THE BUYER'S GUIDE TO PRIVATE AVIATION - NetJets
THE BUYER'S GUIDE TO PRIVATE AVIATION - NetJets
THE BUYER'S GUIDE TO PRIVATE AVIATION - NetJets
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24 I viSit netJetS.CoM<br />
do owners have a dedicated team of customer service specialists to ensure the<br />
quality of their travel experience and overall customer satisfaction?<br />
Your interaction with a professional, dedicated customer service and fleet support staff will<br />
ensure that every aspect of your trip is handled efficiently and that the quality of the interaction is<br />
controlled. This includes scheduling, aircraft exchange, route planning, dispatch requirements,<br />
ground transportation, security, and catering. It’s important to determine if you will have the<br />
same customer service and fleet support staff for the duration of your relationship with the<br />
company to enable you to establish a strong bond with individuals who understand your<br />
travel needs.<br />
How large is the program’s fleet?<br />
Fleet size is a significant factor in how quickly and effectively a fractional program can respond<br />
to owners. The more aircraft a program has dispersed across the United States, Europe, and<br />
the rest of the world, the more likely it is that an aircraft will be accessible when and where you<br />
need it.<br />
What is the provider’s overall commitment to quality?<br />
State-of-the-art facilities are a good indication of a provider’s overall commitment to customer<br />
satisfaction and quality. Visit a provider’s operations center before you decide to buy.<br />
How well prepared is the provider in the event of an in-flight medical situation?<br />
State-of-the-art medical equipment and the ability to perform specific medical procedures are<br />
critical components of a provider’s onboard medical support program. Each aircraft should be<br />
stocked with medical kits, emergency oxygen, automated external defibrillators (commonly<br />
referred to as AEDs), descriptive manuals, and, most importantly, a well-trained crew.<br />
In addition, the crew should have 24-hour access to trained medical professionals on the<br />
ground to assist them in diagnosing symptoms, administering first-aid, and, if necessary, to<br />
advise that the aircraft be diverted to get the patient to the nearest medical facility.