July/ August 2012 - Orchid Country Club

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28 Staff Birthday Parties in MAy & june 2012 CPR + AED Training Eighteen selected staffs attended the course that will equip participants with the necessary life-saving skills and confidence to respond during cardiac emergencies. All staffs are awarded the CPR + AED certificate accredited by the National Resuscitation Council and is valid for two years. Emergency Exercise Drill 10 selected staffs had come together on the golf course for the CPR and AED Drill on 30 May 2012. The drill exercise was a success!
Testimonials I’m writing in to give my compliments to you and your staffs at Orchid Country Club, and also the liberty to commend the excellent service of your Chief Security Officer, Mr William Sim. I was at the club one afternoon and I left my iPad at the Gym without realizing until I got home. I visited the club again the next morning to trace my path and to locate my lost iPad. A security staff referred me to Mr. William Sim, he promptly took down the details and assisted to locate my iPad at the places I have visited. Soon, it was located and returned to me. I congratulate you and your club for having such a dedicated and effective staff and also wish to commend the excellent service from the OCC Security team which would be a reflection of William’s strong leadership. My best wishes, and much more success to OCC. Yours Sincerely, Already in my 50s, I have always been looking for ways to get fitter and I happened to come across a notice about a Taekwondo class in the OCC club magazine. I decided to give it a try. Any worries about not being able to cope with the training were quickly put at ease by the Chief Instructor, Mr Richard Wong of Climatic TKD Groups. With careful guidance, there wasn’t any stress as we progressed at our own pace depending on our fitness level and capability. The lessons have a good mix of physical training as well as theoretical explanations with a strong emphasis on discipline and respect. I always look forward to a good workout with my teammates after a stressful week at work. I have been training Taekwondo with OCC since the 2010 and hold a brown belt currently. I have benefited greatly, noticing an overall increase in fitness, health and alertness. Best Regards, William Goh Dear Mr. Peter Goh, Helen Shek Regional Director TheExecutiveCircle Asia Pacific Pte Ltd I have enjoyed my time in Singapore and OCC. The front desk staff has been accommodating and responsive. Suhaimi was great. The banquet team is always willing to adjust to our meal times. I am pleased and thankful to everyone who made the week a big success. I have also enjoyed my room and view. Great job everyone! Dear Mr. Gopal, I would like to express my appreciation to your team for making my stay at OCC a very pleasant experience. Although there are minor hiccups, the team did their best to rectify with the best of their abilities. For example, when I feedback that the fridge in the room is not working, the team did a swap within 5 mins and I was impressed. Next, the toilet bowl area was leaking and your housekeeping staff, Aisha, immediately expressed concern that the floor might be slippery and asked if we would like a room swap. Lastly, Chan and Varu did not push my queries away and kept me updated promptly. Overall, the front desk, housekeeping and maintenance team are indeed attentive and responsive to guest’s needs. Thank you. Harold Hill Dear Mr. Peter Goh, I would like to formally and publicly commend all OCC staffs for the excellent service provided during my wedding dinner on 6th May 2012 at the Grand Ballroom. The level of service extended was far beyond our expectations; especially the banquet staffs. Karen, Armi and their teams should be held up as an example for other to emulate for their extraordinary commitment to excel in customer service and support. They truly deserve my praise for their support and service Kind Regards, Tan Ming Wei This email serves to congratulate you in your achievement of selecting dedicated staffs that are the heart and souls of a prestigious club. I have seen many improvements in clients’ service since I joined some years ago. The culture set by management is on the right track, that of listening and tailoring to the clients’ needs and winning their patronage and loyalty. - I would like to single out an outstanding gym staff, Stanley Conelius, a real asset to OCC. Ever since he came, the gym has become so inviting due to the following efforts: - Cozy reading corner with comfortable seats with good reading material, - Colorful fishes in the clean aquarium - Massage chair in the gym - Putting up encouraging prompters to excel, persevere and share space cordially - Being attentive, proactive and encouraging to the gym users A good gym, in my view, is one where it provides inclusive and conducive environment to better one’s health and shares comradeship. All the very best to you and the Management. Tan Wee Ming Poseidon Marine Industrial & Yamato Technologies Pte Ltd Yours sincerely, Catherine Lau 29
Page 1 and 2: iSSue 20 July - August 2012 mICa (P
Page 3 and 4: contentS 8 workPlaCe safety ImProve
Page 5 and 6: Stay & Save Sundays Enjoy 1-for-1 r
Page 7 and 8: club patron Mr Lee Kuan Yew general
Page 9 and 10: congrAtulAtionS… …to the winner
Page 11 and 12: Care for the Course The Golf Depart
Page 13 and 14: August fringe eventS 3 AuguSt, frid
Page 15 and 16: Monthly MedAlS reSultS DENDRO / VAN
Page 17 and 18: Karnataka Golf Association, India K
Page 19 and 20: 17 june 2012 cluB preSident’S cup
Page 21 and 22: 14th occ ladies invitational wednes
Page 23 and 24: 29 April 2012 OCC was proud to be t
Page 25 and 26: 2 june 2012 A total of 65 OCC and A
Page 27 and 28: joy with the uKulele! Date: every w
Page 29: New jAcKpot MAchineS! Have you been
Page 33 and 34: More new ActivitieS And proMotionS
Page 35 and 36: Cozy up together with friends and f
Page 38 and 39: 36 eciprocal / Access club director
Page 40: It’s time to waltz, twirl & sway

July/ August 2012 - Orchid Country Club

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