Forrester Research : Analyst : Glenn O'Donnell - Forrester.com
Forrester Research : Analyst : Glenn O'Donnell - Forrester.com
Forrester Research : Analyst : Glenn O'Donnell - Forrester.com
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<strong>Glenn</strong> <strong>O'Donnell</strong><br />
Advanced<br />
PRINCIPAL ANALYST SERVING INFRASTRUCTURE & OPERATIONS PROFESSIONALS<br />
Blog: Infrastructure & Operations Blog<br />
<strong>Glenn</strong> serves Infrastructure & Operations Professionals. He is widely regarded as a top thought leader in IT service<br />
management, IT operations, and the broader social implications of technology evolution. <strong>Glenn</strong>'s specialties are in data center<br />
automation and operational excellence. He is the co-author of The CMDB Imperative, a book on CMDB best practices.<br />
Previous Work Experience<br />
Prior to joining <strong>Forrester</strong>, <strong>Glenn</strong> was a major force in transforming EMC's resource management software business as a<br />
marketing lead and strategic contributor. He is also a former IT operations analyst at META Group. Most of <strong>Glenn</strong>'s career<br />
en<strong>com</strong>passed 21 years in various <strong>com</strong>panies within the Bell System, including Western Electric; Bell Labs; AT&T; and, finally,<br />
Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise<br />
architecture.<br />
Education<br />
<strong>Glenn</strong> studied electrical engineering at Lincoln Technical Institute and <strong>com</strong>puter science at Moravian College.<br />
RESEARCH COVERAGE:<br />
Application Development, Application<br />
Management, Application<br />
Performance Monitoring, CMDB, IT<br />
Asset Management, IT Infrastructure<br />
& Operations, IT Management, IT<br />
Organization, IT Process Automation,<br />
Organizational Design & Change<br />
Management, Software Distribution,<br />
Strategy, Planning & Governance of<br />
IT<br />
GLENN O'DONNELL'S RESEARCH<br />
Most Recent Most Popular<br />
For Infrastructure & Operations Professionals<br />
REPORT: Turn Big Data Inward With IT Analytics<br />
<strong>Glenn</strong> <strong>O'Donnell</strong>, Jean-Pierre GarbaniDecember 05, 2012<br />
Your business is <strong>com</strong>plex. Big data promises to manage this <strong>com</strong>plexity to make better decisions. But the<br />
technology services that run your business are also <strong>com</strong>plex. Many are too <strong>com</strong>plex to manag...<br />
Downloads: 352<br />
For Infrastructure & Operations Professionals<br />
REPORT: Assess Your IT Infrastructure Maturity<br />
Dave Bartoletti, <strong>Glenn</strong> <strong>O'Donnell</strong>October 23, 2012<br />
Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT<br />
infrastructure and operations (I&O) leaders struggle to answer two critical questions:...<br />
Downloads: 205 Rating:<br />
For Infrastructure & Operations Professionals<br />
REPORT: <strong>Forrester</strong>'s IT Infrastructure Maturity Assessment<br />
Dave Bartoletti, <strong>Glenn</strong> <strong>O'Donnell</strong>October 15, 2012<br />
<strong>Forrester</strong>'s IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key<br />
IT infrastructure elements within four top-level domains: oversight, people, pro...<br />
©2011, <strong>Forrester</strong> <strong>Research</strong>, Inc. All rights reserved.<br />
UPCOMING EVENTS<br />
FORUM:<br />
<strong>Forrester</strong>'s Forum For CIO, EA,<br />
Security & Risk, Infrastructure &<br />
Ops, And Sourcing Professionals<br />
Date: May 06, 2013<br />
Location: Washington, DC<br />
Register Now<br />
View All<br />
RECENT CLIENT INQUIRIES<br />
Application Dependency Mapping<br />
Tools<br />
June 05, 2012<br />
Does <strong>Forrester</strong> Have Any Market<br />
Share Data For Microsoft's<br />
System Center System<br />
Management Products?<br />
March 27, 2012<br />
What Expectations Should We
Downloads: 33<br />
For Infrastructure & Operations Professionals<br />
REPORT: Optimize IT Infrastructure Around Key Workloads<br />
Richard Fichera, Andre Kindness, Dave Bartoletti, <strong>Glenn</strong> <strong>O'Donnell</strong>September 07, 2012<br />
The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares<br />
about out<strong>com</strong>es and holistic services, not server, storage, and network technologies. Fo...<br />
Downloads: 352 Rating:<br />
For Infrastructure & Operations Professionals<br />
REPORT: Balance Disciplined Service Management And Automation With Flexibility<br />
<strong>Glenn</strong> <strong>O'Donnell</strong>June 05, 2012<br />
This report outlines the policies and procedures IT infrastructure and operations (I&O) leaders and their teams<br />
should follow to effectively govern their service management and automation (SMA) ...<br />
Downloads: 243<br />
View all of <strong>Glenn</strong> <strong>O'Donnell</strong>'s <strong>Research</strong><br />
For Infrastructure & Operations Professionals<br />
REPORT: Service Catalog — Your Prerequisite For Effective IT Service Management<br />
Eveline Oehrlich, <strong>Glenn</strong> <strong>O'Donnell</strong>October 28, 2009<br />
The vision and purpose of effective IT service management is to efficiently develop, operate, and deliver services<br />
with value and alignment to the business. To do this, IT must transform itself ...<br />
Downloads: 1681<br />
For Infrastructure & Operations Professionals<br />
REPORT: Inquiry Spotlight: ITIL, Q4 2008<br />
Eveline Oehrlich, <strong>Glenn</strong> <strong>O'Donnell</strong>October 08, 2008<br />
Every day <strong>Forrester</strong> sees growing interest in the IT Infrastructure Library (ITIL) in the form of client inquiries with<br />
our analysts. Between July 2007 and July 2008 <strong>Forrester</strong>'s IT infrastructure...<br />
Downloads: 1068<br />
For Infrastructure & Operations Professionals<br />
REPORT: Drive Service Management Adjustments With Peer Comparisons<br />
<strong>Glenn</strong> <strong>O'Donnell</strong>May 16, 2012<br />
This report outlines <strong>Forrester</strong>'s solution to benchmark your service management and automation (SMA) initiative.<br />
To understand the current state and future of SMA, <strong>Forrester</strong> partnered with the US...<br />
Downloads: 1220<br />
For Infrastructure & Operations Professionals<br />
REPORT: Develop Your Road Map For Service Management And Automation Processes<br />
Eveline Oehrlich, Jean-Pierre Garbani, <strong>Glenn</strong> <strong>O'Donnell</strong>, Stephen Mann, John RakowskiFebruary 07, 2012<br />
This report outlines <strong>Forrester</strong>'s solution to help IT infrastructure and operations (I&O) leaders develop their road<br />
map of service management and automation processes (SMA) using <strong>Forrester</strong>'s Tec...<br />
Downloads: 1209 Rating:<br />
For Infrastructure & Operations Professionals<br />
REPORT: IT Operations 2009: An Automation Odyssey<br />
<strong>Glenn</strong> <strong>O'Donnell</strong>July 24, 2009<br />
A <strong>com</strong>bination of forces, including skyrocketing <strong>com</strong>plexity and severe economic pressure, are radically and<br />
irreversibly altering the IT landscape. New methods, new functional sourcing, and new o...<br />
Downloads: 939 Rating:<br />
View all of <strong>Glenn</strong> <strong>O'Donnell</strong>'s <strong>Research</strong><br />
GLENN O'DONNELL'S PLANNED REPORTS<br />
JAN 2013<br />
©2011, <strong>Forrester</strong> <strong>Research</strong>, Inc. All rights reserved.<br />
Set For Support For Internally<br />
Facing Applications?<br />
March 27, 2012<br />
View All<br />
RECENT MEDIA CITATIONS<br />
"Infrastructure Primed For<br />
Consolidation And The Cloud"<br />
Information Management<br />
September 28, 2012<br />
"How To Prepare For IT Service<br />
Delivery Of The Future"<br />
CIO August 31, 2012
REPORT: The State Of Service Management And Automation In 2012<br />
This report will report and analyze the results of the second <strong>Forrester</strong>/itSMF Service Management and<br />
Automation survey. This report outlines <strong>Forrester</strong>'s solution to benchmark your service manage...<br />
CLIENTS WHO WORK WITH GLENN O'DONNELL ALSO WORK WITH:<br />
ONICA<br />
KING<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
View all related <strong>Analyst</strong>s<br />
RICHARD<br />
FICHERA<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
RACHEL A.<br />
DINES<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
©2011, <strong>Forrester</strong> <strong>Research</strong>, Inc. All rights reserved.<br />
EVELINE<br />
OEHRLICH<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
STEPHEN<br />
MANN<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
DAVID K.<br />
JOHNSON<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
CHRISTIAN<br />
KANE<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
DOUG<br />
WASHBURN<br />
INFRASTRUCTURE<br />
& OPERATIONS<br />
LAUREN E.<br />
NELSON<br />
INFRASTRUCTURE<br />
& OPERATIONS
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