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understanding of metastructuring. Empirical studies should investigate to what extent
standard-use mediation varies with the type of standard and individual involved.
In Summary, a well-managed process of standard-use mediation represents a relevant factor
for organizations introducing and using new process standards as response to changing market
requirements or to an increased focus on process quality and process maturity of
organizations. However, the process does not automatically result in a positive outcome
which calls for a comprehensive and careful implementation and continuous adaption to a
changing environment.
Acknowledgment
We are grateful to the interviewed employees of A-Suppliers who participated in this
research. The empirical investigations were funded by the Deutsche Forschungsgemeinschaft
(DFG), Germany and the National Research Foundation (NRF), South Africa.
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