BHI International Capability Statement - Box Hill Institute of TAFE

April 2010
Significant resources have been invested to achieve a high level of staff competency including training and
development in project management skills. In addition, project staff are involved in regular review of policies
and systems to ensure timelines and key deliverables are being met to the client’s satisfaction.
Improvements to our competitive edge are achieved by:
� Regular student/client satisfaction surveys;
� Expanding market research and international networks;
� Marketing the brand in key markets; and
� Continuous improvement processes to meet quality standards.
The overall effect is that the institute has developed extensive resources and networks to give it the capacity
to respond quickly and effectively to clients worldwide. Regular surveys on client and customer satisfaction
has provided continued feedback and enabled the Institute to continually improve to become a recognised
leader in the provision of high quality, cost effective education and training services internationally.
BHI International
Capability Statement
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