Search for a Request - ManageEngine

Report an Incident/Create a New Service Request
Zoho Corporation
ManageEngine ServiceDesk Plus – User Guide
The Report an Incident and Create a New Service Request link is shown only when the
administrator has disabled the option "Combine incident and service templates in requester login" in
Self Service Portal Settings.
Click Report an Incident link to raise an Incident Request. The Incident Templates are grouped
according to the Category. You can also conduct a search for the desired template using the Search
field. Select the template link to access the add request form. Edit the fields if required and click Add
Request button.
Click Create a New Service Request to raise a Service Request. The Service Request Templates
are grouped according to the Category. You can also conduct a search for the desired template using
the Search field. Select the template link to access the add request form. Edit the fields if required
and click Add Request button.
Popular Solutions
Popular Solutions lists the most common and frequently viewed solutions. You can also search for
solutions by typing the keywords in the Search field. Select the solution link to view the solution
details in the Solutions module.
My Approvals
If you are provided with the permission to approve service requests or purchase orders, then the
same appears under My Approvals block. Click Take Action button to approve or reject the request
or purchase order.
User Editable Information block
The User Editable Information block is editable and serves as an Information block. You can edit the
contents from the file SelfServiceHelp.html available in ServiceDesk Plus installation directory.
Personalize & Change Password
You can choose the display language, time zone, date and time format to be displayed in the
application. In addition, you can also change your password to log into the application. Click
Personalize link to know more.
Quick Actions drop-down menu
The Quick Actions drop-down menu is shown only when the administrator has enabled the option to
"Show Reminder(s) to the requesters" in the Self-Service Portal Settings. The Quick Actions dropdown
menu lists the links to Create New Incidents, View Archive Requests, Add New Reminders
and View Reminders. Click Reminders to know more on adding and viewing reminders.
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