THE BUYER'S GUIDE TO PRIVATE AVIATION - NetJets

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tyPe HoW to Goes eVaLuate Here a PriVate aViation ProVider 24 I viSit netJetS.CoM do owners have a dedicated team of customer service specialists to ensure the quality of their travel experience and overall customer satisfaction? Your interaction with a professional, dedicated customer service and fleet support staff will ensure that every aspect of your trip is handled efficiently and that the quality of the interaction is controlled. This includes scheduling, aircraft exchange, route planning, dispatch requirements, ground transportation, security, and catering. It’s important to determine if you will have the same customer service and fleet support staff for the duration of your relationship with the company to enable you to establish a strong bond with individuals who understand your travel needs. How large is the program’s fleet? Fleet size is a significant factor in how quickly and effectively a fractional program can respond to owners. The more aircraft a program has dispersed across the United States, Europe, and the rest of the world, the more likely it is that an aircraft will be accessible when and where you need it. What is the provider’s overall commitment to quality? State-of-the-art facilities are a good indication of a provider’s overall commitment to customer satisfaction and quality. Visit a provider’s operations center before you decide to buy. How well prepared is the provider in the event of an in-flight medical situation? State-of-the-art medical equipment and the ability to perform specific medical procedures are critical components of a provider’s onboard medical support program. Each aircraft should be stocked with medical kits, emergency oxygen, automated external defibrillators (commonly referred to as AEDs), descriptive manuals, and, most importantly, a well-trained crew. In addition, the crew should have 24-hour access to trained medical professionals on the ground to assist them in diagnosing symptoms, administering first-aid, and, if necessary, to advise that the aircraft be diverted to get the patient to the nearest medical facility.
does the provider offer any value-added benefits to its owners? HoW to eVaLuate a PriVate aViation tyPe Goes ProVider Here Some providers offer their owners unique benefits, including invitations to exclusive events, access to higher levels of service from ground transportation providers, discounts and special offers with other companies – all of which add experiential value to their owners. WorLdWide serVice Many people who fly on private jets frequently travel outside the United States which means that worldwide operations are important to owners. They want to be able to utilize their aircraft practically anywhere they fly for personal and/or business use. To the extent that you require international travel, you will want to determine whether the private aviation provider offers safe, seamless, worldwide operations and is truly global in scope. Here are some key considerations: does the private aviation provider manage a significant fleet of large cabin aircraft capable of long-range, nonstop international flights? Whether you plan to purchase a large cabin aircraft or a smaller one from which you will exchange to a large cabin aircraft as needed, you should investigate the overall size and capabilities of the fractional aircraft company’s large cabin fleet. The size of the fleet capable of international flights may be an indicator of a company’s commitment and investment to provide seamless international service. In addition, look for a company that offers comprehensive in-house international flight planning and security services to ensure a seamless process whether you travel domestically or internationally. does the private aviation provider manage their own program(s) outside the united states? Seek a fractional aircraft ownership program that manages air travel in other countries itself and does not subcontract the entire service through a third-party charter company. Even if you fly abroad commercially, make sure you have guaranteed access to the program’s fleet once you arrive overseas. You’ll want to learn about the program’s bases of operation, their infrastructure, their processes, and their safety record. Your safety, security, and service expectations when flying in other countries should be equivalent to those when you are flying in the United States. CaLL 1-877-638-5387 I 25
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