Friends and Family Rate Program FAQ - InterContinental Hotels Group

Friends and Family Rate Program FAQ
FAQ
What is the Friends and Family Rate Promotion?
How do I register for the Friends and Family Rate Promotion?
When is the Friends and Family Rate Promotion available?
Who is eligible to book this rate?
What is the purpose of the voucher?
How do my friends and family book the Friends and Family Promotion Rate?
What brands can my friends and family book?
Do I have to be present for my friends and family to utilize this rate?
What does the Friends and Family Rate Promotion include?
Can my friends and family book their rooms over the phone?
Are Priority Club® Rewards points available for these bookings?
How can a booking from the Friends and family Rate Promotion be modified or cancelled?
Who is eligible to participate in the incentive program?
What can I win through the incentive program?
What is the difference between the Friends and Family Rate Promotion and the IHG Employee
Rate?
What are the Terms and Conditions for booking the Friends and Family Rate Promotion?
What are the Terms and Conditions of the Employee Incentive Promotion?
What is the Friends and Family Rate Promotion?
The Friends and Family Rate Promotion is a special program designed to make it easier for your
friends and family members to enjoy discounted rates at IHG hotels worldwide – without you
having to make arrangements on their behalf. The program will also help drive additional
revenue to hotels. The promotion includes an employee incentive designed to reward employees
for the number of bookings made by their friends and family. Participation in the employee
incentive is tracked through employee-specific URLs obtained through Merlin and distributed to
family and friends to make reservations. (See the Employee Incentive section below)
How do I register for the Friend and Family Rate Promotion?
All eligible IHG employees will have access to register for this promotion through Merlin. In the
event that an employee does not have access to Merlin, a process has been established to allow
a Manager or Supervisor with a Merlin ID to be registered them.
When is the Friends and Family Rate Promotion available?
The Friends and Family Rate Promotion is available between the dates of February 23, 2009
and May 31, 2009. Bookings are valid 7 days a week, based on room availability.
Who is eligible to book this rate?
Friends and family of eligible IHG employees who have been given a personalized URL are
eligible to book this rate via the Web. Employees may also use this rate, but since the IHG
Employee Rate Program is still in effect and not impacted by this promotion, employees may
want to check for an employee rate prior to booking through this rate promotion. For clarification,
if an employee books the employee rate, that booking will not be counted in the booking totals for
this promotion.
What is the purpose of the voucher?

A completed voucher must be downloaded and submitted to the hotel at check-in. This is not the
same voucher used for the IHG Employee Rate Program. The purpose of this voucher is to
ensure that the guest is a friend or family member of an eligible IHG employee, that they booked
through a valid URL provided by an employee and that the terms of the booking/rate are clear.
How do my friends and family book the Friends and Family Promotion Rate?
Each eligible IHG employee will be given a unique URL that can be shared with friends and
family. This link will direct the friend or family member to IHG’s reservation process where the
booking can be made via the website.
What brands can my friends and family book?
The friends and family rate is available at all IHG brands, but is subject to availability at the
requested hotel.
Do I have to be present for my friends and family to utilize this rate?
Eligible IHG employees do not need to be present at check-in, but the friend or family member
must present a voucher at check-in to validate that they received the rate through an eligible IHG
employee.
What does the Friends and Family Rate Promotion include?
The Friends and Family Rate Promotion applies to room rates only. All other hotel fees and taxes
are additional, including but not limited to ground transportation, meals, beverages, activities, spa
services, gift shop purchases, incidentals, telephone calls or other personal expenses, and will be
billed at the time of check-out. The Friends and Family Rate Promotional does not qualify for
Priority Club Rewards points.
Can my friends and family book their rooms over the phone?
Bookings for this Friends and Family Rate Promotion are valid only on the website and must
come through an employee-supplied URL. Bookings cannot be made through IHG call centers or
through other channels.
Are Priority Club® Rewards points available for these bookings?
Priority Club Rewards points are not awarded for bookings made through the Friends and Family
Rate Promotion. Bookings are also non-commissionable.
How can a booking from the Friends and Family Rate Promotion be modified or cancelled?
Per the terms and conditions, the Friends and Family Rate Promotion requires advance purchase
and is non-refundable. (See Terms and Conditions section below).
Who is eligible to participate in the incentive program?
All full-time or part-time IHG employees who are over the age of majority are eligible to receive
rewards. Contractors of IHG are not eligible. Since employees must register through Merlin, it will
be possible for a Manager or Supervisor to enroll IHG employees who do not have a Merlin ID.
What can I win through the incentive program?
Weekly Prizes:

Each week the top three employees in each region whose Friends & Family Rate Promotion
personal link generates the most reservations that week will be eligible to win 25,000 Priority Club
Rewards points each (enough for a hotel stay or merchandise of their choice).
Program Grand Prize:
In addition to the three weekly winners (per region), On June 2nd the following additional prizes
will be awarded by region:
• One (1) Grand Prize of 1,000,000 Priority Club Points to the eligible IHG employee with
the most cumulative bookings
• One (1) Second Place Prize of 500,000 Priority Club Points to the eligible IHG employee
with the second most cumulative bookings
• One (1) Third Place Prize of 250,000 Priority Club Points to the eligible IHG employee
with the second most cumulative bookings
Bonus Grand Prize Drawing:
There will also be a drawing for regional grand prize winners on June 2 nd from all employees in
each region with at least one booking through their URL. Grand prize winners will receive
1,000,000 PCR points to plan a trip, or redeem merchandise, courtesy of IHG. Winners of the
weekly prizes will be eligible for the drawing. Winners of the Cumulative Grand Prize 1 st , 2 nd and
3 rd place are not eligible for the Grand Prize Drawing. All participants will be contacted by a
regional administrator of the program if they win and will be required to provide a Priority Club
number to claim their prize.
What is the difference between the Friends and Family Rate Promotion and the IHG
Employee Rate?
The Friends and Family Rate Promotion is completely separate from the Employee Rate and
does not replace the IHG Employee Rate Program.
What are the Terms and Conditions for booking the Friends and Family Rate Promotion?
The Friends and Family Rate Promotion is available to employees of IHG only. The Friends and
Family Rate Promotion is available for room bookings only and not for packages or other
components. Reservations must be booked on the Friends and Family Promotion reservation
website between February 23, 2009 and May 31, 2009, and must be made in advance of travel.
The Friends and Family Promotion rates are subject to availability and may be changed without
prior notice. The Friends and Family Promotion rates do not qualify to earn Priority Club®
Reward points. Friends and Family Promotion rates may not be booked by travel agents and are
not commissionable. All room reservations are subject to each hotel’s standard room reservation
and cancellation policies and procedures. All Friends and Family Rate Promotion bookings will
be subject to applicable taxes, fee and other standard service charges. The Friends and Family
Rate Promotion for each hotel will be determined independently by each hotel and will vary with
hotel locations/occupancy and blackout dates. Friends and Family Promotion may be terminated
at any time without prior notice.
What are the Terms and Conditions of the Employee Incentive Promotion?
Only current IHG employees may participate in the promotion. The unique Friends & Family URL
is the only way that bookings will be accepted and counted towards this promotion. Employees
must register and create their unique URL through Merlin and then are responsible for distributing
the URL to their friends and family members. The IHG Friends & Family Rate Employee
Promotion is only available from February 23, 2009 through May 31, 2009. Only one weekly

award per employee will be given during the promotion period. Employees must register for or be
a member of Priority Club Rewards to claim their prize. Enrolment in Priority Club Rewards is free
and subject to the Membership Terms and Conditions.
If a Canadian citizen wins a prize they will be required to answer, unaided a mathematical skilltesting
question. If a potential winner from Canada can not be contacted and the skill test
administered within three (3) days of notification or the question is not correctly answered, the
prize will be forfeited and an alternate winner will be selected.
All federal, state and local taxes are the sole responsibility of winners. No substitution or transfer
of prize by winner permitted. By accepting prize, winners agree to hold IHG, its respective
directors, officers, employees and assigns, harmless against any and all claims and liability
arising out of use of prize. Winners assume all liability for any injury or damage caused, or
claimed to be caused, by participation in this promotion or use or redemption of any prize.
Participation and acceptance of prize constitutes permission for the IHG to use winners’ names
and/or likenesses for purposes of advertising and trade without further compensation, including a
winners’ list, unless prohibited by law. IHG employees who participate in this promotion agree to
release, discharge and hold harmless IHG, its respective directors, officers, employees and
assigns, harmless from and against any and all liability and damages. By participating in this
promotion, employees agree to be bound by the Terms and Conditions
AVAILABLE PRIZES, APPROX. RETAIL VALUES AND APPROX. ODDS OF WINNING: Each
region will award 3 winners per week (42 total) a weekly top bookings prize of 25,000 PCR points.
Each region will award three top prizes for the most cumulative bookings – (1) Grand prize of 1
million PCR points, (1) second prize of 500 thousand PCR points and (1) third prize of 250
thousand PCR points. Each region will also award (1) Grand Prize Drawing winner of 1 million
PCR points.
If there is a tie for any of the weekly winner prizes or the program cumulative prizes, time of the
reservation will be used to break the tie and the winner will be selected based being the first to
achieve the tie number of bookings.
Actual odds of winning any Prize will depend on total number of eligible entries received by the
end of the Entry Period. No transfers, substitutions, or cash equivalent of prizes permitted by
winners Prizes consist only of those items specifically listed as the prize. Points are subject to all
Priority Club Rewards Membership Terms and Conditions. Points may not be converted to Miles
for Priority Club Rewards members. Points have no value until redeemed and may not be
converted to cash, sold, or bartered. Any malicious or fraudulent manipulation associated with
this promotion by a corporate member of IHG will result in appropriate administrative/disciplinary
action up to and including termination. Any fraudulent or malicious activity associated with this
promotion that results in any form of loss to IHG will be referred to the appropriate legal authority
for judicial resolution.
INTERNET CAUTION: ANY ATTEMPT BY AN INDIVIDUAL TO DELIBERATELY DAMAGE
ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS PROMOTION IS A
VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE,
IHG RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE
FULLEST EXTENT PERMITTED BY LAW. Not responsible for late, lost, damaged, incomplete,
illegible,or for faulty, incorrect or mistranscribed phone/e-mail transmissions, incorrect
announcements of any kind, technical hardware or software failures of any kind including any
injury or damage to any person's computer related to or resulting from participating in or
experiencing any materials in connection with the promotion, lost or unavailable network
connections, or failed, incomplete, garbled or delayed computer transmission that may limit a
user's ability to participate in the promotion. IHG assumes no responsibility for undeliverable emails
resulting from any form of active or passive e-mail filtering by a user's Internet service
provider and/or e-mail client or for insufficient space in user's e-mail account to receive e-mail.
IHG reserves the right to cancel or modify the promotion if fraud, misconduct or technical failures

destroy the integrity of the program; or if a computer virus, bug, or other technical problem
corrupts the administration, security, or proper administration of the program as determined by
IHG, in their sole discretion. IN ADDITION, IHG RESERVES THE RIGHT TO DISCONNECT
ANY EMPLOYEE SPECIFIC URL WITHOUT NOTICE IF FRAUD IS SUSPECTED. Any use of
robotic, automatic, programmed or the like methods of participation will void all such submissions
by such methods. Sponsor reserves the right to freeze or close an account or to prohibit the
participation of an individual/account holder if fraud or tampering is suspected or if the account
holder fails to comply with any requirement of participation as stated herein or with any provision
in these terms and Conditions. Employee url’s are void if obtained where prohibited by law,
obtained through unauthorized distribution channels and/or if any part is illegible, mutilated,
altered, forged, duplicated or tampered with in any way or if it contains printing, typographical,
mechanical or other errors. In the event of a production or other error, IHG nor its respective
agents and agencies shall have any liability. If for any reason, including but not limited to an
administrative, printing, production, computer or other error or due to technical difficulties or
incorrect announcements of any kind. In no event will IHG be obligated to award more than the
stated number of prizes. In the event there is a discrepancy or inconsistency between disclosures
or other statements contained in any promotional materials and these terms and conditions of the
Terms and Conditions, the Terms and Conditions shall prevail, govern and control. All material
submitted becomes the sole property of IHG and will not be returned.
Notice and Disclaimer. © 2009 InterContinental Hotels Group. All trademarks related to the
prizes are the property of their respective owners and no sponsorship, endorsement, or affiliation
is implied by their use in these terms and Conditions or in the Program.
Sponsor and Administrator: Six Continents Hotels, Inc., 3 Ravinia Drive, Suite 100, Atlanta,
GA 30346.