STEPHEN R. LAWRENCE

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LaGanga, L.R. and S.R. Lawrence, “An Appointment Overbooking Model to Improve Client Access and Provider Productivity,” Proceedings of the New Challenges in Service Operations, POMS College of Service Operations and EurOMA, London Business School, London UK, July 12, 2007. � Received a “Highly Commended” paper award Lawrence, S.R., “Interaction of Due-Dates and Dispatch Rules in Single-Stage Production Settings,” Proceedings of the 1995 Decision Sciences Institute National Conference, Boston MA, November 1995 Lawrence, S.R. and S.E. Sewell, “Comparing Heuristic and Optimal Schedules with Stochastic Processing Times,” Proceedings of the 1994 Decision Sciences Institute National Conference, Honolulu HI, November 1994. Lawrence, S.R., “Critical Factors in the Globalization of Service Operations,” in the collected papers of the Symposium on Globalization of Operations Management, Georgetown University, May 1993 Lawrence, S.R. and A.H. Buss, “Shifting Bottlenecks: Causes and Cures,” Proceedings of the 1992 Decision Sciences Institute National Conference, 1992 Lawrence, S.R., “Introducing Global Issues into Operations Strategy Curricula,” Papers of the Invited Workshop on Teaching Manufacturing Strategy, 23rd Annual Meeting of the Decision Sciences Institute, San Francisco CA, Nov 22, 1992 Lawrence, S.R. and M.J. Rosenblatt, “Introducing Global Issues into Operations Management Teaching,” Proceedings of the Eleventh Annual Meeting of the International Conference on Production Research, Hafai, China, August 1991 Prietula, M.J., S.R. Lawrence, and D.P. Greene, “Task-Centered Research: Understanding, Augmenting, and Discovering Managerial Expertise,” Proceedings of the 21st Hawaiian International Conference on Systems Science, IEEE Computer Society Press, January 1988. Received award as Best Advanced Applications paper Lawrence, S.R. and T.E. Morton, “Patriarch: A Hierarchical Production Scheduling System,” Proceedings of the Symposium on Real Time Optimization in Automated Manufacturing Facilities, National Bureau of Standards, Gaithersburg MD, 1986 Recent Presentations Demand Management in Health Care Clinics with Variable Service Times, with Linda LaGanga, INFORMS Annual Conference, Washington DC, October 15, 2008. Yield Management in Health Care Clinics with Open Access Scheduling, with Linda LaGanga, INFORMS Annual Conference, Washington DC, October 13, 2008. Clinic No-Shows and Overbooking: Reflections and Directions in Appointment Yield Management, with Linda LaGanga, LaLonde Conference on Service Management, LaLonde FR, May 2008 (upcoming). Near Optimal Appointment Overbooking to Improve Client Access and Server Productivity, with Linda LaGanga, INFORMS Annual Conference, Seattle WA, November 7, 2007. Appointment Scheduling with Overbooking to Mitigate Productivity Loss from No-Shows, with Linda LaGanga, Decision Sciences Institute Annual Conference, Phoenix, AZ, November 19, 2007. An Appointment Overbooking Model to Improve Client Access and Provider Productivity, New Challenges in Service Operations Conference, POMS College of Service Operations and EurOMA, London Business School, London UK, July 12, 2007. Appointment Scheduling with Overbooking to Improve Patient Access and Provider Productivity, with Linda LaGanga, Joint INSEAD-NUS-NTU-SMU OM/MS Symposium, National University of Singapore Business School, Singapore, 20 April 2007. 4
Clinic Overbooking to Improve Patient Access and Increase Provider Productivity, with Linda LaGanga, Instituto de Empresa, Madrid, Spain, October 2006. Overbooking of Clinical Appointment Schedules with Wave Heuristics, with Linda LaGanga, DSI Annual Meeting, San Antonio TX, November 2006. Using Boosting and Bagging Methods with Neural Networks to Improve Flow Time Prediction, with Rahul Patil, INFORMS annual meeting, San Francisco CA, November 2005. Clinical Appointment Scheduling with Overbooking, with Linda LaGanga, DSI Annual Meeting, Boston, MA, November 2004 A Goal Programming Approach to the Team Formation Problem, with Fang Liang, DSI Annual Meeting, Washington DC, November 2003. Setting Due Dates and Scheduling Jobs to Maximize Customer Satisfaction and Profits, with Rahul Patil, INFORMS Annual Meeting, San Jose CA, November 2002 Appointment Scheduling and Patient Flow in an Outpatient Clinic, with Linda Laganga, DSI Annual Meeting, San Diego CA, November 2002 Estimating Leadtimes in Complex Supply Chains, DSI Annual Meeting, San Diego CA, Nov 2002. Continuous Improvement vs. Breakthrough Projects: An Analytic Approach, Production and Operations Management Society Annual Meeting, Charleston SC, March 1999 Technology Acquisition and Process Selection (TAPS), Production and Operations Management Society Annual Meeting, Santa Fe NM, March 1998 A Robust Simulation Approach for New Manufacturing Technology Adoption, with George Monahan and Tim Smunt, INFORMS National Meeting, Dallas TX, October 1997 Teaching Grants, Awards, and Recognition German Academic Exchange Service (DAAD) teaching fellowship; $20,000; Summer 2007. Dean’s Award for Teaching Excellence, Graduate School of Business, Univ. of Colorado, June 2001 MBA Teaching Excellence Award, Graduate School of Business Admin, Univ. of Colorado, May 2000 Nominee − Franscona Teaching Excellence Award, College of Business, Univ. of Colorado, 2000 Tisone Teaching Scholar, College of Business, Univ. of Colorado, 1998–1999 Finalist − Franscona Teaching Excellence Award, College of Business, Univ. of Colorado, 1995 Instructional Technology Resource Center (ITRC) Individual Course Development Grant, CU, 1995 Cited as an “Outstanding Faculty” member in The Best Business Schools, McGraw-Hill, New York, 1993 MBA Teacher of the Year, Washington University, 1991, 1992 Apple for the Teacher Award. College of General Studies, University of Pittsburgh, 1984, 1985 Teaching Experience Leeds School of Business, University of Colorado, Boulder CO • Sustainable Business Venturing (MBA); 2008 • International Operations Management (MBA); 2008 • Entrepreneurship (MBA); 2008 • Operations Management (Executive MBA); 1994 – 2006, 2008 – present • International Operations (undergraduate); 2006, 2008 • Assessing Sustainable Energy Technologies (MS, undergraduate); 2006 • Business Process Design (undergraduate); 2006 • Decision Modeling and Operations Management (ProMBA, MBA); 2001 – 2004 • Bootstrap Tactics for Entrepreneurs (MBA); 2002, 2003 • Survey of Operations Research (MBA, PhD); 2000 – 2002 5
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