FINAL PROGRAMME - Post-Expo

18, 19, 20 September 2012
Brussels, Belgium
POST-EXPO 2012
FINAL PROGRAMME
including
World Postal Business Forum
in association with
Delivering the future of postal technology
www.postexpo.com

AT A GLANCE
1 Introduction
by Edouard Dayan
Director General, Universal Postal Union
POST-EXPO 2012
UKIP Media & Events Ltd
Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744 | Fax: +44 1306 877411
Email: matthew.gunn@ukipme.com | Web: www.postexpo.com
18, 19, 20 September 2012
BRUSSELS, BELGIUM
2 - 5 World Postal Business Forum Organised by the Universal Postal Union
Mastering the Future: New Models for a Sustainable Postal Sector
Day 1 09:15 - 12:15 Special Introductory Session on e-Commerce –
How High is the Summit of the e-Commerce Boom?
14:00 - 17:15 CEO Forum – Mastering the Future
Day 2 09:30 - 12:45 Postal Sector Innovation:
New Strategies for a Sustainable Future
14:00 - 17:30 Digital Post:
Integrating Business into the Digital Future
Day 3 09:30 - 12:30 The Post Office Reinvented
A special session looking at the transformation and
innovation in the post office
6 - 14 Operations and Technology Conference
Day 1 10:00 - 11:45 Mobile Data and Connectivity
09:30 - 12:45 Moving Mail and Logistics
12:15 - 13:00 e-Commerce Innovation Panel
Day 2 09:30 - 17:00 Handling Mail and Parcels Efficiently
09:30 - 11:45 Digital and Physical Convergence
14:00 - 17:00 Last Mile Delivery
Day 3 09:30 - 12:30 The Post Office Reinvented
5 Seminar on Innovation in the Postal Industry
and event information
15 - 23 Biographies

The World Postal Business Forum
at POST-EXPO 2012
Mastering the Future:
New Models for a Sustainable Postal Sector
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“Business as usual is no longer an option.” This memorable
statement was made by a prominent post CEO during the 2011
World Postal Business Forum. In fact the postal industry and sector
as we once knew it will never be the same again. The rapidly
changing nature of the traditional mail business, the advent of
the digital economy, the seemingly inexorable growth in package
volumes driven by e-commerce, the navigation of consumers
among multiple channels to communicate and do their business,
and the need to maintain the trusted relationship with customers
are key factors that are changing forever the way postal business is
managed.
Innovation is a critically important option for business survival
and prosperity. But innovation applies as much to traditional
business as it does to digital business. Significant opportunities
exist for example in direct mail, which continues to provide major
volumes and revenues to postal operators. Innovative posts have
moved well beyond simply delivering direct mail to offering
products and services across a range of direct marketing channels.
And let us not forget the opportunities that remain in many
countries for postal financial services.
Join us at this year’s World Postal Business Forum to hear and
learn from a wide range of experts and industry commentators
who will tell us how postal-sector companies are mastering their
future to achieve and maintain sustainability.
Edouard Dayan
Director General
Universal Postal Union
www.postexpo.com
1

Organised by the Universal Postal Union
WOrLd POSTAL BuSINESS FOrum
mastering the Future:
New models for a Sustainable Postal Sector
Day 1 – Tuesday 18 September
09:15 - 12:15 - Special Introductory Session on e-Commerce -
How High is the Summit of the e-Commerce Boom?
e-Commerce is now one of the most important growth areas in postal services. The various
stakeholders of the postal sector, including governments, posts and technology providers, are realising
the opportunities of adapting the physical delivery network of the posts to the needs of the new
e-Commerce customers. Although e-Commerce undoubtedly offers strong growth prospects, including
increased postal traffic and new product development, there are also barriers to success that need to be
overcome. This special introductory forum session will consider and analyse the current e-Commerce
boom from multiple industry and sector perspectives.
MODERATOR:
Alex Valdettaro, global account manager, Swiss Post, Switzerland
Speakers:
Facilitating the single market for e-commerce: a business and regulatory perspective
Joost Vantomme, chair, European affairs committee, PostEurop, Belgium
Overview of e-Commerce developments in Europe
Dr Susanne Czech, secretary general, European Multi-Channel and Online Trade Association, Belgium
Global e-Commerce trends and potential
James Roper, CEO, Interactive Media in Retail Group, UK
bpost’s e-Commerce strategy
Peter Somers, CEO, bpost Parcels and International, Belgium
10:35 - 10:50 Q&A
10:50 - 11:00 Break
Presentation title TBC
Werner Neunzig, managing director, Readers Digest (Germany, Switzerland and Austria), Germany
The internationalisation of the European Bonprix business with a special focus on the
needed logistical network
Thomas Carroux, general manager, Bon Prix, Germany
The strategic importance of B2C distribution
Patrick Maier, head of PostLogistics, International and E-Fulfilment, Swiss Post, Switzerland
12:00 - 12:15 Q&A
14:00 - 17:15 CEO Forum - mastering the Future
Posts of the world are changing their businesses to adapt to the new realities of the postal sector. Some
are fully embracing the digital world, some are concentrating on revamping traditional physical services,
others are investing heavily in financial services, all to ensure the sustainability of their businesses.
The emphasis is now on developing business models to fit the environment of the current decade.
The traditional CEO Forum at POST-EXPO will again feature chief and top executives from posts, who
will give their insights into the changes taking place in the sector and tell the audience how they are
mastering the future for their companies.
MODERATOR:
Marten Buettner, head of global mail, LKE Group, Germany
14:00 - 14:10 Introduction by moderator
Speakers:
Presentation title TBC
Johnny Thijs, CEO, Bpost, Belgium
Edouard Dayan, Director General, Universal Postal Union, Switzerland
Presentation title TBC
Alexander Kiselev, CEO, Russian Post, Russia
LibanPost: more than a postal operator, a daily life facilitator
Khalil Daoud, CEO, Liban Post, Lebanon

Presentation title TBC
Dato Khalid bin Abdol Rahman, CEO, Malaysia Post, Malaysia
15:25 - 15:45 Q&A
15:45 - 16:00 Break
roundtable debate - delivering the future: how the G20’s postal services are meeting
the challenges of the 21st century
16:00 - 16:30 Introductory presentation by
Scott Druck, partner, Oxford Strategic Consulting, UK
Followed by an analysis and debate by postal experts
ANIMATOR
Ingemar Persson, independent consultant, Sweden
16:30 - 17:15 Panellists include:
Jean-Paul Forceville, chairman, PostEurop, Belgium
Michael J. Amato, vice president engineering systems, United States Postal Services, USA
Day 2 - Wednesday 19 September
09:30 - 12:45 - Postal Sector Innovation:
New Strategies for a Sustainable Future
‘Innovate in order to succeed’ is a key imperative for postal sector companies in today’s environment.
The strategic need to innovate in the postal sector is driven by several factors, including maintaining
competitive advantage and the quickly evolving digital space. But it is one thing to recognise and accept
that innovation is a strategic imperative and another to master it successfully. This session will explore
the options for innovation, which could include new products and services, process efficiency, increased
productivity and more effective customer interaction. Many posts are already innovation-orientated,
others may be lacking the confidence to do it or do not have the know-how. An expert panel drawn
from posts and other sector companies and organisations will share their knowledge and debate this
key issue.
MODERATOR:
Dirk Palder, member of the global postal leadership team, Capgemini
09:30 - 09:35 Introduction by moderator
Speakers:
A fresh look at frozen goods: how post and parcel players could shake up the
grocery market
Dr Achim Dunnwald, principal, McKinsey & Company Inc, Germany
Strategy and innovation: where do we go from here?
Dr Kristian Sund, senior lecturer, Middlesex University, UK
Future solutions in logistics: insights into dPdHL research and development initiatives
Martin Wegner, vice president, solutions, patents and performance management, Deutsche Post DHL,
Germany
Enhancing open innovation within the postal sector
Delphine Desgurse, head of strategic planning and market intelligence - innovation department,
Groupe La Poste, France
10:55 - 11:10 Q&A
11:10 - 11:25 Break
relatiomail: a striking, innovative answer to declining transactional mail volumes
Valérie Godin, manager Solutions, bpost, Belgium
reversing the trend: ensuring mail profitability despite declining mail volumes
Deborah Spring, associate director, Bevington Group, Australia
New technology: mastering it successfully in daily operations
Alain Ferard, CEO, Neopost ID, France
12:25 - 12:45 Q&A
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3

Organised by the Universal Postal Union
WOrLd POSTAL BuSINESS FOrum
mastering the Future:
New models for a Sustainable Postal Sector
14:00 - 17:30 - digital Post: Integrating Business into the
digital Future
The development of the digital economy has stimulated the need for posts to add to their product and
service offerings by developing postal digital services. However, the pace, scope and degree of success
differ among countries, regions and within markets. Until recently a comprehensive and accurate body
of information on the types of services offered, and their impact on company fortunes, was missing.
Fortunately this situation is changing and we are now beginning to understand and appreciate the
development of digital postal business, its value and the possible future trends. In this session experts
from various regions of the world will give their perspectives on the trends in development of postal
digital business, inform the audience on what investments have been made, to what effect, and how
posts may integrate their business into the digital future.
MODERATOR:
Adrian King, principal, Strategia Group, UK
Speakers:
Postal platforms to leverage mail
Luis Jimenez, founder, Strategy Dialogues, USA
Dr Bernard Markowicz, managing director, Decision/Analysis Partners, USA
The future of mail is in the message
Marcel Krom, CIO, postNL, Netherlands
Impacts of communication digitalisation on postal services use - measuring the threat,
its prevention and invocation
Dr Heikki Nikali, research director, Itella Corporation, Finland
making the virtual world real: converging the physical and digital into a single postal
territory
Paul Donohoe, e-Business manager, Universal Postal Union, Switzerland
15:20 - 15:35 Q&A
15:35 - 15:50 Break
Signed, sealed and delivered: how online can help you solidify your business in the
digital age
John Ray, industry head, local and home services, Google, UK
Open for business: enabling the digital ecosphere
David Williams, inspector general, U.S. Postal Service, USA
Postal digital business: the challenge for a small country postal operator
Toomas Turk, head of infologistics, Eesti Post, Estonia
Bringing international mail into the digital 21st century
Charles Prescott, executive director, Global Address Data Association, USA
17:10 - 17:30 Q&A
Innovative posts have moved well
beyond simply delivering direct mail to
offering products and services across a
range of direct marketing channels
Edouard Dayan
Director General
Universal Postal Union

Day 3 - Thursday 20 September
09:30 - 12:30 - The Post Office reinvented
A special session looking at the transformation and innovation in
the post office
MODERATOR:
Koen Vandaele, managing partner, Deloitte Consulting
Speakers:
Challenge
Post offices reinvented
Ian Kerr, CEO, POAAL, Australia
Experiences
Transformation of the Post Office Network
Kevin Gilliland, network and sales director, Post Office Ltd, UK
developing a business technology approach
Alberto Scaduto, head domestic and international ICT management, Poste Italiane, Italy
A radical rethink: repositioning post offices as digital hubs
Gary Coyle, CEO, Community Infopoint, UK
Improvement of sales in postal access points through staff training
Viktorija Gruzauskiene, head of HR department, AB Lietuvos Pastas, Lithuania
Innovation & Exchange
Leveraging near-field communication for postal retail
Donal McGuinness, managing director - Escher Interactive Services, Escher Group, Ireland
The fight against fraud and manipulation of post and mail in russia
Boguslaw Stich, sales director international, Polygraph Protect Moscow, Russia
PCI challenges for payment card handling at the teller counter
David Stephen McEvoy, CEO, Electronic Trade Solutions Ltd, Ireland
Colvir Postal Solution: delivering tangible benefits with end-to-end integration
Syed Hamza Matin, deputy chairman, Colvir Software Solutions Ltd, UK
12:10 - 12:30 Q&A
SEMINAR INFORMATION
Seminar on Innovation in the Postal Industry
Harness the Power of Innovation Monday 17 September 2012, POST-EXPO Brussels
Join the authors of The Future is in the Post for a special seminar just before the launch
of the 2012 POST-EXPO in Brussels. It will be a unique opportunity for participants to hear
and discuss how to harness the power of innovation. The seminar will feature recognised
speakers and draw on experiences from a range of countries. What is innovation? Who are
the innovators in the 21 st -century postal industry? How can you become more innovative as
an organisation? What will the future look like?
To sign up for the seminar visit www.postalstrategy.org
The Future is in the Post III
Perspectives in Strategy in the Postal Industry
Each delegate will receive a complimentary copy of the global strategy book.
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5

OperatiOns and technOlOgy cOnference
Day 1 - Tuesday 18 September
10:00 - 12:00 - mobile data and Connectivity
10:00 - mobile innovation
Daryl Jackson, postal segment leader, Deloitte Consulting, USA
The landscape of mobile technology is evolving quickly: posts must develop a forward-thinking mobile strategy to
align their digital and physical services. This presentation will discuss how to harness the power of technology by
focusing on customer needs and offering innovative solutions.
10:20 - New momentum in CEP IT: hyperconnection, smartphones and cloud computing
Dr Michael Linke, chief architect Mail/Logistics, T-Systems International, Germany
Improved technical IT possibilities, increased smartphone and cloud usage, important momentum on major tradelanes
and core socioeconomic developments have led to a global, multi-connected so-called hyperconnected
market, of people, goods, ideas and techniques. This situation results in higher demands and a higher customer
expectation on a B2B and B2C level and therefore for enhanced challenges and goals for IT organisations in the
CEP market. Although there are proven tools and techniques to achieve these goals, the specific dimensions of the
hyperconnection should be properly analysed and set in scope of the CEP organisations’ overall goals.
10:40 - unlocking the value of data from first to last mile
Mark Davis, EMEA industry manager, Honeywell, UK
How data collected in the postal chain can provide opportunities. Information collected, for example at post office
counters, in package flows and recipient preferences, means that postal operators retain huge volumes of data. How
can this data be used to improve productivity and open up new revenue streams?
11:00 - mobile postman: utilise existing staff to generate new revenue sources
Daniel Dombach, director EMEA industry solutions group, Motorola Solutions Germany, Germany
The postal and courier industries are changing quickly due to the decline in physical mail and increase in internet
shopping. Improved efficiency is no longer the goal: new ways to utilise existing staff and infrastructure to generate
new sources of revenue is the name of the game. To survive, every postal organisation needs to automate and
have all relevant data in digital form. Mobile payment is a hot issue; postal employees are reliable and are on every
doorstep, every day. The sensor network offers a new direction for revenue generation. These sensors utilise postal
fleets for sensing air quality, cellular coverage, road conditions, etc.
11:20 - Innovation: it’s not easy but it can be rewarding
Jeff Sibio, director, industry marketing, Intermec, UK
True innovation is not easy. In fact it is exceptionally difficult – especially for large, well-established organisations.
But applying innovative solutions to your business processes, such as location-based decisions and data extraction
validation, can deliver business differentiation and game-changing profitable results, separating your solutions and
service from your competitors.
11:40 - 12:00 Q&A
09:30 - 12:45 - moving mail and Logistics
Identifying the Key Challenges and Issues
09:30 - moving mail and logistics
Marten Buettner, head of global mail, LKE Group, Germany
The presentation will focus on vehicles, scooters and everything related to logistics, including green initiatives.
Experiences, applications and Innovation
09:50 - The postal service’s successful transformation through predictive analytics: control
dynamic complexity
Dr Nabil AbuElAta, president - CEO, Accretive Technologies Inc, USA
Alain Roset, director of transformation strategy, La Poste, France
The postal service’s strategic transformation faces win or die outcomes. Experienced studies showed that predictive
analytic methodologies lead the right transformation trajectories that align the cost to the service quality that will
be delivered for a particular volume. A new paradigm that mixes the traditional services with modern ones and
benefits from a variety of new delivery, telecommunication and presentation modes and mechanisms, will be
discussed. Successful experiences in La Poste as well as in other industries will be presented. Challenges facing the
transformation will be discussed and how powerful remediation is available to prepare for successful planning and
anticipated efficient implementations.

10:05 - Where the black swan bites
Dr Eva Savelsberg, vice president Logistics Division, Inform GmbH, Germany
During normal peak hours the management of a distribution centre is invariably a juggling act. But imagine a ‘black
swan’ event drastically changing conditions and revealing the neglected yard as the weakest link: surrounding
the sorting complex, this crucial area turns out to be a significant risk factor for the whole supply chain of parcel
management. This presentation will show postal operators how to turn their ‘black swan’ white: intelligent yard
management enables them to meet their clients’ requirements even in the most adverse conditions.
10:20 - Supply chain and yield management: linking mailers and postal operators electronically
Enno Ebels, managing director Data Quality Solutions, Neopost, France
Optimising a postal supply chain is the same as for any supply chain: advanced information on what will enter the
postal sorting centres is key to making operational decisions around sorting-centre yield management. This is a
presentation of case studies on electronic interchange between mailers and postal operators, allowing advanced
planning and optimising investment in sorting-centre staff and equipment, ensuring operators can confront the
challenges around effecting a return on the resources deployed. It will also cover extension of revenue and quality
controls from creation of mailpieces to the last mile delivery, creating an end-to-end and seamless experience for
postal operators and their customers.
10:35 - Fully automatic trailer unloading of loose loaded parcels
Jasper Van den Driest, managing director, Ancra Systems BV, Netherlands
Good news for postal services and parcel couriers who have to take into account strict ergonomic regulations in
addition to speed and reliability: Netherlands-based Ancra Systems has designed, produced and implemented a
fully automatic system for unloading trailers with loose loaded parcels to increase transport efficiency between
sorting centres. This solution is unique in the world and has been successfully implemented at La Poste and the
Danish Post, both leading European postal operators. The system automatically transports the packages from the
trailer to the sorting machines. It can handle up to 6,000 packages per hour.
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10:50 - 11:00 Q&A
11:00 - 11:20 Break
11:20 - mail monitor: the customer’s perspective on quality of service
Niels Delater, CEO, Spectos GmbH, Germany
Quality of service is a major differentiator in times of competition and diversification of products and services in the
postal industry. As the customer is recognised more and more to be the driver behind quality of service existing
concepts of end-to-end quality, figures need to be reconsidered. Rethinking monitoring by going beyond J+1 transit
times is the core of the Mail Monitor concept: web-based services and social media components to measure quality
of service from a customer perspective and improve services regarding the voice of the customer. The presentation
will demonstrate the approach through case studies.
11:35 - Streamline your end-to-end postal operations with real-time information
Mike Maris, global lead, Warehouse, Transportation & Logistics, Motorola Solutions, UK
In postal operations it’s all about moving items through the delivery chain as quickly and accurately as possible,
reducing delivery costs while decreasing delivery times. But nearly everyone in your operation is on the move,
disconnected from information in business systems, forced to deal with manual paper-based procedures that insert
time and opportunity for errors. Learn how silos of information are eliminated from operations, allowing workers
loading/unloading in sortation centres, and footwalkers and drivers who spend the day delivering letters and
packages, to provide not only letters and packages but, just as important, end-to-end, real-time communication.
11:50 - Automatic planning and optimisation solutions for the postal industry
Martijn Schimmer, sales manager, Transvision, Denmark
Handling collection, transportation and distribution of mail is a highly demanding task, and each type of transport
has its own challenges. The postal industry shows considerable potential for improving efficiency and achieving
savings. To assist postal companies in obtaining this, Transvision has developed Transvision Postal Planner, which
decreases planning time drastically, enhances users’ overview of the transport and assists companies in improving
their customer service and route quality. The system facilitates major cost savings and impressive CO 2 emission
reductions in mail transport operations. Improve your transport efficiency and achieve savings of 15% on your
transport.
12:05 - Enabling solutions for safe restructuring of secured mail flows
Henrik L. Egestad, sales director, Postal Business Development, Lyngsoe Systems AS, Denmark
A large number of posts are currently considering innovative ideas to restructure their secured mailflows. Enabling
technologies are now available and a number of solutions are implemented by leading postal services. The major
drivers have been cost savings and increased security by recording of all handover processes, but added bonuses
are increased logistic transparency and performance. The presentation will focus on applied technology and
implemented solutions, and further touch upon future applications for the posts.
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7

OperatiOns and technOlOgy cOnference
12:20 - Bring your shipment to life
Ruud Riem-Vis, CTO, Jiiva, Switzerland
Have you ever encountered problems with the current track-and-trace services? If you have, you will certainly
understand why customers are always asking for more transparency, more frequent updates and proactive
notifications. Various tracking technologies are appearing on the market, but few meet the specific exigencies of the
postal market. In this presentation we will show you the different technical alternatives, and how you can bring your
shipment to life.
12:35 - 12:45 Q&A
12:15 - 13:00 - e-Commerce Innovation Panel
12:15 - The new trend: Consumer relevancy (dSr) – The transformation of eCommerce
Dirk Palder, member of the global postal leadership team, Capgemini
Ten years ago, the Capgemini Group launched Consumer Relevancy. Since then the retail and consumer product
industry has seen significant changes. Consumers are now armed with technology. Capgemini therefore launched
the Digital Shopper’s Relevancy (DSR). Key findings of the DSR report on digital shoppers across developing and
mature markets show the challenges of e-tailers in this new environment. The new shoppers expect a seamless
integration across online, social media, mobile and physical stores. Is eCommerce still a field of play for Postal
Services 3.0?
12:30 - E-commerce mailing and shipping system designed exclusively for postal operators
Amine Khechfe, co-founder and general manager, Dymo Endicia, USA
Dymo Endicia will demonstrate the benefit of deploying the right technology platforms for e-commerce mailing
and shipping systems that incorporate a high level of security, functionality and scalability. The Dymo Endicia
solution has delivered consistent 30% growth and has surpassed US$1 billion in printed annual postage. The system
has been developed and perfected to meet the stringent rules and processes required by postal operators. Dymo
Endicia will show how the right system not only prevents fraud but also enables postal operators to expand business
reach into multiple market segments, support postal eco-systems and develop distribution channels for postal
services.
12:45 - easyPack World: building a global network of parcel terminals
Rafal Brzoska, CEO, InPost, Poland
The presentation will examine the reasons why drop boxes are finally gaining momentum. Using a case study
from Poland, it will outline why cooperation with e-retailers is the way to boost e-commerce, give details of a
European project to install 16,000 machines by 2014, and explain how to build your own network without any huge
investment.
Day 2 - Wednesday 19 September
09:30 - 17:00 - Handling mail and Parcels Efficiently
Challenge
09:30 - The adaptable post
Dr Pierre Kacha, director, Postal Practice, Decision/Analysis Partners, USA
Posts have excelled at developing and applying standardised processes to push mail to its destination. Today,
information and intelligence enable posts to manage their networks in a dynamic fashion to dramatically reduce
costs while meeting service standards. The presentation identifies four distinct areas where posts can develop an
adaptable and dynamic approach to modern operations management.
Special focus on revenue protection in the mailstream
09:50 - revenue protection: easy money
Karin Vierwind, director Order to Cash, PostNL, Netherlands
From the end of this year, 18 new culling-facing-cancelling machines (CFCs) will enable PostNL to intercept even
more underfranked mail items. Cautious estimates suggest that from 2013 we will be able to trace at least twice as
much underfranked mail, and then impose the necessary charges. PostNL will present the business case as well as
the solution.
10:05 - Protect your revenue streams: how to make it happen
Johan van Duijne, business development manager Postal Solutions, Neopost, Netherlands
Revenue protection is increasingly taking a prominent place on every post’s agenda. However, the road to get there
often appears to be long and winding. ‘How do I make it happen today?’ is the question. In a short presentation,
Neopost will demonstrate how major results can often be achieved without a major investment in time, money or
resources. The key is to focus on quick wins. Today, many of these opportunities can be found in the last 10-20% of
manual handling processes, activities that have often been off radar to postal operators.

10:20 - mission possible! Postal revenue recovery with military precision
Mark Andrew Ryder, head of Marketing, Prime Vision, UK
The British Forces Post Office (BFPO) challenged the postal industry by proposing a parcel sorting solution for its
new global sort centre in west London. As a postal organisation BFPO has one of the highest percentages of handwritten
mail – 60%+ – and also supports different address formats including standard UK postal, military operation
code names and BFPO addresses. This presentation is a case study of the solution (ParcelMatch), including how the
system enables revenue recovery savings of £1 million per annum.
10:35 - Franking services: basic functionality for success
Markus Erling, technical director, CodX Software AG, Switzerland
National authorities are forced to defend their market share. Franking is one way to do so. Franking includes the
‘billing after service’ aspect and requires databases covering master data such as customer and individual contract
data, pricing models, etc. Supporting systems such as CodX PostOffice offer this item treatment and derive all other
processes from a huge data collection of all detailed item properties. Quality and efficiency are raised dramatically:
proof of billing for each item; ability to track also for regular items; cost-efficient treatment of return mail;
professional complaint management; from cheapest direct mail to valuable registered mail.
10:50 - 11:00 Q&A
11:00 - 11:20 Break
Experiences from the Postal Operators
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11:20 - Automated postal technology and system for the future post office
Heechul Bae, senior research engineer, Electronics and Telecommunications Research Institute (ETRI), Korea
The market environment in the postal business has been rapidly changed to the competitive situation. Automated
postal systems are used to create operating cost savings due to the reduced mail volume. Moreover, it should be
a future target system for satisfying the needs of smart customers. Under the smart environment, an automated
postal system for the future post office has been designed. The conceptual system can be classified into three
parts: process design, automation technology, and automation corner and post office. In particular, automation
technologies are applied to design the proposed system for eliminating inefficiencies and inaccuracies in the future
post office.
11:35 - The Saudi Post experience of building up a measurement system
Ahmad Alanazi, general supervisor of Internal Audit, Risk Management, Followup, Control and Quality
Management, Saudi Post, Saudi Arabia
The presentation will introduce KPI’s. It will then move on the explain how we identify the main measuring area
and set up the measuring point; set up the KPIs; prepare the format and the measuring time; prepare the training
materials; start the test; and automate by using exacting software.
11:50 - Increased network efficiency through advanced identification and volume measurement
systems
Amadeus Kurz, Hermes Logistik Gruppe Deutschland, Germany
Martin Voss, strategic industry manager, Sick AG, Germany
While the volumes of shipments are steadily increasing in CEP industries, the object sizes, shapes and materials vary
on an ever-growing scale. Customers expect maximum flexibility from their service operator, which in turn creates
new challenges for systems and processes. With the implementation of highly efficient identification and volume
measurement systems from Sick – designed specifically to meet Hermes requirements and in conjunction with a
new sorting system – Hermes significantly improved the efficiency and transparency of its processes and delivery
network. Resulting benefits: shorter delivery times, improved track-and-trace capabilities and optimised loading
processes.
12:05 - A comprehensive postal eCommerce offering – based on uPu framework
Harald M. Weyerich, director, Postal Technology Centre, UPU, Switzerland
International eCommerce is THE area of growth in postal business. Posts are the only organizations who can
internationally manage the purchase handling, postal identification, the shipment of the merchandise, its customs
processing and the payment in a fully integrated (one-stop-shopping) manner including the compliance with
international security rules. The UPU provides the necessary regulation and IT infrastructure to enable every postal
operator to offer this comprehensive eCommerce service to its customers regardless of the post’s development
level.
12:20 - 12:30 Q&A
12:30 - 13:45 Lunch
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9

OperatiOns and technOlOgy cOnference
Innovation & Exchange
13:45 - Challenges of processing parcels for mail service businesses
Gerard Fenerty Jr, president & CEO, ID Mail Systems Inc, USA
The presentation will cover the challenges that commercial mail service businesses face as mail volumes decline
and they look to enter the packet/parcel processing business. Sub-topics will include types of customers/materials,
changes needed for internal operations (space/automation/technology), customs, transportation, and any others
factors that are different from traditional mail processing.
14:00 - The new reliant mid-range sorter system
Stefan Berndt, product manager Sortation, Pitney Bowes, Germany
The Reliant Sorter will bring automation and full integrity to three core market segments: incoming mail, outgoing
mail and the processing of international mail. It is ideally positioned to enable small- and mid-volume mailers
with a typical daily volume of up to 35,000 items per day to react quickly to the new opportunities presented by
a deregulated European postal market. Modular in design, the Reliant sorter can be configured to suit a variety of
environments and to handle greater volume as business needs develop. The system can process up to 18,000 letters
per hour.
14:15 - A simple way of increasing item handling flexibility and capacity
Bjarne Johansen, systems engineer, Crisplant - Beumer Group, Denmark
Postal and courier services must handle increasing and variable volumes, placing higher demands on their
automatic sorting systems. Commercial and economic pressures, however, dictate the need to extend the life
of systems already in place, so new technology needs to be applied to existing solutions to upgrade flexibility
and performance. Crisplant has doubled the capacity of existing sorters, while extending flexibility, with the
LS-4000flexbelt sorter, a new two-belt configuration that allows the sorter to carry two items side by side on the
same belt. This presentation uses the LS-4000flexbelt as an example of how to achieve improvements with existing
infrastructure.
14:30 - The sorting centre without staff
Martijn E. van der Lande, market director Parcel & Postal, Vanderlande Industries, Netherlands
By using the right design of the sorting centre and by implementing the IT solution that can be provided by
Vanderlande Industries, significant cost reductions will be realised in staffing of the centre.
14:45 - 14:55 Q&A
14:55 - 15:15 Break
15:15 - Flexible technology solutions for intelligent growth
Francesco Piunti, identification product manager, Datalogic Automation Srl, Italy
This presentation will review and contrast global technology trends among developed and developing countries,
and provide insight into next-generation solutions for the intelligent, scalable processing of mixed mail, packets
and parcels. All types of relevant technology alternatives will be discussed as well as options for enhanced business
intelligence and higher customer value through information networking. The presentation will conclude with a
discussion of sources and value of information that will enable new postal services and applications as drivers of
postal revenues in this highly competitive marketplace.
15:30 - Postal operator case studies: reduce costs by automating address-matching processes
Søren Boll, vice president of Sales, Syslore Ltd, Denmark
This presentation shows postal operators’ experiences and case studies on how to handle physical and digital
mail and parcels more efficiently. Discover how a high-performance, fully automated recipient and address data
matching system can increase efficiency, ensure improved quality and provide new business opportunities. Learn
how other postal organisations are taking advantage of next-generation OCR systems.
15:45 - Enable new dimensions with latest identification technologies
Martin Voss, strategic industry manager, Sick AG, Germany
The capabilities of the latest identification technologies go far beyond pure detection of codes. The efficiencies of
CEP processes and networks can be greatly improved with the analysis of all potential information about the objects
handled, such as object images, profile information, volume and weight, etc. This presentation will highlight how all
information is summarised in one data mining and collection platform, allowing CEP service providers to generate
new dimensions of services for their customers.

16:00 - Address reading for efficient sorting at BPost
Michael Schalk, project manager Logistics Division, Vitronic Dr.-Ing. Stein Bildverarbeitungssysteme GmbH,
Germany
BPost operates Vitronic’s camera-based reading systems for efficient sorting in their postal sortation centres.
Barcodes, the entire address as well as packstation number on packages are captured fully automatic at fast
conveyor speeds (2.5 m/s ). Besides this OCR application, real-time video coding terminals and image archiving are
installed. Non machine-readable addresses are transmitted to video coding terminals where employees update
the address information. Additionally, the measurements of the packages are captured with Vitronic’s laser-based
volume measurement, which is essential for the introduction of the new bpack packstations. Archived images are
used for documentation and process optimisation.
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16:15 - manual work in a postal organisation
Mikko Mertjärvi, managing director, Optiscan Group, Finland
Not all trends (automation) are suitable for everyone; manual work can deliver benefits with far smaller capital
costs and risks. Quality, efficiency, flexibility and competitiveness can be improved through technology, but best
results can be achieved by intelligent combination of human labour and automation. Human labour is still the
best production tool that scales and adapts as needed. Systems can be used to enable efficiency and high-quality
output from a much wider worker potential than was traditionally possible. Semi-automated systems require few or
no specialist technical skills to maintain, and enable manual operations at system failure. Technology can’t solve all
problems.
16:30 - materials management/container inventory and flow management with rFId
Bo Helmer Larsen, director of Sales, Postal Division, Lyngsoe Systems AS, Denmark
A new high-tech RFID solution is in operation, managing 70,000 roll cages. This system provides you with a complete
insight into where your transport materials are and where they are going. It is a fully automated system: a front-end
technology eliminating manual track-and-trace activities combined with directional real-time data, thus ensuring
100% visibility in your postal workflow of containers carrying mail in your logistics system. The system enables cost
savings and improved quality of service.
16:45 - 17:00 Q&A
09:30 - 11:45 - digital and Physical Convergence
Challenge
09:30 - delivery innovation
Jacob Johnsen, CEO, Ipostes, Denmark
After serving the public with letter delivery for centuries, posts are now delivering using electronic media, like
e-mails, SMS, internet, etc. wherever the public has communication needs. Is this divergence of the business or
an innovative evolution of the postal role? From collection of mail to the delivery, postal operators must think
about what their present role is and what the future role should be. Why do people turn to the post for their
communication needs? What is the strength of a global network, of the legal framework to protect messaging,
society’s trust in honesty and reliability?
Experiences
09:50 - review your mail online at your ePoBox
Essam Al Saghir, technical expert, Emirates Post, United Arab Emirates
Log in to your ePoBox and review the images of all your mail that was sorted by sorting machines, plus receive
notifications for your registered mail online in your ePoBox. Interface the sorting machines with a postal back-end
system to collect all letter images for each PO box, and at the same time capture a copy of all notifications for
registered, parcel, EMS and money order postal services and post them in the ePoBox. Customers are able to review
all their mail online before they drive to their PO box.
10:10 - Impact of digital postal box versus traditional mail postal boxes: the Namibian experience
Ambrosius Ipinge, general manager: Postal Services, Namibia Post, Namibia
Due to frequent changes in the dynamic communication market, NamPost has to be flexible and open itself up to
current market trends. The company has embarked on a transformation project that includes digital postal boxes,
e-shopping and self-kiosks units.
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OperatiOns and technOlOgy cOnference
Innovation & Exchange
10:30 - Is your digital business successfully growing at 20% per quarter?
Zafar Khan, chairman & chief executive officer, RPost Communications, USA
How can a business grow substantially and yet focus on what it is really good at? The electronic product
marketplace evolves quickly in technology and diversity, and to be successful one must continuously innovate and
update. Success may also require being really good at one thing. So how in the digital space can business manage
fast change and diversity versus focus? The presentation will share how RPost resolved this conundrum by opening
its unique technology platform to the world.
10:50 - Complexity of converting unstructured mail into industrial process
Didier Rouillard, business development manager, GMC Software Technology, Switzerland
It is estimated that more than 20% of business paper mail is still considered unstructured, meaning edited on
desktop platforms, printed and mailed manually with higher risk to deliverability. An organisation that wants to bring
this mail volume into its mainstream industrial mail process, either internal or external, faces technical challenges
and human resistance to change. The scope of this paper is to review these two barriers and explore paths to
solve these issues for large organisations. Benefits are better deliverability of mail, better usage of staff and postage
reduction.
11:10 - declining post volume: what to do now?
Colin de Vries, MD, BlueMailCentral, Netherlands
The presenter will offer his vision for how postal companies can service the next millennium.
11:30 - 11:45 Q&A
14:00 - 17:00 - Last mile delivery
Challenge
14:00 - Parcels terminals: an update on leading business models
Dr Pierre Kacha, director, Postal Practice, Decision/Analysis Partners, USA
Ever since their timid introduction, parcels terminals have become increasingly accepted by consumers and are now
an integral part of the postal distribution landscape. However, the industry has experienced many fits and starts as
business models adapted to the peculiarities of their markets. This discussion will present emerging business models
for parcels terminals, address their applicability to various markets, and discuss their strengths and weaknesses.
Experiences
14:20 - Post24: a successful roll-out between Eesti Post and InPost
Lukasz Nowinski, managing director, InPost, Poland
The presentation will cover the preparation phase to build a network of dropboxes in Estonia; roll-out in Estonia;
lessons learned and further cooperation to build a network in the Baltic countries
14:35 - Geographical Information mail (Geomail)
José Rufino, director, CTT - Correios de Portugal SA, Portugal
Geomail is an innovative approach to sustain the strategy of CTT’s postal business and leverage new opportunities.
The companhy implemented a new, mobile GIS component, with the aim of ensuring a massive digital field survey
to capture all addresses in Portugal. One of the main assets of this project is the use of CTT’s letter carriers and
their knowledge of the geographic territory in postal terms. With this action CTT was able to obtain a national
georeferenced, qualified address database to better support operational and business postal core activities and
obtain an increased revenue stream based on geographic products and services (geomarketing and routing).
14:50 - Innovative project of recharging infrastructure for captive fleet
Jean-Baptiste Boneu, business development manager, Greenovia, France
This project relates to the calls for tender that led to the acquisition of 10,000 electric vehicles for the French mail
group La Poste. Different scenarios of charging politics will be experienced to reduce both environmental footprint
and cost of the charge. Several aspects and constraints will be considered – including the buildings’ electrical
capacity, the energy mix and the constraints regarding the organisation – in order to ensure the links of the
ecosystem based on the quadryptique vehicle: recharging infrastructure, network – electricity generation with the
goal of global and vehicle optimisation as well.
15:05 - 15:15 Q&A
15:15 - 15:35 Break

Innovation & Exchange
15:35 - Cleveron: changing consumer preferences in parcel delivery
Indrek Oolup, export director, Cleveron plc, Estonia
The presentation will provide an update on ongoing projects in which Cleveron is involved as a parcel terminal
supplier. It will include details of new features, recent feedback from users, and the most recent experience of
customers who are implementing the parcel terminal delivery concept in their respective countries.
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15:50 - Cross-national address database and the value for alternative posts
Wilfried Hahn, director Product Management, Pitney Bowes, Germany
The cross-national database allows alternative posts to share information about their logistical delivery data. This
includes delivery routes as well as last mile address data. The benefit is that the mail only needs to be registered
once, even if a second service provider has to deliver it. All final routing information is provided in a barcode and in a
database that will be shared between the partners. This is a huge benefit for alternative posts.
16:05 - Choosing the right unaddressed mail business model to meet the challenges of tomorrow
Neale Horstead, international business development manager, Duplo International Ltd, UK
Unaddressed mail can provide a vital revenue stream for posts wishing to support their last mile delivery
infrastructure against a backdrop of declining addressed mail volumes. However, posts need to find the right
balance between the quality of service advertisers want and are willing to pay for, compared with the return on
investment and the subsequent impact on a postman’s time spent on his walk. The choice of business model will
depend on a number of factors, but is key to providing a service that is competitive, profitable and flexible enough
to take account of changing market conditions.
16:20 - An agile approach to route-planning software implementation
Francis Demers, project director, GIRO Inc, Canada
Project management using an agile approach can lead to faster implementation and early benefits for organisations
that work closely with Giro throughout the project. Starting with the standard version that will evolve based on
feedback from the first pilots, this approach can also increase the level of acceptance by providing continuous
visibility to stakeholders. Early benefits can be used to finance the evolution of the system in view of final
deployment. The approach shifts the emphasis from very formal acceptance specifications to a collaborative
approach based on an evolution-based system.
16:35 - Fleet monitoring: upgrading/increasing the new definition of postal delivery
Martin Kyburz, owner, Engineer Bureau M. Kyburz AG, Switzerland
Fleet monitoring is widely used by logistics companies in cars and vans. We will show how fleet monitoring can also
be used for the last-mile delivery. An interactive platform allows real-time monitoring not only of the location but
also of the status and the service history of each vehicle. Service and maintenance actions can be managed actively
regarding the condition of each vehicle – thus increasing the readiness of the vehicles. In addition, the data may
help to reconstruct any potential accident.
16:50 - 17:00 Q&A
Day 3 - Thursday 20 September
09:30 - 12:30 - The Post Office reinvented
MODERATOR:
Koen Vandaele, managing partner, Deloitte Consulting
Challenge
09:30 - Post offices reinvented
Ian Kerr, CEO, POAAL, Australia
Who are the ‘right people’ to run post offices? How can a post office be a profitable retail business while maintaining
a public-service aspect? What political will is needed to support the reinvention of the post office network? What
does the growth in e-services mean for a bricks-and-mortar network? What role will self-service terminals have in
post offices?
Experiences
09:50 - Transformation of the Post Office Network
Kevin Gilliland, network and sales director, Post Office Ltd, UK
Post Office Network and Sales director Kevin Gilliland will talk about the transformation of 6,000 Post Office
www.postexpo.com 13

OperatiOns and technOlOgy cOnference
branches, as part of the business’s strategy of growth, customer excellence and modernisation. The programme,
made possible by the largest ever investment and support programme in the history of Post Office, will greatly
enhance customer service and help to secure Post Offices at the heart of communities across the UK.
10:10 - developing a business technology approach
Alberto Scaduto, head domestic and international ICT management, Poste Italiane, Italy
A case study of the ICT experience regarding Post Italiane group, with a focus on a solution for postal counter
automation for the re-engineering of post office business processes.
10:30 - A radical rethink: repositioning post offices as digital hubs
Gary Coyle, CEO, Community Infopoint, UK
The Global Post Office network traditional business model is not sustainable as more consumers embraces digital.
How can Post Offices executives use technology as an enabler to assist in building deeper and more personal
relationships with their existing customer base? Positioning the local Post Office in every community as the
digital link between Government, Business and the Citizen by fully utilising the high levels of trust that consumers
associate with the Post Office brand. How Post Offices can benefit from the rise and growing consumer adoption of
collaborative consumption services.
10:50 - Improvement of sales in postal access points through staff training
Viktorija Gruzauskiene, head of HR department, AB Lietuvos Pastas, Lithuania
In 2011 Lithuania Post implemented several training programmes, during which heads of post offices and customer
service staff underwent training on sales and customer service. In June 2011 the company set up a programme for
the improvement of sales skills. During the course of training arranged in July-November 2011, 1,453 employees
were given relevant training. As a result of the training on sales, turnover from retail and commission sales increased
by 50% in comparison with 2010 (EUR 1.24m in 2010 and EUR 1.87m in 2011). The investments in training made
approximately EUR 11,600.
Innovation & Exchange
11:10 - Leveraging near-field communication for postal retail
Donal McGuinness, managing director - Escher Interactive Services, Escher Group, Ireland
With the proliferation of NFC-enabled smartphones, post office networks have the potential to become the largest
retail infrastructures in the world today. The technology offers opportunities for implementations such as track and
trace, travel cards, banking and electronic (contactless) wallet. This paper addresses the services offered by this
cutting-edge technology and how post offices can respond to the potential revenue opportunities.
11:25 - The fight against fraud and manipulation of post and mail in russia
Boguslaw Stich, sales director international, Polygraph Protect Moscow, Russia
A presentation looking at how the use of a multi-function security seal has proved to be successful in the battle
against fraud. It will include a look at the diverse issues facing Russian Post and the different proposals to solve the
problem. The results and the development of a very special product including RFID technology will be presented.
11:40 - PCI challenges for payment card handling at the teller counter
David Stephen McEvoy, CEO, Electronic Trade Solutions Ltd, Ireland
A presentation on the impact of the PCI (payment card industry) regulations for payment card handling at the post
office teller counter. These evolving debit and credit card security regulations represent an ongoing technology
challenge for not only the hardware mix of the traditional teller counter but also the nature of customer/teller
interaction. This increased security also brings opportunity in terms of the capacity to offer additional services such
as national ID card lifecycle services and banking services, and also improving client branch experience through
faster queues, flexibility and greater security confidence.
11:55 - Colvir Postal Solution: delivering tangible benefits with end-to-end integration
Syed Hamza Matin, deputy chairman, Colvir Software Solutions Ltd, UK
In the new era, the post offices are an instrument to provide affordable electronic and financial services to all
segments of society, to improve access and to foster financial inclusion. A totally integrated end-to end centralised
solution enables implementation of the universal postal counter for all types of transactions (postal, financial,
banking and retail) whether performed by post officer, remote post agent or via self-service devices, resulting in
flexible and economical services with an outcome of sustainable increase of revenue. This has been the experience
of two major postal organisations, which were able to handle huge volumes at decreased transaction costs.
12:10 - 12:30 Q&A
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BIOGRAPHIES FOR 2012
Profiles of key figures from the postal and courier industry speaking at POST-EXPO 2012
dr Nabil AbuElAta, president - CEO, Accretive Technologies Inc
Dr Nabil AbuElAta is a Doctor of Mathematical Sciences. He is the founder of Accretive Technologies, a
world authority in predictive management of dynamic complexity. His main interest is mathematical
methods and dynamics of structures with a wide range of applications: celestial mechanics elementary
particles and compound servicing. Nabil is the inventor of Model-Based Architecture methodology and
X-Act Technology. He served the space and nuclear authorities and organisations then moved to the IT
world, where he had a long career during which he contributed to the evolution of a large spectrum of
technologies. He then moved to corporate responsibilities, where he became CTO of First Data Corporation
until 2002.
Ahmad Alanazi, general supervisor of Internal Audit risk management Followup
Control and Quality management, Saudi Post
Ahmad Alanazi is a postal services professional with experience in quality management performance and
strategic management RFID and risk management.
michael J. Amato, vice president engineering systems, united States Postal
Services
Michael J. Amato was named vice president of Engineering Systems in May 2011. He reports to the chief
information officer and executive vice president. In this role, Michael oversees engineering efforts focused
on automation systems, including those for the organisation’s Automated Postal Centers and Integrated
Retail Terminals. Additionally, he directs all engineering and acquisition support functions, including
the design and development of new automation, and material handling systems. Since being hired as
a maintenance mechanic in 1985, Amato has worked on numerous postal automation programmes
specialising in letter mail automation and computer systems.
Heechul Bae, senior research engineer, Electronics and Telecommunications
research Institute (ETrI)
Heechul Bae is a senior member of the Postal & Logistics Technology Research Department at the
Electronics and Telecommunications Research Institute (ETRI), Daejeon, Korea. He received an MSc in
Industrial Engineering from Pusan National University Korea in 2005. His research interests include SCM and
system analysis and design for Korea Post.
Stefan Berndt, product manager Sortation, Pitney Bowes
Stefan Berndt has worked for Pitney Bowes since 2003, providing sorting solutions to the postal market.
Based in Germany, he works closely with alternative posts and also national postal providers to establish
value-added service solutions in the growing market. He is currently European product manager for
sortation solutions.
dato Khalid bin Abdol rahman, CEO, malaysia Post
Dato Khalid bin Abdol Rahman was appointed group chief executive officer of Pos Malaysia on 1 January
2012. He has a wealth of experience in various fields including leasing merchant banking and finance. Prior
to joining Pos Malaysia Dato’ Khalid held various positions in the DRB Conglomerate from 1997 to 2011. He
was the group general manager Corporate Planning and Business Development of Tradewinds Corporation
from 1997 to 2006. In August 2006 he joined DRB-Hicom Group as senior general manager Planning, and
was subsequently appointed group director Corporate Planning in August 2009.
Søren Boll, vice president of Sales, Syslore Ltd
As vice president of Sales Søren is responsible for heading Syslore’s worldwide sales efforts within the postal
industry. He has a long sales and services management experience in the postal industry, including postal
parcel and logistics businesses. Søren is a Dane based in Syslore’s office in Denmark.
Jean-Baptiste Boneu, business development manager, Greenovia
Jean-Baptiste Boneu is the business development manager of Greenovia, the advisory subsidiary of the
French mail group La Poste dedicated to environmentally friendly transport and mobility. Greenovia’s
mission is to assist public and private actors in the challenging transition towards sustainable mobility.
Before joining Greenovia Jean-Baptiste worked as a senior consultant in the Climate Change and
Sustainability Services of Ernst & Young in Paris, and as a Sustainable Responsible Investment (SRI) analyst
in an asset management company. He graduated from ESCP Europe and from the Indian Institute of
Management Lucknow. Through the numerous projects he participated in with both private and public
entities, Jean-Baptiste has gained in-depth expertise in sustainability, climate change strategy and
especially in sustainable transportation, electric vehicles and infrastructure.
rafal Brzoska, CEO, InPost
Rafal Brzoska is the founder and a co-owner of the Integer.pl Group companies, which he has been
developing from the very beginning of their activity. He has built a nationwide unaddressed and addressed
mail distribution network, which has achieved the leading position on the Polish distribution market. InPost
was awarded a World Mail Award for Growth in 2010 and World Mail Award for e-commerce and Innovation
in 2011. Rafal is an experienced manager specialising in emerging markets with high growth potential. The
group successfully debuted on the Warsaw Stock Exchange on 30 October 2007 and achieves over 850%
ROI. Rafal is a graduate of the Management and Marketing Faculty at Cracow University of Economics.
www.postexpo.com 15

marten Buettner, head of global mail, LKE Group
Marten has more than 20 years of experience in the global postal market. During his time with the international
consulting company Arthur D. Little he built up the postal business with clients including Deutsche Post and many
others. At Arthur D. Little he was director and member of the Global Management Team. Marten also held executive
positions at a manufacturing company as well as at an international business school. As an independent consultant
he supported Pos Malaysia for more than two years in its successful transformation programme. Since 2012 Marten
has led the Global Mail division for LKE Group, a manufacturer of transport equipment that also concentrates on the
global postal market.
Thomas Carroux, general manager, Bon Prix
Thomas Carroux has been managing director of Bonprix Turkey since 2011. He started working for Bonprix in 1991
and was previously department manager at Bonprix International in Hamburg and managing director of Bonprix
France. He has a degree in Economics.
Gary Coyle, CEO, Community Infopoint
Gary Coyle has over 26 years’ experience both as an operator and service provider to post office networks. He has
owned his own post office and worked as a sub postmaster. He has also founded and launched two businesses, and
advised global post office networks and brands on adapting to the ever-changing post office customer needs. Gary
is seen as an industry thought leader and leading innovator in the sector, and this presentation will certainly leave
you with some thought-provoking ideas on how to capitalise on new and emerging markets.
dr Susanne Czech, secretary general, European multi-Channel and Online Trade
Association
Susanne Czech has been secretary general of Emota, the Brussels-based European multi-channel and online trade
association, since January 2007. On behalf of its 16 national member associations, EMOTA advocates a barrier-free
European single market for distance sales off- and online, and collaborates with business partners who actively
encourage cross-border distance selling across the European territory as a whole. Susanne is responsible for
the overall management of the association and for achieving its goal, with particular focus on promoting the
development of distance selling/e-commerce and reaching a favourable regulatory framework for the sector in
Europe.
Khalil daoud, CEO, LibanPost
After extensive experience in multinational companies, Khalil joined LibanPost in 2002 as chairman of the Board and
managing director. He engaged in a massive reform programme based around infrastructure reorganisation, human
capital development and business diversification, all supported by a strong brand establishment. In less than 10
years LibanPost was transformed into a modern, diversified and profitable organisation.
mark davis, EmEA industry manager, Honeywell
In his role as EMEA industry marketing manager Mark Davis is responsible for Honeywell’s strategic development
of mobile workforce management, and transport and logistics value propositions. This role includes management
of the EMEA partner programme for strategic independent software vendors. Mark has over 20 years’ experience in
the automatic identification and data collection (AIDC) industry, having held key positions at Intermec Technologies
and Panasonic Europe. Prior to moving into pure-play AIDC Mark served as business development director and sales
& marketing director for two leading ERP and supply chain execution software vendors, whose solutions included
mobile data capture technologies. In his formative career Mark studied General and Mechanical Engineering in the
UK before he embarked on extensive global travel related to the implementation of automation and control systems
in process manufacturing plants.
Edouard dayan, director General, universal Postal union
Under Edouard Dayan’s leadership the UPU has worked on promoting the use of new technologies and international
standards to improve the quality of postal services, maintaining the pace of technological innovation and using
a regional approach to promote postal reform and narrow the development gap. The organisation has also
strengthened its relations with UN and international organisations.
Colin de Vries, md, BluemailCentral
Colin de Vries is founder and owner of BlueMailCentral, the largest hybrid mail network available.
Niels delater, CEO, Spectos GmbH
Niels studied Architecture and Engineering in Dresden and has tried since then to connect traditional business
processes with the new digital and networked opportunities and realities. Being connected with the postal industry
since the early days of liberalisation in Germany in 1998, Niels worked for several private postal operators before
founding Spectos in 2001. Since then Spectos has worked with several major players in the postal industry and its
major customers such as TNT Post, bpost and Singapore Post, delivering innovative approaches and tools for quality
of service monitoring to face the new challenges of a transforming industry.
Francis demers, project director, Giro Inc
Francis Demers is project director on routing projects at Giro, where he leads implementation teams for GeoRoute
routing software for postal organisations. Since joining Giro in 1999, has worked as the Giro project manager at
bpost (Belgium) and P&T (Luxembourg), and also project manager for Giro’s HASTUS software for the public transit
sector at SNCB (Belgium) and Victoria Department of Transport (Australia). Francis holds a Master of Science in
Computer Science from the University of Montreal and an MBA from HEC Montreal.

delphine desgurse, head of Strategic Planning and market Intelligence -
Innovation department, Groupe La Poste
Delphine Desgurse has extensive expertise in marketing strategy and marketing for innovation, as well as in
industrial sectors including car manufacturing and telecoms. She joined the postal sector in 2009 to tackle
through innovation the thrilling challenges it faces.
daniel dombach, director EmEA Industry Solutions Group, motorola Solutions
Germany
Daniel Dombach is Industry Solutions and Strategy director across EMEA. The role embraces business
and partner network development in mobility solutions across logistics, retail, manufacturing, transport,
public safety and associated markets. Before this Daniel was director Industry Solutions for Manufacturing,
Travel, Transport and Logistics at Motorola Enterprise Mobility Business in EMEA. Previously he held various
positions at Oracle Corporation, starting in sales for Government and Life Sciences in Germany. Then Daniel
established and led a business development organisation focusing on Oracle’s partner business in EMEA.
Before joining Motorola he was responsible for Oracle’s Executive Sponsorship programme in EMEA, driving
sales and relationship strategies for Oracle’s most important top 25 customers in Europe.
Paul donohoe, e-Business manager, universal Postal union
Paul Donohoe is in charge of the Electronic Postal Services Programme at the International Bureau of
the Universal Postal Union (UPU) in Berne, Switzerland. He has an extensive background in product and
technology development, marketing and corporate development across a number of sectors on a domestic
and international basis within Europe and Asia. Prior to joining the UPU Paul was product development
manager for International Data Post in Denmark; strategic advisor on e-services strategy for Australia Post;
and IT manager of Hybrid Mail within Australia Post.
Scott druck, partner, Oxford Strategic Consulting
Scott is a partner with Oxford Strategic Consulting based in Oxford, UK. He and his colleagues assist global
corporations and governments with developing strategic capabilities, improving performance and entering
new markets. With strong links to Oxford University as well as extensive operational experience, OSC
combines academic insight with practical support.
dr Achim dunnwald, principal, mcKinsey & Company Inc
Achim Dünnwald is a partner with McKinsey & Company Inc and leader of McKinsey’s Post Express and
Parcel practice. He works with postal operators and other industry participants on a wide range of topics
including product and regulatory strategy, growth, pricing, network design, operations and procurement.
He holds an MBA from UC Berkeley and PhD and Master’s degrees from the University of Bonn.
Enno Ebels, managing director, data Quality Solutions, Neopost
Enno Ebels joined Neopost in 2005 and has since worked on the benefits of integrating software solutions
into a postal hardware environment. Now a member of Neopost Group’s Management Board, he is currently
focused on bringing data quality and integration solutions to the Neopost customer base.
Henrik L. Egestad, sales director Postal Business development, Lyngsoe Systems
AS
Henrik L. Egestad is director of Sales and responsible for solutions to help postal services develop and
exploit new business opportunities – either by launching new postal products or by rethinking or
optimising existing products. Henrik joined Lyngsoe’s postal team in 2002 and has obtained broad and indepth
postal experience from working with Royal Mail, Australia Post, Poste Italiane, Polish Post, Slovak Post,
Post Denmark, South Africa Post Office and many more. Henrik is part of a newly formed unit in Lyngsoe’s
postal team, with the dedicated mission to support postal services in masterminding, developing and
implementing innovative and intelligent solutions to help expand postal service offerings. In this role he will
be able to capitalise on his vast knowledge of postal procedures and logistics.
markus Erling, technical director, CodX Software AG
Markus has been technical director for CodX Software AG Switzerland since 2010. He is responsible for
requirements management and international business. Previous roles include manager Sorting Europe
for Böwe Vertriebs- und Servicegesellschaft Germany, responsible for the European sortation business of
the Böwe group; technical sales manager for Böwe Bell+Howell Germany, responsible for requirements
management, technical sales, software concepts and key accounting; and director for PIN Berlin Germany,
responsible for software development, IT administration, process management and introduction of sorting
machines for the largest private postal provider in Germany.
Gerard Fenerty Jr, president & CEO, Id mail Systems Inc
Gerard Fenerty is president & CEO of ID Mail Systems. He has 15 years’ experience leading ID mail systems
and manufacturing mail processing and sorting systems. He also has extensive experience in the USPS
domestic mail market and cross-border mailing markets as well as special postal projects.
Alain Ferard, CEO, Neopost Id
Alain has 30 years of experience in the international transport and logistics field. Applying new technologies
and business information management to improve operations efficiency and customer satisfaction has
been his daily focus for many years.
Jean-Paul Forceville, chairman, PostEurop
Jean-Paul began his career at La Poste in 1979. In 1992 he was appointed director general of Sofipost,
the holding company of La Poste Subsidiaries. He became chief of staff to the chairman and to the CEO
of La Poste in 1998 and then in 2001, director, External Relations. In 2011 he became chairman of the
Management Board of PostEurop.
www.postexpo.com 17

Kevin Gilliland, network and sales director, Post Office Ltd
Kevin joined Post Office Ltd over 30 years ago as a counter clerk and has gained significant experience in sales and
account management. Kevin also managed major partners of Post Office Ltd, including government departments
and banks during the development of the initial Card Account and universal banking. More recently, Kevin had been
leading the work on developing the Network Strategy and Operating Models.
Valérie Godin, manager Solutions, bpost
After graduating from ICHEC in Brussels Valérie Godin developed her career in various B2B and B2C marketing
management positions such as partnership development (Brucall Carlson Marketing Group), product and campaign
management (Plantronics CB Direct) or direct marketing consultancy (bpost) abroad or in Belgium. During her 15
years of professional experience she acquired strong expertise in marketing, strategy, business development, sales
activation and consultative selling. Today Valérie leads the team of marketing experts implementing innovative
solutions for bpost’s top 200 customers in Belgium.
Viktorija Gružauskiene, head of Hr department, AB Lietuvos Pastas
Viktorija Gružauskiene started working for Lithuania Post in June 2010 as an HR specialist. In August 2011 she was
appointed head of the Human Resources Department at AB Lietuvos Paštas. Viktorija has 10 years’ experience in the
sphere of HR management, covering staff training and development, compensation systems, annual assessment
of employees, etc. The main projects implemented: Annual Employee Assessment in Production Companies (150
participants), Compensation Policy in Production Companies (600 participants), and the training programmes
Implementation of Customer Service Standard and Improvement of Sales Skills Teamwork.
Wilfried Hahn, director, Product management, Pitney Bowes
Wilfried Hahn has been director of Product Management of Postal Solutions in Europe for Pitney Bowes since 2011.
He has over 15 years of practical and management experience in international postal automation projects, covering
service as well as integration aspects. Wilfried has a TU Master’s degree in Electromechanical Engineering.
Neale Horstead, international business development manager, duplo International Ltd
After 15 years as a regional sales manager in the Export Department, Neale Horstead was appointed international
business development manager last year for Duplo’s Direct Marketing Division, covering the EMEA region in order to
develop its range of automatic collating equipment for the unaddressed mail/door-drop market.
Ambrosius Ipinge, general manager: Postal Services, Namibia Post
Ambrosius Ipinge is general manager: Postal Services (post offices, mail, philately and agency) at Namibia Post.
He has 24 years’ experience in banking and postal services. Major projects he has completed include: smart card
project, mail efficiency enhancement, hybrid mail infrastructure upgrade, web – Riposte Essential, new product
development, SADC postal quality of service improvements, quality of service certification. He is a member of
NamPost Executive Committee, Board of Trustees – Napotel Medical Aid, SAPOA Operations Directors Forum and the
Community Development Committee.
daryl Jackson, postal segment leader, deloitte Consulting
Daryl Jackson has more than 35 years of experience spanning organisational and financial projects to operational
consulting projects. Since 2006 he has worked as a director in Deloitte’s Public Sector practice, leading Deloitte’s
Global Postal Practice. Daryl has led projects in the postal industry related to finance, sales strategy, security, business
improvement and energy. As Deloitte’s Global Postal Practice director, Daryl is a frequent presenter at industry
conferences including POST-EXPO National Postal Forum and World Mail and Express.
Luis Jimenez, founder, Strategy dialogues
Luis is founder of Strategy Dialogues, which organises executive retreats for industry leaders, and managing director
of Luis Jimenez Consulting, offering strategy advisory services. Formerly he was chief strategy officer for Pitney
Bowes and global postal practice leader with Arthur D. Little.
Bjarne Johansen, systems engineer, Crisplant - Beumer Group
Bjarne Johansen has worked internationally within the material handling business for 30 years, and was the first
system engineer to design a double-capacity system for a large international distribution centre in Europe. Johansen
brings his long experience in material handling to postal and courier organisations, always looking to ensure high
flexibility in modern material-handling concepts.
Jacob Johnsen, CEO, Ipostes
Having worked for more than 25 years in the postal and telecommunications industries, Jacob Johnsen has made
his focus hybrid mail and postal electronic services. Following years as a senior executive at the head of various
companies, he decided to focus on the strategic positioning of hybrid mail and its many aspects. He has been
offering his services to users of hybrid mail and has helped more than 20 postal organisations worldwide. Jacob
is the author of three books, writer of numerous postal articles, and a sought-after speaker and moderator. He is
involved in many projects around the world within his areas of expertise. Having held several trusted positions in
international networks he is currently chairman of the European Committee for Standardisation within Hybrid Mail
and Postal Electronic Services. You may contact him on Johnsen@ipostes.com.
dr Pierre Kacha, director, Postal Practice, decision/Analysis Partners
Pierre Kacha is director of Decision/Analysis Partners’ postal practice. He has over 20 years’ experience in operations
strategy and management, supply chain management, and the application of information technology and decision
support to solving business problems. His experience in the postal industry spans the entire value chain – from
acceptance to delivery – in the public and commercial sectors. Dr Kacha has worked with major management and
technology consultancies including Arthur D. Little and SRI Consulting, a wholly owned subsidiary of Stanford
Research International. He holds degrees in Mechanical Engineering and Industrial Engineering from George
Washington University and Purdue University. He is fluent in English, French and Arabic.

Ian Kerr, CEO, POAAL
Ian Kerr is the CEO of the Post Office Agents Association (POAAL), the national association for the operators
of privately owned post offices in Australia.
Zafar Khan, chairman & chief executive officer, rPost Communications
Zafar Khan, identified by Citytech Magazine as among the top 100 global technology leaders, has strategy
and finance experience with Braxton Associates/Deloitte Consulting and Goldman Sachs, and has been in
the technology field for more than 10 years. He has worked to transfer US Department of Energy National
Lab weapons technology to industry, and was one of 15 CEOs elected to participate in a US Presidential
Trade Mission. Khan has invented two US patents, holds a Bachelor of Arts degree from Wesleyan University
in Connecticut, an International Business Certificate from The Georgetown University School of Business, and
a Master of Business Administration degree from The Wharton School at The University of Pennsylvania.
Amine Khechfe, co-founder and general manager, dymo Endicia
Amine Khechfe is co-founder and general manager for Dymo Endicia. He is responsible for directing all
aspects of the Dymo Endicia business unit as well as managing its position within the Newell Rubbermaid
Technology Global Business Unit. Under his leadership Dymo Endicia has grown dramatically and broadened
its offerings while maintaining its culture of strong innovation. Amine co-founded Dymo Endicia in 1987 and
has held a variety of management roles in engineering, management consulting, software development,
marketing, business development and sales engineering throughout his career. He is a regular speaker at
several industry trade shows both in the US and internationally, user conferences and academic settings.
Amine earned a Bachelor of Science degree in Engineering from Worcester Polytechnic Institute and a Master
of Science in Engineering from Stanford University. He is fluent in Arabic and conversant in French.
Adrian King, principal, Strategia Group
Adrian King has been a strategy and business development consultant for 25 years. He has undertaken
projects for over 30 postal organisations, covering most aspects of the sector including transformation
planning, strategy, regulation, business development and operations. The projects have been undertaken
for a variety of business levels including Supervisory Boards, CEO and Management Board and operational
managers, and have ranged from developing strategies based on best practice principles through to project
managing implementation support. His consulting focus is on strategic positioning, commercialisation, new
business development, regulation, e-commerce and organisational change.
Alexander Kiselev, CEO, russian Post
Alexander Kisselev has been director general of the FSUE Russian Post since 2009. Between 2006 and 2009
he was director general of Svyazinvest, and from 2004-2006 he was aide to the minister of information
technologies and communications at the RF. Before that he was deputy minister of communications and
information at the RF, with a further promotion to the position of the first deputy minister. He has also held
posts at DHL International, Energizer and JSC Neva-Press.
marcel Krom, CIO, postNL
Marcel Krom studied Business Information Management. After several jobs in IT he became business unit
manager within a software development company. After that he built the value-added services IT for PTT
Post as IT manager. From 1998 to 2002 he started a business consultancy firm as shareholder. In 2003 he
became IT director of Cendris, the value-added services company of PostNL (document management, direct
mail and direct marketing products and services). In 2006 Marcel was appointed managing director of
Cendris, and in 2009 he was appointed CIO of PostNL. He is responsible for the demand management and
delivery of IT services, and is part of the Executive Committee of PostNL.
Amadeus Kurz, division manager central services, Hermes Logistik Gruppe
deutschland
Amadeus Kurz is responsible for real estate, facility management, purchasing, security and health/safety
within the Hermes Logistik Gruppe Deutschland. He has an MBA in Business Economics, with 15 years of
management experience in these functions for several international companies in automotive industries,
banks, publishers and service providers.
martin Kyburz, owner, Engineer Bureau m. Kyburz AG
Martin Kyburz is an electrical engineer in Freienstein, Switzerland. After an apprenticeship as a mechanical
engineer he gained a BSc in Electrical Engineering. Since 1991 he has built up Ing. Buero M. Kyburz AG in
Switzerland, which focuses on the development and production of electric three- and four-wheel vehicles. In
the beginning Martin’s aim was to increase the mobility of elderly or handicapped people. In recent years he
has focused on the improvement of the postal last-mile delivery.
Bo Helmer Larsen, director of Sales Postal division, Lyngsoe Systems AS
Bo Helmer Larsen is director of Sales in the Postal Division at Lyngsoe Systems. He has 17 years of experience
in systems development and integration, as well as business development for Lyngsoe’s postal logistics
and transportation customers. Bo has a focus on solutions that enhance logistics and supply chain visibility
with automatic real-time traceability of products, assets and services, enabling customers to save costs on
operations and increase their revenue stream and profitability with their customers.
dr michael Linke, chief architect mail/Logistics, T-Systems International
Dr Michael Linke is chief architect Mail/Logistics at T-Systems International. Before joining the organisation
he worked for several years as head enterprise architect within DHL. He holds several university degrees.
www.postexpo.com 19

Patrick maier, head of PostLogistics International and E-Fulfilment, Swiss Post
Patrick Maier is a member of the PostLogistics Board and head of the PL International / E-fulfilment unit. He is
responsible for courier, express, parcels import and export, including the network partnerships with GLS and TNT. He
also coordinates all e-commerce across the group. Patrick has been at Swiss Post since 2003. He previously worked at
McKinsey & Company in strategy consulting.
mike maris, global lead Warehouse Transportation & Logistics, motorola Solutions
Mike Maris is responsible for helping Motorola customers achieve greater operational efficiencies and sustained
customer loyalty through enterprise mobility technology. Mike has a total of 30 years’ experience in supply chain
operations – giving him real-world perspective to define transportation and logistics solutions that open new profit
streams, differentiate product road maps and develop strong partner relationships. As part of the Industry Solutions
Group Mike provides Motorola customers and channel partners with a unique, trusted advisor perspective, helping
to differentiate Motorola from its competitors. Mike and his team work with Motorola partners to bring to market
solutions that leverage all aspects of Motorola’s Enterprise Solutions portfolio, including advanced data capture,
mobile computing, wireless communication (inside and outside), private radio and RFID technologies. Mike is a
frequent speaker at industry trade shows, user group meetings and executive conferences, and was most recently
named as one of the Supply & Demand Chain Executive ‘Pros to Know’.
dr Bernard markowicz, managing director, decision/Analysis Partners
Dr Markowicz is managing director of Decision/Analysis Partners LLC, a leader in postal mailing and shipping
advisory services. He has over 20 years’ experience in the analysis and design of complex postal mailing and shipping
systems, and in the development of advanced decision support systems in the commercial and government sectors.
He has led large consulting efforts in the United States, the Far East and Europe. Dr Markowicz has authored papers
and delivered conference presentations in the areas of operations management, information and control strategies,
organisations and systems in the postal sector. He holds a PhD in Civil Engineering and a Master’s in Urban Planning
from Princeton University, and a degree in Civil Engineering from the University of Liege, Belgium.
Syed Hamza matin, deputy chairman, Colvir Software Solutions Ltd
Syed Hamza Matin has over 18 years of financial industry software and consulting experience, with over 500 projects
of 100+ institutions including top fund managers, banks, brokerages and investment companies, managing over
US$1 billion of assets including names like Deutsche, ANZ, Habib, Allied, JP MorganChase, Credit Lyonnais, ING and
State-Life. He is a signatory to strategic agreements with the United Nations as ex-chairman of the Pakistan Software
Houses Association. He is also on the Economic Advisory Board, the highest economic strategy forum chaired by the
President and Finance Minister of Pakistan, as well as being a member of several government IT advisory boards and
chamber committees. He has been deputy chairman of Colvir Software Solutions Ltd since 2010.
david Stephen mcEvoy, CEO, Electronic Trade Solutions Ltd
David McEvoy has been developing custom teller keyboard solutions for banks and post offices worldwide for more
than 25 years, in his role as a banking technology consultant. Since 2000 David has been CEO of Electronic Trade
Solutions Limited, working to provide best-of-breed PCI-certified PIN pads and teller keyboards customised to
optimally meet client requirements and lead the market in terms of quality, security, ROI and ease of maintenance.
David has witnessed the move from magnetic cards to smart cards, and now the evolving requirements for
contactless technologies, ensuring that customer solutions are future-proofed to deal with the ever-changing
payments landscape. He has always been a strong advocate of the ‘Teller Becomes Seller’ approach, to allow more
face time at the teller counter in order to better leverage the customer, sell more services, generate higher revenues
and enhance the client experience.
donal mcGuinness, managing director - Escher Interactive Services, Escher Group
Donal is managing director of Escher Interactive Services. He joined Escher Group in 2011.
mikko mertjärvi, managing director, Optiscan Group
Mikko Mertjärvi has worked for the past 20 years in different roles as a solution provider for logistics, production
and service companies, applying solutions based on voice, RFID and barcode technology for enhancing material
and data flows, productivity and customer satisfaction in logistics companies and postal organisations. For the past
10 years he has acted as managing director for Optiscan Group, with the responsibility for developing the group
businesses in the Nordic and Baltic countries as well as in Russia.
Werner Neunzig, managing director, reader’s digest (Germany, Switzerland and Austria)
Werner Neunzig has more than 35 years of experience in publishing and the direct marketing industry. He is
managing director of the German-speaking Reader’s Digest subsidiaries (in Germany, Switzerland and Austria) as
well as the matching sister’s societies. The group of Reader’s Digest is a worldwide active publishing company and
direct marketing enterprise, active in 72 countries.
dr Heikki Nikali, research director, Itella Corporation
Heikki Nikali is specialised in analysis of postal services demand, especially in substitution of letter services
by electronic communication and more generally in digitalisation of communication. Dissertation 1998: The
substitution of letter mail in targeted communication.
Lukasz Nowinski, managing director, InPost
Lukasz Nowinski is co-owner of the AQMET Precision Mechanic Plant company, engaged in the manufacturing of
moulds for plastic materials. He is a graduate of Warsaw School of Economics – Marketing and Management and
Finance and Banking Faculty. Lukasz has been a part of Integer.pl Group since 2005, currently as managing director
of the Integer.pl Group. He supports the company’s key business operations and implements innovative services in
domestic and foreign markets.

Indrek Oolup, export director, Cleveron plc
Indrek Oolup is a co-founder of Cleveron plc. He has 12 years’ experience in the postal and parcel industry
and six years in the parcel terminal business. His other professional experience includes e-commerce,
marketing and logistics industries.
dirk Palder, member of the Global Postal Leadership Team, Capgemini
Dirk Palder has project expertise covering postal and logistic markets, distribution, travel and transport,
financial services and telecommunication. His experience includes: product introductions and largescale
sales force transformations; process optimisation, international strategy, organisational redesign
and implementation of sales forces; design solutions for sales organisations; managing large, complex
transformation projects, implementation of new processes and organisations. He created the Project
Management Team to transform the whole production and logistic platform of one of the major postal
companies in Europe.
Ingemar Persson, independent consultant
Ingemar has more than 30 years’ experience in management and leadership after a long career in the
Swedish Post Office and as Secretary General of PostEurop, the Association for Public Postal Operators in
Europe. In the Swedish Post Office Ingemar has held positions at all different organisational levels, divisions,
business areas, in group functions and different subsidiaries. In the last 15 years in the Post Office he was a
member of the Management Executive Committee. Since November 2009 Ingemar has been running his
own consultancy.
Francesco Piunti, identification product manager, datalogic Automation Srl
Francesco Piunti is currently in charge of product management of the 2D camera-based code readers. He
was previously involved in the technical support of the high-end laser barcode readers for transportation
and logistics applications.
Charles Prescott, executive director, Global Address data Association
Charles A. Prescott is founder and executive director of the Global Address Data Association, and is
currently working with the International Hybrid Mail Coalition to promote adoption by the UPU of a robust
international regulatory system. Since 2008 he has represented the Global Envelope Alliance at the Universal
Postal Union, where since 2004 he has served as the first chairman of the Consultative Committee.
John ray, industry head, local and home services, Google uK
John Ray has held various roles at Google during his international career there over the past eight years.
Currently he manages the UK Parcel, Shipping & Home Services business, where he is focused on educating
his diverse client base on the value of The Google Network in driving lead generation and aligning traditional
marketing strategies with a high degree of precision, scale and accountability. Partnerships with clients
and agencies at present are focused on Google Search, The Google Display Network, YouTube, Mobile and
Google’s social offering, G+.
ruud riem-Vis, CTO, Jiiva
Ruud is an entrepreneurial engineer with degrees in Electrical Engineering (NL), PhD (CH), Applied Statistics
(CH) and Business Administration (CH). He has accumulated 15 years of industrial R&D experience and
10 years of startup activities as a founder, and his expertise includes the fields of low-power embedded
electronics, GPS, wireless technology and information systems.
James roper, CEO, Interactive media in retail Group
James Roper is vice president of EMOTA (the European Multichannel and Online Trading Association –
www.emota.eu ) and chief executive and founder of IMRG (Interactive Media in Retail Group), the industry
association for e-retailing based in London. Founded in 1990 to represent the needs of pioneer interactive
merchants, today IMRG serves some 4,000 individuals in the UK and across the world. James has worked
exclusively on interactive retail projects since the mid 1980s, and has been personally involved in the
commercial development of hundreds of solutions using all forms of screen-based delivery channels.
Alain roset, director of transformation strategy, La Poste
Alain Roset has been head of the 2015 strategic project at La Poste since 2010. Prior to that he was in charge
of R&D for the national mail process at La Poste. Other roles at La Poste have included director operational
for Alsace and director in charge of process and quality. He was also director of Telecommunications for the
Albertville Olympic Games Organisation Committee, and manager of the electronic components sector
within the Ministry of Industry.
didier rouillard, business development manager, GmC Software Technology
Didier Rouillard is a qualified engineer with an MBA from EM Lyon Business School (France) and Rochester
Institute of Technology (USA). He has more than 15 years’ experience in technology management and
business development in the domain of industrial mail processing.
José rufino, director, CTT - Correios de Portugal SA
José Pedro Rufino is presently director of the Postal and Geographic Information department and executive
coordinator of CTT’s Geomail and PostalGIS platform. He has a degree in Geographic Engineering from the
Faculty of Science of the University of Lisbon. The seminary of the degree was made in CNIG (National Centre
of Geographical Information) and included the build of a GIS project. José has strong knowledge in the
domain of geographical information systems applied to the planning and management of the territory, and
to the modelling of spatially distributed phenomena.
www.postexpo.com 21

mark Andrew ryder, head of marketing, Prime Vision
Mark has spent much of the last 20 years putting together all sorts of automated wizardry in the mail and logistics
industry, which is rather ironic since he spent most of his formative years taking things apart to see how they
worked. He is head of Marketing at Prime Vision BV, a global supplier of recognition-based automation solutions,
total integration packages, consultancy and support. A background in international business development
around the world has provided Mark with an in-depth understanding of postal and logistics processes from a
client perspective, and he is well known for his intermediary role for client and company in developing successful
solutions. Mark is an associate of The Chartered Institute of Marketing. His formal qualifications are in digital
electronics, engineering, sales and marketing.
dr Eva Savelsberg, vice president, Logistics division, Inform GmbH
For several years Dr Eva Savelsberg was head of a research group on national and international large-scale logistics
projects at the RWTH Aachen University in Germany. During this time she also received her PhD in Mechanical
Engineering (2002) and was subsequently awarded the title of Privatdozentin at the same university in 2007. Since
2006 she has been working for the Logistics Division of Inform GmbH in Aachen. In 2008 she became head of the
Intermodal Solutions business unit. Here she is responsible for software systems that optimise elaborate logistics
processes in real time via intelligent planning and dispatch decisions regarding distribution centres, maritime and
hinterland ports. In July 2011 Eva Savelsberg became vice president of the Logistics division. She has published three
books and over 30 papers on topics concerning innovation in freight transportation.
Alberto Scaduto, head domestic and international ICT management, Poste Italiane
Alberto Scaduto is currently head of Public Administration Large Account and International ICT Management
initiatives at Poste Italiane, understanding and supporting business opportunities and focusing on ICT strategies,
organisational design and operating performance improvement. Until 2010 he was head of BancoPosta Business &
Public Administration, marketing executive for transactional products and loans. From 2000 to 2007 he was head of
BancoPosta Payment Systems, marketing executive dealing with electronic banking, national and international fund
transfer and monetary services.
michael Schalk, project manager Logistics division, Vitronic dr.-Ing. Stein
Bildverarbeitungssysteme GmbH
Michael Schalk is a physicist with a degree in Quantum Optics and Laser Physics from University of Hannover. He
spent time as a post-graduate research assistant, laser research before moving on to become a project engineer,
machine vision for factory automation at Vialog GmbH in Hannover, Germany. From 1990-199 he worked in project
engineering and sales support, machine vision for factory automation at ISRA Vision GmbH in Darmstadt, Germany.
He then spent more than nine years as key account manager, automotive RFID systems for car production and
supply chain logistics at Baumer-Group AG Ident Division, Weinheim, Germany. Since 2007 he has been sales
manager, Logistics Division, camera-based code-reading systems for courier, express, parcel and warehouse logistics
at Vitronic GmbH in Wiesbaden, Germany.
martijn Schimmer, sales manager, Transvision
Martijn Schimmer has extensive knowledge within routing and scheduling software and logistics. He joined
Transvision in 2010 to play a key role in the international expansion across Europe. As sales manager of the
Netherlands-based Transvision Benelux he is responsible for sales in Benelux, France and Germany. Within Europe he
is responsible for Transvision’s optimisation solutions in the postal industry. Prior to joining Transvision Martijn held
positions as director, sales manager and business development manager at Suez Bijvoets and SPS respectively.
Peter Somers, CEO, bpost Parcels and International
Peter is a seasoned international logistics director with more than 20 years’ experience from executive positions in
leading transport and distribution companies in Belgium, the Netherlands and UK. In the postal and logistics market
he has in-depth expertise in designing and implementing distribution systems, new market entry and innovation.
Being responsible for the international mail and parcel business of bpost, he is now actively working on sustainable
growth of bpost’s parcel business and international expansion.
deborah Spring, associate director, Bevington Group
Deb has senior executive and Board experience in the private and public sectors across a diverse range of industries
in domestic and international markets. These include energy, manufacturing, technology, logistics and post. Her
qualifications include a Master’s in Mechanical Engineering from RPI and an MBA from Harvard.
Boguslaw Stich, sales director international, Polygraph Protect moscow
For the last 20 years Boguslaw Marian Stich has been working in central and eastern Europe – Germany, Switzerland,
Poland and Russia – for companies active in the security printing field. Among other things he has been involved in
creating new markets in eastern Europe, security papers at Swiss paper mill Landqart, and security features such as
holographic optical elements for Bundesdruckerei Group Germany. He currently occupies the position of director
Sales International at the joint stock company/security printing house Polygraph Zashchita Moscow Russia.
dr Kristian Sund, senior lecturer, middlesex university
Dr Kristian J. Sund is a principal lecturer (associate professor) in Strategic Management at Middlesex University
Business School in London. He is also a fellow of the Higher Education Academy and a member of the Advisory
Council of the Royal Mail Group. Kristian holds a PhD in Management and an MSc in Economics from the University
of Lausanne, and an MA in Society, Science and Technology from the Swiss Federal Institute of Technology (EPFL).
Johnny Thijs, CEO, bpost
Johnny Thijs has been chief executive officer of bpost since 2002. Previous roles in his career include CEO at
Terbeke; EVP and CEO at Interbrew NV; corporate marketing and general management at Cote D’Or-Jacobs Suchard;
marketing and sales management at Masterfoods NV for Belgium, Netherlands, Germany and France; and product
and marketing management Belgium for Vander Elst NV.

Toomas Turk, head of Info-logistics, Eesti Post
Toomas Türk is head of the Info-logistics division at Eesti Post – a new business unit that combines digital
services, direct marketing and hybrid mail. He is also council member in two subsidiary companies – Eesti
Elektronpost plc and Estonian Centre of e-Invoices Ltd – and vice-chair PostEurop AES Forum. He graduated
from Tallinn University of Technology and holds a diploma in Business Administration.
Alex Valdettaro, global account manager, Swiss Post
Alex Valdettaro is a global account manager for Swiss Post. Following extensive private sector experience
in marketing and sales, Alex joined Swiss Post in 1995, initially in its Marketing division, then on to strategic
account management at Swiss Post International.
Jasper van den driest, managing director, Ancra Systems BV
Jasper van den Driest graduated in International Relations from Groningen University. After working as a
strategic consultant at Accenture for a few years, he made the move to one of the largest private companies
in the Netherlands, Pon Holdings. At Pon Jasper held a variety of management positions relating to business
development and marketing in the Netherlands and in the USA. Jasper joined Ancra Systems in 2007 and has
been managing director and major shareholder ever since.
martijn E. van der Lande, market director Parcel & Postal, Vanderlande Industries
Martijn E. van der Lande started his career working for a Dutch IT company in various mainly commercial
positions. He moved to Vanderlande Industries in 1999 and started in the Barcelona office, focusing on the
express parcel market. He continued this business focus from the Netherlands after three years operating in
the Benelux market. After a three-year stint in the international airport business for Vanderlande Industries
he came back to the parcel and postal business at the beginning of 2009.
Johan van duijne, business development manager, Postal Solutions, Neopost
Johan van Duijne joined Neopost in 2003 and has worked in several positions in both international sales and
marketing. In total his experience in the mailing business goes back more than 15 years. In his current role
of international business development manager he leads the development of mid-end easy-to-implement
postal automation solutions.
Koen Vandaele, managing partner, deloitte Consulting
Koen Vandaele has served as the postal leader for Europe, Middle East and Africa (EMEA) since 2007. He has
provided strategic advisory services to a wide variety of postal and logistics industry organisations while
coordinating and supporting the EMEA Community of Practice, which operates across 15 countries.
Joost Vantomme, chair European Affairs Committee, PostEurop
Joost is a lawyer with additional specialisation in regulatory law and economics. Besides his position of
director regulatory affairs at bpost, he is chairman of the European Union Affairs Committee of PostEurop.
Before his current regulatory function he served bpost as deputy general counsel and senior counsel in
competition law. Previously Joost held legal positions in the electronic communications sector, including
legal director of Belgacom. He serves as Board member of FEDMA, the Federation of European Direct and
Interactive Marketing.
Karin Vierwind, director Order2Cash, PostNL
Karin Vierwind is manager Order2Cash at PostNL. After receiving a BBA at Nijenrode University, Breukelen
(NL) and an MSc in Economics and Business at Erasmus University with specialisation in Urban Port &
Transport Economics, she started her professional career at Post NL in 1998, where she worked in several
marketing and sales positions before she started her current position in January 2012.
martin Voss, strategic industry manager, Sick AG
Martin Voss is the strategic industry manager for CEP and cargo industries of the Solution Centre Logistic
Automation of Sick AG in Germany. He has a degree in Production Engineering and 16 years’ experience in
supply chain management, strategic planning and international sales and marketing management in the
semiconductor and sensor automation industries.
martin Wegner, vice president, solutions, patents and performance management,
deutsche Post dHL
Martin joined Deutsche Post DHL in 2002, where he worked in various operational positions within the DHL
Express division and strategic positions at the group’s Corporate Development office. In 2006 Martin moved
to the Innovation unit of DHL, where he took over responsibility for the development of a variety of products
and services such as the zero-emission product GoGreen, the carbon management scheme and monitoring
solutions for temperature-sensitive shipments. In 2010 Martin was appointed vice president Customer
Solutions and Innovation (CSI). In this role he is heading the DHL Research & Development unit, which
includes responsibility for corporate patent management.
Harald m. Weyerich, director, Postal Technology Centre, uPu
H. Weyerich has been director of UPU’s Postal Technology Centre since April 2006. He has 30 years’ experience
in the IT and organisation areas. For 10 years he managed application development projects in the defence
area, followed by five years of international management consultancy with a focus on business process
reengineering and IT strategy. Prior to his current position he worked as a technical director responsible
for services, support and customer relationship management for two commercial software vendors with
activities in the database application and B2B markets.
david Williams, inspector general, uS Postal Service
David Williams has been the inspector general (IG) for the US Postal Service since 20 August 2003. He is
responsible for approximately 1,100 employees who conduct independent audits and investigations for
the largest civilian federal agency, which has US$66 billion in annual revenues, 546,000 employees and
contractors and 32,000 retail facilities.
www.postexpo.com 23

POST-EXPO is universally recognised as the world’s
leading annual event for the global postal industry!
Reflecting the trend for developing new business opportunities and increasing
operational efficiency, POST-EXPO 2012 will once again be the launch pad for
innovative technologies and new ideas within the postal and parcel world.
In the ever-changing industry of post, mail and express, it is important for operators
to find new ways to improve efficiency and quality of service, and develop new
business areas. At POST-EXPO, visitors will be able to see the very latest state-of-theart
technologies and services that will help them achieve these goals.
OVER 160 Exhibiting cOmpaniEs!
gROUp bOOKing
DiscOUnts –
DiscOUnts
FOR 3 OR mORE
DELEgatEs!
Go online for full details and to
receive your discount: www.
postexpo.com
With the drive to reduce emissions continuing
to gather pace,
POST-EXPO 2012 offers postal and express companies a unique
opportunity to see the latest innovations and solutions for delivery
fleets. In a special zone in the exhibition hall you will find green
solutions for delivery vans, scooters, bikes, charging equipment and
much more.
ZERO
EMISSION
VEHICLE
ZONE
WHILE IN BRUSSELS
Atomium
The Atomium was the main pavilion
and icon of the World Fair of Brussels
(1958). A seminal totem in the Brussels
skyline; neither tower, nor pyramid,
a little bit cubic, a little bit spherical,
halfway between sculpture and
architecture, a relic of the past with a
determinedly futuristic look, museum
and exhibition centre. The Atomium is,
at once, an object, a place, a space, a
Utopia and the only symbol of its kind
in the world, which eludes any kind of
classification.
Visit: www.atomium.be
City Hall of Brussels
Brussels Town Hall is one of Belgium’s finest civic buildings,
not only because of the numerous sculptures adorning its
walls, but also because of its perfect proportions and the
incomparable beauty of its tower, the spire of which is topped
by the archangel Saint-Michael. Brussels laid the foundation
stone of the magnificent Gothic edifice in the spring of 1402.
In 1695, when the city was bombarded by Marshal de Villeroy,
the Town Hall was destroyed by fire. Its reception rooms
and aldermen’s offices contain fine Brussels tapestries from
the 16 th , 17 th and 18 th centuries, sumptuous Gothic wooden
panelling,the insignia of ancient guilds, and paintings from
the collections at the Town Hall Museum.

EVENT INFORMATION
Welcome to Brussels
Brussels is a city you simply don’t want to miss out on. As the headquarters to the EU (European Union)
and NATO it is often referred to as The Capital of Europe. It is an international metropolis – a mosaic
of languages, cultures and traditions. Aside from the spectacular and unique architectural styles of
the city, Brussels hosts over 80 museums, numerous tourist attractions, a vibrant nightlife and more
restaurants than you could count.
The Venue
With its 115,000m 2 of facilities, Brussels Expo is Belgium’s biggest exhibition centre and reflects the
enthusiasm and energy of the Capital of Europe.
Brussels and Brussels Expo are much more than the heart of Europe: they are at the crossroads of
the international world of trade and industry, commerce and business. Brussels Expo is synonymous
with unlimited potential and unrivalled service.
Hotel Booking
Hotels can be booked directly through
the YourStay.co.uk website. use the
search tool on our website to find
accommodation for your visit.
www.your-stay.co.uk/postexpo/home.html
Opening Times
Tuesday 18 September 09.00hrs-17.00hrs
Wednesday 19 September 09.00hrs-17.00hrs
Thursday 20 September 09.00hrs-15.00hrs
The Weather
Average temperature:
15°C / 60°F
Travel Information
By air: Brussels Expo is just 20 minutes by taxi from Brussels Airport.
www.postexpo.com
Address
Brussels Expo, Exhibition Hall 11, Place de Belgique 1,
BE - 1020 Brussels, Belgium • www.bruexpo.be
Location
POST-EXPO 2012 will take place in Brussels. This is our
second visit to the city in the history of the show; our previous
event there was deemed to be one of the best, and we look
forward to building on that success in 2012.
By car: Brussels Expo is easily reached by car thanks to the extensive road network in Belgium.
By train: Brussels is easily reached by Eurostar from London and by Thalys from Paris, Amsterdam and
Cologne. Both trains stop at La Gare du Midi station. From La Gare du Midi station, take the direct metro
line 6 direction Roi Baudouin. Get off at Heysel. This will take about 15 minutes.
If you are coming from Amsterdam or Luxembourg, you can reach Brussels Expo by getting off at
Brussels Central Station. Take metro line 5, bound for Erasme. At Beekkant, take line 6 bound for Roi
Baudouin. Get off at Heysel. This will take about 20 minutes.
For more information visit: www.bruexpo.be/EXEN/site/accessibility.aspx

CONFERENCE DELEGATE REGISTRATION FORM
Valid for all conference sessions of POST-EXPO 2012 - BRUSSELS, BELGIUM
REGISTER ONLINE aT: www.postexpo.com or complete and fax back this
form to +44 1306 877411 to reserve your conference place.
YOUR DETAILS
Please print clearly and complete all of the following information:
bOOK
nOW
REGISTER
ONLINE!
First name: ......................................................... Family name: .................................................................................
Job title: ....................................................................................................................................................................
Company: ..................................................................................................................................................................
Department: ...............................................................................................................................................................
address: ....................................................................................................................................................................
Country: .............................................................. Post/zip code: ................................................................................
Email: ........................................................................................................................................................................
Telephone: .......................................................... Fax: ...............................................................................................
Website:.............................................................. Type of organisation:......................................................................
CONFERENCE DETAILS
Price (Euro)
o I confirm my place for a three-day open conference pass
excluding 21% VaT
o I confirm my place for a two-day open conference pass
€1,295
o I confirm my place for a one-day only conference pass
€945
I will be attending the conference on:
€549
o Tuesday 18 September o Wednesday 19 September o Thursday 20 September
Please note
YOUR CONFERENCE REGISTRaTION INClUDES: Open access to all conference sessions, the exhibition, morning coffee, refreshment breaks and
lunches. also included: a place at drinks receptions and any planned dinners, and access to conference presentations after the event (subject to
speaker permission).
PAYMENT DETAILS
o Pay by credit card
o Please invoice me
Card details
Billing address (if different from your address): ...........................................................................................................
... ................................................................................................................................................................................
Card type (please choose):
o
GROUP BOOKING DISCOUNTS – DISCOUNTS FOR 3 OR MORE DELEGATES!
Go online for full details and to receive your discount: www.postexpo.com
Card number:
o
Cardholder name:
Issue number: (Switch only)
o
Expiry date: (mm/yy) Security code:
o
amount €
Fax to: +44 1306 877411
Post to: UKIP Media & Events Ltd, Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK
Email: matthew.gunn@ukipme.com
Please note:
all conference attendees will receive access to
all graphic presentations of all speakers who
agree to supply this information for release
after the event.
liability note:
POST-EXPO – UKIP Media & Events do not
accept liability for any loss of, or damage to,
the personal effects of attendees to the event.
We reserve the right to cancel, defer or modify
the event proceedings without prior notice.
Cancellation of conference registration policy:
We must receive all cancellations in writing
prior to the event. The following numbers of
days indicate the time scale and monies due
for different cancellation periods.
Cancellations received:
More than 30 days prior to the event – full
PX12
refund/no payment due.
More than 14 days and up to 30 days prior to
the event – 50% refund/50% payment due.
14 days or less prior to the event – no refund/
full payment due. substitutions can be made
in writing up to seven days prior to the event.
For full booking terms and conditions visit:
www.ukipme/terms
www.postexpo.com
6

LIST OF EXHIBITORS FOR 2012 UPDATED AUGUST 2012
Abric (Europe) Ltd | Accretive Technologies Inc | Aditi LLC | Ahamani EV Technology
| AKL-tec GmbH | Ancra Systems BV | Anton Debatin GmbH | ATB Automatentechnik
Baumann GmbH | Bell and Howell International | Beumer Group | Bizerba GmbH
& Co KG | Blackbay | BlueMailCentral.com | Böwe Systec GmbH | bpost parcels
& international | Bybox | Capgemini Deutschland Holding GmbH | Catchwell |
Cimcorp Oy | Citizen Systems Europe | Cleveron OU | CodX Software AG | Cognex |
Colvir Software Solutions Ltd | Comarth Engineering SL | Commotive | Compador
Dienstleistangs GmbH | Crisplant AS | Cubelogic System Pty Ltd | Cyclopolitain
Vehicules | Danish Export Association | Datalogic Automation Srl | DDm - Digital
Document magazine | decision/analysis partners (mdpt sprl) | Deloitte Services LLP
| Duplo International Ltd | easyPack Sp. Z.o.o. | Electronic Trade Solutions Ltd |
Endicia - A Newell Rubbermaid Company | Erwin Renz Metallwarenfabrik GmbH &
Co KG | Escher Group | ESRI | ETRI - Electronics and Telecommunications Research
Institute | ETS Dejoie Et Cie | Eurosort | EVT Technology | Expresso - Deutschland |
FDC Invest NV | Ferag AG | FIMEC Technologies | Fives Cinetic | GeldKarte | Georg
Utz AG | GIRO Inc | GMC Software AG | Goupil Industrie | GOVECS GmbH | Groupe
Driveplanet | GT-Betriebs GmbH | Guangzhou Jiuheng Bar Code Co Ltd | Honeywell
Scanning & Mobility | Hummel GmbH & Co KG | ID Mail Systems | INFORM | INFORM
GmbH | Ing. Buero M. Kyburz AG | InPost | Intermec Europe Ltd | io Scooter | IPEX SA
| ISITEC | Jiiva | Korea Post | LEEV Mobility | Leghorn SRL | LKE GmbH | Loadhog
Ltd | Lockheed Martin MS2 | Login Post | Logistica Paggiola srl | Loyds Industri
as | Lyngsoe Systems AS | Mail Forwarding Agent Company LLC | Mail Openers
| Manner Castors | Markem-Imaje | Matra Manufacturing and Services | Michael
Linnell & Co Ltd | Motorenwerke Zschopau GmbH | MotorImport elmove AG |
Motorola Solutions UK Ltd | Nagler Technik GmbH | Neopost | NetDespatch Ltd |
Netixia | noFilis AutoID GmbH | Notta Systems Oy | Nova Poshta Ltd | NPI | OCS
Checkweighers GmbH | Optiscan Group | Oxygen SpA | Parascript | Perner | Pidion
(Bluebird Soft Inc) | Pitney Bowes Ltd | Planet Intelligent Systems GmbH | Pony
Express | Postal and Courier Service | PostJet System Ltd | PostNL | PostService
Ltd | Prime Vision BV | Print Protect | Prolistic GmbH | Promail Logistics - GmbH |
Prosper e-Mobility GmbH & Co KG | PureSpekt GmbH | Quispel Deurne BV | Reason
Solutions | RouteSmart Technologies | Rpost International Limited | SELEX Elsag |
Shenzhen Urovo Technology Co Ltd | Sick AG | SKM GmbH | Solystic | SPSR Express
| Syslore | TBI - Lug Europa | Tomos d.o.o. | Toshiba Corporation | Transvision AS |
Treco | Universal Postal Union | Unwire | Vanderlande Industries | Vectrix | Venturi
Automobiles | Viadukt GmbH | Vitronic Dr. Ing Stein | Vmoto E-max Electric Vehicles
| Volumetrics (UK) Ltd | Welltec System Co Ltd | Wincor Nixdorf International GmbH
| Zest-Express
Delivering the future of postal technology
www.postexpo.com

POST-EXPO 2012
Delivering the future of postal technology
POST-EXPO 2012
UKIP Media & Events Ltd
Abinger House, Church Street, Dorking, Surrey, RH4 1DF, UK
Tel: +44 1306 743744 | Fax: +44 1306 877411
Email: matthew.gunn@ukipme.com | Web: www.postexpo.com
EVENT SPONSORSHIP
Host sponsors
Platinum sponsors
Media partners
Sponsors