Annual Report for 2007 - Charlotte-Mecklenburg County
Annual Report for 2007 - Charlotte-Mecklenburg County
Annual Report for 2007 - Charlotte-Mecklenburg County
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16<br />
Prioritizing Calls For Your Emergencies<br />
The CMPD Crime <strong>Report</strong>ing Unit (CRU) used to answer nearly 400,000 telephone calls a year. From questions about<br />
garbage pickup to water bills, this team of specially-trained investigative technicians used to get them all.<br />
CharMeck 311 changed that. The city’s customer service line greatly reduced the number of non-essential calls handled<br />
by the CRU. The community is learning to dial 311 <strong>for</strong> issues that aren’t emergencies, which allows CMPD’s experts to<br />
stay focused on taking police reports related to non-emergency crimes.<br />
CharMeck 311<br />
What is it? A 24/7 one-stop shop <strong>for</strong> in<strong>for</strong>mation about city and county government services.<br />
What can they do? Answer questions about water bills, tax bills, vehicle and property taxes and<br />
garbage pickup. Take reports about dangerous animals, potholes, graffiti, truancy, loitering and loud<br />
noise. Arrange <strong>for</strong> pickup of bulky items and reserve park facilities.<br />
When should you call? When you have questions or need government service or in a non-emergency<br />
situation when you need the police.<br />
When not to call? Do not call if a crime has been committed and the suspect is still there, after a car<br />
wreck or anytime someone is seriously injured. Call 911 in those situations.<br />
What’s new? City council approved 33 new positions to more efficiently handle the call volume.<br />
Crime <strong>Report</strong>ing Unit<br />
What is it? The CRU takes crime reports over the telephone <strong>for</strong> cases that do not require a police<br />
officer’s presence at the scene.<br />
How do you reach them? Call 311. The Unit cannot be dialed directly.<br />
What can they do? If the suspect is already gone, the CRU will take a report of a larceny from an<br />
automobile, identity theft, burglary, minor assaults, communicating threats and damage to property.<br />
The reports are then assigned to an officer <strong>for</strong> follow-up. CRU can also create a supplement report, if<br />
a victim remembers a detail after the initial report is taken.<br />
Some crimes – larceny, harassing phone calls, theft from auto, property damage, communicating<br />
threats and ID theft – can be reported online at http://www.cmpd.org. Click on “<strong>Report</strong> A Crime.”<br />
Medal of Valor<br />
Officer Jonathan S. Cerdan<br />
Officer Cerdan was responding to a domestic violence call when a woman jumped from a vehicle and ran toward him screaming <strong>for</strong> help. Her<br />
husband had a butcher knife and was threatening to kill her and himself. Officer Cerdan put the woman in his car. The husband then jumped<br />
into his own car and attempted to ram the police cruiser. The man was arrested a short time later. Officer Cerdan’s actions likely saved the<br />
woman’s life.