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Achieving Launch Excellence in Asia-Pacific Transcript ... - IMS Health

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So the key is to target all stakeholders then.<br />

Exactly right. Roche is a good example with the success of their oncology<br />

products <strong>in</strong> a many geographies. They were basically more prepared. They found<br />

a local strategy <strong>in</strong> each country, they made a success of engag<strong>in</strong>g all<br />

stakeholders, and that <strong>in</strong>cludes patients, they worked out how to best work with<br />

payers <strong>in</strong> the local context.<br />

So it proves it can be done with more preparation and an <strong>in</strong>-depth<br />

understand<strong>in</strong>g of the <strong>in</strong>dividual market. But how do companies manage<br />

the different timescales?<br />

There needs to be strong governance of the launch strategy across functions and<br />

geographies with a focus on quality and timel<strong>in</strong>ess.<br />

I see, so everyone work<strong>in</strong>g to common objectives and strategies<br />

relevant to their area.<br />

Yes that’s right. Basically it comes down to the right <strong>in</strong>ternal alignment and<br />

measurements of the launch strategy. Companies that have succeeded at launch<br />

did well <strong>in</strong> build<strong>in</strong>g alignment <strong>in</strong>to their plann<strong>in</strong>g process, creat<strong>in</strong>g enterprisewide<br />

launch focus, and benchmark<strong>in</strong>g and track<strong>in</strong>g performance consistently.<br />

So the launch process needs to be managed from the top down.<br />

Not necessarily, but centrally driven yes. Certa<strong>in</strong>ly senior management<br />

leadership is crucial for sett<strong>in</strong>g the broad direction. When launches have been<br />

unsuccessful, we have seen that wrong expectations have been set <strong>in</strong> terms of<br />

over promis<strong>in</strong>g or ignor<strong>in</strong>g potential. Also there tended to be an <strong>in</strong>sistence on<br />

global policies be<strong>in</strong>g followed that work <strong>in</strong> the US or EMEA perhaps but don’t<br />

work elsewhere. As I mentioned before, it all comes down to know<strong>in</strong>g your<br />

market.<br />

A case of one size does not fit all.<br />

Precisely. Companies need to work out the dynamics <strong>in</strong> <strong>in</strong>dividual markets and<br />

work that market locally.<br />

So, you’ve mentioned an <strong>in</strong>terest<strong>in</strong>g po<strong>in</strong>t, that what works <strong>in</strong> one<br />

market does not work <strong>in</strong> other countries necessarily. Let’s look<br />

specifically at the <strong>Asia</strong> <strong>Pacific</strong> market now and the localisation that<br />

needs to take place.<br />

Well, as I’ve just mentioned, the crux of the matter is know<strong>in</strong>g your market and<br />

be<strong>in</strong>g able to adapt your strategies to local markets. Failures <strong>in</strong> the past clearly<br />

resulted from the failure of companies to capitalise on opportunities.<br />

What k<strong>in</strong>ds of opportunities were typically missed?<br />

4

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