FINAL PROGRAMME - Post-Expo

10:05 - Where the black swan bites
Dr Eva Savelsberg, vice president Logistics Division, Inform GmbH, Germany
During normal peak hours the management of a distribution centre is invariably a juggling act. But imagine a ‘black
swan’ event drastically changing conditions and revealing the neglected yard as the weakest link: surrounding
the sorting complex, this crucial area turns out to be a significant risk factor for the whole supply chain of parcel
management. This presentation will show postal operators how to turn their ‘black swan’ white: intelligent yard
management enables them to meet their clients’ requirements even in the most adverse conditions.
10:20 - Supply chain and yield management: linking mailers and postal operators electronically
Enno Ebels, managing director Data Quality Solutions, Neopost, France
Optimising a postal supply chain is the same as for any supply chain: advanced information on what will enter the
postal sorting centres is key to making operational decisions around sorting-centre yield management. This is a
presentation of case studies on electronic interchange between mailers and postal operators, allowing advanced
planning and optimising investment in sorting-centre staff and equipment, ensuring operators can confront the
challenges around effecting a return on the resources deployed. It will also cover extension of revenue and quality
controls from creation of mailpieces to the last mile delivery, creating an end-to-end and seamless experience for
postal operators and their customers.
10:35 - Fully automatic trailer unloading of loose loaded parcels
Jasper Van den Driest, managing director, Ancra Systems BV, Netherlands
Good news for postal services and parcel couriers who have to take into account strict ergonomic regulations in
addition to speed and reliability: Netherlands-based Ancra Systems has designed, produced and implemented a
fully automatic system for unloading trailers with loose loaded parcels to increase transport efficiency between
sorting centres. This solution is unique in the world and has been successfully implemented at La Poste and the
Danish Post, both leading European postal operators. The system automatically transports the packages from the
trailer to the sorting machines. It can handle up to 6,000 packages per hour.
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10:50 - 11:00 Q&A
11:00 - 11:20 Break
11:20 - mail monitor: the customer’s perspective on quality of service
Niels Delater, CEO, Spectos GmbH, Germany
Quality of service is a major differentiator in times of competition and diversification of products and services in the
postal industry. As the customer is recognised more and more to be the driver behind quality of service existing
concepts of end-to-end quality, figures need to be reconsidered. Rethinking monitoring by going beyond J+1 transit
times is the core of the Mail Monitor concept: web-based services and social media components to measure quality
of service from a customer perspective and improve services regarding the voice of the customer. The presentation
will demonstrate the approach through case studies.
11:35 - Streamline your end-to-end postal operations with real-time information
Mike Maris, global lead, Warehouse, Transportation & Logistics, Motorola Solutions, UK
In postal operations it’s all about moving items through the delivery chain as quickly and accurately as possible,
reducing delivery costs while decreasing delivery times. But nearly everyone in your operation is on the move,
disconnected from information in business systems, forced to deal with manual paper-based procedures that insert
time and opportunity for errors. Learn how silos of information are eliminated from operations, allowing workers
loading/unloading in sortation centres, and footwalkers and drivers who spend the day delivering letters and
packages, to provide not only letters and packages but, just as important, end-to-end, real-time communication.
11:50 - Automatic planning and optimisation solutions for the postal industry
Martijn Schimmer, sales manager, Transvision, Denmark
Handling collection, transportation and distribution of mail is a highly demanding task, and each type of transport
has its own challenges. The postal industry shows considerable potential for improving efficiency and achieving
savings. To assist postal companies in obtaining this, Transvision has developed Transvision Postal Planner, which
decreases planning time drastically, enhances users’ overview of the transport and assists companies in improving
their customer service and route quality. The system facilitates major cost savings and impressive CO 2 emission
reductions in mail transport operations. Improve your transport efficiency and achieve savings of 15% on your
transport.
12:05 - Enabling solutions for safe restructuring of secured mail flows
Henrik L. Egestad, sales director, Postal Business Development, Lyngsoe Systems AS, Denmark
A large number of posts are currently considering innovative ideas to restructure their secured mailflows. Enabling
technologies are now available and a number of solutions are implemented by leading postal services. The major
drivers have been cost savings and increased security by recording of all handover processes, but added bonuses
are increased logistic transparency and performance. The presentation will focus on applied technology and
implemented solutions, and further touch upon future applications for the posts.
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