Are your ITIL and your SOA services aligned ? Alain Wegmann ...
Are your ITIL and your SOA services aligned ? Alain Wegmann ...
Are your ITIL and your SOA services aligned ? Alain Wegmann ...
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2. <strong>ITIL</strong><br />
ITSMF – <strong>ITIL</strong>’s Impact<br />
• customer satisfaction improved<br />
through <strong>services</strong> delivery<br />
• productivity improved<br />
• costs reduced<br />
• IT <strong>services</strong> through the use of proven best practice<br />
processes (one of them Service Level Management)<br />
• skills <strong>and</strong> experience better used<br />
st<strong>and</strong>ards <strong>and</strong> guidance<br />
• third party <strong>services</strong> improved delivery<br />
[Source: http://www.itil-officialsite.com/About<strong>ITIL</strong>/Whatis<strong>ITIL</strong>.asp]<br />
(c) EPFL, 2009<br />
7<br />
Business<br />
IT<br />
8
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