Code of Practice For Private Hospitals, Nursing Homes and ...

Chapter 5 Quality Management of Services
5.1 Overview
It is of paramount importance that services provided in the
establishment are of quality and appropriate to the needs of patients.
Patients should receive timely assessment of their health problems and
appropriate treatment and care. Quality assurance is an objective and
systematic monitoring and evaluation of the health services provided. It
provides the establishment a basis for improvement of its service.
5.2 Quality Management
5.2.1 The management adopts an attitude and an orientation that
permeates the establishment to strive for excellence and
continuous improvement to meet the expectations of the internal
and external customers. Staff accept responsibility for the quality
of their work, and achieve genuine commitment and active
involvement from the management.
5.2.2 The management must plan to improve its performance in a
systematic, coordinated and continuous manner. The approach to
improving performance should be described by the management
in order to tie in with the vision, mission, finance, day-to-day
operations and culture of the establishment.
5.2.3 Managing for quality is performed by the use of the concepts of
quality planning, quality control and quality improvement.
5.2.4 Each clinical service has continuous quality improvement
activities that are part of the overall hospital-wide plan.
5.3 Quality Committee
5.3.1 A Quality Committee comprising members from multidisciplinary
services is set up to prescribe standards of care and service. The
Chairman or members of the committee have received training in
conducting quality assurance activities.
Code of Practice for Private Hospitals, Nursing Homes and Maternity Homes 26