Member State Listing - National Association of Professional Geriatric ...

cannot make an informed decision, then
the gcm should see that all decisions
concerning the primary client are made
by the person(s) with the legal authority
to do so.
Standard 3 • Right to Privacy
standard
the gcm should respect the client’s
right to privacy and, when applicable,
that of the client system. the limits
of confidentiality should be clearly
explained to the client or designated
decision-maker.
rationale
the gcm frequently needs to share
information with others in order to
fulfill his/her responsibilities. the
gcm utilizes knowledge of the client’s
physical and mental status, financial and
legal affairs, and family and community
supports to achieve maximum wellbeing
for the client. due diligence must
be exercised at all times to protect the
privacy of this information.
Guidelines
a. the gcm should consider all
information in the client’s records
confidential.
b. the gcm has a responsibility to
be knowledgeable of, and abide
by, all applicable state and federal
laws and regulations regarding
confidentiality and the client’s right
to privacy, including with respect to
health information and electronic
records.
c. the gcm should maintain a valid
authorization to release information.
d. the gcm should act judiciously
when sharing client information with
others.
the gcm should ensure that all
communications are conducted in a
manner that allows for the maximum
amount of privacy.
the obligation of confidentiality
may be waived in circumstances
when the care manager believes it is
necessary to protect the client from
harming him/herself or others.
the care manager has a
responsibility to abide by the laws
of their state relating to vulnerable
adults including the reporting of
abuse, neglect and exploitation as
required in that state.
Standard 4 • Recognition of the GCM’s
Personal values and Beliefs
standard:
the gcm should have a conscious
awareness of their personal values and
beliefs and the impact of these on their
practice with clients.
rationale
personal awareness is neccesary to provide
objective professional services.
Guidelines
a. the gcm should be cognizant of
their personal and professional
value system and beliefs through a
continuous process of self-reflection
and/or case consultation.
if there is a circumstance in which
the client’s wishes and preferences
are in conflict with the professional
judgment and values of the gcm,
there is an obligation to identify
and address the disparity. the
gcm should make every effort to
arrive at a mutually acceptable
solution. if those disparities
cannot be reconciled, the gcm has
an obligation to offer alternative
services to the client.
the gcm may refuse to accept a new
case or continue in a case if the gcm
believes that remaining in the situation
would require compromising
his/her own values or beliefs. the
gcm can terminate his/her involvement
by providing reasonable written
notice and recommend alternate
services.
Standard 5 • Professionalism of the
relationship
standard
the gcm should not exploit
professional relationships with the
client and/or members of the client
system and should maintain appropriate
boundaries.
rationale
the gcm should be aware of and resist
those influences and pressures that may
interfere with the exercise of professional
discretion and impartial judgment.
Guidelines
gcms:
a. are sensitive to the power of the
professional relationship.
� should refrain from entering
9
Standards of Practice
napgcm 2011-2012 directory of members
into a dual relationship if the
relationship could reasonably be
expected to impair the care manager’s
competence or effectiveness
or may put the client at risk
of exploitation or harm.
� should avoid the giving or receiving
of any gifts that may impair
their impartial judgement or
might lead to exploitation.
� should never engage in sexual
contact with the client and/or
members of the client system.
reGardinG tHe ProFessionaLisM
oF tHe Practice:
Standard 6 • Definition of Role
standard
the gcm should clearly define his/her
role and scope of practice to clients and
others involved with the client system.
rationale
gcms are professionals with diverse
educational backgrounds and skill sets.
therefore each gcm should define his/
her scope of practice and the particular
roles he/she will accept in assisting
clients and those involved in the client’s
care.
Guidelines
a. the gcm should provide a clear,
comprehensive explanation of his/
her role and responsibilities to clients
and the client system.
b. the gcm should accept only those
roles and responsibilities for which
he/she has the skills, knowledge
and training. He/she should recommend
consultations with other
experts as needed.
Standard 7 • Development of Plans of
care
standard
the gcm should strive to provide
quality care using a flexible care plan
developed in conjunction with the older
person and/or client system.
rationale
a plan of care with the stated recommendations,
goals and appropriate
interventions must be flexible enough
to deal with the older person’s changing
status. the overall goal is to strive
to assist the older person to attain the
highest level of health and quality of life