FINAL PROGRAMME - Post-Expo
FINAL PROGRAMME - Post-Expo
FINAL PROGRAMME - Post-Expo
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OperatiOns and technOlOgy cOnference<br />
12:20 - Bring your shipment to life<br />
Ruud Riem-Vis, CTO, Jiiva, Switzerland<br />
Have you ever encountered problems with the current track-and-trace services? If you have, you will certainly<br />
understand why customers are always asking for more transparency, more frequent updates and proactive<br />
notifications. Various tracking technologies are appearing on the market, but few meet the specific exigencies of the<br />
postal market. In this presentation we will show you the different technical alternatives, and how you can bring your<br />
shipment to life.<br />
12:35 - 12:45 Q&A<br />
12:15 - 13:00 - e-Commerce Innovation Panel<br />
12:15 - The new trend: Consumer relevancy (dSr) – The transformation of eCommerce<br />
Dirk Palder, member of the global postal leadership team, Capgemini<br />
Ten years ago, the Capgemini Group launched Consumer Relevancy. Since then the retail and consumer product<br />
industry has seen significant changes. Consumers are now armed with technology. Capgemini therefore launched<br />
the Digital Shopper’s Relevancy (DSR). Key findings of the DSR report on digital shoppers across developing and<br />
mature markets show the challenges of e-tailers in this new environment. The new shoppers expect a seamless<br />
integration across online, social media, mobile and physical stores. Is eCommerce still a field of play for <strong>Post</strong>al<br />
Services 3.0?<br />
12:30 - E-commerce mailing and shipping system designed exclusively for postal operators<br />
Amine Khechfe, co-founder and general manager, Dymo Endicia, USA<br />
Dymo Endicia will demonstrate the benefit of deploying the right technology platforms for e-commerce mailing<br />
and shipping systems that incorporate a high level of security, functionality and scalability. The Dymo Endicia<br />
solution has delivered consistent 30% growth and has surpassed US$1 billion in printed annual postage. The system<br />
has been developed and perfected to meet the stringent rules and processes required by postal operators. Dymo<br />
Endicia will show how the right system not only prevents fraud but also enables postal operators to expand business<br />
reach into multiple market segments, support postal eco-systems and develop distribution channels for postal<br />
services.<br />
12:45 - easyPack World: building a global network of parcel terminals<br />
Rafal Brzoska, CEO, In<strong>Post</strong>, Poland<br />
The presentation will examine the reasons why drop boxes are finally gaining momentum. Using a case study<br />
from Poland, it will outline why cooperation with e-retailers is the way to boost e-commerce, give details of a<br />
European project to install 16,000 machines by 2014, and explain how to build your own network without any huge<br />
investment.<br />
Day 2 - Wednesday 19 September<br />
09:30 - 17:00 - Handling mail and Parcels Efficiently<br />
Challenge<br />
09:30 - The adaptable post<br />
Dr Pierre Kacha, director, <strong>Post</strong>al Practice, Decision/Analysis Partners, USA<br />
<strong>Post</strong>s have excelled at developing and applying standardised processes to push mail to its destination. Today,<br />
information and intelligence enable posts to manage their networks in a dynamic fashion to dramatically reduce<br />
costs while meeting service standards. The presentation identifies four distinct areas where posts can develop an<br />
adaptable and dynamic approach to modern operations management.<br />
Special focus on revenue protection in the mailstream<br />
09:50 - revenue protection: easy money<br />
Karin Vierwind, director Order to Cash, <strong>Post</strong>NL, Netherlands<br />
From the end of this year, 18 new culling-facing-cancelling machines (CFCs) will enable <strong>Post</strong>NL to intercept even<br />
more underfranked mail items. Cautious estimates suggest that from 2013 we will be able to trace at least twice as<br />
much underfranked mail, and then impose the necessary charges. <strong>Post</strong>NL will present the business case as well as<br />
the solution.<br />
10:05 - Protect your revenue streams: how to make it happen<br />
Johan van Duijne, business development manager <strong>Post</strong>al Solutions, Neopost, Netherlands<br />
Revenue protection is increasingly taking a prominent place on every post’s agenda. However, the road to get there<br />
often appears to be long and winding. ‘How do I make it happen today?’ is the question. In a short presentation,<br />
Neopost will demonstrate how major results can often be achieved without a major investment in time, money or<br />
resources. The key is to focus on quick wins. Today, many of these opportunities can be found in the last 10-20% of<br />
manual handling processes, activities that have often been off radar to postal operators.