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THe HaPPY eMPloYee Keeping employees happy and reducing staff turnover Genuine engagement, building positive relationships and getting to know your employees, is essential in helping to reduce staff turnover. Getting this right is a long term investment in the future of your business which will mean an increase in productivity and profit. It’s been said that 70 per cent of employees leave their boss - not their job. It’s staggering to consider the power of the employee-employer relationship in either keeping or losing staff. how do you know your employees are engaged? An engaged employee is one who feels valued and knows that when they raise an issue, it will be heard. This means that issues are raised and dealt with before they become too big or unmanageable. A focus on engagement also provides the manager with insight into the workplace culture, giving them a first-hand advantage to manage and fully understand issues as they arise. 32 | November 2012 6 tips to keep your staff Engagement doesn’t need to be at a huge cost - strategies for engagement can be as simple as: 1. undertaking small gestures in the workplace to commemorate achievement - 2. even a genuine thank you will be noticed and appreciated recognition of the ‘person’ - this may be through keeping track of birthdays or other special occasions and acknowledging these 3. encouraging friendly competition in the workplace where appropriate - for example, measuring and communicating sales figures or production targets met 4. ensuring that any issues raised are taken seriously and dealt with fairly, promptly and transparently 5. ensuring there are opportunities to ‘touch base’ directly with managers as needed or at set points throughout the year 6. measuring performance so underachievers can be supported to reach the requirements and/or performance managed; and your high performers rewarded. D Taxi Talk - Voice of the Taxi Industry
Book your Taxi inspection now. Road Safety Inspections has dedicated taxi inspectors who provide you with the ultimate taxi inspection service completed in under an hour. Included in our service is: • On-site vehicle registration • Clearance Clearanceof of unroadworthy and and defect defect notices notices • Spare Annual parts Roadworthy for minor repairs Inspections - at cost Call Road Safety Inspections now on 9646 3362 to book an appointment. Same day appointments available. www.busvic.asn.au Performance Coatings Service. Sales. Support. To advertise in Magazine TAXI TALK Voice of the Taxi Industry AdVErTiSE call Toni or Stan on iN 9807 NExT 0237 MONTh’S TAxi TAlk MAGAZiNE Contact Toni Peters at Trade Promotions Pty Ltd P (03) 9807 0237 E info@taxitalk.com.au F (03) 9807 3401 Taxi Talk - Voice of the Taxi Industry November 2012 | 33 taxi service guide T
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