Procedures - Teamworks at Home - Wells Fargo

Threats – Bombs/Chemical/Biological
Bomb Threats:
Bomb threats are usually received by telephone,
but may be received by note or letter. Most bomb
threats are made by callers who want to create an
atmosphere of general anxiety and panic, but all
such calls must be taken seriously and handled
as though an explosive is in the building.
Keep a bomb threat card (form IS022) under
your phone.
If you receive a bomb threat, follow these steps:
• Ask as many questions from the bomb threat
card as you can.
• If the caller hesitates, go to the next question.
• Let the caller talk as much as possible.
• Take notes on everything (noises, voice, etc.).
• Tell the caller that the building is occupied
and that many innocent lives are endangered
by the threat.
Administrative/Operational
buildings:
1. Call Corporate Security at 1-800-937-4928.
Corporate Security will provide an assessment
of the threat using the information you provide
about the threat and other circumstances
unique to your building.
2. Notify law enforcement (verify that 9-1-1 is the
correct number to use.) Tell them of the threat
and that you have notified Corporate Security
for threat assessment. Remain on the line until
instructed to get off.
3. Contact Corporate Properties or building
management if a leased space.
4. Prepare for other emergency action
(e.g., if building emergency team is
assigned, notify members, etc.).
5. Follow instructions of emergency personnel
or Corporate Security.
Stores(e.g. Banking, Mortgage or Financial)
1. Notify law enforcement at (usually 9-1-1).
2. Then notify Corporate Security, at
1-800-937-4928, and store management,
if Financial call 1-877-273-0103.
3. If you are in a branch that shares space with
another tenant, notify building management
as well.
4. For details refer to the “Retail Security Manual”.
Suspicious Object:
1. DON’T TOUCH, KEEP EVERYONE AWAY.
2. Report finding to law enforcement and
Corporate Security.
3. Inform Corporate Properties or
building management.
Explosion:
1. Follow evacuation procedures.
2. Call law enforcement (usually 9-1-1).
3. Call Corporate Security at 1-800-937-4928.
Chemical/Biological Threats:
Threats of chemical or biological agents are rare.
Nonetheless, if you have such a threat:
1. If threat is phoned, ask caller for details
(use bomb threat form). Once caller hangs
up and for all written threats, go to step 2.
2. DO NOT EVACUATE.
3. Isolate threatened area and people.
4. Contact Emergency Medical Services
(usually 9-1-1).
5. Call Corporate Security at 1-800-937-4928.
6. Contact the National Response Center at
800-424-8802 for immediate instruction
and hazardous risk assessment.
7. Inform building management. Shut down
HVAC system (prevent possible spread).
8. Secure the building.
Emergency medical personnel will probably
respond in full biological contamination gear
(space suits) and will treat you and the area
as if it has been contaminated. Do not panic.
This is standard for their protection and yours.
Contamination and treatment procedures have
successfully been developed, but you must remain
on site and cooperate for them to be effective.
1. Remain as calm as possible.
2. Think—keep caller on the line.
3. Do not upset caller.