IEHA QUARTERLY - hawaii-ieha

Issue 4, November 2009
President: John Yamamoto
Park Shore Waikiki
1st Vice President: Kelsea Kaliko Soon
Miramar at Waikiki
2nd Vice President: Carleton Yanaga
Team Clean, Inc.
Secretary: Ruth “Maile” Broniola
Miramar at Waikiki
Treasurer: Madeline Chang
Aston Waikiki Sunset
BOD: Teresa Calabrese
Sysco Guest Supply
BOD: Leslie Grandison
Team Clean, Inc.
BOD: Ivy Kwok
Outrigger Waikiki on the Beach
BOD: Gary Nushida
Hawaii Prince Hotel
BOD: Elaine Terry
Hawaii Hospitality magazine
IEHA QUARTERLY
The official publication of the International Executive Housekeepers Association, Hawaii Chapter
Do you have comments or questions? Would you
like to become a member of our organization? Please
contact us!
Contact: John Yamamoto, (808) 921-7620
E-mail: jyamamoto@aquaresorts.com
Website: www.hawaii-ieha.org
Calendar of Events
December 2, Linen Drive
Terry, linen and amenities needed. Contact Gary
Nushida at 944-4432 or gnushida@hiprince.com
for details.
December 17, Thursday noon
Christmas party at Beijing Restaurant (Royal
Hawaiian Center, third floor above Cheesecake
Factory). $25 per person. Dress in your favorite
ethnic costume and bring a grab bag gift worth $5
minimum. Free parking. RSVP by Dec. 4 to Ivy
Kwok at 926-9861 or ivy.kwok@outrigger.com.
January 13, Wednesday 10 a.m.
General membership meeting. Details to be
announced. RSVP to Maile Broniola at 926-8569 or
mbroniola@miramarwaikiki.com.
Bosses’ Night 2009
Motown Forever
The Hawaii Chapter’s annual gala event, Bosses’ Night,
was held Oct. 23 at the Pacific Beach Hotel, Grand
Ballroom. This year’s theme was “Motown Forever” with
master of ceremonies Gregg Hammer and singing group
Tradewinds. Nearly 300 people attended.
For the first time, a silent auction was held as a chapter
fundraising initiative. A big mahalo to our silent auction
donors: Aloha Shoyu Co., ALSCO, Atlantis Navatek Cruises,
Aveda Lifestyle Salon & Spa, Bonnie Valdriz, Costco, Dave &
Buster’s, Germaine’s Luau, Hao Tanacsos, Ice Palace, Kualoa
Ranch, Madeline Chang, Teresa Calabrese, Tori Richard,
Warren & Patty Kawaoka, Watanabe Floral and Zippy’s.
The silent auction, which was organized by board members
Madeline Chang and Teresa Calabrese, raised a gross total of
$1,540 for the Hawaii Chapter.
Awards were presented to the following individuals
and properties for their generous support of hosting the
Hawaii Chapter’s general membership meetings over the past
year: Kimberly Agas, Outrigger’s vice president of operations,
on behalf of the Outrigger Waikiki; Ray Nakamoto, on
behalf of Acting General Manager Richard Oshiro, for
Miramar at Waikiki; Robert Minicola, HTH Corp. regional
vice president, for the Pacific Beach Hotel; and Alan Naito,
general manager of the OHANA East Hotel. Waikiki Beach
Marriott Resort & Spa General Manager Chris Tatum also
was recognized but was not present that evening to accept his
award.
The Bosses’ Night committee was chaired by Patty
Kawaoka and also included the hard work of the following
individuals: Pauline Galera (co-chair), Maile Broniola,
Derrick De Mello, Ford Fuchigami, Glorita Soriano, Kaliko
Soon and Bonnie Valdriz.
Please see pages 8 - 9 for more photos and highlights.
IEHA QUARTERLY - November 2009 | PAGE 1

Convention Recap
IEHA’s 43rd annual Educational
Conference and Convention was held
Oct. 6-9 in Chicago, and 12 Hawaii
Chapter members were able to attend,
including President John Yamamoto,
Treasurer Madeline Chang, Past President
Rose Galera and Team Clean CEO/Partner
Brian Benz. Ivy Kwok and Outrigger
and OHANA Hotels provided lots of
Hawaiian goodies that were handed out at
the IEHA booth.
At the IEHA dinner, the Hawaii
Chapter was presented with a second place
Superior Chapter Achievement Award
for organized and professional minutes,
audits, reports, newsletters, educational
programs, communication to membership,
marketing/recruitment activities, public
relations and teamwork. In conjunction
with the award, the chapter also was
presented with a $50 check.
The convention’s keynote address
was given by Donny Deutsch of CNBC,
who delivered his keys to success. They
included: 1) have passion for what you do;
2) failure is good – it’s what builds success;
3) “Give me a man or a woman to supervise
my business, and I will take the woman
anytime”; 4) don’t own 100 percent of your
business – give away 20 percent; 5) going
to work should be fun – 80 percent of your
waking hours are spent at the job; 6) cut
meetings by two-thirds of the time – if it is
scheduled for an hour, meet for 45 minutes
– too much time causes wandering.
Next year’s conference is scheduled
for Nov. 9-12 at the Orange County
Convention Center in Orlando, Fla. The
keynote speaker will be Tony Blair, former
prime minister of the United Kingdom.
Attendees shared the following
reflections in regards to their experience in
Chicago:
John Yamamoto: “I really feel
like this was one of the most rewarding
conferences I have attended up to now. I
came back to Hawaii filled with excitement
about the future of the cleaning industry.
The seminars/speakers focused on such
areas as the importance of certification,
the scientific advances in the area of
Story continues...please see page 3.
Before
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After
45-558 Kamehameha Hwy. # B3
Kaneohe, HI 96744
| Hawaiian Word |
Pono
Pono is the personal and organizational value of rightness and balance. When
a person is “Pono” they have the feeling of contentment when all is good and
all is right in their life. Pono teaches the attitude of positivity and optimism.
Life itself excites you, and you are full of hope, seeing that the future can only
get better.
Pronunciation Guide: Pono (Poh-noh)
Source: managingwithaloha.com by Rosa Say
Welcome New Members!
• Sylvia Acosta
Team Clean
• Cesar Aurelio
Team Clean
• Elsa Felix
Team Clean
• Bernie Niccoli
Team Clean
• Nalani Oandasan
Team Clean
• Benny Palisbo
Team Clean
• Florianina Piedad
Team Clean
• Robin Kaonili-Ternand
Team Clean
IEHA QUARTERLY - November 2009 | PAGE 2

Convention Recap continuation from page 2...
cleaning technology and the future of the green
movement. All of these key issues will soon
directly affect and define us in the cleaning
industry. The other key area that I really enjoyed
and benefited from was the networking I did
with various cleaning professionals as well as
interacting with our fellow IEHA executives,
chapter presidents and other members.”
Madeline Chang: “After attending quite
a number of conventions, I have to say that the
Chicago convention offered a lot of excellent
educational training sessions. … Over 700 exhibits
were featured and many with high-technology
equipment and services. You really get a bird’s
eye view of the latest equipment, supplies and
chemicals available. … As the official designate to
the IEHA convention, I would like to thank each
and every member of the Hawaii Chapter for your
kind support and assistance in making it possible
for me to attend the convention.”
Rose Galera: “The ISSA/IEHA was
again an inspiring time, with opportunities
experienced in the way of education, networking,
fellowship, trends and technology learned and
more. … Mahalo for the opportunity to represent
our Hawaii Chapter, our profession and our
association. Truly, I count my blessings daily
of being a member of IEHA and the Hawaii
Chapter.”
Brian Benz: “I look forward to attending
the annual ISSA/IEHA convention each year.
This year, I’m excited and encouraged by our in
dustry’s progress and partnership with science
to define clean and focus attention to measuring
cleaning results from a health and hygiene
standpoint. … My TEAM that traveled with
me to Chicago t his year focused attention on
learning about industry trends and thinking
outside the ‘mop bucket’ to clean for health,
hygiene and measurable results in an evolving
world! For me, it all boils down to something I
got from a friend, Dave Frank of the American
Institute for Cleaning Sciences, a few years ago:
Assess, Accredit and Advance! It is so important
that we as an industry of professional cleaners take
the time to Assess the state of our industry and
environment using an open mind and fresh eyes,
gain Accreditation needed to complement our
Assessment and needs and ensure we Advance to
protect our way of living by cleaning for health,
hygiene and measurable results.”
To view more photos from the convention, click here.
The official cutting of the red entry ribbon cued the start of this year’s 43rd annual
Educational Conference and Convention.
The 2009 Superior Chapter Achievement Award recognized the Hawaii Chapter for
its outstanding accomplishments during the past year.
ISSA Director of Facility Programs & Cleaning Indusry Management Standards
Dan Wagner and IEHA Hawaii Chapter President John Yamamoto.
IEHA QUARTERLY - November 2009 | PAGE 3

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IEHA QUARTERLY - November 2009 | PAGE 4

MEMBER SPOTLIGHT
AUDREY GOH
Next Step Shelter
&
Hawaii Meals on Wheels
Audrey Goh, the director of housekeeping at Halekulani,
has been a Hawaii Chapter member for more than 20
years. Despite her hectic work schedule at one of the premier
hotels and resorts in Waikiki, Goh makes the time to perform
community service around the neighborhood.
Together with volunteers from the Halekulani, they
provide hot dinners to the Next Step Shelter in Kakaako once
a month. The hotel also brings a full sheet birthday cake to
celebrate shelter residents’ birthdays, complete with candles
and everyone singing ‘Happy Birthday.’
On Oct. 19, Goh and Hong Dang, Hao Tanacsos’s
(HAOskeeping, Inc.) sister, went to the shelter for a gratifying
night of volunteer work.
In conjunction with the free dinner, Dang gave
residents free haircuts on a first-come, first-serve basis. This
was her second “mobile beauty salon” visit to the shelter. Seven
clients comprised of both men and women were given fresh
updated looks during Goh and Dang’s visit. As Dang trimmed
and buzzed hair away, Goh quickly swept the floor of fallen
locks -- “being a great assistant,” she jokes.
Each customer was so elated that during dinner
most of them kept touching their new hairdo and constantly
thanked Dang and Goh for doing “such a wonderful job.”
“I wanted to do something nice for others after I
finished beauty school,” says Dang. “So I asked my sister if she
could help me ... she introduced me to Audrey, so now I’m
doing this!”
Dang also says, “It makes me feel so good to do this
(give free haircuts), especially when they tell me they have a
job interview tomorrow or a special event to go to.”
Although Goh and Dang did not grow up together,
they were taught the same values about helping others. Both
say that their parents encouraged them to “give back to your
community” every chance you get.
Audrey Goh and Hong Dang are all smiles after a fulfilling evening
of community service.
In addition to working with the Next Step Shelter,
Goh also volunteers for the Hawaii Meals on Wheels program,
and has done so twice a month for the past nine years.
Since her mother’s passing in 2000, Goh honors her
mother’s memory by helping members of the community
that cannot always help themselves. “My mother taught me to
always be thankful for what I have,” she says.
Goh explains she got involved with Hawaii Meals on
Wheels after she saw a MidWeek ad looking for volunteers to
distribute meals to elderly and disabled individuals. She visits
between four to six people in the Waikiki/Kapiolani area every
other Tuesday using her own vehicle to deliver the food. Goh
even drops off magazines or newspapers with the hot meals so
clients have something to read.
According to its website, Hawaii Meals on Wheels
is a private nonprofit organization dedicated to helping
Oahu’s elders and individuals with diabilities preserve their
independence at home. Volunteers like Goh provide regular
personal interaction when they bring clients these nutritious
meals. HMoW serves more than 200 hot lunches or dinners
islandwide Monday through Friday and on weekday holidays.
All of the meals are delivered hot and conform
to dietary restrictions based on each individual’s medical
condition(s) or history.
When asked how can others become motivated as she
is, Goh replies, “This (volunteering) comes from the heart. You
must have the heart to want to do it.
“It’s always fulfiling to me to make a difference and
touch someone’s life who may be less fortunate than we are,”
says Goh. “I count my blessings ... always.”
For more information on how to volunteer as a
meal delivery driver, please contact Hawaii Meals on Wheels
Volunteer Coordinator Gail Yuen at 988-6747 or visit www.
hmow.org.
If you know an IEHA - Hawaii Chapter member who does outstanding things for others in our community, please let us
know! We would like to feature them in our next newsletter. Please e-mail Elaine Terry at elaine@hawaii-ieha.org or
Shelly Awaya at shelly@hawaii-ieha.org for more information.
IEHA QUARTERLY - November 2009 | PAGE 5

Journey Practitioner Discusses
Leadership Training
On Oct. 22, Naina Kapadia presented an
introduction to the Visionary Leadership
program. She asked attendees to write down the
names of leaders who inspire them. Some examples
offered were Colin Powell, Jack Welch and Jesus
Christ. She then asked the group to write down
those special qualities that make each leader
successful.
She then posed these questions: What
percentage of each quality do you have within
yourself ? What is keeping you from being 100
percent?
The process of the Journey, of which
Kapadia is an Accredited Journey Practitioner,
digs deep within the self to answer those questions.
What are your limiting beliefs or fears? What is
working behind the scenes to keep you “stuck” or
“small”?
Kapadia’s leadership training offers
opportunities to empower yourself and recognize
the creativity within yourself for your personal and
professional lives. If enough interest is shown, this
program may be coming to Hawaii soon.
For more information, e-mail Kapadia at
naina@realizetheway.com.
From left: Nalani Oandasan, Audrey Goh, Naina Kapadia, Hao Tanacsos,
Rick Valcourt, Angela Padigos, Teresa Calabrese and Susie Coloma.
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IEHA QUARTERLY - November 2009 | PAGE 6

Important Reminders!
•Please remember to renew your membership dues on time
to avoid paying additional fees.
•If
you know of other housekeeping professionals who are
interested in becoming members, please have them contact
us. More information about the IEHA Hawaii Chapter can
be found at www.hawaii-ieha.org.
•You can also apply for membership online. Just visit www.
ieha.org.
•Please RSVP for future meetings the Wednesday prior to
the meeting date. This will ensure that we have a seat for
you. Mahalo!
•For special chapter functions, payment will be due in
advance and must be paid on or before the due date.
Cleaning Tip:
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of Germ Kill
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for All Hotel Products
� Amenities
� Paper Products
� Room
Accessories
� Textiles
� FF&E Products
� Housekeeping &
Cleaning Supplies
Hawaii Sales Team
Teresa Calabrese
Shelly Awaya
Call us at (808) 622-8992
•
•
•
•
Professional Etiquette:
Business Card Tips
Always have a handful of business cards with you to present
to potential clients or business associates, even on the
weekends.
Don’t hand out torn or worn business cards. Your business
card should be clean and up to date.
When receiving a business card, take a good look at it for a
few seconds. Treat the card with respect, as though it were a
gift. Make a point of complimenting it (design or logo, etc.)
or clarifying the information it contains before putting it
away.
Be aware of business card etiquette in other cultures. For
example, in China, one should never write on a business
card unless directed to do so. In Japan, business cards are
always received with both hands, and in India, always use
the right hand to give and receive business cards.
Sanitize: the cleaning of pathogenic microorganisms
(e.g., from eating utensils)
Disinfect: reducing the number of viable
microorganisms present
Sterilize: killing all microorganisms present
IEHA Quarterly, the official publication of the
International Executive Housekeepers Association,
Hawaii Chapter, could use your support! As a
nonprofit professional association, the chapter
is always looking for ways to raise funds to keep
us going. Our organization provides valuable
educational programs, networking opportunities,
and professional support. You can help support
our chapter by placing an ad in this quarterly
publication, which is e-mailed to our membership
and general managers across the state of Hawaii.
IEHA Quarterly also is available on our website:
www.hawaii-ieha.org.
ADVERTISING SPACE
STILL AVAILABLE!
If you are interested in advertising, please contact
Elaine Terry at elaine@hawaii-ieha.org or Shelly
Awaya at shelly@hawaii-ieha.org for details.
Publication dates:
February, May, August, November
IEHA QUARTERLY - November 2009 | PAGE 7

Bosses’ Night 2009: Motown Forever
The Grand Ballroom on Pacific Beach Hotel’s 7th floor was the
backdrop of this year’s Bosses’ Night festivities.
Derrick De Mello of Alsco and Susie Coloma of Outrigger Luana
Waikiki browsed the full line of silent auction items.
Front row: Marissa Cacacho, Elvira Rivera. Back row: Alice
Baldos, Merlinda Dancel and Marilou Cabbab.
The evening program, designed by Penny Banks, acknowledged the
silent auction donors, committee members and attendees.
Two identical buffet lines served wonderful dishes such as pancit,
prime rib, salmon and warm dinner rolls.
Musical group Tradewinds sang memorable ‘70s hits and also
entertained everyone with their dance routines.
IEHA QUARTERLY - November 2009 | PAGE 8

Bosses’ Night 2009: Motown Forever
Derrick De Mello of Alsco (right) got up close and clowned around
with master of ceremonies Gregg Hammer.
Board member Leslie Grandison of Team Clean Inc. boogied on the
dancefloor with Rose Galera of PCIH.
From left to right: Patty Kawaoka, Derrick De Mello, John
Yamamoto, Kaliko Soon and Carleton Yanaga.
Madeline Chang of Aston Waikiki Sunset (center), pictured with
Shelly Awaya (left) and Teresa Calabrese of Sysco Guest Supply.
Board member Gary Nushida of Hawaii Prince Hotel stole the
show in his award-winning getup.
To view more photos from Bosses’ Night 2009, click here.
IEHA QUARTERLY - November 2009 | PAGE 9

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IEHA QUARTERLY - November 2009 | PAGE 10