TABLE OF CONTENTS - Report Card Home

Supplier Delivery Performance Manual Report Card
Process Flowchart - Problem Reports
Concurrence and
corrective actions
Identification of delivery / logistic
issue in Visteon Plant
Notification and request to supplier
to fix the problem by a certain
deadline
No response from supplier /
Problem still exists by deadline
indicated
Plant MP&L * issues a Problem
Report for the identified problem
- Define Action Plan (8D, upto
schedule plan, etc)
- Determine date for supplier to
respond
* or Supplier Development, etc
Originator faxes a copy of the
problem report to the supplier
Supplier
agrees to
problem
report?
Yes
No
Five (5) point deduction for each
Problem Report processed
" Early warning "
Reasons for issuing / Problem Types according to Report Card:
- Conveyance Code Error / "Mode of transportation" Error
- SCAC Error / Incorrect carrier code
- Ship without approval / Overshipment
- Bill of Lading error
- Other Shipping
- Other Communication
- Packing Slip Error
- Improper DDL Lineup / DDL promise failure
- No Nightman Lineup
- Improper Packaging / Packaging Issues; No Barcode label
- Supply Problem
Supplier has to submit a statement to
the originator to challenge the problem
report (E-mail recommended)
In case the dispute cannot be solved
the issue needs to be escalated to the
plant MP&L Supervisor and/ or MP&L
Manager
The dispute needs to be resolved
before the end of the next rating
month
Update November 2005 34/ 46
Version 1.4
Escalation Process