download the animal care leaflet - Emirates SkyCargo

Animal Care

Expert Animal Handling 

Emirates SkyCargo’s Animal Care solution 

encompasses proven experience in handling and care 

for live animals, including pets, exotics and the world’s 

finest racehorses, as well as complying strictly with 

IATA Live Animal Regulations (LAR). 

All animals, including domestic pets transported 

are constantly supervised for their safety, comfort 

and security, right from acceptance to delivery, in an 

environment designed to ensure their welfare. While 

animal welfare is our first priority, Emirates SkyCargo 

also ensures that the often complex requirements of 

regulatory authorities are met to avoid unnecessary 

delays at any point and guides the shipper about 

documentation, container requirements and other 

IATA Regulations. 

The same detailed attention and IATA credentials 

that apply for the transportation of live animals 

equally extend to the transportation of horses. 

Emirates SkyCargo provides specialised horse 

stalls, simplified loading and offloading operations 

using a unit-load device, and independently 

controlled air-conditioned zones to ensure horses 

are accommodated in maximum comfort and security. 

A team of expert veterinarians and equine specialists 

are on hand throughout the flight and grooms are also 

permitted to accompany horses. 

With a fleet of state-of-the-art freighter aircraft and the 

dedication of our expert personnel, the wellbeing of 

both domestic and wild animals is assured.

Caring for Pets & Live Animals 

Emirates SkyCargo are experts in the carriage of many 

kinds of animals. Regular travellers with us include 

falcons, dogs, cats and tropical fish. Also, we are 

increasingly carrying more unusual species like lions, 

deer, kangaroos, bears, tigers, hippos, etc. 

No matter what the animal, Emirates SkyCargo offers 

Special Animal Care arrangements designed to meet 

every need. This includes our Animal Care facilities and 

special arrangements at our operational hub in Dubai 

which hosts a team of handling staff, specially trained 

in professional animal care as well as requirements of 

the IATA Live Animal Regulations to ensure the safe 

journey of every animal to its destination. 

IATA Live Animals Regulations 

Whether it is a domestic pet, a thoroughbred 

racehorse or an animal* transported for zoological, 

agricultural or trade purposes, we can guide you 

(if necessary) on how to conform with the IATA Live 

Animals Regulations, the worldwide industry standard 

for transporting fauna by air. The current edition 

is available in print and CD Rom versions. Please 

contact your local Emirates SkyCargo agent for more 

information or visit www.skycargo.com 

CITES - Convention of International Trade in 

Endangered Species’ 

All animals included in CITES, which require that 

their transportation and trade is controlled, must be 

presented along with the CITES certificate. For more 

information, you can contact your local cargo office or 

visit www.cites.org 

*Subject to applicable regulations

Shipment Procedures 

For all animal shipments accepted on Emirates, you must 

make a reservation in advance by contacting your nearest 

Emirates SkyCargo office. For more information on easy 

booking procedures, please visit www.skycargo.com 

We will advise you when your pet should be delivered to 

the airport - usually between two and four hours before 

departure, although this can vary from country to country. 

A strong high quality container, correctly chosen for 

the animal type, nature and size, which conforms to 

IATA Live Animals Regulations must be used, ensuring 

the animal(s) is safe, secure and comfortable. Emirates 

SkyCargo will be pleased to assist you in choosing the 

right containers. For dogs, cats and certain other animals 

(refer IATA LAR), we also have a range of high-quality 

kennels manufactured from sturdy injection-moulded 

plastic, when required. Additionally, those shipping 

animals from Dubai can visit our official handlers, 

the Dubai Kennels and Cattery. For more information, 

visit www.dkc.ae 

Containers must be correctly labelled with the standard 

IATA Live Animals Label, the name and address of 

the owner, a 24-hour contact phone number and the 

consignee’s name and address. If you are carrying a 

pet, the pet’s name must be shown on the container. 

Any relevant information with regard to animal care 

(e.g. watering), must be supplied and attached to 

the container. Moreover, any medication that is being 

given must be declared to the Emirates acceptance 

staff during reservation and acceptance, and if found 

acceptable, be recorded with the name of the drug, 

time and route of administration, and have relevant 

documents attached. For pets, please ensure that all 

vaccinations are up to date and provide vaccination and 

other health certificates.

Emirates SkyCargo does not recommend tranquilising 

or sedating of animals. For smooth and fast delivery 

at destination, we will ensure that there is someone to 

meet your sensitive shipment at the airport of destination. 

We will request that the consignor provides the 

consignee’s confirmation to accept the shipment 

in advance. 

For more important and useful information on live 

animal carriage on Emirates (Emirates Live Animal 

Trransportation Policy), please view the EK Operator 

Variations page in the IATA book - EK01 to EK13 or 

visit http://www.skycargo.com/ourservices/animalCare/ 

animalcare.asp#1

Transporation of Domestic Pets 

Emirates SkyCargo provides a range of pet containers 

(IATA LAR Container Requirement 1) in various sizes. 

Animals must be able to stand in a natural position, 

turn around easily, and lie down comfortably. Kennels 

are available in six sizes: 

Height Width Length 

53.3 cm (21 inches) 40.6 cm (16 inches) 38.1 cm (15 inches) 






Given sufficient notice, Emirates SkyCargo can provide 

these pet kennels conforming to IATA regulations. 

They can be ordered from any Emirates SkyCargo 

office - but order must be placed at least two weeks 

before your pet’s travel. 

We recommend purchasing the container several days 

before travel. By placing familiar bedding, toys or titbits 

inside, your pet will become accustomed to it. 

For further information please visit: 

http://www.iata.org/whatwedo/cargo/live_animals/ 

pets.htm

Fast-track your booking process 

To ensure the safest transport for your animal(s), 

in addition to the basic booking information such as: 

• Number of animals to be transported 

• Number of stalls required (for horses) 

• Origin/Destination 

• Date of travel 

• Consignee and Consignor details 

We also require the following information: 

• Animal common and Scientific Name 

• Individual age, weight and gender 

• Details of any prior transportation just prior to 

delivery to Emirates 

• 24-hour emergency number 

• For dogs and cats, breed name (for mixed breeds 

details of the mixed breeds, if known) 

Preparation of document requirements: 

• All necessary freight papers 

• Customs documents 

• Health papers and certifications 

• All necessary export licenses and the import permit 

Note: Only original documentation must be provided, 

to accompany the shipment. Photocopies must be 

retained by the Shippers. 

Equipment details: 

For equipment accompanying the animals, the 

following must be adhered to: 

• Equipment to be booked in accordance with 

country requirements (under the same AWB as the 

animal or separate) 

• We require an approximate weight of the 

equipment, in order to block space

Horse Transportation 

Be it a thoroughbred horse between races, a 

much loved pony or a family horse, from the moment 

you entrust your horse(s) to us until we deliver it back to 

you, the wellbeing of your horse is our top priority. 

In accordance with IATA’s Live Animals regulations, 

all our equine passengers are loaded into specially 

designed horse stalls that are fully enclosed, 

self-contained units, approved and developed in 

consultation with veterinary experts. 

To maximise the safety of your horses, separate ramps 

at the front and rear of the stall are used for loading and 

unloading, with the animals always facing the front of 

the aircraft during the flight. Non-slip floors and interiors 

without rough or sharp edges are also standard 

features. The stalls can be adapted to carry up to three 

horses, depending on their size, age, condition and the 

owner’s requirements. 

Horses travel on board our state-of-the-art freighter 

aircraft with several independently air-conditioned 

zones, allowing us to regulate the temperature, 

pressure and ventilation to suit the individual needs of 

the horses. In addition, the long haul capabilities of our 

747 freighter aircraft prevents unnecessary stops.

Equine care that goes the extra mile 

Our dedicated cargo professionals across the globe 

put the welfare of each animal first, carefully monitoring 

its condition and watching closely for any erratic 

behaviour. We also have the additional backing of a 

team of external veterinarians and equine specialists 

who are on call at all times to ensure horses are as 

comfortable in the air as they are on the ground.

Travel containers for your dog 

Typical Rigid Plastic Pet Container

skycargo.com 

© 2009 Emirates. All rights reserved. December 2009 / 5000

download the animal care leaflet - Emirates SkyCargo

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