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(12) PATENT APPLICATION PUBLICATION
(19) INDIA
(21) Application No.1096/CHE/2010 A
(22) Date of filing of Application :19/04/2010 (43) Publication Date : 18/06/2010
(54) Title of the invention : SYSTEM AND METHOD FOR NOTIFYING TROUBLE TICKETS IN AN ENTERPRISE SOCIAL
NETWORK
(51) International classification :H04M 3/08 (71)Name of Applicant :
(31) Priority Document No :NA
1)HCL Technologies Ltd.
(32) Priority Date :NA
Address of Applicant :184 NSK Salai (Arcot Road)
(33) Name of priority country :NA
Vadapalani, Chennai. Tamil Nadu India
(86) International Application No
:NA
(72)Name of Inventor :
Filing Date
:NA
1)Joseph CT
(87) International Publication No : NA
2)Deepa Masilamani
(61) Patent of Addition to Application Number :NA
Filing Date
:NA
(62) Divisional to Application Number :NA
Filing Date
(57) Abstract :
:NA
System and method for notifying incident/service/trouble tickets in an enterprise social network is described. The system and method
comprises of registering at least one application and at least one agent on the enterprise social network, subscribing the at least one
agent to the at least one application and/or to the at least one agent, assigning and notifying incident/service ticket/trouble ticket of the
at least one application to the at least one agent by an administrator, analyzing and altering status of the incident/service ticket/trouble
ticket of the at least one application by the at least one agent subscribed to the at least one application in the enterprise social network,
updating the altered status of the incident/service ticket/trouble ticket of the at least one application by the at least one agent to the
administrator, and viewing the updates by the at least one agent subscribed to the at least one application and/or to the at least one
agent.
No. of Pages : 24 No. of Claims : 11
The Patent Office Journal 18/06/2010 15849