENT<br />
11:30 – 12:30<br />
Financing and Affordability of the Energy Transition -<br />
How to Ensure the Acceptance of Society as a Whole?<br />
Host:<br />
Melanie Peschel, CEO, Tracemaker Strategie- und<br />
Kommunikationsberatung<br />
Meet the Panelists:<br />
Marten Bunnemann, CEO & CFO, Avacon AG<br />
Eva Rath, Master Student of Public Policy, Hertie<br />
School of Governance<br />
CEO MEETS STUDENT<br />
14:30 – 15:00<br />
Will the Market Sort It Out? Electricity Market<br />
Design Between Regulation and Free Competition<br />
Host:<br />
Silvana Tiedemann, PhD candidate, Centre for Sustainability<br />
at the Hertie School of Business<br />
Meet the Panelists:<br />
Sven Becker, CEO, Trianel GmbH<br />
Benjamin Basara, dual student, business administration<br />
with a focus on energy management, Universität<br />
Weserbergland<br />
WHY THE ENERGY INDUSTRY? WHAT MAKES THE<br />
INDUSTRY ATTRACTIVE FOR YOUNG TALENTS?<br />
11:00 – 11:30<br />
As part of the Career Day, 3 guests will present in a panel<br />
discussion why it is worth entering the energy industry<br />
and what advantages the industry offers for young<br />
talents. Get exclusive practical insights and experience<br />
reports from the field of human resources.<br />
MORE<br />
INFORMATION!<br />
Presentations and panel discussions on E-<strong>world</strong>'s expert forums will be held in English and German. The language spoken on stage is indicated by flag symbols.<br />
Programs in German will be translated simultaneously to English. Program as of January 16, <strong>2024</strong>. The organiser reserves the right to make changes until the day of the event.<br />
Please check the online program for the most recent version: community.e-<strong>world</strong>-essen.com/p/program-<strong>2024</strong>
Impressum<br />
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