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Phases Process Coach Process Representative Establishment - setting up standard pilot project (eg. CMMI) - defining their own role as process coach - setting process infrastructure - interpretation of each standard - creation of the standard script - creation of the process tool Reinforcement - lean and user-friendly process descriptions - maintenance of the standard script - maintenance of the process tool - training for standard-related tasks Adjustment - changing the interpretation of each standard Episodic Change - smaller changes of the process tool - expanding responsibilities for metastructuring (more standards, more sub-units to serve) - significant changes to the process tool - creation of the standard script - defining the operational processes - maintenance of the standard script - collect, produce and treat user feedback - training on own 'represented' process - changing the operational processes Table 2: Participation of mediators in different phases of metastructuring at A-Suppliers 5. Discussion The findings of our explorative investigation show that in the analyzed case a powerful mechanism for metastructuring of software process standards exists (cp. Figure 2: A). It is an example for the contextualization of standards in use and provides insights in dealing with multiple and plural standard requirements in organizations. This specific type of metastructuring we term standard-use mediation since it structures users of standards “by influencing their interpretations and interactions, by changing their institutional context of use and by modifying the [standard] itself.” (Orlikowski et al. 1995, 425). We found out that standard-use mediation is an explicit, to a large degree conscious and ongoing set of activities and a powerful mechanism in dynamic environments of software development organizations. Full paper GEY & FRIED EGOS conference 2012, Sub-theme 15 16
The case organization A-Suppliers developed step-by-step an entire department as standard- use mediators and as reaction to the increasing amount of process standards they are confronted with (as mentioned in the interviews: CMMI, A-SPICE, ISO26262 and ISO16949). The advent of standards like CMMI or A-Spice around the Millennium increased complexity in the standard landscape for A-Suppliers over the years. First, they gathered positive experiences with a project handling the CMMI process needs. After this sub-step, they upgraded to a department structure which then handled not only CMMI but all the existing process standards. The 'standard' environment of A-Suppliers nowadays is considered as very complex. Figure 2: The Process of Metastructuring at A-Suppliers. The so-called ‘standard bible’ is the result of a translation process of several external and internal standards into a single internal one (cf. Figure 2: B and C as input for A). These three Full paper GEY & FRIED EGOS conference 2012, Sub-theme 15 17
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Page 23: Orlikowski, W. (1996). Improvising

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