multifunctional powerhouse - Mercedes Benz

28 SERVICE • UNIMOG 2 • 2010
Being a king
The customer is king – it’s an old yet nonetheless true saying.
But few businesses really apply the principle. Unimog Service
proves that service is also always a question of attitude and
commitment to one’s own products.
TO BE A KING. To be cared for in every respect. To express wishes, and
have them fulfilled. That level of customer expectation in terms of what
service providers should deliver is certainly not an outdated maxim – as
is clearly shown by what Unimog Service is able to offer: top standards
of quality and environmental awareness, demonstrated to customers on
a daily basis. When drivers bring their Unimog to the service centre,
they are looking for one thing above all else: rapid assistance, with
sound advice. Trust is a key element in this business, and it is founded
on a combination of reliable service backup and expert technical knowhow.
And trust has to be earned. A service provider is put to the test
time and again, every day, and has to deliver performance, flexibility
and a strong sense of personal care and attention.
Tailored service packages
Selective service packages are part of the standard offer when buying
a new Unimog. Customers can choose from the following levels of service
agreement, each bundling a range of services in a tailored package:
� Service Extend. This provides an extended warranty for the drive
train. Agreement terms can be up to 36 months, or 4,500 operating
hours, from date of first registration. The only exclusions are maintenance
and wearing parts. The drive train cover is available for the U 20
and for the 100 and 1000 series.
� Service Extend Plus. This service agreement protects the vehicle
comprehensively, from the drive train and chassis to the frame, as well
as the fuel, exhaust and steering systems. It also includes the electronics.
The warranty period is 36 months / 4,500 operating hours or
24 months / 3,000 operating hours from date of first registration. Again
maintenance and wearing parts are excluded. Service Extend Plus can
also be taken out with Service Mobility Protection.
� Service Complete. The top option for comprehensive additional
protection of the Unimog is the Service Complete agreement. It covers
all workshop work, from coordination of appointments through to
invoice checking. It also incorporates vehicle management, as well as
Help, as soon as it is needed, and in full: With the Service Complete package, any Unimog
can be provided with the optimum backup at all times – at a calculable fixed price.