Search for a Request - ManageEngine

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Report an Incident/Create a New Service Request Zoho Corporation ManageEngine ServiceDesk Plus – User Guide The Report an Incident and Create a New Service Request link is shown only when the administrator has disabled the option "Combine incident and service templates in requester login" in Self Service Portal Settings. Click Report an Incident link to raise an Incident Request. The Incident Templates are grouped according to the Category. You can also conduct a search for the desired template using the Search field. Select the template link to access the add request form. Edit the fields if required and click Add Request button. Click Create a New Service Request to raise a Service Request. The Service Request Templates are grouped according to the Category. You can also conduct a search for the desired template using the Search field. Select the template link to access the add request form. Edit the fields if required and click Add Request button. Popular Solutions Popular Solutions lists the most common and frequently viewed solutions. You can also search for solutions by typing the keywords in the Search field. Select the solution link to view the solution details in the Solutions module. My Approvals If you are provided with the permission to approve service requests or purchase orders, then the same appears under My Approvals block. Click Take Action button to approve or reject the request or purchase order. User Editable Information block The User Editable Information block is editable and serves as an Information block. You can edit the contents from the file SelfServiceHelp.html available in ServiceDesk Plus installation directory. Personalize & Change Password You can choose the display language, time zone, date and time format to be displayed in the application. In addition, you can also change your password to log into the application. Click Personalize link to know more. Quick Actions drop-down menu The Quick Actions drop-down menu is shown only when the administrator has enabled the option to "Show Reminder(s) to the requesters" in the Self-Service Portal Settings. The Quick Actions dropdown menu lists the links to Create New Incidents, View Archive Requests, Add New Reminders and View Reminders. Click Reminders to know more on adding and viewing reminders. 5
Request Catalog drop-down menu Zoho Corporation ManageEngine ServiceDesk Plus – User Guide The Request Catalog drop-down menu groups the Incident and Service Requests Templates based on the category. The Request Catalog drop-down menu is made available to you only if the administrator has enabled the option "Combine incident and service templates in requester login" in Self Service Portal Settings. Issue Catalog drop-down menu The Issue Catalog drop-down menu lists the Incident Templates that are made available to you. The Incident Templates are grouped according to the category. Select a incident template to access the new incident request form. Service Catalog drop-down menu The Service Catalog drop-down menu lists the service items that are made available to you. The Service Request Templates are grouped according to the service categories. Click a service template to access the add request form. 6
Page 2 and 3: Table of Contents Zoho Corporation
Page 4 and 5: Home Page Zoho Corporation ManageEn
Page 8 and 9: Announcements Zoho Corporation Mana
Page 10 and 11: Reminders Zoho Corporation ManageEn
Page 12 and 13: Service Catalog Zoho Corporation Ma
Page 14 and 15: Zoho Corporation ManageEngine Servi
Page 16 and 17: Requests Zoho Corporation ManageEng
Page 22 and 23: Reopen/Close Request Zoho Corporati
Page 24 and 25: Add a Note Zoho Corporation ManageE
Page 26 and 27: View Request Approvals Zoho Corpora
Page 28 and 29: View Requester Details Zoho Corpora
Page 30 and 31: View Survey Results Zoho Corporatio
Page 34 and 35: Search for a Request You can search
Page 38 and 39: Creating Incident Request Zoho Corp
Page 40 and 41: Solutions Zoho Corporation ManageEn
Page 42 and 43: Search for a Solution Zoho Corporat
Page 44: Edit My Details Zoho Corporation Ma

Search for a Request - ManageEngine

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