WELCOME TO INNOVATION AUSTRALIA! - Innovation Group

Welcome to Innovation Group page 1
Business solutions: a partnership between our clients and us page 1
Motor page 2
Technology page 3
Property page 3
WELCOME TO INNOVATION
AUSTRALIA!
Innovation Australia is our way of
keeping you up to date with the
latest news from Innovation Group.
Here are some things you may not
know about us:
• We process over 3 million claims per annum globally in
our Business Process Outsourcing (BPO) business.
• We manage the incidents of over 70,000 vehicles on
behalf of our fleet clients in Australia and New Zealand.
• Our policy and claims software runs in 11 countries
processing more than 20 million policies for our clients
(including Australia and New Zealand).
As part of our growth in the last year we welcomed
SurePlan Australia, experts in the fleet collision and risk
management industry, and Motorconsult, providers of data
and automotive e-commerce platforms to some of
Australia’s best-known fleet and leasing companies. By
bringing together our BPO and software solutions we have
created a unique range of technological and outsourcing
solutions for our clients.
As we continue to combine and leverage our business
units’ skills and resources, we believe the winners are you,
our clients, our shareholders and our employees.
I hope you enjoy catching up with who we are and what
we do. Look out for up-coming newsletters to receive
a more detailed look at Innovation Group, but first, read on
for a preview…
Best regards,
Martin Jones
COO Australia and Japan
Business solutions: a partnership
between our clients and us…
• Incident Management.
• First Notice of Loss Solutions.
• Accident Management.
• Assessing Services.
• Claims Management Solutions (Settlements &
Recoveries).
• Salvage Administration.
• Risk Management Solutions.
• Motor Vehicle Fleet Duty of Care Solutions.
• Supplier Management – Motor & Home.
• Policy Administration Systems and Solutions.
• Claims Management Systems and Solutions.
• Data and E-Commerce Platforms.
• Back Office Software Systems.
• Business Information Systems and Solutions.
• Contact Centres – Inbound, Outbound, Sales &
Research.
• Warranty Administration – Motor, Appliance & Home.
• Business Intelligence.
• Roadside Assistance Management Systems.
• Your requirement?
Innovation Group (Australia) Pty Ltd A: Level 3, 1 Bowen Crescent, Melbourne VIC 3004 T: +61 (0)3 9864 1800
OCTOBER 2007
WHERE
INNOVATION
BEGINS

We are focused on being flexible, so that we can provide
you with a choice. Here’s a quick introduction to some of
our offerings and our people.
Innovation Group offers a range of services specific to
the insurance and motor industry.
Our clients can choose from a complete range of policy
administration, accident management services, collision
and risk management services, or choose from a range
or services such as:
• Policy administration.
• Collision and claims management.
• Fleet risk management.
• Duty of care strategy.
• Direct repair programs.
• First notice of loss.
• Glass replacement.
• Rental vehicle management.
• Salvage management.
• Claims recoveries and settlements.
• Data and e-commerce.
• Risk consulting.
• Driver education & training.
• Driver reward & recognitions programs.
We offer a full spectrum of administrative processes.
We have designed our offering to ensure that
companies are able to select the processes that they
wish to outsource to us, while retaining ownership of
those that are appropriate for internal management.
Danny Lukich Linda Romano
Head of Assessing Head of Accident Management
Innovation Motor Innovation Motor
lukichd@au.innovation-group.com romanol@au.innovation-group.com
Our accident management and assessing solutions
deliver a worry free collision repair experience and
guarantee great customer service delivery. We have
built up a nationwide network of highly skilled,
professional collision repair shops ready to provide a
superior repair service focusing on efficiency, quality and
customer service.
Tony Robinson
Director: Operations
Innovation Sureplan
tony.robinson@sureplanaustralia.com
Innovation Sureplan (previously SurePlan Australia),
collision and risk management experts, currently work
with some of Australia’s largest fleets. They have
helped clients to reduce their crash rate by over 20%.
Some of the services offered as a part of ‘Duty of Care’
and risk mitigation strategy include our:
• OH&S monitoring and analysis.
• Insurance performance analysis and review.
• Driver risk profiling.
• Infringement management.
• Behavioural modification approach to driver
training.
• Residual risk analysis.
“The support provided by their people
and systems allow our agents,
representatives and staff to provide a
consistent high quality service to our
valued customers throughout
Australia”
- Jonathon Fox, General Manager: Insurance Operations
Elders Insurance, Australia
Innovation Group (Australia) Pty Ltd A: Level 3, 1 Bowen Crescent, Melbourne VIC 3004 T: +61 (0)3 9864 1800 E: info@au.innovation-group.com

Motorconsult provides an e-commerce service called 1link.
The 1link Service Network platform is the first in a range of
e-commerce products including vehicle procurement,
vehicle re-licensing, additional hire and relief vehicle
management, vehicle re-marketing and company car
ordering which Motorconsult will distribute and deliver
through the 1link platform in Australia.
Tony Brand
Director: Operations
Innovation Motorconsult
tony.brand@motorconsult.com.au
Tony’s team also provides a range of automotive data and
service maintenance and repair solutions to some of
Australia’s leading fleet, leasing and financial services
companies.
As well as providing outsourcing solutions, Innovation
Group realises that as new customers, new markets,
new products and new channels are developed in the
insurance industry, yesterday’s systems may not be a
match for today’s expectations. That is why we have
focused on bringing tomorrow’s policy and administration
and claims solutions to insurers today.
Out software solutions include the following components:
• Innovation Policy.
• Innovation Claims.
• Innovation Conversion.
• Innovation Clear -
o Analytics
o Monitor
o Workflow
o Reporting
o Web portal
Used by over 40 global insurers with customer policy
counts from 100,000 to over 7 million policyholders,
Innovation Group’s technology solutions are proven,
reliable and scaleable.
Ian Visser
Group Executive: Software Solutions
Innovation Group
visseri@au.innovation-group.com
Ian Visser and his dedicated team are currently engaged
in local and global implementations and are looking
forward to bringing you more information on this
business division in future newsletters.
Innovation Property’s brand Assetcare specialises in
dealing with incident management and warranty products
for the many sectors of the property industry. The range
of products covers industries such as:
• The national real estate market.
• New homebuilders.
• Service provision.
• Specialised incident management.
Bryn Jones
General Manager: Assetcare
Innovation Group
jonesb@au.innovation-group.com
New services continue to be developed for the Australian
and New Zealand market in Assetcare; we will keep you
posted!
Our ability to deliver innovative solutions in the most
demanding client environments is a testament to our
deep insurance knowledge, broad technical proficiency
and absolute dedication to client goals. Delivering
distinctive client solutions into all the major insurance
markets across the globe has become a capability
unique to Innovation Group’s dedicated employees.
We look forward to bringing your more of the
latest in our next edition of Innovation Australia!
For further details on Innovation Group please visit:
www.innovation-group.com
Innovation Group (Australia) Pty Ltd A: Level 3, 1 Bowen Crescent, Melbourne VIC 3004 T: +61 (0)3 9864 1800 E: info@au.innovation-group.com