Spa & Wellness MexiCaribe 53, Primavera 2024
Para entusiastas y profesionales de la industria del spa y bienestar. Proporcionamos información actualizada de las tendencias del spa a nivel nacional e internacional, así como noticias y eventos, productos y servicios, nuevos lanzamientos, experiencias de spa, oportunidades para establecer contactos y redes de comunicación, e información sobre la comunidad cada vez mayor de profesionales del spa en una industria creciente. Nuestra meta es reunir a la comunidad de profesionales del spa. Lee nuestros artículos y la revista en línea, responde los sondeos, encuentra proveedores y eventos, consulta la sección de contrataciones, añade imágenes en nuestra galería, sigue nuestro blog y únete a nuestras redes sociales en Facebook, Twitter y LinkedIn, sé parte de la comunidad del spa en México, El Caribe y América Latina.
Para entusiastas y profesionales de la industria del spa y bienestar. Proporcionamos información actualizada de las tendencias del spa a nivel nacional e internacional, así como noticias y eventos, productos y servicios, nuevos lanzamientos, experiencias de spa, oportunidades para establecer contactos y redes de comunicación, e información sobre la comunidad cada vez mayor de profesionales del spa en una industria creciente. Nuestra meta es reunir a la comunidad de profesionales del spa. Lee nuestros artículos y la revista en línea, responde los sondeos, encuentra proveedores y eventos, consulta la sección de contrataciones, añade imágenes en nuestra galería, sigue nuestro blog y únete a nuestras redes sociales en Facebook, Twitter y LinkedIn, sé parte de la comunidad del spa en México, El Caribe y América Latina.
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MASTER CONSULTATIONS<br />
To Build Your Business<br />
Communication is becoming a lost art, and yet it is more important<br />
than ever in creating success both in and out of the treatment room.<br />
Consultations are more than an opportunity to sell products and<br />
services, it is the first impression with guests and an opportunity to<br />
build trust and a relationship, leading to repeat business.<br />
A proper consultation is a fact-finding mission and a problemsolving<br />
conclusion that organically equates to higher sales. During<br />
the consultation, ask open-ended questions, such as:<br />
• What brings you to the spa today?<br />
• Have you had any previous spa treatments? If so, what did you<br />
like or dislike about them?<br />
• Do you have any specific areas of concern that you would like us<br />
to focus on?<br />
• Are there any medical conditions or allergies we should be aware<br />
of?<br />
• Are you currently taking any medications?<br />
• Are there any products or ingredients you prefer to avoid?<br />
• Is there anything else you would like us to know before we<br />
begin?<br />
Consider these key elements to ensure successful consultations:<br />
• Active listening: Pay close attention to the guest's responses<br />
and concerns to tailor the treatment accordingly.<br />
• Empathy and understanding: Show empathy towards the<br />
guest's needs and preferences.<br />
• Knowledge and expertise: Demonstrate expertise in spa<br />
treatments and their effects.<br />
• Customization: Tailor the treatment plan based on the guest's<br />
preferences, health considerations, lifestyle, pre and post care<br />
routines, and desired outcomes.<br />
• Communication: Clearly explain the treatment options,<br />
procedures, and expected outcomes to the guest.<br />
• Confidentiality: Ensure the guest's privacy and confidentiality.<br />
• Professionalism: Maintain a professional demeanor and<br />
environment, building trust and confidence.<br />
• Follow-up: Ask any additional questions or clarifications,<br />
ensuring the guest's satisfaction with the treatment plan.<br />
As guests follow the treatment plan and experience positive<br />
changes in their skin, their therapist will become their trusted expert<br />
in skincare, increasing repeat business. Establishing the guest’s<br />
history with skincare, health history, known contraindications, and<br />
current skin health goals will help determine the best course of<br />
treatment. Performing a proper skin analysis and discussing the<br />
guest’s unique concerns along with professional observations are<br />
essential to optimizing results. Sometimes the service booked may<br />
not be the best option. Being able to confidently and properly pivot<br />
treatments will help customize their plan, providing great results<br />
and increasing revenue.<br />
By Candice Nusbaum<br />
Director of Education, Circadia by Dr. Pugliesse<br />
www.circadia.com<br />
www.spawellnessmexico.com 67