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PEOPLE FOCUS - CIPD

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AWARDS <strong>PEOPLE</strong> <strong>FOCUS</strong><br />

employee engagement and<br />

motivation.<br />

The Best Companies study places a<br />

strong weighting on the views of<br />

employees and how they perceive their<br />

organisation and the people in it - which<br />

ETP strongly endorses.<br />

It is vital when considering any kind of<br />

improvement process that companies<br />

solicit the views and opinions of their<br />

employees - who are their most<br />

important asset. The Best Companies<br />

study is not only about achievement, but<br />

also about improvement.<br />

This year's study involved an input from<br />

approx 35,000 employees who gave their<br />

views on key workplace issues like<br />

• Internal Communications<br />

• Training & Development<br />

• Work Life Balance<br />

• And Diversity<br />

Ongoing research by my own Institute,<br />

<strong>CIPD</strong>, is clearly demonstrating that an<br />

organisation can thrive if<br />

• it has enough people who feel<br />

committed to it;<br />

• feel proud to tell others where they<br />

work;<br />

• and are willing to stay for an<br />

appropriate period of time.<br />

These people will be willing to engage in<br />

the type of discretionary behaviour that<br />

helps their organisations succeed.<br />

Some of you with decades of<br />

management experience will<br />

remember that ‘discretionary<br />

behaviour’ used be the sort of thing<br />

that could get you fired!<br />

Michael McDonnell, chairman, FAS Excellence Through People; Billy Kelleher TD, Minister<br />

for Labour Affairs; Tony Dunbar, FAS Excellence Through People; Vincent Crowley, CEO,<br />

Independent News and Media; and Bob Lee, CEO, Great Place to Work Institute.<br />

In those bad old days people were<br />

expected to arrive on time, do exactly<br />

what they were told and then go home<br />

- unless overtime was needed!<br />

I am glad to say things have moved on a<br />

lot, and today an individual’s<br />

discretionary behaviour is key to overall<br />

performance outcomes.<br />

Otherwise you ended up with the old<br />

‘warm body rate’ whereby people<br />

presented themselves at a workplace<br />

- made a minimal contribution, partly<br />

to avoid doing anything wrong, and<br />

any extra effort was often only in<br />

accordance with productivity premia.<br />

The leading companies here this evening<br />

have shown their commitment to<br />

building different workplaces, that are<br />

both effective and productive. Many will<br />

know from experience that this can only<br />

be achieved when strategic people<br />

management is as core to the<br />

organisation as good management<br />

information systems, quality standards,<br />

and budgetary compliance.<br />

Billy Kelleher TD, Minister for Labour Affairs; Carmel O’Connor, PwC (winner of overall<br />

Best Company to Work For); Vincent Crowley, CEO, Independent News and Media<br />

(Ireland); and Ronan Murphy, PwC.<br />

48<br />

Having a great place in which to work<br />

is not an end in itself – it is a means<br />

towards improving performance and<br />

organisational success. That is why for<br />

example we have positioned<br />

Excellence Through People as a<br />

business improvement tool.<br />

Many of the great companies here this<br />

evening already have the ETP standard. I<br />

would urge those who don’t to give<br />

serious consideration to acquiring it,<br />

because it complements the Great Place<br />

To Work initiative so well.<br />

In conclusion, I am particularly impressed<br />

with the fact that the Best Companies<br />

Study places such a strong emphasis on<br />

measuring the level of trust in the<br />

workplace.<br />

Trust makes everything possible. When it is<br />

low, every decision is questioned and<br />

change is resisted. On the other hand,<br />

when it is high – anything is possible, such<br />

as greater innovation, competitiveness and<br />

better business results.<br />

All of you in this room have committed<br />

yourselves to excellence. As such you are<br />

true ambassadors for our country as we<br />

compete in a demanding global<br />

marketplace.<br />

Finally, I would like to compliment the<br />

Great Place to Work Institute, for this<br />

excellent initiative and the Irish<br />

Independent for their on-going<br />

promotional support.<br />

It is indeed a real pleasure to be with you<br />

this evening and share in your great<br />

success. ■<br />

For more information on ETP<br />

visit www.fas.ie

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