Friends and Family Rate Program FAQ - InterContinental Hotels Group

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A completed voucher must be downloaded and submitted to the hotel at check-in. This is not the same voucher used for the IHG Employee Rate Program. The purpose of this voucher is to ensure that the guest is a friend or family member of an eligible IHG employee, that they booked through a valid URL provided by an employee and that the terms of the booking/rate are clear. How do my friends and family book the Friends and Family Promotion Rate? Each eligible IHG employee will be given a unique URL that can be shared with friends and family. This link will direct the friend or family member to IHG’s reservation process where the booking can be made via the website. What brands can my friends and family book? The friends and family rate is available at all IHG brands, but is subject to availability at the requested hotel. Do I have to be present for my friends and family to utilize this rate? Eligible IHG employees do not need to be present at check-in, but the friend or family member must present a voucher at check-in to validate that they received the rate through an eligible IHG employee. What does the Friends and Family Rate Promotion include? The Friends and Family Rate Promotion applies to room rates only. All other hotel fees and taxes are additional, including but not limited to ground transportation, meals, beverages, activities, spa services, gift shop purchases, incidentals, telephone calls or other personal expenses, and will be billed at the time of check-out. The Friends and Family Rate Promotional does not qualify for Priority Club Rewards points. Can my friends and family book their rooms over the phone? Bookings for this Friends and Family Rate Promotion are valid only on the website and must come through an employee-supplied URL. Bookings cannot be made through IHG call centers or through other channels. Are Priority Club® Rewards points available for these bookings? Priority Club Rewards points are not awarded for bookings made through the Friends and Family Rate Promotion. Bookings are also non-commissionable. How can a booking from the Friends and Family Rate Promotion be modified or cancelled? Per the terms and conditions, the Friends and Family Rate Promotion requires advance purchase and is non-refundable. (See Terms and Conditions section below). Who is eligible to participate in the incentive program? All full-time or part-time IHG employees who are over the age of majority are eligible to receive rewards. Contractors of IHG are not eligible. Since employees must register through Merlin, it will be possible for a Manager or Supervisor to enroll IHG employees who do not have a Merlin ID. What can I win through the incentive program? Weekly Prizes:
Each week the top three employees in each region whose Friends & Family Rate Promotion personal link generates the most reservations that week will be eligible to win 25,000 Priority Club Rewards points each (enough for a hotel stay or merchandise of their choice). Program Grand Prize: In addition to the three weekly winners (per region), On June 2nd the following additional prizes will be awarded by region: • One (1) Grand Prize of 1,000,000 Priority Club Points to the eligible IHG employee with the most cumulative bookings • One (1) Second Place Prize of 500,000 Priority Club Points to the eligible IHG employee with the second most cumulative bookings • One (1) Third Place Prize of 250,000 Priority Club Points to the eligible IHG employee with the second most cumulative bookings Bonus Grand Prize Drawing: There will also be a drawing for regional grand prize winners on June 2 nd from all employees in each region with at least one booking through their URL. Grand prize winners will receive 1,000,000 PCR points to plan a trip, or redeem merchandise, courtesy of IHG. Winners of the weekly prizes will be eligible for the drawing. Winners of the Cumulative Grand Prize 1 st , 2 nd and 3 rd place are not eligible for the Grand Prize Drawing. All participants will be contacted by a regional administrator of the program if they win and will be required to provide a Priority Club number to claim their prize. What is the difference between the Friends and Family Rate Promotion and the IHG Employee Rate? The Friends and Family Rate Promotion is completely separate from the Employee Rate and does not replace the IHG Employee Rate Program. What are the Terms and Conditions for booking the Friends and Family Rate Promotion? The Friends and Family Rate Promotion is available to employees of IHG only. The Friends and Family Rate Promotion is available for room bookings only and not for packages or other components. Reservations must be booked on the Friends and Family Promotion reservation website between February 23, 2009 and May 31, 2009, and must be made in advance of travel. The Friends and Family Promotion rates are subject to availability and may be changed without prior notice. The Friends and Family Promotion rates do not qualify to earn Priority Club® Reward points. Friends and Family Promotion rates may not be booked by travel agents and are not commissionable. All room reservations are subject to each hotel’s standard room reservation and cancellation policies and procedures. All Friends and Family Rate Promotion bookings will be subject to applicable taxes, fee and other standard service charges. The Friends and Family Rate Promotion for each hotel will be determined independently by each hotel and will vary with hotel locations/occupancy and blackout dates. Friends and Family Promotion may be terminated at any time without prior notice. What are the Terms and Conditions of the Employee Incentive Promotion? Only current IHG employees may participate in the promotion. The unique Friends & Family URL is the only way that bookings will be accepted and counted towards this promotion. Employees must register and create their unique URL through Merlin and then are responsible for distributing the URL to their friends and family members. The IHG Friends & Family Rate Employee Promotion is only available from February 23, 2009 through May 31, 2009. Only one weekly
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Friends and Family Rate Program FAQ - InterContinental Hotels Group

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