Quick Reference for M2M Services - Tech Mahindra
Quick Reference for M2M Services - Tech Mahindra
Quick Reference for M2M Services - Tech Mahindra
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e) Widespread <strong>M2M</strong> applications<br />
<strong>M2M</strong> applications are wide spread. <strong>M2M</strong> service provider should clearly identify what<br />
applications or service he is going to provide and design the <strong>M2M</strong> plat<strong>for</strong>m<br />
accordingly. <strong>M2M</strong> plat<strong>for</strong>m should be as generic as possible to develop any kind of<br />
<strong>M2M</strong> application be it fleet management, smart metering, health care, automotive<br />
etc.<br />
f) Security of devices and data<br />
Since <strong>M2M</strong> devices will be remotely located it becomes important to provide physical<br />
as well as data security. <strong>M2M</strong> service provider should design the plat<strong>for</strong>m taking care<br />
of the environmental influence on device physical as well as data protection.<br />
g) Low cost deployment<br />
<strong>M2M</strong> device churn would be very low compared to other communication devices like<br />
mobile phones. Devices once installed will be in service <strong>for</strong> 5 to 10 yrs at least.<br />
Sometimes the device location would not allow manual service e.g. devices in the<br />
hazardous areas like nuclear chambers, explosive material storage, oil extraction<br />
plants, etc. Since ARPU is very low the <strong>M2M</strong> service provider should design a low cost<br />
plat<strong>for</strong>m with reduced CAPEX and OPEX.<br />
Support and Maintenance<br />
For any business to succeed support services is very important. Service Level Agreements are<br />
getting tighter. Sometimes they are getting tied to reverse payments or penalties. It is crucial to<br />
understand what kind of support will be provided to end customers. Service providers need to<br />
budget and plan it accordingly. Incase <strong>M2M</strong> service provider (MMSP) decides to build their own<br />
plat<strong>for</strong>m then E2E responsibilities should be owned by him. MMSP should be equipped with<br />
tools and plat<strong>for</strong>ms to debug and indentify problems at network and device level. Since there<br />
will be lot of overheads, MMSP can outsource support services to 3rd parties like System<br />
Integrators. Incase MMSP decides to partner with MVNO or Telco then SLA with end customers<br />
should be agreed along with MVNO/Telco.<br />
<strong>Reference</strong>s<br />
http://www.jasperwireless.com/news/in-the-news.html<br />
http://www.telenorconnexion.com/news/press-releases/axeda<br />
http://newsroom.sprint.com/article_display.cfm?article_id=1400<br />
http://www.vodafone.com/start/media_relations/news/group_press_releases/2010/vodafone__verizon.ht<br />
ml<br />
http://www.stream-communications.com/enterprise_grade_3g<br />
http://www.wyless.com/index.php/partners/network-partners<br />
http://www.jasperwireless.com/110309.html<br />
http://www.smarttrust.com/newsroom/press/SaskTel<br />
http://www.smarttrust.com/newsroom/press/pr-090805<br />
http://www.smarttrust.com/newsroom/press/pr-100112<br />
© <strong>Tech</strong> <strong>Mahindra</strong> Limited 2010<br />
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