MHCE APRIL 2024

10 | MHCE - News www.mhce.us APRIL2024 EDITION WWW.MHCE.US
Monthly Newsletter | 11
release. Patients requested about
30,000 refills through MHS Genesis
in the first week the service was
available.
In addition to requesting prescription
refills, patients can access their
health data, notes, test results and
appointments within MHS Genesis,
and they can request prescription
renewals and communicate with
health care providers via secure
messaging.
Tricare Users Can Now Refill
Prescriptions Through MHS Genesis
Electronic Health Record System
Beneficiaries wanted the ability to
request refills within MHS Genesis,
U.S. Public Health Service Lt. Cmdr.
Minh Doan, patient portal solution
owner for the Defense Health
Agency, said in the news release. "It
is another tool for beneficiaries to
manage their own health care."
Patients may still request refills from
military pharmacies by using the
automated phone system, a Defense
Health Agency spokesperson stated.
beneficiaries can now request
prescription refills from military
pharmacies by logging into their
MHS Genesis electronic health
record.
The Defense Health Agency added
the "new feature" to the MHS
Genesis Patient Portal on Feb. 29.
The new refill option applies only
if a military pharmacy originally
filled the prescription. Prescriptions
originally filled by Express
Scripts home delivery or a retail
network pharmacy must be refilled
accordingly.
Patients who would like to renew a
refill in MHS Genesis should click
on the "Rx Refills" tab on their MHS
Genesis Patient Portal home page,
the Defense Health Agency said in
a news releasedated March 15. The
portal allows users to see all their
prescriptions that are available to
refill; to choose which to refill and
where; and to find out when they're
ready to pick up.
MHS Genesis deems a prescription
eligible for a refill when it estimates
that 75% of the previous fill of the
medication has been used. "Your
prescriptions won't be eligible for
refill before that time," according to
the release.
To register their MHS Genesis
account, Tricare beneficiaries need
their DoD Self-Service Logon,
or DS Logon, from the Defense
Manpower Data Center, a Personal
Identity Verification card, or a
Common Access Card.
The Defense Department completed
its deployment of MHS Genesis
in October, and it's "now in use at
every [U.S.] military hospital and
clinic worldwide," according to the
As of March 13, outages of the
patient portals were still a possibility,
stemming from a cyberattack
against Change Healthcare, part of
UnitedHealth Group, according to
the Tricare website. In an outage,
call the automated phone line to
request your refill.
Tricare patients can still log in to
their Tricare Online Patient Portal
accounts until Oct. 1 to download
personal health information.