Fundamental Communication and Facilitation Skills in Training ...

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Open-ended Open ended questions: Continued � Open-ended questions produce in-depth responses, and engage learners more fully in discussions and activities � Open-ended questions are more effective in helping retaining learning because they engage learners in processes of exploration, analysis, synthesis. They foster creativity � Open-ended questions begin with “how,“ “what,“ “when“, “in which ways“ “for what purpose”... If possible, avoid/limit “Why” � They do not have a “yes” or “no” answer � Very useful to challenge attitudes hindering learning objectives 4
Scenario �� As your training team is continuing to develop the TOT program, you realize that one of the sessions in the program needs more effective questions to enhance the learning of the participants. Therefore you meet with your team to develop questions that will achieve this aim. 5
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