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February 2024 - Bay of Plenty Business News

From mid-2016 Bay of Plenty businesses have a new voice, Bay of Plenty Business News. This publication reflects the region’s growth and importance as part of the wider central North Island economy.

From mid-2016 Bay of Plenty businesses have a new voice, Bay of Plenty Business News. This publication reflects the region’s growth and importance as part of the wider central North Island economy.

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<strong>February</strong> <strong>2024</strong> BAY OF PLENTY BUSINESS NEWS 9<br />

Farmer Autovillage expands<br />

Farmer Autovillage has hit <strong>2024</strong> firing on<br />

all cylinders, by announcing it has opened a<br />

brand-new service centre in Pāpāmoa.<br />

The perfect addition to its<br />

existing branches at Mount<br />

Maunganui and Whitianga,<br />

the concept <strong>of</strong> <strong>of</strong>fering clients a<br />

one stop shop for their vehicles<br />

is something that Farmer Autovillage<br />

has identified as an important<br />

part <strong>of</strong> its ideology.<br />

Having hit its 30-year trading<br />

anniversary in 2021, the subsequent<br />

years have been focused not<br />

just on showroom upgrades, team<br />

development, business growth<br />

and the community, but ways in<br />

which it can <strong>of</strong>fer improved value<br />

to its customer base.<br />

One aspect <strong>of</strong> a more streamlined<br />

service that has come to the<br />

fore repeatedly has been the ease<br />

<strong>of</strong> access for vehicle maintenance<br />

for clients. With this in mind, the<br />

team at Farmer Autovillage fasttracked<br />

a move to find an additional<br />

location from which to roll<br />

out a fully operational service<br />

centre.<br />

In terms <strong>of</strong> geographical<br />

requirements, they pinpointed<br />

Pāpāmoa, and secured the perfect<br />

address from which to establish a<br />

secondary service centre. Located<br />

just <strong>of</strong>f Enterprise Drive/Parton<br />

Road at 64 Market Place, the new<br />

site <strong>of</strong>fers customers the same<br />

level <strong>of</strong> expertise that they currently<br />

receive at Hewletts Road,<br />

and across the entire Farmer<br />

Autovillage list <strong>of</strong> brands.<br />

It is staffed by familiar faces<br />

from the Hewletts Road centre;<br />

Mason Dawson is the Pāpāmoa<br />

Service Manager, Bella Einarsdottir<br />

the Service Advisor.<br />

Making up the technical team;<br />

Audi / Volkswagen / Škoda Expert<br />

Technician Brendon O’Brien,<br />

Nissan / GWM / MG Expert Technician<br />

Nick Curle, along with<br />

Indika Loganathen and Pradeep<br />

Kumara. Together they bring over<br />

60 years <strong>of</strong> combined experience.<br />

From a family business point<br />

<strong>of</strong> view, it’s an exciting expansion<br />

– the beauty <strong>of</strong> Farmer Autovillage<br />

is that it maintains a boutique<br />

business feel despite being<br />

an expansive venture.<br />

For the team, the value is in<br />

not just providing world class<br />

showrooms but knowing that<br />

behind the international standard<br />

is a group working together<br />

to ensure that customers feel<br />

comfortable picking up the phone<br />

to ask for help, whether it be to<br />

find a towbar or because they<br />

have a kerb damaged wheel.<br />

With a group mentality rooted<br />

Farmer<br />

Autovillage<br />

Service Centre<br />

Pāpāmoa<br />

team<br />

in core values, everyone at each<br />

tier is on the same page – and all<br />

are pumped at the prospect <strong>of</strong> an<br />

additional location.<br />

In terms <strong>of</strong> what is being<br />

<strong>of</strong>fered from the Pāpāmoa site,<br />

customers – both existing and<br />

new – will be pleased to find that<br />

on their doorstep is a state <strong>of</strong> the<br />

art, fully fitted service precinct.<br />

An authorised service agent<br />

for Nissan, Volkswagen, Audi,<br />

Skoda, Subaru, Jeep, Ram, Cupra,<br />

Seat, MG and GWM, as well as<br />

welcoming all other makes and<br />

models, the centre <strong>of</strong>fers total<br />

vehicle care – from warrant <strong>of</strong> fitness,<br />

to mechanical repairs, tyres,<br />

alignments and balancing.<br />

A Hunter 3D laser alignment<br />

machine (the latest in wheel technology)<br />

takes the capabilities <strong>of</strong><br />

the centre to the next level. The<br />

service abilities are also fully<br />

equipped to deal with both electric<br />

and hybrid models, and EV<br />

chargers are available.<br />

Of course, the Pāpāmoa building<br />

is not just built to repair and<br />

maintain your vehicle to the same<br />

standards as the Mount site but<br />

provides exceptional amenities;<br />

courtesy options cover not just<br />

loan vehicles but local shuttles<br />

and EV scooters.<br />

Experience has shown that<br />

some customers love to pop to<br />

the shops or whip home, others<br />

prefer to relax while waiting –<br />

with this in mind there is a small<br />

customer lounge with a c<strong>of</strong>fee<br />

machine, free WIFI and a business<br />

<strong>of</strong>fice for those who want to<br />

crack on with their workday.<br />

Mike Farmer, group managing<br />

director, says, “At Farmer Autovillage<br />

nothing is ever a problem.<br />

We aim to provide a stress-free<br />

experience, which is a key component<br />

<strong>of</strong> the companywide Autovillage<br />

ethos. If you are only 99%<br />

satisfied, we are not. Our aim is<br />

you are 100% satisfaction.”<br />

Already taking reservations<br />

for all makes and model in New<br />

Zealand, customers can secure a<br />

time using the Farmer Autovillage<br />

online booking experience,<br />

where it’s possible to pick a day<br />

and time that fits with their schedule<br />

or via the main phone line on<br />

07 578 6017, and then requesting<br />

Pāpāmoa as the service location.<br />

An Amarok deal<br />

you can’t miss<br />

2.9% p.a. finance and a free 3-year service plan *<br />

Special <strong>of</strong>fer<br />

For a limited time, get a 2.9% p.a. finance rate and a free 3-year service plan* when you<br />

drive home in a new Amarok Life or Amarok Style. With 3.5 tonne towing, a 12 inch<br />

infotainment touchscreen and 5-star safety ANCAP rating, this is a deal you don’t want<br />

to miss out on.<br />

For sales contact<br />

Keith Andrews – Volkswagen Brand Manager<br />

keitha@farmerautovillage.co.nz | 021 195 3029<br />

116 Hewletts Road, Mount Maunganui<br />

farmerautovillage.co.nz<br />

Michael Bambury - Sales Specialist<br />

mbambury@farmerautovillage.co.nz | 027 5182633<br />

*This Volkswagen Finance 2.9% p.a. interest rate <strong>of</strong>fer is fixed for the 36-month term <strong>of</strong> the loan and applies to all new Volkswagen Amarok Life and Style vehicles financed before 29 <strong>February</strong> <strong>2024</strong> (or while stocks<br />

last), and requires a minimum deposit <strong>of</strong> 20% <strong>of</strong> the Maximum Retail Price. A PPSR fee <strong>of</strong> $10.35, a monthly maintenance fee <strong>of</strong> $2, a UDC loan fee <strong>of</strong> $130 and a dealer origination fee will apply (your dealer can<br />

tell you their applicable fee). Offer excludes Volkswagen Guaranteed Future Value contracts and any residual payment. Volkswagen Finance is provided by UDC Finance Limited. UDC’s lending criteria and standard<br />

terms and conditions apply. Offer includes a free 3-year/45,000km (whichever comes first) Service Plan.

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