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28 SERVICE • UNIMOG 2 • 2010 Being a king The customer is king – it’s an old yet nonetheless true saying. But few businesses really apply the principle. Unimog Service proves that service is also always a question of attitude and commitment to one’s own products. TO BE A KING. To be cared for in every respect. To express wishes, and have them fulfilled. That level of customer expectation in terms of what service providers should deliver is certainly not an outdated maxim – as is clearly shown by what Unimog Service is able to offer: top standards of quality and environmental awareness, demonstrated to customers on a daily basis. When drivers bring their Unimog to the service centre, they are looking for one thing above all else: rapid assistance, with sound advice. Trust is a key element in this business, and it is founded on a combination of reliable service backup and expert technical knowhow. And trust has to be earned. A service provider is put to the test time and again, every day, and has to deliver performance, flexibility and a strong sense of personal care and attention. Tailored service packages Selective service packages are part of the standard offer when buying a new Unimog. Customers can choose from the following levels of service agreement, each bundling a range of services in a tailored package: � Service Extend. This provides an extended warranty for the drive train. Agreement terms can be up to 36 months, or 4,500 operating hours, from date of first registration. The only exclusions are maintenance and wearing parts. The drive train cover is available for the U 20 and for the 100 and 1000 series. � Service Extend Plus. This service agreement protects the vehicle comprehensively, from the drive train and chassis to the frame, as well as the fuel, exhaust and steering systems. It also includes the electronics. The warranty period is 36 months / 4,500 operating hours or 24 months / 3,000 operating hours from date of first registration. Again maintenance and wearing parts are excluded. Service Extend Plus can also be taken out with Service Mobility Protection. � Service Complete. The top option for comprehensive additional protection of the Unimog is the Service Complete agreement. It covers all workshop work, from coordination of appointments through to invoice checking. It also incorporates vehicle management, as well as Help, as soon as it is needed, and in full: With the Service Complete package, any Unimog can be provided with the optimum backup at all times – at a calculable fixed price.
the personalised Unimog Service Card. The benefit is that the vehicle is always ready according to schedule, and costs are calculable based on fixed instalments. � Service Leasing Complete. With this package, <strong>Mercedes</strong>-<strong>Benz</strong> offers a full-service package covering maintenance, repair, warranty and also vehicle leasing, all from one source. Routine care and maintenance: a must The Unimog is usually operated on continuous duty. In Summer. In Winter. Off road. On road. A breakdown can very quickly turn into a cost. This makes routine care and maintenance all the more important, both in ensuring optimum protection of the vehicle and in saving its operators money. If you have any questions please contact your local authorised Unimog dealer. r Advertisement Reliable machines for urban and rural areas Clearing, de-icing and cleaning of circulation areas; we offer innovative and tailor-made system solutions for every purpose of application. Schmidt –your partner when it comes to safety on our roads! Schmidt Winterdienst- und Kommunaltechnik GmbH Albtalstraße 36, 79837 St. Blasien Phone: + 49 7672 412 0, Fax: + 49 7672 412 230 info@aebi-schmidt.com, www.aebi-schmidt.com UNIMOG 2 • 2010 • SERVICE 29 With attention to detail and a real feel for the product: Unimog Service is a hit among customers thanks to offers including selective, customisable service packages.
Page 1 and 2: www.mercedes-benz.com September 201
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Page 17 and 18: able to conduct practical trials in
Page 19 and 20: The U 500 is a boon to Eugen Betz b
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