Installation Support Policy QAS Pro On Demand - Annual ... - QAS.com

1. Introduction
Installation Support Policy
QAS Pro On Demand - Annual Licence
Experian QAS Technical Services
Installation Support Policy
QAS Pro On Demand - Annual Licence
This Installation Support Policy (“Policy”) should be read in conjunction with the Experian QAS Standard Terms and
Conditions (“STAC”) entered into by Experian QAS and your organization (“Customer”). This Policy describes the
services Experian QAS technical resources will provide to you in order to assist you in integrating the Licensed
Materials you purchased. You may choose to purchase Professional Services to augment the services available to
you at the then current Professional Services rates.
2. Explanation of Terms
Any capitalized terms in this Policy shall have the meanings specified in the Experian QAS STAC.
3. Deliverables
Experian QAS will provide AJAX Best Practices sample code to facilitate the web service integration. AJAX Best
Practice sample code is a pre-built workflow that utilizes the QAS Pro Verification Engine to guide users through
validating address information. A member of the QAS Technical Services team will be available for up to two (2)
hours of consulting on the structure and logic of the AJAX Best Practices sample code, but it is expected that the
Customer will be performing the integration on their own. The following items shall be delivered by QAS Technical
Services during this project:
3.1 QAS Technical Services will confirm that the Customer can access the QAS Pro On Demand web service
with their user credentials.
3.2 QAS Technical Services will confirm that the QAS sample pages are properly configured and that the QAS
Pro On Demand web service is accessible.
3.3 Up to two (2) hours of consulting on QAS AJAX Best Practices sample code.
4. Project Assumptions
The following are the assumptions related to basic services:
4.1 This project will require no more than four (4) hours of engagement from QAS Technical Services.
4.2 All consulting will be conducted remotely via WebEx.
4.3 The Customer has access to the source code in their application.
4.4 QAS Pro On Demand – Annual License is being used on an external-facing website (as opposed to an
internal CRM system or other internal database).
4.5 The Customer is integrating Pro Web with no more than two (2) address entry forms (ex. Billing Address
and Shipping Address) in their web application.
4.6 The Customer will use QAS AJAX Best Practices in C#.NET, PHP, or JSP.
4.7 The Customer will make available a web developer(s) knowledgeable in the coding language in which the
Customer’s web application is written.
4.8 The Customer will make available a web developer(s) knowledgeable in JavaScript as well as one of the
QAS AJAX Best languages.
4.9 The Customer is not significantly modifying QAS AJAX Best Practices work flow beyond cosmetic changes.
4.10 QAS Technical Services will not write or modify any code for the Customer.
4.11 QAS Technical Services will not be responsible for debugging Customer code or modified QAS AJAX Best
Practices code.
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Experian QAS Technical Services
Installation Support Policy
QAS Pro On Demand - Annual Licence
4.12 The Customer will provide one project management resource that is empowered to set schedules and
allocate resources within the Customer’s operation.
4.13 The Customer has made available an installation environment that meets the product’s minimum system
requirements and that environment is available to be accessed using remote connection, such as Remote
Desktop.
5. Engaging Professional Services
If the project exceeds the scope of stated deliverables or contradicts the stated assumptions, Experian QAS offers
consulting through the Professional Services department. If the Customer would like a member of Professional
Services to consult on custom integrations, editing code or build a custom integration, these services may be
purchased at the then current Professional Services rates.
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