Are your ITIL and your SOA services aligned ? Alain Wegmann ...
Are your ITIL and your SOA services aligned ? Alain Wegmann ...
Are your ITIL and your SOA services aligned ? Alain Wegmann ...
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Services to<br />
customers<br />
Business<br />
processes<br />
Applications<br />
<strong>ITIL</strong>’s Embedded Services<br />
Services to<br />
business processes<br />
Challenges<br />
(c) EPFL, 2009<br />
[<strong>ITIL</strong> v3, Service Strategy, p. 124]<br />
9<br />
• <strong>SOA</strong> / <strong>ITIL</strong> from technology to business impact<br />
• <strong>SOA</strong> / <strong>ITIL</strong> hierarchy of <strong>services</strong><br />
(from applications to customers)<br />
� Business <strong>and</strong> IT people have to collaborate !<br />
� IT Development <strong>and</strong> IT Operation have to collaborate !<br />
10
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